Comments
Crossroads Car Helpline Service — Worst Service provider
I have Crossroad's service for past 3 years and get it renewed every year. However I have never got any satisfactory services from crossroad.While selling the services, sales people guarantee of providing service within 20 mins. However, following are my experiences with crossroad
1) Once I called up for tyre puncture issue. I was told the engineer will attend me in 40 mins and was told that this is normal procedure. However, i waited for more than 2 hrs but no one turned up.
2) Few months back, again i called up for some car issue. The engineer came after 50 mins.
However, currently Crossroads proved to be worst service provider.
I got my membership renewed for this year on time. The executive who came gave me only cash receipt and told me that my old membership will be renewed again and i may not require any new card number.
Today I had a tyre puncture and called up Crossroad customer care. I was told that my membership is already expired and they will not provide any service unless i give them the card number. Obviously i was not carrying the cash receipt which your executive provided during the renewal of the services. So Crossroad customer care refused to provide any service. If this is the way Crossroad deals with customers, I doubt if anyone will be interested in your service.
Interestingly never crossroads are available over phone to discuss the matter. I doubt how the company is running without any seniors.
Crossroad makes all false commitments while selling the services. I am highly disappointed by the services and will never advice anyone Crossroad services.
Crossroad is the worst service provider in Delhi. I have two cars registered with crossroad. After giving the exact location also, customer care said he can not understand the location and did`t gave me service at night. when i have asked for complaint no, they have given me wrong complaint no. I have written a complaint mail also, but no one is bother to reply. Today i.e on 3rd Jun 2011 at 15:03 i have received a cal regarding feedback from[protected], after listening to my issue, that lady simply disconnected the cal.
This is crossroad. I advise all of them to not to pay your hard earned money to these kind of company.
This is crossroad. I advise all of them to not to pay your hard earned money to these kind of company.
I agree - horrible and insensitive service - no renewals with me.
To add to this, the helpline chap spoke rudely and then cut off the phone - they should call it a harassment line rather than a help line!!!
To add to this, the helpline chap spoke rudely and then cut off the phone - they should call it a harassment line rather than a help line!!!
I agree - horrible service, rude staff, no sensitivity to harassed customers and no sense of shame when it comes to giving excuses for shoddy service - no renewals for me!!!
After months or paying the membership amount and after checking to ensure that the card is activated I today find that the card is not activated.
A phone call got the activation done and then I was assured that a mechanic would be at the place I was stuck within 30 minutes. Over one hour later the mechanic has not turned up. Repeated calls to the service team gets me the same response – the mechanic has left and will be there within 5 minutes – that did not happened.
Then the mechanic calls from some place else and says he was directed there - this from a HELP-LINE!!!
After a time the person speaks roughly and hangs up – no help form the help line!!
Really sorry state of affairs – and your service really sucks – BIG TIME!!
A phone call got the activation done and then I was assured that a mechanic would be at the place I was stuck within 30 minutes. Over one hour later the mechanic has not turned up. Repeated calls to the service team gets me the same response – the mechanic has left and will be there within 5 minutes – that did not happened.
Then the mechanic calls from some place else and says he was directed there - this from a HELP-LINE!!!
After a time the person speaks roughly and hangs up – no help form the help line!!
Really sorry state of affairs – and your service really sucks – BIG TIME!!
Now this has crossed the limit of fooling the customers by any service provider I have ever seen. I called up their operator for my car problem (at 10:00 pm) .They registered the request and gave the number "784" as request or complaint number and said to assist me in 30 mins in Noida Sec-93. When I saw no signs of the service guys coming up after 1 hour, I called them again and reminded them of what they had promised at the time of service purchase (service in 30 mins). They assured me that the service guy would come in 10 mins.
When the guy didn't show up after 1 hour 30 mins, I called them again. Now what I hear from their operator guy named Kuldeep is that my wife (which do not exist) or some one from my famliy (I live alone) has called them and told them to come next morning to fix the car. I said how can that be possible and why would I call you up again if I have already said to fix the car in the morning. But he continued making up some or the other things to cover their service. I was shocked that how can one do something like this. They should have apologized for their service and for the inconvenience which customer has faced, but in contrast what they are doing is, they are telling that customer is a liar.
I would request all the readers to spread the words of fraud by any means they can (media, social networking, mails) for any service provider/brand so that no other person gets cheated again.
