[Resolved]  Crossroads Car Helpline — The worst service, waste of money

Dear All,
Crossroads car helpline service is the worst and most pathetic service I have ever experienced. For the last 6 years I have been paying annually for my membership and I have not used its services for more than 2 and half years. Yesterday when my car was punctured near PVR Saket, a prominent and central location of South Delhi at 8 pm, I called them and they asked many information like whether I have a Stepny, Jack etc. I told them that the stepny is in not good condition. They promised me that some help would reach me in 30 min and they would take max 15 min in repairing my tubeless tyre puncture.
After waiting for 45 minutes and on 5 follow ups, finally they gave me the mobile no. of mechanic who told me that he had started from Ashram (which is more than 10 kms from Saket). Finally, after a number of calls by me (and missed calls by mechanic), he came to my at 9.35 pm. Surprisingly, he came in a bike and said he does not have any facility for repairing puncture. On asking how much time it would take to get it repaired, he said he would have to go to Moti bagh and come back which would take at least 40-45 minutes! It was really a nightmare... His behavior was so rude and reckless that I cannot explain. Finally after wasting my 3 hours, when it was repaired, on reaching my home I found that tyres nuts were not tight. It could have been risky...Summary is NEVER TAKE CROSSROADS SERVICES...THEY ARE JUST THUGGS...also, after every 6-7 months I get CALLS FOR RENEWAL...

I lodged a complaint today (Date 28-Oct-2012) at 3:25 PM.
Complaint No - 836

1:- The executive told me that there are some bulk complaints so it will take 40-50 mins which means by 4:05 to 4:15.
2:- I called at around 4 PM the executive told me that mechanic are busy with some other complaints and it may take upto
15- 20 more mins.
3:- I received a call that Car has broken down - it will another 1:30 Hrs and confirmed that by 6:25 cross road team will
reach. This executive name was Pushpinder. Emp Id - 27 (as told by him)
4:- I got a call at around at 6:30 PM that it will take more time, around 1Hr more i.e. 7:30.
5:- I called them at around 7:15 and they said - 'Sir subah karvalo" it will more time. I asked how much time.
He told around 11 PM.

Initiated at 3:20 PM
4:10 PM --> 6:25 PM -- > 7:30 --> 11:00 OR Morning.

What a service...A big round of applause to your tea...Hats off...

I called up no of times but executive are so , so difficult to explain.
These keep on asking same questions again and again.
These asked me where exactly is your car for nearly 3-4 times.
These keep transferring calls to each others and i had to explain my problem to everyone.
These kept me standing on the road for nearly ..?? you can see the timings above.
These kept the phone on hold so many times.
I asked these that transfer my call to some of your senior. said - sir please call t'rrow.
I asked these to give me contact no of your senior. They asked you can mail.
So I just told them that I don't know how to mail, so give me some no..they said we don't have.

Is CROSS ROAD full of ?

I am so much disappointed, that I sincerely want my money back and
will request everyone, NEVER CHOOSE CROSS ROAD.

Hello All,
Must read it...

As I have read all the experiences (must say bad experiences), I am also want to share my experience. I am also suffering from the careless service of this on road helpline.
My father got the membership of this roadside helpline before few months and after 2-3 months his car didn, t get start then I suggested him to call this bloody helpline. He did, and they assured him that mechanic will reach to him within 15-20 minutes. At that time I was on metro station of Janakpuri West and about to board the metro for Noida City Centre (for my office). I reached Noida in my office but the mechanic didn, t come then I called on helpline no. to get the status and again they assured me that mechanic will reach on site within 10 minutes but as usual nothing was happened. I frequently call after that time but after 2.30-3.00 hrs my father got his car started with the help of cross road mechanic.

Now on midnight of 29th October I got accidented near AIIMS and I called on helpline no. and asked for assistant and requested them to arrange a crane to get my car to my residence as it was a serious damage in my car and it was turned down. They guys provided me two phone no.s of crane operator but when I tried to call, both the no.s were no reply.
Again I called on helpline no. and informed them about the situation and they replied they can, t do anything except providing these no.s and disconnected the phone.

This is all about my experience with this useless helpline and I request you all to please do not waste your money to get this worst service.

Ankur Agrawal

Crossroads is a fraud company. I registered for 2 cars from Gurgaon. When I needed assistance in Gurgaon for a flat tyre, they did not come for 2 and Half hrs and I drove with the flat tyre. It is extremely bad performance.

Crossroad is a cheat company. its not the helpline but u can say its a HELL LINE.
At the time of taking the membership they do not disclose there hidden charges and the services but when you are in a need they are going to cheat.

