Whirlpool India Complaints & Reviews

sir/ madam

i got my whirlpool refrigerator in the month of November. No one from the registered office came to install it, I myself instaled the refirigerator and it was working very good but now a days its not cooloing properly
so please send your engineer to repair it

dharmendra singh naruka

41, RFC colony

sirsi road vaishali nagar

jaipur

Dear Sir

WE had bought a Whirlpool Refrigerator(FF-350 ELITE) on 1ST JUNE 2004.Our refrigerator starts giving problem after 6 months of purchase.The problem is that cooling stops in lower refrigerator part and the food inside gets perished.

Once the refrigerator had also gone to the sevice centre but came back with same problem. The person who came to home as repair worker /engineer had also changed the parts...

I have been having a huge problem with the refrigerator I bought from Whirlpool since last two years. All my request for after sales services are delayed for months and need lot of time in chasing a series of people from Whirlpool. It is such a waste of time and energy. Almost every one at their customer care centre are liars and have least respect for their valued customers.

I strongly recommend no one should even consider of buying any of Whirlpool goods.

I have been trying to get service on a fridge within its warranty peroid, from November 2008. There have been many useless interactions with this company, Whirlpool - so anyone reading this, do avoid stepping into the Whirlpool that sucks you down down down!
I'm involving the consumer guidance society of india - let's see where that leads.
It's all very disgusting, dealing with companies like this. I have mailed the MD, Arvind Uppal, several times. He doesnt bother to reply. How anyone can behave with customers in this way, and that too during a recession, is shocking!
This is my latest email to him:

Hello Mr Uppal
Perhaps you couldnt care less what happens to me as your unfortunate customer. However, as I am going to follow this up with the consumer guidance people, you should know where I stand vis a vis your company.
On 31 March, your people finally promised me that in 10 days they would have my 340 L Whirlpool fridge repaired (note: i am under warranty, and i have been chasing, begging and following up this matter since 2 November 2007).
Today, facing summer, a house full of guests, and a tiny highly inadequate replacement fridge for the last one full month, I called up Mr Rajesh Verma, Mr Ganesh Rao - Mr Rao said to me, at 12 in the afternoon, that he could offer that I pay Rs 7-8000 and get a new 340 litre Whirlpool fridge. He said he would get back to me with a firm offer on this, and in the meanwhile I should check out the models at any dealer.
I proceeded to do this, but to my surprise I found that the 340 litre fridge is now 72 inches tall. The one I had was 67 inches, and anything taller does not fit in the slot in my kitchen. What does fit, is your new 405 litre fridge. Also, the 310 litre fridge fits, but we cannot do with reduced capacity. My husband called Mr Rao and told him that this was a problem. Mr Rao promised to call back to tell us how much price difference we should pay.
Another option for us was to take back our malfunctioning fridge, and simply live with its problems.
Of course there was no call from Mr Rao. At 7 pm, I called Mr Rao again - he told me he still had no idea about the prices etc, and had not been able to check. By this time, we had got so very fed up of this whole sickening interaction with Whirlpool, that we told him, ok, return our malfunctioning fridnge. And let us put an end to this. Upon which we were told that 'it would take 2 more days' because the person Rajest Verma, at whose house the fridge is, is away.
I tried to call Mr Pradyut to ask him why the fridge was in someones house, but Mr Pradyut, holding up the flag of your company, told me basically to shut up and put the phone down. His words were: "No, Im not in a position to help you - Mr Rao is handling the matter. Do what you like."
You really are a bunch of inefficent and rude people, arent you?
What can I do about the fact that a) 5 months and my fridge saga has continued b) you have made no quick and solid amends by giving me a new piece - for which I am supposed to pay extra money c) now even my malfunctioning fridge is locked up in someones house and not available to me, my 4 person family, and my guests.
One of the reasons I am happy that I am not taking a replacement fridge from you is that at least I wont be forced into a continued relationship with your company. Fortunately there are many better and more committed players in the market, and I will be happy to spend my money on their products, as also share my negative experience with Whirlpool with them. By the way, anyway, I have avoided your company whilst buying all other appliances.
However, I do want my fridge back, as I dont think I want to give up and give in so easily - not when a company behaves like this.

