Red Bus Complaints & Reviews

I have booked a ticket on 17th may 2010 for Hyderabad to Pune in omer volvo bus

Ticket Details

Mr Rahul Reddy
Ticket No: TC6F69348533
PNR # OMRMFUT63374745
From: Hyderabad To: Pune
Travels: Omer Travels
Total Fare: Rs. 750.00
Seat Nos: B1
Bus Type: Volvo A/C Seater Semisleeper (2+2)
Journey Date: Sunday, May 30, 2010
Dep time: 09:00 PM
Boarding Point: Nampally

At the time of boarding omer bus superintend collected Rs 500 saying that they will open the ticket booking only 10 days before and booked ticket is not valid
If that ticket is not valid why the use of booking tickets in advance
Same thing has happened with 2 people in the same bus, I need the complete explanation for this.
and who is going pay me the RS 500
Even i tried to call up on support number, the number was busy for 10 mins

Pathetic customer service, worst experience - used first time in my life and last. Friends don't even think about booking tickets through www.redbus.in. Booking process is so smooth till you made the payments but after that .... #%%#&*@.

I have booked tickets from Mumbai to Shirdi online using redbus.in, they have shown bus service by some Yash Line travels, provided tickets with the contact information of the bus provider but all numbers are invalid, talked several times to Red Bus customer care, but they are disconnecting my call just after hearing my complaint that numbers are invalid.

Amount was small 560 only but experience is great.


Beware !!!!!!!!!!!!!!!! Don't use Red Bus services.

Hi,
I am SM. Rabbani. I have used the site "http://www.redbus.in" to book my travel ticket with my Credit Card. I booked the Ticket for "Kaveri Kamakshi Travels". The Ticket was booked from
Hyderabad to Vijayawada on 10th May 2010 at 6:15 PM. My journey time was "11:15 PM on the same day[10th May 2010]". The total fare was Rs. 460.00

Due to some plan change, I tried to cancel the ticket. It was not allowed to do so. So, I tried to call the "RedBus" customer care on phone. They were saying that as per some "Travel's rules", it can be cancelled before to the 12 hours of journey time i.e., "11:15 PM on the same day[10th May 2010]".

But I was booked my ticket at 6:15PM and tried to cancel by 7:10 PM. So there is 4 hours grace time for the bus to reach at my boarding point. So there is chance for the travels that any other seeking people can book the ticket.

They are refusing to cancel the ticket. Please do the Justice for us.

Thanking you,
SM. Rabbani,
[protected]
rabbani.[protected]@gmail.com

Hello Sir Mam,

I am Khushal Joshi , I had booked a ticket form redBus.com of A/C sleeper Bus on 26th April 2010 for journey on 1st May 2010 from Akot to Pune (Ticket No# TCT5T[protected] for 2 passengers .

redBus have provided me above ticket with Bus Operator Name Sanjay Travels.

On asking contact number of sanjay travels several times, redBus is unable to give me contact number .

As per your schedule bus Departure time is 10:30 PM while Bus came at 12:15 at Akot , we can consider this delay , but real story starts after this.

When we enter in the bus we found that other passenger is sitting on our seat and on asking the Bus driver he said , They have not booked any seat on my name, more over he said they don’t know about redBus and they have not authorize redBus to book the ticket on behalf of them.
After that we have to plea him to give us any seat as there is no other option for us , so in call of humanity he provided us a seat above luggage space (last seat in bus where their cleaner used to seat).So my friend and me have to adjust in single sitting seat and starts our journey to Pune.

After that I hade make complain with redBus , so their Customer care Executive told me that they will refund a one ticket and i just have to drop mail to [protected]@redbus.in.

Almost after 4 days and several mails i got reply that, redbus will not refund any amount because sanjay travel is not accepting any fault.

i have hard copy of ticket and all the mails that i have sent.

Can you please take action on this issue, its not matter with money but at least they have some ethics.

Hi All,

redbus website did not allow to cancel a single seat if youu have booked more than one.


i had booked 2 seats from belgaum to bangalore @950 and wanted to cancel 1 seat in that.

redbus.in dont have the option to cancel one seat as i tried to do that in the website it asked me to call the customer care.

