Pizza Hut India Complaints & Reviews

I had ordered for a regular chicken pizza at 3:55pm today from the neighborhood store (SCO-33, Sector 56, Gurgaon). After waiting for almost 35-40 mins for the order, I had to call up to know about the status of the order. However, everybody seemed clueless on any such order being taken. Everybody seemed to be checking with the other person at the store about any such order. Finally the manager (Sachin) came up and he also was clueless. I finally lost it and told him that i'd rather from Dominos and also would lodge a complain against the store.
Pizza Hut site however does not have any place to lodge in complaints. Finally had to order from Dominos which delivered a similar order in 25 mins.

Hi,

We called for the pizza at 7:00pm. Was assured the pizza in 45 mins. It is almost 2 hours since we are waiting for the order and haven't received in yet. On calling incomplete and fake replies were given. On calling after 45 mins we were informed that the order had left and it was on the way. No delivery boy came in... after 2 hours no body is here and the manager of the pizza hut call center refuses to come online.

I Am referring to the Pizza Hut Pune Operations... Complete with no honesty or courtesy was shown on the phone... would like this to go to their head office in delhi.

Call Centre Reps: Shivani and Sharad

Regards,
Adhish Zaveri


ORDER DETAILS: 2 pizzas, medium size, veggie supreme and some paneer mexican pizza. Called at 7:00pm, assured by 7:45pm max, writing this mail at 8:53pm...Delivery Address: B/34 chandranagri, Salisbury Park, Pune 37

After 2 years we ordered a pizza from pizza hut. We ordered a medium non-veg pizza priced at Rs.348. But the pizza was actually smaller than a small-sized pizza. Yet it was sliced into 6, dry, warm and tasteless. And to make it worse, the delivery boy was laughing at us for some reason. It was as if he was laughing at us right after cheating us. We felt very bad and embarrassed after this experience. We have never been cheated like this in our lives. Domino's Pizza serves better quality pizzas at more reasonable prices.

I visted Pizza Hut for dine in on the 8th of Jan 2009. My total bill for that dinner was Rs 619 which I payed through my debit card. One week later since my dinner at Pizza Hut, I was checking my account statement online. To my utter surprise I was charged twice the amount I had eaten for. My card had been swiped twice, which was clearly shown in my statement with two different transaction Ids.

PIZZA HUT, 416807,[protected], 5812 INR 619.00

PIZZA HUT, 416841,[protected], 5812 INR 619.00

I visited the same outlet the very next day to apprise them of the situation and to get my money back. But the staff is not capable to handle any such frauds or malfunctions. I feel completely cheated! They claim that it is a very common error and most people get a money reversal after 15 days of the transaction. It hasn't happend in my case though! No one has taken heed to go back to the accounts to resolve issues.

I want serious actions to be taken against such frauds and ideally get my money back!

Rgds,

Nidhi

On Saturday, January 23, 2009 between the hours of 8:05pm and 9:00pm, I attempted as usuall to call in an order 7 times. For the past 3 months phone orders are not possible, as you either get "no answer" or the a FAX machine shrill sound. Tonight as in every other night, I ended up driving to Pizza Hut to place the order and wait 20-30 minutes in the parking lot. When I walked in there were 6 employees talking at the register, ignoring me while I stood there in the lobby. I noticed there were only 3 people sitting in the dining room and I was thinking, this store shows no concern for the phone orders they lose by not answering phone orders. Obviously, none of these people care about financial results at there location. Finally I said "Hi", why don't you guys ever answer the phone? The manager replied "we only have 2 people answering phones tonight". I said you need to hire more don't you think. He replied, " there is nothing I can do". I asked who the District Manager was as I knew it was obviously a company owned store as a franchisee would not tolerate or afford this level of performance. He replied, "His name is on the door". I walked out and noticed his, Felix Jaramillo at the Las Vegas, New Mexico store who I intend to call tomorrow. I would think with the U.S. struggling economy companies would appreciate every business possiblity to increase revenue, but this location shows no regard. It is so irratating to know when you dial their number they won't answer, but you keep trying because you want to save time sitting there waiting for your order 20-30 minutes. This store needs to be managed by someone who cares about their company's success and the customers they serve.

I had ordered a meal from the Pizza Hut Delivery at SCO, Sector 56, Gurgaon in the beginning of Dec 08. However, after sometime, to my disappointment, i felt some hard object in my mouth, which came out to be a sharp-edged metal piece about 1.5cms x 1cms which had chipped-off my teeth and some part of the cheek. I called upon the manager in charge who saw the object, merely apologized and returned back the money for the order placed with a verbal confirmation that Pizza hut will issue an apology letter with appropriate compensation. Since then, i was following up with the manager and his higher ups(in Yum group), till they denied me of anything in writing and told me to raise the concern to whichever authority i did like to. Although i have now stopped calling for or visiting any Pizza Hut, i really wonder if this is the customer retention policy which the Pizza Hut boasts of.

I want to report about Pizza Hut Inorbit Mall – Mumbai. The service is pathetic. I had ordered a salad which had an insect in it. On calling the waiter he replaced the salad however didn’t get me a plate to eat it. And irony is they charged me for the salad saying its complimentary. Service Pathetic!!! They were playing music that loud as if it was a pub. A clear no if you don’t wanna spoil your evening.

Very poor service. the people taking the order can not understand simple english. They are even poor in understanding the order in hindi. I had to spend almost 15 minutes on two ocasions recently while placing a simple order. thi is particularly for pizza hut gurgaon, with the number.. 4013961. I mean absolutely low standard service. The guys are confused. they can not track the order no. constant reminders have to be given and constant follow up need to be done about the delivery. they even did not supply the origano and chilli flakes. the order was not complete as they missed out on 1 soft drink... i m really upset amd i feel very strongly about the issue. i never expected this downgraded service from pizza hut. the guys are even not aware about the locations that they can deliver.. i would now be scared to place an order with pizza hut.. completely disappointed... a piza hut fan!!!