Comments
All the complaints are true!!!
I've experienced the same horror.
1. you will not be able to connect with them in less than 30 minutes, no matter what hour of the day or night
2. mechanic will not reach you
3. even if the mechanic reaches you, it will not be in less than 90 minutes
4. YOU ARE NOT ALLOWED TO DISCONTINUE. IF YOU DO THAT (WHICH I DID), THEY WILL CALL YOU 4-5 TIMES EVERYDAY FOR YEARS (NOT EXAGGERATING).
I discontinued 2 years back. they still call me every day. its frustrating to the core.
finally, i've lodged a complaint in consumer court.
I've experienced the same horror.
1. you will not be able to connect with them in less than 30 minutes, no matter what hour of the day or night
2. mechanic will not reach you
3. even if the mechanic reaches you, it will not be in less than 90 minutes
4. YOU ARE NOT ALLOWED TO DISCONTINUE. IF YOU DO THAT (WHICH I DID), THEY WILL CALL YOU 4-5 TIMES EVERYDAY FOR YEARS (NOT EXAGGERATING).
I discontinued 2 years back. they still call me every day. its frustrating to the core.
finally, i've lodged a complaint in consumer court.
Pathetic will be too light comment for services (oops no service at all) offered by them. Please buy services only if you have low blood pressure problem. They have sure shot cure to raise your blood pressure.
I fail to understand how much money they make from the membership, without even checking their data they keep calling me for membership renewal .i might have requested them to delete my name from their data base, but I keep getting calls from them.
I had taken membership for two years, after one year they started calling for renewal. They mentioned that there data is only showing one year. One day I got one representative visiting me, he informed me that they always do the same as in ignorance many people make the payment. Cheating, highly unprofessional approach and no management culture what drives this company.
I had taken membership for two years, after one year they started calling for renewal. They mentioned that there data is only showing one year. One day I got one representative visiting me, he informed me that they always do the same as in ignorance many people make the payment. Cheating, highly unprofessional approach and no management culture what drives this company.
I have purchased the cross road membership .I am
using the cross road services almost from the past 2 years.
Called up the customer care for tyre puncher repair only. Always the
mechanic will not reach the place on time and we need to follow up thickly centre. I have lodged the complaint at 12.28PM. I am regular communicate with call centre, But he he not reply properly.After 2 hours still waiting for mechanic. NEXT TIME I AM NOT GETTING CROSS ROAD MEMBERSHIP.Please upgrade your services.
Regards,
Rakesh
[protected]
using the cross road services almost from the past 2 years.
Called up the customer care for tyre puncher repair only. Always the
mechanic will not reach the place on time and we need to follow up thickly centre. I have lodged the complaint at 12.28PM. I am regular communicate with call centre, But he he not reply properly.After 2 hours still waiting for mechanic. NEXT TIME I AM NOT GETTING CROSS ROAD MEMBERSHIP.Please upgrade your services.
Regards,
Rakesh
[protected]
Hey guys, I can give you solution of this problem.You can call on below mentioned number.
[protected]-Nishant
[protected]-Nishant
vivekmodipaf's reply, Apr 17, 2017
hi nishant have you got you money back??
The company is pathetic. I am a member from last two years but never took the service as i didn't face any issue with the car. This time they also sold Car Service facility @ home which they launched newly. They totally wasted my money and worst experience i ever faced. I didn't want to put the whole story here (refer mouthshut for story) but only advice is never take any service from this company.
I have Used Cross Road Service for My Car. And I am Satisfied with the service of Cross Road
Pathetic Service
Very very bad experience. On 19 December 2016, they took nearly one and half hour to reach me. This was in-spite of telling them that I am at a road which is dark at about 9.30 pm with my 80 years old mother, my wife and my daughter. Today at 8 January 2017 also no body has reached me up to 4.30 pm in response to my complaint at 2.14 pm. They are just killing time by saying the mechanic will come in 15 minutes, or he is stuck in traffic. I am wondering what traffic they are facing from 2.14 pm to 4.31 pm on Sunday Afternoon in and near Vikas Puri area. Needless to mention that till the writing of this comment no one has reached at my location.