I called the customer care and spoke about the cancellation of one seat they said its not possible to cancel that single ticket.

As I asked for the alternative he said 2 seats should be cancelled. And again i need to book a single seat. Then he said the charges are 50% of the whole ticket.

In my case I paid 950 rs for 2 seats, then 50% of that is 475rs.

Its foolishness to cancel the ticket for 50% and to book one single seat ticket again as it waste of time and in terms of money anyways its loss of the complete one seat.

Looking at the above, public are getting cheated for no reason and custumer care executives are misleading the public.


Accirding to redbus.in,
For example let us assume 1 seat cost is 500 rupees,
1 ticket with 1 seat costs 500, if i cancel that ticket i will get 250 rupees which is fair enough.

1 ticket with 2 seats costs 1000, if i want to cancel 1 seat in that ticket and is not possible but if i do so will get 500 rupees which is cheating
where in i am losing complete 1 seat fare.

1 ticket with 5 seats costs 2500, if i want to cancel 1 seat in that ticket and is not possible but if i do so will get 1250 which is cheating where in i am losing 2 and half seat fare.

I belive the above as fraud/cheating.

This is as per the tele booking did by Redbus.co.in - Ph. - [protected] by Ms.padma and confirmed the order thru' Order No.-1902142, today for the below trave:

Mr.Santosh Upadhyay 31 M HYD to Bangalore Kesanani A/C Sleeper Rate 779/- dep. 18:15 Hrs. seat U12 UB

And after the booking and payment made thru credit card she said that the ticket will be send to my mail in few minutes. Even after few Hrs when I didn't get any confirmation, then I called the red bus call center for confirmation and I was informed as the server is down the mail will be forwarded in half an hour.

Again following us I was informed that my ticket is not confirmed due to some error and some one else is given that seat.

As informed to the agency, I am leg patient and had undergone ACL Legment surgery and under medication, need to be in bangalre before 9:00 am tomorrow for the review.
Secondly, I cannot seat and travel for long Hrs due to my knee positions.

last but not the least I donot have excess money to just spare and wait for their refund for 7 days as specified by Ms.Padma (Red bus agent), for your mistake and mis-lead/ booking made by them

Hi Support Team

My name is Daoud Ahmed Ansari, my brother got recently wedded and we booked two tickets for DELHI-MANALI on Saturday 03rd April, 2010. The bus service was of Hira Himachal bus service and was perhaps operated by M/S kaushik tours. The bus was late by one hour in DELHI and started for MANALI. Then the trauma started for newly wedded couple:

1- The bus was stopped in the middle of the night by PUNJAB POLICE in/around CHANDIGARH as BUS OPERATOR/DRIVER has not paid ROAD TAX.
2- The cops took the BUS in some kind of jungle.
3- The passengers were asked to disembark from the BUS.
4- Everyone was trying calling helpline i.e RED BUS and the bus operator, no-one came for their rescue/help.
5- You may understand the situation if the person reading this email has some sympathy.
6- The newly wed couple was forced to wait for 4 Hours in the dark and the cold weather.
7- When I tried to contact[protected] on SUNDAY, I kept on waiting for hold of 2 mins 31 seconds multiple times but no one came online to hear my grievance.
8- The bus finally reached around[protected] Hrs which resulted in a days loss in their schedule.
9- Now we are looking for two things:
A: Explanation & Clarification for this.
B: Written apology with compensation.

I won't say that we would go legal or to consumer forum for redressal of this issue instead our next communication will be through them only.

Let's see if REDBUS is interested in resolving this issue directly with us or through a third party.

Regards'
Daoud Ahmed Ansari
(#[protected])

i have booked my ticket from hyd to mumbai on jan 19th for the journey date 20th jan in dhanunjaya travels for the seat no F4 through internet banking.at that time money was deducted from account but ticket not booked again i have booked for the same seat through ICICI bank at that time ticket booked. i have given number of mails to redbus and i called many times to redbus customer care but they asked me to provide bank statement and IFSC code and another bank account details , i have submitted all what they required but till now i didn't get my money

I had booked ticket for BELLARY from Hyderabadon Feb 26th, but i did not receive the ticket and amount was deduceted from my SBI account As a result, I had to cancel my trip because I did not get any replacement tickets and had to cancel my plan as full day after booking the red bus agents from morning to evening they were telling over phone that they are finding out the reason etd.