Dear Sir or Madam,

I bought WHIRLPOOL REFRIGERATOR (310 ICE BERG) MODEL No. 9837 as on dated: 10/03/06 from M/s. Galaxy ( A Unit of S. R. Marketing) 47-10-7, Near Diamond Park, Dwarakanagar, Visakhapatnam. But it is not working properly since from the date of purchase. We made complaint and one person came from whirlpool service centre, Vizag to see the problem and He is unable to rectify that problem and He is charged Rs....

I have Whirlpool T-50 washing machine and I have its 2 years AMC also. I had registered my complaint on 19th Feb. Almost 2 months now but still the machine is not repaired. Several calls made to customer care and Pune service center have gone down the drain. I even contacted 'Rajesh Verma', Pune service center incharge. But he passed on the phone to his seceratary and she promised to get back to me in 1 hr with the status but never called back. Everybody I contacted promises to call back but never does. I don't know now whom to approach. My Customer id is 5186605. Please help. Thank God, I have just one whirlpool product.

This is not first time. The customer service had been a pain right from the installation time.

I dont know whether Whirlpool bothers about such complaints even. On whirlpool website http://www.whirlpoolindia.com/, I added complaint online which automatically sends mail and i got the mail bounced back message with following mail delivery error.

"The following message to <[protected]@whirlpool.com> was undeliverable"

We have reached the the height of frustration. Please suggest what to do further on this. Is there anyone who can take action on these whirlpool people? I think this is a fraud whirlpool is doing with its customers. To sell they beg and once sold they fraud. "".

-Sharad.

unsatisfied servicing

March 26, 2009.

To,
The Regional Provident Fund Commissioner
EMPLOYEES PROVIDENT FUND ORGANISATION
New Delhi-110001.

Dear Sir,

Sub: Non receipt of PF Amount vide “PF Account No. DL/5864/3826”
(Whirlpool of India Ltd.)
With reference to the above, I beg to inform you that in spite of several reminders to my previous Employer (Whirlpool of India Ltd., New Delhi) didn’t respond about my Provident Fund withdrawal amount.. I have sent all relevant documents to Whirlpool, New Delhi Office duly signed. I left the organization 2years back (i.e.05.05.2007).

Date of Joining : 10.02.2000, Position: Sr. Sales Executive (East).
Date of Leaving: 05.05.2007, Position: Regional Head (East).

You are requested to please help me out / advice accordingly.

Your prompt action will be highly appreciated in this regard & oblige.

Thanking you & awaiting your kind response at the earliest.

With Warm regards,

Sandip Kumar Bagchi
38A/21, Jyotish Roy Road,
AMARNATH” 2nd Floor,
New Alipore, Kolkata-700053.
[protected]/R, [protected], [protected].

Dear All,
I purchased 230 Ltr freeze from purohit appliances, Anand, on 23/04/2004 with seven years protection plan warranty. Compressor of the freeze failed twice since the purchase till today within this four and half years. I worried for the quality of the compressor company provided. Why it is happen frequently? Is the Refrigerator given to me is faulty piece? Should the compressor warranty is now start from whenever they replaced ? From the service centre of Whirlpool, Anand compressor is replaced but for that they charge me Rs 700+225 on 25/03/2009, Even though Compressor is in warranty. Service engineer told us these are the charges for the Gas refilled that is in compressor. If compressor is in warranty why should I pay for the gas which are in the compressor? Kindly reply me on my mobile or E-mail. Is by doing this way warranty and quality of compressor are you not cheating the peoples and making the money from this type of the businees ? I hope you kindly revert back to me as early as possible.

Remark : As I have warranty of the whole compressor of seven years why should I pay for the anything that are come inside of the compressor ?

Harsdhad shah
Mo :[protected]

I bought my machine 2 years ago.Machine came with a problem of water switch n level something.When the demo man came, he told us machine is ohk.N then I packed the machine n kept it, as i was going to US.Now, when i came back from US n shifted to the new house 6 months ago, I opened my machine n started.As told by the demo man that there is no problem then too i was not satisfied .I called the service man n told this problem.He said, "for this, I have to change something n it would be costing you 1500."N this was the same demo man who came earlier n told there is no problem..Then too, I have given 1500 Rs to him to get the things done.After this in a month, there was a problem with suspension of the machine.They told us to get the things done in 2 days, but it took 13 days..From the day I had purchase this machine, every alternate day there is some problem n i get stucked with the dirty clothes n my money is wated like water...