They have really proved this :- CUSTOMER = CUST (hindi of pain) se MAR (hindi of dying)
When the guy didn't show up after 1 hour 30 mins, I called them again. Now what I hear from their operator guy named Kuldeep is that my wife (which do not exist) or some one from my famliy (I live alone) has called them and told them to come next morning to fix the car. I said how can that be possible and why would I call you up again if I have already said to fix the car in the morning. But he continued making up some or the other things to cover their service. I was shocked that how can one do something like this. They should have apologized for their service and for the inconvenience which customer has faced, but in contrast what they are doing is, they are telling that customer is a liar.
I would request all the readers to spread the words of fraud by any means they can (media, social networking, mails) for any service provider/brand so that no other person gets cheated again.
They have really proved this :- CUSTOMER = CUST (hindi of pain) se MAR (hindi of dying)
i agree with this nature of crossroads people
Yes, I agree. I have bitter experience of Crossroad. Once my vehicle breakdown on expressway. I kept on complaining, but there was no response. When, they picked up phone after half an hour trial, they informed that the card is not yet registered. It was shocking that the card was not registered even after 6 months of issue.
Similar was the case with SPEED HELPLINE . After issue of card, their contact nos got disconnected.
They are all cheats, forming new helpline companies and disapear after selling Helpline cards.
Similar was the case with SPEED HELPLINE . After issue of card, their contact nos got disconnected.
They are all cheats, forming new helpline companies and disapear after selling Helpline cards.
This is the worst service. Dont take it.. I have faced it many time. Its a wastre of mony. First they will come after 3 or 4 hours of complaint.. Many time they will refuse to come and say that this service is not registered.
This is a service.
This is a service.
This is the complaint made to crossroads several times. but I got no response.Pl. read it.
It is being brought to your kind notice that I have taken your membership on 17/04/2012 of crossroads on repeated calls from one of your office member Ms. Aarti ( mobile no. [protected] ). Ms. Aarti had send one of your collection agent Mr. Surender( mobile no. [protected]) and collected Rs. 450/- in cash and handed over the membership card no. 90238887/259 and handed over a receipt no. 214 of crossroads. Ms. Aarti told me that this card will be activated after 24 hrs .When I called up your control room for service after 24 hrs then I was surprised to know that this card was activated for someone else . I immediately called up Ms Aarti & later on his senior Mr Ranvir Huda (M-[protected]) & told the whole story . Mr Ranvir took notice of it & told me that he will follow up from HO & will revert back . Mr Ranvir later on called me & told that there is some technical problem from HO in regard to my card & he will either sort out this issue or otherwise refund back my money immediately .
But till date nothing has been done from your side . I strongly feel that there is some racket going on by your concerned officers of cheating the customers & if you don't resolve this issue immediately I will be constrained to take legal action against you under IPC 420 of cheating & financial fraud .I am highly harassed even after paying the required amount to you .
Vivek
It is being brought to your kind notice that I have taken your membership on 17/04/2012 of crossroads on repeated calls from one of your office member Ms. Aarti ( mobile no. [protected] ). Ms. Aarti had send one of your collection agent Mr. Surender( mobile no. [protected]) and collected Rs. 450/- in cash and handed over the membership card no. 90238887/259 and handed over a receipt no. 214 of crossroads. Ms. Aarti told me that this card will be activated after 24 hrs .When I called up your control room for service after 24 hrs then I was surprised to know that this card was activated for someone else . I immediately called up Ms Aarti & later on his senior Mr Ranvir Huda (M-[protected]) & told the whole story . Mr Ranvir took notice of it & told me that he will follow up from HO & will revert back . Mr Ranvir later on called me & told that there is some technical problem from HO in regard to my card & he will either sort out this issue or otherwise refund back my money immediately .
But till date nothing has been done from your side . I strongly feel that there is some racket going on by your concerned officers of cheating the customers & if you don't resolve this issue immediately I will be constrained to take legal action against you under IPC 420 of cheating & financial fraud .I am highly harassed even after paying the required amount to you .
Vivek
the worst service ever...everyone here wants to make money, from mechanic to tow-truck driver. no commitments, customer care person - pushpendra singh and ipshita says they dont want to listen to the customer...!!! tow-truck driver says if we pay him Rs.1000 then only they will come to tow the car, car mechanic Ali said that he is not having equipments to repair the car, so we have to take the car to his friend's garage..!!! noone picks up call at 47090909 and if they do, they say sir today is sunday, no tow-truck is available, no manager is available, no person is available to talk to, please call tomorrow morning after 9am..!!! wtf...!!!