They asked to send me the screen shot of my bank accound i sent the same but did not receive the response neither i received the ticket neither i got confirmation from their side i called arounf fifty times in one day to get my ticket confirmation.
They use to receive my phone and put me on Hold. My case id with RED Bus is ID 1011482

I have contacted more than two hundred phone calls to them and around twenty five mails, i have spoken to Mr Praveen, Javidh Mansoor at Hyderabad but they just disconnect the phone calls after putting for hold.

I informed RedBus of the same, however there was no prompt response. I had to call up the customer care a number of times before I was told that the tickets was not booked. Then one of the customer care representatives, She told me that I would get my refund etc I waited till the date and got no refund.

When I tried contacting the customer care, they would either put me on hold or lie to me that they will return my call in 10 minutes and never call.

I recommend that nobody uses RedBus to book tickets

1. They are not reliable - they will end up booking your tickets for the wrong date and not even provide a replacement ticket
2. They will disappear when asked for refunds

An unreliable company like RedBus should be banned from doing business. Do not promote this company,

Now i am going for Consumer court.

Dear sir,

I had booked ticket No TC3R32374424 from redbus. after confrim ticket the bus oprator forced me to travel in driver cabin during entire night journey. follouped sevaral times but is of no use. pls help me to resolve this as i want compansation from them for mental, physical & economical harrashament.

It has been well said , that one must learn from mistakes committed by others ,rather than committing them by own and suffer.
Well,I was unfortunately involved in the latter when I chose to use Redbus.
It was the 23rd March 10 when I decided to travel from Mumbai to Goa for an extended weekend.
I planned to travel on saturday the 27th March.
I have been looking at the Redbus website for some time now and thought why not give it a try.
But before this, I went to a travel agent with whom I regularly book my tickets and got an idea of the fares existing for the 27th February from Mumbai to Goa.He said it would be Rs.450 by Luxury bus.
Then I just checked the prices on Redbus for the same route and day and , it was only 300 bucks!
So I decided to take a good look at the reviews on Red bus.As it is, 90 % of he reviews were of people having bad experiences with Redbus.I thought their circumstances may be different and I should not have a negative approach on their services.
So I decided to give it a try as the amount was also small.
My ordeal started at this point.I checked the website,search was smooth,comparisons ,seat selections even smoother and payment confirmation was the smoothest !!This was on 23rd Feb10
I got a confirmation SMS saying reference number TC3S73279653 , ticket was also generated instantly.
I was happy as it had all the details such as travel agent phone number,seat selection made by me,etc.
On the next day i.e. wednesday 24th afternoon I called up the travel agent Diana Chandni travels to confirm whether my seat was booked with them Via Red bus.
The reply I got from the person was in negative in the most arrogant manner.He said to call on the day of travel and not before.I hung up.
Then I called the helpline 39412345 and got an advise of not to worry and my ticket was confirmed.I trusted them.One thought crossed my mind to cancel the ticket,but I thought I shouldn’t be negative.
On saturday 27th Feb at 10.30 am I called up the travel agent.The departure of the Bus was at 3pm.The travel agent told me he is yet to receive confirmation of my ticket from redbus and advised me to call back at 12 to 12.30 pm. I called them again at 12.30 pm and was shocked by the reply.
I was told that the fare for the day is Rs.600 and I have to pay the difference in the fair if I need to travel.
I told him I have booked well in advance, but the agent from Diana Chandni said it is not his problem.He also informed me that he told this to the red bus guy as well , but he gave the Chandni travels agent a free hand in dealing the way he wanted to, with me!! and it was not problem of Redbus.(Anyways Red Bus had got its money).
So I decided to call the Red Bus helpline at 12.35 pm.The call was received & I explained the problem.
I was told that this should not happen and they would speak to the travel agent and call back in 5 minutes.(That call back was lost in eternity....!!).I never received any call.
Then I tried calling back at 1.15 pm , The call was getting connected but the reply was THIS CALL COULD NOT BE COMPLETED or ALL LINES IN THIS ROUTE ARE BUSY.This happened from 1.15 to 1.45 pm.Then I dialled [protected] a girl picked up the phone.I explained her the issue all over again,she heard and said this is redbus Delhi, you try the Redbus Pune number.
I tried the Pune number and never got through till 2.30pm.
Finally I checked with my original travel agent , he said the rate for the day is Rs.650.
So finally I manged to convince the Diana Chandni travels and agreed to pay the difference in fare as It was last minute and I would have got no refund from Redbus and needed to shell out Rs.650 afresh.
The Bus arrived at 3.30 pm and I was in for more shock as the seat No.11 which was supposed to be a window seat on the left side as it is shown on Redbus site was a non-window on another side and someone had alredy occupied the seat which he refused to vacate.
The guy on the bus gave me a seat right in front and I had no other option but to accept it.
He asked me to get down from the bus If I wouldn’t pay the fare difference.I had to pay up finally as It was my fault to choose redbus as a travel partner and this eas all happening at the last moment.
Reason for giving such as descriptive narration is to make readers aware and avoiding such a harrowing experience.
People,please learn from my mistake and don’t commit it yourself by using redbus as I did !
I am left with nothing but disgust and vow never ever to use Red bus again in my life!!
Naturally, the customer feedback,which I suppose they take after every travel, never ended up in my mailbox as they knew what they would get.
It is best to use your regular travel agent as I spent Rs.550 for the ticket plus around 50 Rs for phone calls to redbus at the last moments before travel and the ticket entirely cost me Rs.600 ,not forgetting the peace of mind which I lost in this ordeal.
Would have been wiser to purchase the ticket from my original travel agent for Rs.450!!!