We had purchased a Whirlpool Delight Refrigerator Model No.10017 DLX on 22 Oct 2006. We had purchased product from a Reputed Company with the purpose of getting good quality product that long laster with fewer problems. During installation, their representative suggested to buy their stabilizer for protection against voltage fluctuation. We purchased the accessory and installed it too for optimum functioning of the product.
However,...

After receving the Letter from Bajaj Finance about The Loan Clearence a sum of Rs 1030.00 has been deducted from my account. I have recieved the letter on 31/01/2009 and amount has been deducted on 05/02/2009. I do have approached the Incharge person of this in Bangalore and they promised that my money will be resubmited by 1 month but its already more than a month. If withinn 1 week i dont hear anything from your side i will file a complaint in Consumer Court by submitting the Letter which is issued by Bajaj Finance and also the My last month Payslip which iam aatching along with this mail. Also i have not recived my checks from Bajaj Finance which is provided at the time of Applying for EMI.

I request you to Send my all the documents which i submited during the time of Applying EMI and also Resubmit my Last Month EMI which has been deducted wrongly. This will be a last mail were iam requesting as i stated above if i dont here from you within 1 week i will file a Case in Consumer Court with the Letter which is issued in my name.

Regards,
Partha Pratim Kashyap
[protected]

dear sir/ madam,
Sub: Regarding refrigerator of Whrilpool, which I bought on14.04.2005 (Compressor under 7 year warranty as also refrigerator under comprehensive Home care Plan No. HG[protected].
The first complaint lodged vide no DN[protected] on 18/01/09 and I was promised that engineer will visit next day. Time was also given. Phone no. and address were updated. Nobody turned up nor any body bothered to call back. I called later about four times, every time same routine repeated but no body attended to the complaint.
On 3rd Feb when called up I was informed that engineer visited but the door was locked on 28th Jan, 09 so complaint was closed. though nobody had visited which later on transpired as No engineer turned up, but the complaint was treated as closed. I was given a new complaint number on 3rd Feb 09 and a new set of promise. A new complaint no. DN[protected] was generated thus, though first complaint was never attended to.
ultimately after about two months of pursuasion and several telephone calls an engineer visited about15 days back and he took the voltage stabliser for test/ check up at service center promising that it will be returned or replaced if faulty, within three days.
Now about 12 days gone, severalcalls to service center and the engineer Sh. Monu, the voltage stabilizer is not returned nor replaced.
this is not the first time such experience with whirlpool. i think it has the worst kind of customer service back-up in place and customer ends up harrased for undue delays on account of non availability of spares or no-visits by their engineers. that is even when the machine is under warranty, absolutely perfect reason not to feel “Delighted Owner” of whirlpool products!

I sincerely hope that my complaint shall be attended to immediately without any further notices or requests/ reminders from my side.
anil kumar, dehradun

I have purchased Auto Washing Machine F65 Steel ( Whirlpool ) on 26/4/08 ...

Complete Front Electronic Panel got changed after 2 Months ...
Again Complete Front Electronic Panel got changed yesterday ( 18/3/09 ) ...

As Machine will be completing 01 year .. i have been told to pay Rs 22, 00 for extended warantee for next two years .. as parts will be replaced free of charge ...

This means co has full guarantee of machine break down from time to time ...

I have paid cash down payment of Rs 14, 500 / -...

As a customer i feel completely CHEATED ... & i have requested all my friends / Relatives / Known persons not to buy any product's from WHIRLPOOL ...

I had purchased Ebony Deluxe machine from Tata Croma (Ishanya mall), Yerwada, Pune. During demo it was found to be defective piece (PCB problem) & we were promised replacement with-in 3 days. 10 days have passed since then, but we didn't get the replacement. When inquired at whirlpool centre, we were told that the machine will not be replaced, only PCB can be replaced. I am not willing to do it, as I had paid for new washing machine & won't like to get repaired one. This has been very pathetic & disappointing service provided by leading brand such as whirlpool. I request you to look into the issue.

On 17 Jan 09, I purchased a Top loader whirlpool washing machine. Since the first time I have used the machine it has been making a grinding and clapping noise. To me this is not what a brand new machine should sound like.

I went back to the company where I bought the machine and reported the matter. We immediately contacted the whirlpool help line and complained about this. I was assured that my complaint whould receive immediate attention and that I would receive feedback within 3 day. Since then two weeks have past and still no one has contacted me.

I have phoned twice to check on my complaint but every time I get the response that the matter is being attended to. How long is this going to take?

