Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

i have login on IRCTC.CO.IN for my reservation from lucknow to bareiily in Lucknow mail for date09/03/2009, the amount of RS.169 is deducted from my account but reservation reservation latter is not recieved from irctc, and they send me that mail against my reservation request,



Dear Customer,
We regret that the booking of your ticket could not be processed at this time as the transaction with ref. No. [protected] was not authorised by your bankers. The failure may also be due to some sort of inadequacies in your card / bank account.

You may kindly try using another valid card / account.

However, before proceeding further, we suggest that you kindly check from your 'Booked tickets' history if transaction has already been booked by you.

In case of any problem, you are welcome to contact us at 24*7 Hrs. Customer Support at[protected], MON - SAT(10 AM - 6 PM[protected]/ 4787/ 4773/ 5800/ 8539/ 8543, Chennai Customer Care[protected] or mail us at [protected]@irctc.co.in. We will be glad to help you out in solving any such problem encountered during booking your ticket.


We solicit your continued patronage to our services; offering our best services always.

*************************** Information******************************
For any enquiries or information regarding your transaction with IRCTC, do not
provide your credit/debit card details by any means to IRCTC. All your queries
can be replied on the basis of 10 digit IRCTC Transaction id/ PNR no./User id.
IRCTC does not store the credit/debit card information in any form during the transaction.
******************************************************************

so please check the details and solve my problem.

Dear concern,

I would ilke to give complain agenest IRCTC for not refunding my ticket fair .I have TDR almost five month befor as of now i have not recvd my refund amount .

TDR detail has been attached as per screen hort from IRCTC site .


Transaction Details
PNR Number [protected] Booked On[protected]
Transaction ID [protected] Ticket Type eticket
Class 2A Internet Service Charge Rs 20.00
Date Of Journey 12/11/2008 Ticket Charge Rs 685.00
Bank utipg Total Rs 705.00
Train No 2308 Railway Zone ER
From Station KODERMA(KQR) IRCTC Zone Group General Manager-1/Eastern Zone (IRCTC) Kolkatta
To Station HOWRAH JN(HWH) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Chandramani 23 Male A1 0042 Booked



Reason For TDR : Train rout has been diverted v
ia Patna jn due to accident of
malgari on 12-11-08, kindly r
eturn my full money bcoz train
had not been reached at koder
ma st. on 12.11.08
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 14-Nov-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

I was booking train ticket on 25-2-09 using IRCTC site. I use atm debit card of SBI.
After booking ticket, the make payment screen, i entered my SBI card number and pin etc, and pressed the pay button, nothing happaned. The website hanged. The ticket did not get booked. Then I tried booking again, the procedure completer. Today, when i went to ATM and got "mini statement, Two withdrawals of Rs.1372 have been done on my account! I only booked one ticket. I checked the previously booked tickets on the site to see if two tickets, but There is only one ticket. I need to get the extra Rs.1372 back, Please help as soon as possible. I am a student studying at IIT Madras. 152 Jamuna Hostel.

From,
N. Joseph.
Ph: [protected]

Respected Sir,

Sub: Need to report the misbehavior of a Railway Squad. When I was reporting the incident to the station master I came to know that more complaints have registered for the same staff before.

Some details for references:
The complaint number which I have given at kollam railway station: 355900
My e-ticket PNR number: [protected]
Train Number: 2695
Receipt number of the fine charged: AA 459172 (only to identify the staff)

Mistake happened from my side:-
On 06-Feb-2009 I was traveling from Chennai to kollam. I was failed to produce the identity card in original as mentioned in the eticket. I had only attested copies of identity card with me that time. And I’m very much agreeing that I am supposed to pay the fine as per the railway rule. However the way the squad behaved with me is really harsh and unkind as described below.


Complaint:-
1. Since the incident happened at around 5.00 AM early morning I couldn’t realize exactly what is going on around me when the squad is grabbed my purse and took some money from my purse and gave me a receipt of Rs. 731 which I am really supposed to pay as I was failed to produce the identity card in original as mentioned in the eticket. However here my complaint is How come a railway employee is permitted to take money from passengers purse without their permission?