Hi,
I booked my ticket from Chennai to Hyderabad on 24th December 2009. And on 24th evening the bus operater informed me that bus is cancelled. When I enquired about refund they asked me to contact Redbus. When I contacted red bus they first asked me to contact the bus operater. After me insisting a lot, they agreed the refund and asked me to send the bank a/c details. I called them couple of times everytime they ask me to send a mail to their customer support team. I called them atleast 6/7 times and still refund has not happened.

Justin

I had very bad experience with Redbus and I would not recommend anyone to use this service.I had booked my tickets for Mumbai to Bangalore through Red bus over phone and asked for door step delivery . The journey date was 2nd Jan 2010. I had specifically asked for ladies seat as I was travelling alone. When the ticket was booked and delivered I was told that it was a ladies seat booked in VRL travels . I had confirmed it twice before I accept the ticket. However,at the time of boarding the bus it was not a ladies seat and I had to sit next to a man. So I could not travel as that was unacceptable for me.

I had mailed the support desk atleast 10 times without any proper response.

Hi,

I am Ravindran, I Booked the Ticket on 22nd Dec 2009 for the travel Mumbai to Banglore on 24th Dec 2008. Red bus Team emailed the ticket after i made the payment. The Ticket Number is TBDJ78948324. I reached Boarding location and i asked bus operator for My boarding pass. Operator has informed your ticket has canceld by Red bus. You can talk with Red bus. I received message bus team. We are talking with BUS Operator give me 5 min time. we will call back you. I didn't get any call back from red bus. Even hot line numbers also not worked. I losed my holidays trips and onward ticket booking and retrun ticket.

I recommeding all off you. Don't use Red bus Service. you contact directly on the bus operator to get the ticket to avoid hassels.

Thanks
Ravindran

Dear Sir,

I would like to bring to you notice that I used redBus website for booking a Volvo Bus Ticket from Bangalore to Goa for 24th Dec. I was keeping Bad health so was unable to travel on 24th dec and I called RedBus call center to assist me in postpone my Ticket for 30th Dec same Bus and same travel operator just modification in date. He said as its within 24hrs I cannot cancel my Ticket and the amt which I paid 1300 Rs would be forfeited if i don't travel.