At this stage I am to afraid to use my washing machine because any further use might damage the machine.

I can't wait any longer and will resort to reporting this matter to the Aus consumer helpline if I don't get an answer soon.

My customer / case no is 244744. I excpect that this matter will be resolved before I have to take further action to get my case to be attended to.

Whirlpool has always prided itself to deliver excellent service and products. If this is the case why are you not adhering to what you pride yourself to be.

I am very unhappy with and dissapointed in Whirlpool.

Christine van den Bergh

We have got whirlpool fully automatic washing machine which is covered under AMC. It is not working for the past one week. We have made complaint already. Just service person came and he said some PCB board to be replaced and it seems there is no stock at present. We are finding difficult in washing the clothes for the past one week. There is no proper response and the reason is part is not in stock. Is the PROPER CUSTOMER SERVICE?

HD[protected] - This is my complaint number which had been filed abouta month back with whirlpool helpdesk. My refrigerator has conked off in this mid summer and i ahave been desparately trying to contact the service desk for replacement of the refrigerator, after one of their representatives came, checked and promised replacement of the fridge since its under warranty. But after that no one has turned up and despite me calling almost everyday, no one gets back after making false promises.. this is perhaps the worst experience i have had till date in all my helpdesk experiences. I do not want to vent and keep quite. I want a solution to my problem and i will reach the whirlpool headquarters in US if i have to to get my problem resolved!! They make a fool of customers to sell their products with false promises and great service facade and when they sell their mediocrre product they completely forget their customer. How selfish can it get?? In this world of cut throat competition, no one can get away with non-service attitude. and they definitely will not !!

On 6 feb I made a complain of not working fridge. On 7feb service engineer visit and charges over Rs 200 for service charge and Rs 300 for changing relay. While in user guide it is told that we have to pay Rs 100 as service charge. On the eve of next day fridge again got the same problem. And the engg. is out of station for three days. It is very much uncomfortable without fridge for three days including two days of holi. Please takd the...

Hi,

I bought a Whirlpool 405 Ltr. Refrigirator from e-Zone Delhi (Vikas Marg) branch on 5th March 2009. They promised to deliver the product to me by 7th March 2009. I told them to deliver the product to me on Sunday 8th March 2009.

Company promised me to deliver the product on March 8th 2009 and I got the confirmation call from their warehouse on Saturday 7th March 2009 that I will get the refrigerator in between 12:00 PM to 5:00 PM on Sunday 8th March 2009.

I sold out my old refrigerator on Sunday morning and waited for the product to be received in the evening. At 2:30 PM I just called warehouse and ask for the status then I came to know that because of some Transport vehical problem it had not been dispatched and they will confirm me the status in 5-10 minutes by calling me back.I did not receive any call from them and after 30 minutes I called warehouse again and they confirmed that because of No Entry in our area in Delhi Transport Vehical will reach there in the night and I will get the refrigerator by 8:00 PM to 9:00 PM in between and people will call me.

I did not receive any call and at 8:00 PM when I called the showroom for status I got the answer that because Vehical was been caught because of No Entry Area they did not deliver my product and took that back.I told showroom that I had not received a single call today and only I have been following up to get my product with them. They should have called me at least once to inform me the status of delivery.

First if they knew that our area in Delhi is a No Entry area and vehical can not enter in area before 6:00 PM why they promised that I will get the delivery of my product between 12:00 PM to 5:00 PM. I told showroom that since this is a festival time and summer have been started without refrigerator everything will be in vain by tomorrow and since I have to go to my Native place how will I take the delivery on Monday 9th March and I will have to change all my plans. When I asked them to cancel the order they told me that it will take at least 15-20 days to return your money back.If I would not have bought the product from e-Zone I could have bought the product from any electronics showroom on the same rates to which they could have delivered to me within 1-2 hours.

e-Zone showroom was not able to help me at all and they told me that I have to bear this till tomorrow because of their mistake and Refrigerator will be delivered to me by tomorrow by 4:00 PM positively. I am not sure how will they deliver the refrigerator to me by 4:00 PM if the area is a No Entry Zone till 5:00 PM but they have promised me this and it seems they were just rationalizing their mistakes and want me to bear everything because of their bad services.

I am not sure if the Refrigerator will also be actual which has been promised to me or of the latest make and model as I should get. They should not provide me from their old stock. The promises of this company seems ot be unbeliveable and they do not complete on what they say.

Thanks

Vivek Gupta