2. Since I was shocked of his harsh behavior to me, I am not able to check how much money he has taken from my purse and later I could guess more money has been missed from my purse. I would like to know how much money he has taken from my purse exactly. How can I confirm this?

3. After taking money from my purse he has thrown the purse to the middle birth and gave me the receipt and disappeared. That time, even I got a thought, probably he is not a railway employee instead I was cheated by somebody else.


Another thing which I would like to notice is the transaction ID which is in the eticket is system generated now a days. I wonder when the squad asked me at first about the Identity card with the same auto generated ID. Is he not educated by the railway authority about the latest happenings?

And I am still thankful to railway, as it has some set of good employees except the very few like the one here.

However, I couldn’t understand if there is any progress (probably no value) for the complaint I have given to the station manager at kollam. Not sure?

I am not going to gain anything because of this complaint and personally I don’t expect anything. Still I find sometime for this because I want others shouldn’t get a bitter experience like this and not to spoil the goodwill of this big organization.

This sort of employees are really shame for other Railway employees and even to Indian Railway which is considered as the largest rail network in Asia and the worlds second largest under one management.

The receipt number would help the authorities to find the person. I’m looking forward for a better response and eager to know what Railway can do on this.

Thankfully,
N.Joseph
Ph: [protected]

Dear Sir,
I had mailed my cancellation application through e-mail and TDR was lodged on 26-06-08 on behalf of the complain. The TDR details are as follows:

TDR Details
Transaction Details
PNR Number [protected] Booked On[protected]
Transaction ID [protected] Ticket Type eticket
Class CC Internet Service Charge Rs 40.00
Date Of Journey 16/6/2008 Ticket Charge Rs 3605.00
Bank hdfcpg Total Rs 3645.00
Train No 2002 Railway Zone WCR
From Station NEW DELHI(NDLS) IRCTC Zone Chief Regional Manager/ Western Zone (IRCTC) Bhopal
To Station BHOPAL JN(BPL) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 rajendra 33 Male C8 0041 Booked
2 SONALI 31 Female C8 0042 Booked
3 OMPRAKSH 62 Male C8 0043 Booked
4 GEETA 56 Female C8 0046 Booked
5 PRADYUMN 5 Male C8 0047 Booked



Reason For TDR : ON-REQUEST
TDR Status : Admin Approved
Reference No : 123812.0
TDR Filing Date : 26-Jun-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

Please admit my complain.
Thanking You,
Yours Truly,
Rajendra P Totla
[protected]

I booked through IRCTC a package tour to OOTY from Chennai(2008 Summer). In OOTY we were made to stay in a hotel called OOTY GATE. On the day we stayed there it rained heavily in OOTY and the room we were staying was leaking completely. Our family didn't sleep the whole night. I made a complaint to IRCTC but so far i haven't heard from them. Please avoid that hotel if IRCTC again makes you to stay there.


Mukundan

Hi
I am forgot my irctc login password. so i was reset my password. I got
acknowlegement 'Your password has been reset and an email has been
sent successfully'. but i am not received any mail from IRCTC.

Thanks

Yogarajan.g

11.02.2009
I was trying to book my ticket through internet banking but due to some problem in site of irctc i was unable to book my ticket from my home.
IT was Okha express and i was in need of 4 tickets but every time i used click on payment the page used to display online error .
According to me i was beeing fooled by irctc.
So would you try to help me in solving these problem.
Description OKHA Express 6337
25 April 2009 From Panvel To Thivim.
I kindly request you to solve these problem.

Ref. PNR No: [protected]

In reference to above, i had booked my family ticket for our travel from Berhampur to Bangalore, to my surprise when we reached station to board the train, we were informed that train has been re-routed since last couple of months and donot pass through the station.

I had no option but to return and make alternate train arrangements, subsequently i had filled TDR since 16th of Oct and till today i.e 8th of Feb 09 i haven't received my money. When i contact the customer service desk of IRCTC i was told it will take 90 days, but my friend at Railway its already 100 days and morever i was asked to be " Patience". Please note amount of approx 4000 is pending with railways since last 100 days . Can someone in the raliways explain the following;

1) Why the tickets were issued 3 days before, even after knowing the fact the train has been re-routed since last 2 months ?
2) Will railways pay the interest of holding our money for 100 days?
3) Can they teach the customer service desk to be more polite?