But Later when I called Travel operator Sea Bird I asked them I can modify my ticket as due to bad health I would not be able to travel. Seabird officials said they dont allow cancellation within 24rs but I want to modify or postpone the ticket they can do that . But as this ticket was booked through the travel agent redBus request has to be processed by them for the modification with seabird Travel.

Second incident same day itself was the ticket which I got from redBus has the Bus departure from Rajaji nagar at 9 Pm but before 3 hrs of journey I received a call from RedBus that Bus has been rescheduled and now it would depart at 7.30 from the pick point Rajaji nagar. How can they modify the timings of the Bus without informing the travelers well in advance.

redBus is just duping people money and harassing the customers with invalid reasons.

It would be high;y appreciable if you can look into this matter on priority and help me in getting my 1300 Rs refund from redBus

Thank you ,

Manav Kapoor
Mob : [protected]
manav.[protected]@gmail.com.

Details of the Ticket:-

Mr Manav Kapoor
Ticket No: TBD[protected] PNR # 206970
From: Bangalore
No. of Passengers: 1
Travels: Sea Bird Tourist Centre
Total Fare: Rs. 1,300.00

To: Goa
Seat Nos: R9 SS
Bus Type: Isuzu A/C (2+2)

Journey Date: Thursday, December 24, 2009
Dep time: 09:00 PM
Boarding Point: Rajajinagar

i have booked the ticket for katra of jbg travel from u on 27-11-09. the seat no. were 21.22.23 from kavita who r working in your delhi office. but i m telling u that the services of jbg volvo is too bad because the volvo was too unhazinec & they were too late. the have given the time to me at 7.30 pm but the bus come on the stop at 11.55 pm. & when i call to him for confirm the time they say when we come u will auto matecally informed & u have to waite for us. they have took approximately 15 hours to reched at katra. they did not provide the same seat no. & rudly behave with us.
regards
kapil goel
[protected]

Hi,
Ticket No.TBCP 6864 7799
Subramani
Tickets from Chennai to Coimbatore
Date 20th November.
Service Provider: Jeyam travels
Ticket organizer: RED BUS

As working people we spent Rs 500 and reached Coimbedu at 9.15 pm to board the bus to leave at 9.30pm. The bus PLA(Jeyam Travels ) - after all the seats were filled left coimbedu at 1.40pm. The seats were in a horrible (too good a word) condition, the push backs worked to an extent of hurting the co-passenger if operated. My husband's knees were badly hurt due to the sudden push from the co- passengers. The spacing of the seats was horrendous. At 11pm the bus stopped - a puncture and still 2 Km from Chengleput. Jeyam travels did not have a spare tyre nor the tools to fix the tyre. Finally after borrowing a tyre from a passing bus left the spot at 12.30pm. It was freezing cold -we were not able to shut the windows as there was a gap in the windows. It was a real torture – freezing for almost 10 hrs. The bus was not able to compensate the speed due to its inefficiency of the bus. A very OLD bus.
The whole journey we were sitting at 90% angle. Endured severe backache. Reached Coimbatore at 1.30pm the next day ( a real camels ride).
Missed my meeting scheduled at 11am and my husband missed my relatives function at 10am. My absence in the meeting costs my career. Who is going to rectify this/ is it rebus or Jeyam Travels?. Who is going to compensate for the physical trauma we underwent in the 15 hour journey. Who should be held responsible???

Such buses and travels should be delisted for travel and Red bus should be careful in providing efficient services by recommending and choosing the right travels.
Require an answer promptly.

Hi,

I have booked 2 tickets online from Bangalore to Vijayawada through redbus online bookings.
The PNR # is AGB7O2GK. The travels name mentioned in the ticket was Rajesh travels, Bus Type: Volvo A/C ITDC SPL and the seat numbers are 5 and 6.We were there on time waiting for the bus. They did not call us while leaving.And we missed the bus. We paid Rs.3000 only to miss the bus and get disappointed. We have talked to the rajesh travel guys and they said that the redbus people had given them a contact number which we have no idea of whose it is. I have mentioned my contact no. while booking the ticket online to which I received a message immediately after booking online. And I did not receive any call on 25th night, not even once. This is not something we expected from redbus travels. I need the money that we spent booking the ticket, i.e. Rs.3000. My contact no. +91 [protected].