And the best part is that there is no one in the company who is taking any kind of responsibility of the harassment being faced by their members.
Please think twice before taking the membership of Crossroads. It is not only about the wastage of money but also that you can not bank upon them in the times of actual needs, which can landed you in big problems.
Very very bad experience. On 19 December 2016, they took nearly one and half hour to reach me. This was in-spite of telling them that I am at a road which is dark at about 9.30 pm with my 80 years old mother, my wife and my daughter. Today at 8 January 2017 also no body has reached me up to 4.30 pm in response to my complaint at 2.14 pm. They are just killing time by saying the mechanic will come in 15 minutes, or he is stuck in traffic. I am wondering what traffic they are facing from 2.14 pm to 4.31 pm on Sunday Afternoon in and near Vikas Puri area. Needless to mention that till the writing of this comment no one has reached at my location.
And the best part is that there is no one in the company who is taking any kind of responsibility of the harassment being faced by their members.
Please think twice before taking the membership of Crossroads. It is not only about the wastage of money but also that you can not bank upon them in the times of actual needs, which can landed you in big problems.
Cross ROAD service is Worst. I made payment of Rs 2500/- on 15th Oct 2016 for Door Step Car Service. When I booked for service. On the Service day I was told to schedule it. Happened twice. Then I was told Door Step service not possible, I will have to take my car to their Service Centre. I asked for cancellation & refund on 6th Nov 2016. Struggling till now for refund. No success till date.
I always wonder why do people only write when they don't get what they expect. Company is good and i m member of crossroads and have availed service for 4 - 5 times and got service on time. People those who gets service don't write good words but people those who don't get writes bad words. Guys don't go with these reviews as most of them all fake and submitted by competitors.
vivekmodipaf's reply, Apr 17, 2017
sir i think you must be one of those million customers who got lucky with them.. i just wasted money for 2 of my cars service packages and now trying to get my money back from them...
i do not even want to rate their service as i think it is just another scam they are running. last month i got their server and since then im trying to book an appointment for my car. finally they give me a date of 16th April 2017 but no one turned up for the service. when i called them they said that it would take another 2 weeks for them to arrange a person for service. on buying i booked 2 packages and on booing the same same i was assured that i would get discount coupons by post within a week. till date even after several reminders i have not even got a service kit as assured by their executive.
these people hire 3rd party executives to sell their packages and these people would tell you all sorts of lies to sell their product.
people do not buy their service as im not sure if they would even provide the same. i have just put them a mail to give me my refund back and if they dont then for sure ill take leagle action against the same and make a big fuss out of it.
these people hire 3rd party executives to sell their packages and these people would tell you all sorts of lies to sell their product.
people do not buy their service as im not sure if they would even provide the same. i have just put them a mail to give me my refund back and if they dont then for sure ill take leagle action against the same and make a big fuss out of it.
It seems CrossRoad is no.1 cheter company.. see my experiance below:
On 06th may, Sataruday I have receied a call from the lady called Jyoti via mobild no. [protected] for asking renewal of cross road assistance for my car no. DL12CE 4817. I wanted renew it for next one year, however she insisted me for the life time card by offering INR. 1800/-. I have asked her for discount and she agreed that if you pay in cash she can offer lifetime card for 1600/-. She has sent Mr. Aman Paniwala mobie no. [protected] ( I am not sure the name is correct) but has been introduced as Aman, the 'Truecaller' as well shows the same name. I paid in cash in the premise of 'Muthoot Gold Loan' office at Mriganaini Chok, Dishad Garden. To confirm she called me again after paying the amout and promised that she will be sending me confirmation in an hour. Since then, I was calling her for the confirmation but ever replied vulgarly. Sometime she say, I will come back in few minutes but never replied.
I have been continuesly trying your customer service number @[protected] but always received engage tone. Finally I succeded today via[protected]. Surprisingly, the executive picked the call, informed me that the card got activated only for 1 year, which I paid about 900/- last year.
After making the mail complaint with them, I regularly called their customer service, one standard answer " the mailing team will reply you but it never happened. I am sure the nexus is there all areas of this company.