Sir,

I am given to understand that On 19.10. 08 a debit is shown to my a/c of Rs.1334/-(EMI PRINCIPAL-IRCTC, but sir, I have already paid the amount vide ICICI BANK ch.no.502955 for Rs.1300/- still my credit card account was debited thrice on 19.11.08, 19.12.08 & 19.01.09 by an amont of Rs.444=53. Why it is so, most humbly I would like to know how to resolve this matter.
Kindly help.

Yours faithfully,...

I was holding SBI IRCTC credit card. One day i got a call saying that to activate my card I will be receiving a DD of RS 5200 (approx). Which I can pay back and can also use the card for shopping of more than Rs 500 to get 200 cash back. I said ok.

But after a month also i have not received the DD. and statement for the same was delivered on time at my home with the DD amount added to it which i was supposed to pay before the due date.

so just to check on this mismanagement I called customer care number 39021212. I literally waited for 10 mins - 1hr but nobody is there to attend you personally only IVRS goes on in a loop saying
"We applogies to keep you on hold. We are eager to speak with you kindly hold" But how much one can hold and there is no other number or way to contact and inquiry about one's Query.


Please take some actions agains this as they are making fool us.

With all the respect and love for our Railways, I regret to inform you that the Berth Allotment in online booking is totally illogical. When I bought a ticket PNR:[protected]) of two person, one lady of 60 yrs and one man of 63 yrs (under senior citizen quota), they both were allotted UPPER BERTH. This is absolutely inhuman and I would rather say total negligence on the part of IRCTC. I have also tried to book at least one ticket for LOWER BERTH but failed.
So I would like to request all concerned person / department, to kindly take a look into this matter and save hundreds of senior citizens from mental and physical turmoil.

Dear Sir,

This is the complaint regarding catering services of Pushpak Express train no 2534 from Mumbai CST to Lucknow. My PNR no was[protected] coach no S-10 seat no 20.

All over India veg meal rate in train is Rs 32/- but in this train I got meal in Rs 35/- When I complaint than waiter start fighting and say in Pushpak rate is Rs 35/- and tea in train is also was very costly all type tea was Rs5/- and it should be RS 3/- without tea bag and with tea bag it should be Rs 4/- and coffee should be Rs 5/-.
In Pushpak when I ask for receipt then gave me a fake receipt which is in the name of R.C. Goel Licensee and receipt no is 186.

But no waiters were following these entire rates and were selling any how.
If in a train 1000 customer is taking veg food and waiter is earning 3000/- for his pocket and cheating with the customers and spoiling railway name.

Kingly see the matter and do the need full.

Thanks,

Yadvendra Singh

Dear Sir/Madam,
I am trying to book a ticket, but to my surprise, i am unable to open the site from my compter. I am able to go to all the sites and can access my emails as well.

Pls. help/let me know, what would be the problem

rgds..vinay...

Dear sir,

I am Chetan Dalal, I have booked e- tickets on 28/5/2008 from Puri
junction to Bina junction for date 5/7/2008 via train UTKAL EXPRESS,
Train no. 8477, PNR No. [protected], Transaction id [protected].

As that train was CANCELLED, I have already sended you mail dated 13
July 2008 for cancellation of that tickets and refund of money
(Reference no 2008/IRCTC/ERTD//Refunds/E-ticket/418433/NR). . Also I
have talked with your customer care executive on no.[protected]
regarding the same and it was told that according to process it will
get refund within 90days. I have made contact to TDR department
[protected] according to them they will send a letter for the same
but still I have not received any letter from them.. It is almost 4
months gone but still my money is not credited to my account. Nor any
information regarding the issue is given to me.

As I have already reminded you thrice by mail so please look after the
matter and credit my amount to my a/c no. within 7 days with inertest.
Other wise I will be forced to move to consumer court for the same.