I agree with nature of cross road people the are not responding properly these days. I am also a member of this company from last two year. Now a days they are not taking call & take time 1 to 2 hour to reach. services goes worsen ...
Dear All After reading all your valuable thoughts, can draw a conclusion that, Road helpline assistance Company are same. Their commitments and physical approach is differ by 180 deg.
I am also a victim of Race Road helpline.
Pls suggest me which company is the good for the meeting requirement, in case of break down of the vehicle.
Regards
Devendra
I am also a victim of Race Road helpline.
Pls suggest me which company is the good for the meeting requirement, in case of break down of the vehicle.
Regards
Devendra
The worst service, waste of money
I have had the crossroads membership this year but when time came to available their services i saw the real picture of Cross Road company they are least bother about their customers and never attend the complaint. First two times i was stuck on the road and tried to call them but my call was on waiting and then got disconnected as all of their executives are ex termly busy without any work.
Then one day on Sat 7th july again i got stuck and contact them, luckily i got cross road Number that day and able to speak to their executive. They told me to tell the car number and card no. when i had given all the details they told me that the details against my card is of some other person, their data was no showing my address and name. When i shouted on the executive that i had paid you for complete year how you can say that you cannot help me out then they told me to wait as they will check the record again. After checking the record again they told me they found my details and told me that such mistakes happen sometime with their executives. I am surprised Cross Road Customer Care Executives are so careless and irresponsible
Now after so much of argument they logged my complaint and issued me a complaint number 2661 at 6.45 p.m, complaint Attended by Sonu and committed that their person will reach in 30 mins. I waited till 7.30 and again check what is the status of my complaint then they told me due to heavy rush all the technician are busy they will check and arrange to send the person.
Again i called at 8.00 p.m as till now nobody turned up, then your Customer care executive started asking me all the details as against complaint # 2661 there was no data showing in your system. When i asked your executive to put me through your Supervisor he told no Supervisor is not available and i asked your executive name he said i have NO NAME. Result was nothing happened. Again i called at 8.30 p.m spoke the Sonu again he again asked me to tell your card number and car number, when i told him you are the one who logged my compliant and given my Complaint number 2661 he told me he dont remember anything. I repeat my compliant number two three time but he was just irritating me and tell me your number is 2166 or 2616 or 2661 i told Sonu are you passing your time or you are not able to understand or not able to hear he replied i have a hearing problem and all our executives are like that only so you have to tell your problem only me as no one else is available in the office except him.
At 8.30 p.m he committed me that technician will reach in 1 or 2 hours time as he is stuck in rain whereas it is not raining.
I am so pissed off as i am standing on the road from last two hours to get the help from Cross Roads but on one is their to help us out. Can anyone from Cross Roads Management provide the escalation matrix on their web site so that customers can contact the Senior persons as well when their executive are not responding us on time.
I request Cross Road Team to take strict action against their executives and monitor their calls so that they can improve the service level.
Also would request you to Refund my yearly money which we paid to your company as we never received any services from your company whenever it was required.
If you will not take any Serious Action against my complaint i will go to Consumer court and log the Complaint against your Company as it is a big harassment to be associated with Cross Roads.
Anupa
[protected]
I have had the crossroads membership this year but when time came to available their services i saw the real picture of Cross Road company they are least bother about their customers and never attend the complaint. First two times i was stuck on the road and tried to call them but my call was on waiting and then got disconnected as all of their executives are ex termly busy without any work.
Then one day on Sat 7th july again i got stuck and contact them, luckily i got cross road Number that day and able to speak to their executive. They told me to tell the car number and card no. when i had given all the details they told me that the details against my card is of some other person, their data was no showing my address and name. When i shouted on the executive that i had paid you for complete year how you can say that you cannot help me out then they told me to wait as they will check the record again. After checking the record again they told me they found my details and told me that such mistakes happen sometime with their executives. I am surprised Cross Road Customer Care Executives are so careless and irresponsible
Now after so much of argument they logged my complaint and issued me a complaint number 2661 at 6.45 p.m, complaint Attended by Sonu and committed that their person will reach in 30 mins. I waited till 7.30 and again check what is the status of my complaint then they told me due to heavy rush all the technician are busy they will check and arrange to send the person.