Best of luck crossroad my wishes are wid u and hope u wont able to survive in the market soon and keep on loosing your customers

To M/S ACTION INDIA CO.LTD
Hi
I have been complaining rigrously on phone no 52630 and also through e-mail
[protected]@cria.co.in to mr Manoj Nagpal, Mam Rachna singh, Mr devendra, Mr Amit also
Mr Imran, do not get any responce.Pl look in to the matter as why they do not responce
Why they have taken money as neither they have attended the breakdown as I am not
member of M/S Cross Road nor they are refunding the money
S.P.KHARE
Subject: Fw: Fw: Not attended break down car no UP78AE2849


Note This is in ref to our talk withe Mr IMRAN to day who has assured me that
he will arrange to resolve the remittence the money with our seniors and arrange
the talk with senior on mob no [protected]
:



Subject: Not attended break down car no UP78AE2849
This is in continuation of my above letter, Ihave spoken to
sri Amit who was very kind enough after investigating the matter
he has conveyed me that my cheque amount Rs 380/- will be refunded
to me within 72 hours from the date of this complaint.Pl ensure the above comittment.
Thanks
S.P.Khare
Mob no [protected]



Dear Sir,
Sub Card no 80153291/205
I regret to inform you that on 6th feb 2013 at 8PM Noida border petrol pump
my above car no was under break down, When I informed on Ph no[protected]
the person attended the phone has informed me that the above car can not be attended
as it is not registered M/s Cross road.As such you are requested to
pl enquire at your end and the money which I have paid may be refunded.
S.P.Khare
Mob no [protected]

Hi
I have been complaining rigrously on phone no 52630 and also through e-mail
[protected]@cria.co.in to mr Manoj Nagpal, Mam Rachna singh, Mr devendra, Mr Amit also
Mr Imran, do not get any responce.Pl look in to the matter as why they do not responce
Why they have taken money as neither they have attended the breakdown as I am not
member of M/S Cross Road nor they are refunding the money
S.P.KHARE
Subject: Fw: Fw: Not attended break down car no UP78AE2849


Note This is in ref to our talk withe Mr IMRAN to day who has assured me that
he will arrange to resolve the remittence the money with our seniors and arrange
the talk with senior on mob no [protected]
:



Subject: Not attended break down car no UP78AE2849
This is in continuation of my above letter, Ihave spoken to
sri Amit who was very kind enough after investigating the matter
he has conveyed me that my cheque amount Rs 380/- will be refunded
to me within 72 hours from the date of this complaint.Pl ensure the above comittment.
Thanks
S.P.Khare
Mob no [protected]



Dear Sir,
Sub Card no 80153291/205
I regret to inform you that on 6th feb 2013 at 8PM Noida border petrol pump
my above car no was under break down, When I informed on Ph no[protected]
the person attended the phone has informed me that the above car can not be attended
as it is not registered M/s Cross road.As such you are requested to
pl enquire at your end and the money which I have paid may be refunded.
S.P.Khare
Mob no [protected]

I have also been contacted by cross road people to take their plan but I asked them that after looking reviews I will take their policy for my car. On searching at consumer complaint site I have found this page and come to know that this company is not good to provide services to their esteemed customers. Now I have changed my mind to find other car service provider for the same.
BEWARE WITH SUCH POOR SERVICE PROVIDERS. RAJ FM CENTRAL POLICE

i have been contact this service for last one hour but you didn't contact me my car no. is DL4CAB0139 and my car was parked near b 233 face 1 narayana fr 1 hour and you didn't help i waiting for your kind request

Gyan singh

Dimple Kaur Oberoi, Age 23 years, Photo Journalist, Gurgaon
Living in Gurgaon and having a job of a nomad where I have to travel almost everyday for shoots, I recently bought a new car for myself, a Maruti Alto.On one of such travels of mine, I was driving through the heavily flooded and non-existent roads of Gurgaon, when I realized my car was moving rather heavy and slow. It took me some time to realize and a passerby to tell me that I had a flat tyre. I couldn't imagine getting off in the downpour to change the tyre. My parents had recently forcefully made me a member of a car breakdown service company called Crossroads. Usually I would call a friend but I thought I might as well call this service first. I had help in less than half an hour! Crossroads was a blessing in disguise, not just value for money but the staff was warm and friendly and sensitive enough to offer me an umbrella to stand outside while my car's tyre was replaced. Now I know, I can rely on Crossroads at any time of the day or night to help me if I'm having car troubles!

I have registered my complain at 19.55hrs & mechanic came here 21.25hrs, They are taking one & half hour to reach the place after registered the complain & mechanic go away without change the Tyre, they are having worst services & unpolished staff.
Finally m going to take legal action against the same...

Complain no: 000

Yesterday 15th July 2014, when leaving from office, my car did not start. I was not too worried as I had taken a premium membership from Crossroads, for just this purpose, so no sweat. I called their customer care no. at 5:40 PM saying that my car was not starting, I was told they will send the mechanic is 30-40 minutes. At 6:25 PM I called to check what's the status as no one had reached or called so far.

The helpful call center guy informed me that my issue was fixed. Wow! technology has really progressed I thought for a moment., then I thought no - not really! I informed the guy I have my car keys no one has approached the car how could it be fixed. He rechecked and said according to the system your car is fixed. I insisted on him rechecking and then he informed - oh the mechanic fixed a car in sector 42 or 49 Gurgaon (I was in sector 32). He apologised and said someone will be there in 10 minutes.

Knowing better now, I kept calling every 10 minutes. At one point I was told that it will take 30-40 mins as the complaint was registered only at 6:30 PM! On informing that this was a complaint that was initially registered at 5:40 PM, I was told the mechanic is just about to reach me.