Thanks and regards,

Chetan Dalal
673, katju nagar
Ratlam

Mob[protected]

Hi,

I would you like to say regarding my PNR No. [protected]. this ticket was canceled in the month of November, but till now I didn't get the refund money.
When I am sending mail to [protected]@, all times getting only please wait one week. you will get the money shortly.below is their reply mail..
******************************
Dear Customer,

We have not received complete refund file from the railways against the
said canceled ticket having PNR-NO [protected].That's why due amount has
not been refunded yet. We have already taken up the issue with the
railways. We are arranging the special refund for the same. We assure you
that the due amount will be refunded shortly. Please co-operate with us.

Regards,
Kohima
[protected]@irctc.co.in
www.irctc.co.in
[protected]
**********************************
By the luck, I am able to talk with customer care executive, then they ware saying, you will get the money very soon.
Just want to ask with Mr. Lalu Prasad yadav, when will come next week and when will I get my refund amount.

Dear Sir/ Madam
I am a customer of e-service of Indian Railway. There is a option that if train is cancelled or late by more than 3 hours then the whole amount of money taken for the booking of ticket will be refunded within 90 days. First of all I want to say that 90 days are too much time for refunding the money, but I am still waiting for the refund after 6 months, but there is no reply from IRCTC.
I have made call to IRCTC care three times in regard of this matter but they didn't give me any satisfactory reply.
So I think this is the right way to get the justice, that's why I am launching a complain against IRCTC.
I am also giving the detail about that ticket which was worthless because of the cancellation of the train.

PNR Number [protected] Booked On [protected]

Transaction ID [protected] Ticket Type eticket

Class SL Internet Service Charge Rs 10.00

Date Of Journey 22/6/2008 Ticket Charge Rs 217.00

Bank SBI Total Rs 227.00

Train No 2838 Railway Zone SER

From Station BHUBANESWAR(BBS)

To Station HOWRAH JN(HWH)

Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 ANURAG 24 Male 0000 Booked



Reason For TDR : On-Request
TDR Status : Admin Approved
Reference No : 132646.0
TDR Filing Date : 02-Jul-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

sir/madam,
My name is vikas . i book ticket from irctc site on 16th jan . but due to some problem transiction not compleated . but my money is dedect from my sbi account.please solve my problem . my mob. no. [protected].

I paste my transiction detail. {16-Jan[protected]Jan-2009) TO TRANSFER
Railway ticket booking [protected]IG05233173 TRANSFER TO [protected] 311.00 } .


thanks

Dear Sir,

On 5th January2009 I have booked a ticket from YESVANTPUR JN(YPR) to KOZHIKKODE(CLT) (Date of Journey - 7th January 2009 & TRAIN NUMBER: 6527) through www.irctc.co.in. An amount of Rs 248/- is deducted from my account as per the bank statement. But I didn't get the E-TICKET till this time. It is not there in the booked tickets history also. I request you to cancel the ticket and credit the amount into my bank account (SBI A/C No. [protected]) .





Thanking You,
Yours faithfully,
RIYAS. K. K

Dear Sir,

I have booked 4 E-tickets of 2nd AC class tickets were booked on 8/07/2008 for Rourkela to khurda road, amounting to Rs.3131 .dtd journey date was 10/07/2008 in train no 8451.tapaswini express.On 10/07/2008 after the chart was prepared the status of tickets was 2 tickets was RAC and 2 tickets was Waitlist. I wrote a mail to care @irctc.co.in about the cancellation and was informed that the tickets was auto cancelled and the refund will come after three months, but after a long wait of four months when i checked the status of refund amount credited was Rs.1508.I was taken aback by this because as per the policies after chart is prepared the waitlisted and RAC tickets are considered cancelled and the amount is refunded after deducting the reservation fee only, but i am unable to understand why an amount of Rs.1508 is been refunded instead of Rs.3131.Also i have recieved a letter from irctc mentioning the proceedings of my refund in which it has been mentioned the reason for cancellation is party partially travelled, its very sorry to inform you when i have informed you on mail that i plan to cancell my trip how this error is been made from your end, how will i travell with twp person and leaving behing two persons, as the status was rl wl 4, 5, 6, 7, pls explain me how can ii travell partially, Kindly see to this matter as i should be refunded back my full amount .The Transaction id is :[protected] and the Pnr is [protected]