On 06th may, Sataruday I have receied a call from the lady called Jyoti via mobild no. [protected] for asking renewal of cross road assistance for my car no. DL12CE 4817. I wanted renew it for next one year, however she insisted me for the life time card by offering INR. 1800/-. I have asked her for discount and she agreed that if you pay in cash she can offer lifetime card for 1600/-. She has sent Mr. Aman Paniwala mobie no. [protected] ( I am not sure the name is correct) but has been introduced as Aman, the 'Truecaller' as well shows the same name. I paid in cash in the premise of 'Muthoot Gold Loan' office at Mriganaini Chok, Dishad Garden. To confirm she called me again after paying the amout and promised that she will be sending me confirmation in an hour. Since then, I was calling her for the confirmation but ever replied vulgarly. Sometime she say, I will come back in few minutes but never replied.
I have been continuesly trying your customer service number @[protected] but always received engage tone. Finally I succeded today via[protected]. Surprisingly, the executive picked the call, informed me that the card got activated only for 1 year, which I paid about 900/- last year.
After making the mail complaint with them, I regularly called their customer service, one standard answer " the mailing team will reply you but it never happened. I am sure the nexus is there all areas of this company.
Crossroad is not a new company it is experienced one and I am taking its service from last 3 years. Before I have tried the services of many other such companies in this line but got satisfied service. Then switch to crossroad service and their service is great. They provide their service in Delhi NCR. And their doorstep car service/repairing service is best. They came home service the car in front o[censored]s.
Hello friends i want to share my exp with crossroads i called them to change my tyre they responded me in 15 minutes and came little late and changed my tyre i was not so good because they took little more time as comparison with normal tyre changing time, but there is one benefit that i did go anywhere so that was just ok ok for me.
Crossroads is a Cheat!
This is the second time I am receiving really pathetic service from crossroads.
My service ticket number is 542986.
It is late in the night and initially, No one was picking the number, when I called customer service.
Unfortunately the crossroad app does not work . It keeps asking me to pay when I have a yearly subscription !!!
After waiting for almost 90 minutes, I found that my service ticket number was automatically cancelled
from your end.
I called the customer service number ( [protected]) several times. few of the times it went unanswered.
Then apparently a guy named Ram picked up the call. He said that the mechanic himself was in an
emergency since his own car has broken down, and my service ticket number has been automatically
cancelled !!!
What type of an emergency service is this, where the customer is left in a more awkward situation
rather than helping him.
Last time as well, it was a case of puncture, the mechanic started opening the bonet and changed the
coolant (without giving proper information) and charged me Rs. 200/- without a bill !!!
My service ticket number is 542986.
It is late in the night and initially, No one was picking the number, when I called customer service.
Unfortunately the crossroad app does not work . It keeps asking me to pay when I have a yearly subscription !!!
After waiting for almost 90 minutes, I found that my service ticket number was automatically cancelled
from your end.
I called the customer service number ( [protected]) several times. few of the times it went unanswered.
Then apparently a guy named Ram picked up the call. He said that the mechanic himself was in an
emergency since his own car has broken down, and my service ticket number has been automatically
cancelled !!!
What type of an emergency service is this, where the customer is left in a more awkward situation
rather than helping him.
Last time as well, it was a case of puncture, the mechanic started opening the bonet and changed the
coolant (without giving proper information) and charged me Rs. 200/- without a bill !!!
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+91 11 4709 0909 [Delhi/NCR]
Cross Roads House, H.O : X -1, Okhla Industrial Area, Phase II, New Delhi, Delhi, India - 110020
the moment they have your phone number, you're gone...because even if you wish to discontinue with their services, they will not stop calling you.
Its been 2 years that I stopped taking their services, but they still call almost everyday. No matter how angry I get, and how politely I request them, there is no way that they would stop calling.
This particular instant is when they have been calling from[protected] several times in a day. I'm so frustrated, that I'm writing bad reviews everywhere I can, and lodging a complaint in consumer court.
MY REQUEST TO EVERYONE WHO READS THIS: DO NOT TAKE THEIR SERVICES. IT IS PATHETIC DURING THE TIME THAT YOU ARE REGISTERED, AND WORSE AFTER YOUR REGISTRATION GETS OVER.