Finally at 7:30 PM, on calling I was said the mechanic has reached your office, and was given the mechanic's no. On calling the mechanic he informed that he will take another 30 minutes, and he had received the service request only 5 minutes back.

At that point I decided to take a cab home to Delhi, didn't want to be stuck - like a Waiting for Godot - mechanic! I informed the mechanic and asked him to come in the morning at 9:30 AM.

I called the call center and informed them the same. To cover all bases, I also wrote an email informing them about the situation and asking them to send someone at 9:30 AM.

To repeat the same saga - no-show from mechanic even at 10 AM today morning, on calling the call center I was told my ticket was closed, as that's what I had wanted (they conveniently forgot the fact that the issue is not fixed and that I had asked them to send someone at 9:30 AM)!

DO NOT GO FOR CROSSROADS - PATHETIC SERVICE. The idea of taking such a service is to have help in emergency that doesn't seem the case here. The site does not give any other rating beyond 1- which it says is 'bad' but this is beyond bad..it's terrible.

I have been using the services for past 3 years and they have become absolute junk. Mine is a peculiar case. The expiry date of my membership is different in all places. The receipt which they have issued me states a different maturity date whereas their internal records mentions a different date which is nearly 15 days before the actual expiry date !! So, you may not be aware that your membership has already expired and they will refuse to provide any assistance even in reality your cash receipt/card does not say so.
More so, they are least bothered to rectify their records despite my two e-mails to their so-called supervisor/team leader. I am sure that this year I am not going to renew my membership with them even if I stay without any road-side assistance. They are pathetic.
Can anyone advise if there are any other car helpline services in Delhi NCR? I would be highly obliged.

no service provided by crossroads !!
totally fraud company

Hopeless service. AT midnight 12 on 6.4.15. person on call was asking me to pay money otherwise they won't help. Rediculous. I told him to get it next day from my office but he refused very rudely. After that nobody was picking up the phone. Bad Bad Bad service.

Mr. Devender representative of Cross Road helpline was sent to me for renew of my membership for I-10 car on
[protected] for renew of my membership for period from[protected] to[protected] as Ms Neha from your call centre was requesting on phone several time.
Mr. Devender given me Receipt of payment NO.6211OF CROSS ROAD on 19/07/2015 and card No.[protected].
I called several times to Mr Devender and Ms Neha and told that my card has not been activated and helpline is demanding Rs400/= for attending the complaint .Nothing is done by your above named staff.They are taking interest
up to taking amount and after that they do not care whether the member ship is activated or not.

Kindly do the needful as appx 6 month passed and card is not activated.

car no.DL8CAA6514
B M ARYA
[protected]

Trying to cancel my subscription# [protected]. I have sold my vehicle hence requested to cancel the subscription within 20 days of purchase without using their services.

Even I never received the free coupons which were committed during purchase. If i have used any of coupon i can understand that refund can not be done.

Continuously followed up with the and received reply 2 times that refund cheque will be issued within 10 days. Till now even after 2 months there is no response from them.

Now after calling up 3 times, i was told that the refund has been cancelled saying that its been over 30 days.

i have provided all the dated and again was on hold for 20 minutes and the gentleman disconnected the line.

What a pathetic service. Once you buy it, just use it or forget the money paid to them.

MADE A MISTAKE TO BUYING THEIR SERVICES. HIGHLY DISAPPOINTED.

I am member of crossroads from last two years. Very pathetic experience. Today i booked service request at 8:25 AM. Initially they refused & told my membership is not active. after discussion they acknowledged there mistake as they put wrong car no. in the record. Finally they comitted that their mechanic will reach by 30 minutes.

After no response I called up & customer care told me that they will ask mechanic to call me up. I waited till 9:30 & after getting no response once again I have to call up & then I was told that mechanic will take further 25 minutes to reach.

Although I was frustrated but waited till 10 AM & got no response. There after I drove my punctured car to nearest available repair shop. As a result Tube of car was completely damaged. Anyway I got it repaired & moved to office.

SURPRISINGLY I RECEIVED CALL FROM CROSSROADS MECHANIC AT 10:25 AM & HE TOLD THAT HE WAS GIVEN MESSAGE 20 MINUTES BEFORE.

SO DID NOT GET SERVICE FROM CROSSROADS EVEN AFTER WASTING 2 HOURS OF CRUCIAL TIME.

PLSSSSSSSSSSSSSSS DON 'T GO FOR CROSSROAD CAR REPAIR SERVICE.

SATYENDRA SINGH
[protected]
CROSS ROAD MEMBERSHIP NO [protected]
COMPLAINT NO. 278813 DATE: 29TH MARCH 2016

Hey,
Me and my friends were planning a road trip. As this is our first ever road trip so I want to take all safety measures before so that there is no problem during the journey. So after a little research I came across Crossroads, but after reading all these negative comments I think we will need an alternative. Do you guys have any app in mind instead of crossroads.

you are absolutely right Mr. Alok this company makes their customer fool. Fraud company in short.