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www.cromaretail.com
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Last updated Oct 29, 2024
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K
kkgoyal
from Mumbai, Maharashtra
Jun 7, 2017
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Uninstallation of ac even after 6 days of purchase

Address: 390004

Dear sir,

I purchased a croma 1.5 tonne split ac on 01/06/2017 visiting your eva mall croma centre vadodara.
Invoice no. Slf02a [protected].

I was also told by saleslady that ac will be delivered within 24 hour. And generally we install within 24 hour of delivery but in any case not later than 48 hours and i was delivered ac next day fornoon @ 13 hours. They also told that they will come nextday for...
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K
kirankamble2017
from Pune, Maharashtra
Jun 5, 2017
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Croma LED TV -Ticket Id 286844

Address: 411057
Website: www.croma.com

I have generated a ticket id regarding my croma tv led on 26th may since last 10 days we are continuosly calling to cutomer care but each time false commitment is given to me and no tecnician has been sent to repair it,
I have all the documents and warranty card and bills but no positive response from coma

Really its very disappointing the service is really worst and worst yet i am trying to sort it out....
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Narveer Singh Rathore
from Pune, Maharashtra
Jun 4, 2017
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Installation

Address: Gurgaon, Haryana, 122001

Purchased a ac where installation was promised first the technician denied then the selling team denied when i said i will complain they said do whatever what you want to do... Worst services ever. Called the customer care twice once kept the phone on hold forever with a whipping reply that they cannot help and cannot do anything in this regard.
What worst services from there end, croma is only good for pick up items and thereafter...
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M
miteshsuthar87
from Itanagar, Goa
May 30, 2017
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Installation not done by time it's out of TAT

Address: Vadodara, Gujarat, 390007
Website: www.croma.com

I have purchased two product 25may2017 from croma eva mall vadodara, gujarat

As i have dicsused with your executive they told that for ac installation i have to pay only 750/ — for stand i agree for that after that technician asking for 150rs extra for power cable this is very disgusting thing, if you people are aware about extra charges then need to tell customer don't not give big big dream to customer while product purchased.br...
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S
Sahib Harmeet Malhotra
from Patur, Maharashtra
May 29, 2017
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Gionee F103 pro gold

Address: Pune, Maharashtra, 411018

I have been a cRoma customer for 6 yrs now. Purchased an IPad and mobile phones from here. This time I m a dissatisfied customer to an extent that I cant even say. I purchased a phone in February this yr for 11000 rupees Gionee F103 pro gold in color. Just after 3 months my phone stopped working. I went to CRoma who told me its a Sunday n gionee centers r not open so come on monday. I went to give my phone on monday i.e today n I hot a call...
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M
MADAN JAIN
from Chennai, Tamil Nadu
May 29, 2017
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Super general ac1.5 ton

We have purchased ac on december 23rd 2016 but the ac is working for 10 minutes after that it truns into fan mode we have given complainte 6 to 10 times but the problem has not been solved sr[protected] and sup170517fs00167 date on 17th may has a service man comes he doesnt find what is the fault he says it is voltage probelm but we had electrical chekcup everything is fine thier is no problem in voltage please do the repair or give me a...
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S
Sharpi
from Hyderabad, Telangana
May 27, 2017
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Service and lack of response

Address: Hyderabad, Andhra Pradesh, 500033
Website: Croma

Hi,

I bought Samsung S8 on 18-May from Croma, Jubilee Hills Branch, Hyderabad. I noticed that the mobile was heating and went to Croma on 19-May. They asked me to update the software and check for a couple of days to see if it still heats up. If it still heats up they said that they will send it to service center and get it checked up.

Even after updating the software, the phone was still heating. I went to...
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A
Azharsaik
from Mumbai, Maharashtra
May 26, 2017
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Samsung refrigerator

Address: Nashik, Maharashtra, 422001
Website: [email protected]

I Azharuddin Ansari have purchases the New Refrigerator of Samssung of Rs 24750/-, from Croma, Unit 1, 2, and 101, Colleger Road, befor 2 moths back.

I am following with the croma team and getting only assurances the name of the person Heramb, Manager, Contact - [protected]

The problem I am facing is EXCESS COOLING in the Refrigerator, and the freezer is not in use due such excess cooling the vegetables and fruits...
+3 photos
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S
suraj gahlot
from Pune, Maharashtra
May 24, 2017
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Kent water purifier

Address: Pune, Maharashtra, 411057
Website: www.croma.com

Dear All,

As earlier below mail concern, I had brought a Kent maxx Water Purifier form Croma oulet, Wakad (via invoice no: SLF02A[protected] dated 18.05.2017). I am continuously follow-ups with Croma Helpline for installation of Kent water purifier on my address from last 5 days but not getting proper response. Yesterday Kent technician person visited us for installation after 5 days and when we open the packing o[censored]nit,...
+1 photos
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V
[email protected]
from Pune, Maharashtra
May 19, 2017
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Repair service in warranty period

Address: Pune, Maharashtra, 411041

Name : sudhir raut,
Contact no : [protected]
Email id: [protected]@gmail.com
Address : gaytri banglow, ghule nagar sinhgad road, wadgaon bk, pune - 411041

Invoice no.: slf02a[protected]
Date : 25.03.2016
Invoice created by : tejas pardeshi

Item code and description :175825 symphony r/cooler hicoolsmarti

Additional charges details for 1 year ongo warranty...
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R
Ravi1488
from Mohali, Punjab
May 18, 2017
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Cooler not working | registered no 9780554225 | call on 7824944225

Address: Chandigarh, Punjab, 160101
Website: Cromaretail.com

Hi sir/mam,

My registered no is [protected].

