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D-Mart / Avenue Supermarts Complaints & Reviews

www.dmartindia.com

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Updated: Jan 2, 2025

Complaints 1121

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Bad 😕 It seems that D-Mart / Avenue Supermarts has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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D-Mart / Avenue Supermarts reviews & complaints page 22

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Address: Avenue e-commerce, Mumbai

Hi,
I had placed online order[protected]on Dmart Ready on 21st April. Home delivery date was 25th April between 7AM-1PM.
I got a message at 3:53 PM today that order is on the way for delivery and then another msg at 8:09 PM that order was undelivered and they will call back shortly.
However they haven't called back to update on status of the order and their customer care does not respond or take calls.
Please look...

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Address: Charkop Neelam CHS; Flat 505/B;Plot 242,RDP 4; Charkop market; Kandivali west.

Delivery van arrived with only 10% of items on the said date and delivey slot i.e. 23.04.2021 between 7 am & 1 pm. However, the delivery boy requested us to return the items and would return the next day with total items as per our order.
We also complained the above matter to the customer service number who assured us that the items would be delivered to us the next day i.e. 24th april, 2021. Complaint no is 849786 dtd. 23.04.2021....

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Address: Dmart (pickup point ), magzaon tadwadi , near sir elly kadoori school , mumbai -10 .

Staff member was misbehaving with me ...like there was no change money about 3 rupees to give to that member of dmart. I said I dont have now but everytime when i have I had gave you the change but today there is no change with me so i[censored] have change give the product.. but he misbehaved talked with me and said I have but I don't want to give u the product ...then I said that I pay the money for that product so u have to give it why not...?...br...

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Yesterday, while doing payment from debit card. Amount got deducted from bank. But showing transaction failed at Dmart Kota store. Please do the needful....

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Address: electronic city.bangaluru

I purchased some product from D Mart and swiped my card for payment, but first time the transaction failed at store and my payment got deducted, they told me it will get refunded back into your account within 48 hrs, but its more than 72 hours still i didn’t got the refund, plz help...

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I have ordered online grocery 6th April 2021, and paid online, Order No. 27428507, Grocery supposed to be delivered on 8th April 21, between time slot 9:30 to 120:pm, but messages were came for delay in delivery, we accepted but when we followed up in the evening than delivery boys calling and saying your address not found, then saying your order going to be cancelled, we have called to customer care many times but no response, one time connected...

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Pl provide me duplicate bill for mobile number [protected] for transactions done at Dmart Kalyaninagar on 13 Jan 21 of amount 2507.8 and 18 Jan 21 for amount 2157.8 on my email ID dushyant.[protected]@gmail.com....

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Address: Gokhalenagar, Pune

My ordered items (order no.[protected] was due to be delivered on 30.03.2021, Tuesday. However till Saturday they have not delivered the items. Everyday they are making fake promises of delivering it next day and keeping me hanging. Today also the customer service boy told that it will be delivered till today evening. They are not even accepting the request of cancelling the order. People are very unprofessional at this place...

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I have placed order on 31st march, it was supposed to be delivered on 1st April 2021 within 5:00 pm to 7:30 pm.

However I haven’t received any order and they are delaying it daily without any reason....

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Website: www.dmart.in

I have placed order on 31st March 2021, which was supposed to be delivered on 1st April 2021 within time slot 5:00 pm - 7:30 pm

However it is getting delayed and i am yet not received my groceries, i have done full payment even customer care is not helping with this issue.

Order number 28479632....

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Address: Kalyan east

Order no is 28189278 purchase date was 31st March delivery was scheduled on 1st april 5pm to 7.30pm we didn't get till 9.30 pm ....

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Address: Muttur, Doddaballapur, Karnataka

In Doddaballapur DMART branch officer's not giving respest to the costumer's. And using bad words to me....

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Address: Virar

Dear Team,
I undersign purchase kirana from D mart Virar and while doing payment on counter told to do redeem points from my credit card. Instead of redemption of points the Dmart office boy wipe my credit card and payment deducted from my credit card balance and charge are applied.

The matter raise with manager and explain the story. The manager rudely tell me that there is no option for redemption of points in D mart.br...

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Hello,

This has reference to a matter regarding the disclosure of personal information at a D-Mart refund counter.

I wanted to refund a product for which the executive at the refund section needed my personal information like mobile number, address, name. I refused to provide the details, as the bill contained the necessary details of the product.

The executive informed me that it is a policy...

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Product is damaged from inside...

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Address: Mulund West

I have visited Dmart Mulund few minutes back, and shocking to see that many employees and customers not following protocol. Neither employees nor customers wearing mask, and there was no precautionary warning or announcement during my stay.

I contacted Rajiv Kapoor Manager at store, but to my surprise he showed his inability to control customers.

Few of the pictures taken at Dmart attached herewith.
br...

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Address: DMart, Bangarda road Branch, Indore

Today, I visited DMart, Bangarda Branch in Indore and purchased few groceries and the transaction was done through UPI payment Paytm app from Axis bank. Amount of Rs 1907.5/- has been debited from my Axis Bank account and shows that payment is done to [protected]@icici. but still ‘Dmart Staff’ telling that they did not received any details about the payment. UPI app notification showing that Payment is done to [protected]@icici...

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Address: Marwadi University, Morbi Highway,360003

I bought a pair of trousers today and the zip trail is spoilt . Will I be allowed to exchange it by tomorrow?...

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Address: Thergoan dmart, kalewadi,pimpri,pune

Today, as i waited at the popcorn counter in line for buying some chesse flavoured popcorn after 20 min of wait finally my turn arrived and i ordered it, but instead of serving me my order, the employee she gave it to other guys who was not even waited in line the last remaining popcorn, As i told off to the employee, instead of apologizing sge argued with me and reversed blame me for not waiting in line and created a seen. I have never been...

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Address: Hyderabad

Hi team,

I would like to large a complaint on DMART / Avenue Supermarkets Limited, Naga annasuya arcade, Beside Swathy Function hall, Malakpet, Main Road, Hyderabad - 500038. I have purchased couple of line items at the above said branch while billing at the bill counter leady (Ms. Priya, Counter No.5) has charged me Rs. 16 towards carry bag to carry the purchased material. When I was requesting about the free carry bag, she...

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