Again i called at 8.00 p.m as till now nobody turned up, then your Customer care executive started asking me all the details as against complaint # 2661 there was no data showing in your system. When i asked your executive to put me through your Supervisor he told no Supervisor is not available and i asked your executive name he said i have NO NAME. Result was nothing happened. Again i called at 8.30 p.m spoke the Sonu again he again asked me to tell your card number and car number, when i told him you are the one who logged my compliant and given my Complaint number 2661 he told me he dont remember anything. I repeat my compliant number two three time but he was just irritating me and tell me your number is 2166 or 2616 or 2661 i told Sonu are you passing your time or you are not able to understand or not able to hear he replied i have a hearing problem and all our executives are like that only so you have to tell your problem only me as no one else is available in the office except him.
At 8.30 p.m he committed me that technician will reach in 1 or 2 hours time as he is stuck in rain whereas it is not raining.
I am so pissed off as i am standing on the road from last two hours to get the help from Cross Roads but on one is their to help us out. Can anyone from Cross Roads Management provide the escalation matrix on their web site so that customers can contact the Senior persons as well when their executive are not responding us on time.
I request Cross Road Team to take strict action against their executives and monitor their calls so that they can improve the service level.
Also would request you to Refund my yearly money which we paid to your company as we never received any services from your company whenever it was required.
If you will not take any Serious Action against my complaint i will go to Consumer court and log the Complaint against your Company as it is a big harassment to be associated with Cross Roads.
Anupa
[protected]
They have only one no.[protected], they have tied up with telecom operators, so that they make money from the long ques that you face when you call them. They were not like this few years back...
Worst part is they get connected in at least 30minutes and they disconnect the calls also or will pick up and will not attend the calls. Look what the management is saying- we attend 700-800 calls everyday, so they increased consumer base and forgotten to respect the increased customer base. If companies like Kodak and Daewoo can fail, certainly cross road is no big elephant...
To all new users, don't make the mistake of applying for membership, those who are existing do not even THINK of RENEWAL.
Worst part is they get connected in at least 30minutes and they disconnect the calls also or will pick up and will not attend the calls. Look what the management is saying- we attend 700-800 calls everyday, so they increased consumer base and forgotten to respect the increased customer base. If companies like Kodak and Daewoo can fail, certainly cross road is no big elephant...
To all new users, don't make the mistake of applying for membership, those who are existing do not even THINK of RENEWAL.
I also got membership 2 years ago, In called them twice during present year.
In my views they are the most inefficient, untrustworthy, incapable, insensitive, irresponsible and discourteous organisation. On both the occasion they did not attend my call. Today on 17.08.2012 I lodged a complaint at around 12.40 hrs, Till 2 PM no body turned up I called them at around 02.15 PM I was told that the technician has gone for Lunch and worship. Just see the state of their management. I am stranded on the road for around 2 hrs and they are so pathetic.
I think they are most incompetent
They can not held the clients they have
we should give wide publicity of their standard of service so that no more hapless clients feel cheated
Can any body suggest what can be done to teach them a lesson.
ALKA
In my views they are the most inefficient, untrustworthy, incapable, insensitive, irresponsible and discourteous organisation. On both the occasion they did not attend my call. Today on 17.08.2012 I lodged a complaint at around 12.40 hrs, Till 2 PM no body turned up I called them at around 02.15 PM I was told that the technician has gone for Lunch and worship. Just see the state of their management. I am stranded on the road for around 2 hrs and they are so pathetic.
I think they are most incompetent
They can not held the clients they have
we should give wide publicity of their standard of service so that no more hapless clients feel cheated
Can any body suggest what can be done to teach them a lesson.
ALKA
crossroad car helpline — Pathetic service
I have very bad experience with Cross Road car helpline. I have suffered for 3 hours and even there helpline executive also don't response. They do pick up the phone in 4~5 calls and cut the phone without result. I want they should get the lesson for their pathetic services. My Card ID number is 90281200/416 and I made the payment to CrossRoads about 20-25 days back.
This email is less a complaint email and more a disappointment of services provided by your company.
When I was going to take the membership from your company and was in process of making the payment, at that time I got several calls and follow-ups from your company and that really impressed me about how fast your company is.
After making payment I was not aware that I need to call myself and get the card activated so my card could not be activated till date.