I presume that the basic reason for which the travel people ask for the phone numbers is to contact the customers just to confirm their boarding of the bus at the boarding time. We have actually seen the bus with the name ITDC SPL that night but the name Rajesh Travels was no where mentioned on the bus. Laymen like us wouldn't be paying so much of attention to the bus type mentioned in the ticket. All we were looking for was Rajesh travels. And the bus guys did not call us for no fault of both o[censored]s as they said that the redbus people had given them the wrong number.We were waiting there till 11pm that night trying to reach the redbus poeple and their phones were continuously engaged.

These are private travels, they don't have a specific spot as their bus stop. All they said was Indra nagar, police station. It's a whole big stretch of a foot path and buses were randomly stopping at their own convinient places. Now you dont expect the customers to keep running all around the foot path. Which is why they take our phone numbers to make it convinient. We actually saw the ITDC spl bus which stopped quite far from the place where we were standing. We didnot pay notice because there was no Rajesh Travels mentioned on the bus and neither did anybody call us.

Is it not fair enough for us to get back the money? Our whole weekend plan was spoiled and we lost 3000 Rs. which is quite a costly affair. If you say we have mistake on our side, then atleast we should get half the amount back i.e. Rs.1500. Hope we get the justice.

Thankyou,
Rebecca Tripti.

sir my name is P Sathish Kumar working in Indian Navy posted in Mumbai and i went on leave to Hyderabad from there i took an online bus ticket from redbus.in in AP Tourism travels Volvo A/C my ticket No. TBBN83529784 seat no R7, journey date on 26 Oct 09, boarding point is from Nampally but i have informed on [protected] about my boarding point from Amir Pet and present at that point at 09:30 PM and confirmed from that no. about the reaching time to Amir pet he then replied me he will reach at 10:30 pm at Amir pet then inbetween i confirmed several times from him and the place where i was waiting and then at 10:30 PM when again i called him he relplied that he had crossed KPHB colony bythat time and he could not do anything about myself and left me irresposibly.

So i again tried many times to help in some or the other way but he refused so i have to catch another SAHIR travels at a cost of 1200/- for the sofa seat located at the rear side of the bus which was very uncomfotable and even filthy.

So can u pls tell me who is responsible for the agony and trouma which i was suffered and the loss of money and time and the physical harrasment which i have gone through. As iam working in Indian Navy i have to reach at any cost by 1400 hrs on 27 Oct 09. pls tell me who will be responsibe for all the sufferings which i had gone through .My mob no. from which which i have made calls to that service is ([protected]) and presently iam holding no. is ([protected])

sir pls help me in this regard, even i have send an email to the [protected]@redbus service but they have not turned up yet. Thanx

I have booked a ticekt via Redbus.in from Coimbatore to Chennai for 25/10/09.
From the options available, I chose Sangita Travels Ac 2+2 Seater for 750/-.
The rate was too much considering the train rates (3rd AC even)

But what was all the more disappointing was, by charging Volvo rates, the bus which was available was a decade old Leyland with very bad suspension ( It was not Sangita Travels- It was Sam tours and Travels)

The ride comfprt was very bad ( In was in the rear most seat ). The Ac split openings was not working. The controls were not working. The chilled air was folowing in. The seats were making creaking noise. The push back controls was not working. The vibrations and engine noise was way too much. The jumps experienced in the back made me awake all night.

i never had such a bad experience with any of the buses like this.
This infact helped me develop a cold which in turn transfigured to a mild fever and kept me out of office for 2 days. Apart from the financial loss that i sufffered, i had to keep myself away from office also for 2 days which was led to my loss of productivity.

I request the concerned to look into this and stop the service of the bus. Infact all the passengers in the bus shared the same opinion and I represent all of my fellow passengers.

this is nothing but cheating the hapless customer.