I had brought cooler from last 2 year back.. It's warranty date to be expired on 24 of may 2017.

Yesterday, i have visited at croma store at sector 26 chandigarh and registered a complaint that pump and swing of cooler is not working.

And i also confirm that it has few date left to expire warranty.

Still today, technicians...
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S
[email protected]
from Mumbai, Maharashtra
May 17, 2017
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Fridge replacement needed- no action taken

Address: Mumbai City, Maharashtra, 400033

This is about my croma refrigerator (croma brand) bought in May 2016. It has broken down six times since then (i.e. less than a year’s time span) They provide ridiculous service. The engineer doesn’t come for good 3-5 days. Every single time I have faced this issue. By that time, everything in the fridge goes bad..completely wasted. I have been asking for a replacement since the second time it broke down. But there is no response given...
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A
AShok shinde vadodara
from Delhi, Delhi
May 9, 2017
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Samsung TAb

Address: Vadodara, Gujarat, 390012

Manger

I am Ashok Shinde. My cell no is[protected]. I am a regular customer of Croma. I purchased many products such as, LCD TV, LED TV, Washing M/c, Cooking Oven, etc.
Recently I purchased a Sumsung Tablet few months back. This is under Warranty / Guarantee period.

During charging the Tab at the charging Pin the frame melted little and it stopped charging the Tab.

I reported to Croma...
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E
Essaraj
from Gurgaon, Haryana
May 6, 2017
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Non-replacement of bad piece - LG AC

Address: New Delhi, Delhi, 110048
Website: cromaretail.com

Got a new Split AC and got a bad piece from day of installation, and no responsibility taken by either Croma Retail or LG Home Appliances (India)

AC was installed in 2016 and al the gas had leaked out, just two days after installation, making the AC non-functional.

Croma Store manager and LG Service kept passing the issue to each other, saying -
1. Not my problem, its an LG/Croma problem.
2. Only...
+1 photos
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anita sunil
from Mumbai, Maharashtra
May 5, 2017
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Croma refrigerator - after sale service

Address: 400066

I had bought refrigerator in 2012. After a year complaint arised of this product. I called up customer care to launch the complaint but they did not respond me properly. Being working couple we could not be at home. Technician told that he can't come after 7 pm. I again called up customer care even had mail that how can we take leave for repairing the friz he has to come after 7pm. But they refused. After all this we called private technician...
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Vidushi Nayyar
from Mumbai, Maharashtra
May 5, 2017
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Exchange of a mobile phone

I purchased a handset of intex aqua somewhere in august with a mannual warranty of one year. The sales man asked me to get my warranty exceed upto 2 years by paying rupees 250 extra. I got my warranty exceeded. At that point of time they said maam we do not provide warranty for physical damage but said that if mannual defunctionig occurs we are here for you. Now my phone got damaged mannualy i went to the store and presented my complaint...
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lakshmi ggg
from Delhi, Delhi
May 5, 2017
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I am complaint regarding product and quality

Address: 502032
Website: www.croma.com

Hi

i purchased product refregirator in crome online store, that product having scratches in inner surface, i think it some one used and return to store they send directly to me, i attached images regarding this and send to customer suport they said it is not defective product, ok i accept it working, not defective but it is second hand product why i pay 8400/ for 2 nd hand product they raise complaint but still no action br...
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Kedarnath Supakar
from Lucknow, Uttar Pradesh
May 4, 2017
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Microsoft Lumia 540 Dual SIM Orange [IMEI: 358608060539960]

Address: 201014

Dear Sir/ Madam,

I have purchase Microsoft Lumia 540 Dual SIM Orange [IMEI: [protected]] from the Croma Store-Indirapuram, Ghaziabad on 30th July'2016.

Meantime I have faced problem in my Mobile & I visited the Microsoft Service Center-Delhi for repair.

I surprised to know that my Mobile is not in warranty & after that I ruched to croma customer care for consult.

I have deposited...
+2 photos
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Abhay Rk Tata
from New Delhi, Delhi
May 3, 2017
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Delivery old split AC which was used and dirty, unacceptable condition place of new as promised at the time of booking...

Address: New Delhi, Delhi, 110062

I bought an hitachi ac waza 3200i318eaea.. From croma store of saket e block on 1st may... I assured that it's as new and but when delivered and installer opened the pack of outdoor unit it was full of dust... Between the fins and damaged at multiple places also... The tube provided with the machine was also badly kinked and not useable at all... Installer refused... It was used somewhere after being installed... It was probably returned...
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Sampath10
from Warangal, Telangana
Apr 30, 2017
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Product cannot be exchanged

Address: 50034
Website: www.croma.com

This is sampath, i brought pro-fit wireless bluetooth earphones from croma store at jubilee hills on[protected].
But i want to exchange that product, the product is in sealable condition, so i went to store on[protected]. But the sales boys named abdul mazir, anand b and operations adm naveen kumar m id 4761 telling that the product cannot be exchanged.

Croma mentioned exchange policy clearly in bill stating that exchange...
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