Yesterday that is on 28 August, 2012, at about 7:00p.m I got stuck into a problem as my bike got punctured and it was badly raining, at that time I called your customer support and asked them to send help. The executive asked me about my card number and when I provided then he informed me that it is not activated and told me the process of getting it activated and agreed to send help for us at that time which was a good part.
When I was asked for vehicle number, I asked them to hold the phone line for a second and the call got disconnected.
I thought that may be the call got disconnected due to the network congestion, hence I called again and was able to speak to Mr. Naveen and asked them to send help in Vaishali Ghaziabad Sector 2 and got a complaint number 498 and was assured that help will reach us in 30 min.
After about 40 mins when the help did not reach us, I called again and the executive asked me again about my vehicle number and confirmed the address, the address that he was having was of Sector 62 Noida which was wrong.
At that time I corrected the address and he told me that it will take 30 mins. This all happened after my first call that was given about 40 mins back of this call.
I asked them to connect me to the manager and after holding the line for 2-3 mins the manager came online and he did not tell me that he is the manager and just said that the help is coming from Gandhi Nagar and it will take 40 mins more and he handed over the phone to the executive, when I asked the executive to hand over the phone again to manager, then he disconnected my call.
I never expected this kind of behavior from the manager or executives as I thought I am taking service of a very reputed company.
Me and my family again started waiting on the road when it was badly raining and there was NO HELP till 8:30p.m.
That incident has made a very bad impact on me and my family, hence I request you to kindly refund my membership money.
An early response will be really appreciated and request you and your company not to make fake commitments in case you cannot fulfill them.
Bad service to 1 customer make you lose 10 others who can reach you through reference of 1 satisfied customer.
This email is less a complaint email and more a disappointment of services provided by your company.
When I was going to take the membership from your company and was in process of making the payment, at that time I got several calls and follow-ups from your company and that really impressed me about how fast your company is.
After making payment I was not aware that I need to call myself and get the card activated so my card could not be activated till date.
Yesterday that is on 28 August, 2012, at about 7:00p.m I got stuck into a problem as my bike got punctured and it was badly raining, at that time I called your customer support and asked them to send help. The executive asked me about my card number and when I provided then he informed me that it is not activated and told me the process of getting it activated and agreed to send help for us at that time which was a good part.
When I was asked for vehicle number, I asked them to hold the phone line for a second and the call got disconnected.
I thought that may be the call got disconnected due to the network congestion, hence I called again and was able to speak to Mr. Naveen and asked them to send help in Vaishali Ghaziabad Sector 2 and got a complaint number 498 and was assured that help will reach us in 30 min.
After about 40 mins when the help did not reach us, I called again and the executive asked me again about my vehicle number and confirmed the address, the address that he was having was of Sector 62 Noida which was wrong.
At that time I corrected the address and he told me that it will take 30 mins. This all happened after my first call that was given about 40 mins back of this call.
I asked them to connect me to the manager and after holding the line for 2-3 mins the manager came online and he did not tell me that he is the manager and just said that the help is coming from Gandhi Nagar and it will take 40 mins more and he handed over the phone to the executive, when I asked the executive to hand over the phone again to manager, then he disconnected my call.
I never expected this kind of behavior from the manager or executives as I thought I am taking service of a very reputed company.
Me and my family again started waiting on the road when it was badly raining and there was NO HELP till 8:30p.m.
That incident has made a very bad impact on me and my family, hence I request you to kindly refund my membership money.
An early response will be really appreciated and request you and your company not to make fake commitments in case you cannot fulfill them.
Bad service to 1 customer make you lose 10 others who can reach you through reference of 1 satisfied customer.
Renewal Date Review:-
I bought a 2nd Hand Car in Sep - 2011. On Jun-2012, I got a call that your Card is going to expire in Jun.
I was shocked to see how can they do that. When I scold them, they told me let me check and get back to you.
Then for next 2-3 months I didnt get any call.
I bought a 2nd Hand Car in Sep - 2011. On Jun-2012, I got a call that your Card is going to expire in Jun.
I was shocked to see how can they do that. When I scold them, they told me let me check and get back to you.
Then for next 2-3 months I didnt get any call.
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+91 11 4709 0909 [Delhi/NCR]
Cross Roads House, H.O : X -1, Okhla Industrial Area, Phase II, New Delhi, Delhi, India - 110020
RAKESH RAWAL