D-Mart / Avenue Supermarts Complaints & Reviews

I had swiped my ICICI credit card at the D-Mart store at Thane Ghodbunder in THANE on 15 Nov 2014 at 20:57. The payment was shown declined at the store's card swiping machine. So i gave him another bank card and it was successful and the amount of Rs.6259.75 was debited from my citibank card at 20:59:56. However to my surprised the ICICI bank debited the same amount on[protected] at 03:36:36 and that too twicei was shocked that DMART is...

I have purchased Akrod (WallNut) Magaj on 19.10.2014.vide C.M.No.11-0235 from D-mart Vasna Road Vadodara-390025.It was in the polithin packing of 100 gms & I have been charged Rs.220.50 for 100 gms Wall Nuts Magaj. The price charged to me was surprising to me because it was too high. I enquired with other grossery shops in the local market & I could get Akrod Magaj in 250 gms pack in just Rs.320.00 with airtight packing & packed in October-14. It seems D-Mart is over charging the items in comparision to local market.It is advised to review the pricing of above item purchased by me & if it is over charged refund may be made to me. This incident was brought to the notice of Manager of D-Mart, he also checked the packet & assured that he will check & inform me the reason of over pricing but no response is received.

We purchased exam pad from D mart Mulund Mumbai on 07/06/2014

Actual MRP on pad Rs. 75 ; But that MRP is covered by a tag of D Mart with new MRP Rs. 79

And then they sell it on discount saying MRP Rs. 79, We selling at Rs. 69

They increasing MRP than the actual n then selling at discount, making fool of people

Strict action should be taken about this as they might be doing the same for other products as well which we are unaware of.

Hi, This is to address very unprofessional behavior of AVENUE SUPERMARTS LTD - MALL Employees. This incident happened on 17 December 2013, in SEC-26, Gandhinagar, Gujarat. There is one shopping mall named DMART GANDHINAGAR AVENUE SUPERMARTS LTD PLOT NO. R-2 TO R-6 GANDHINAGAR ELECTRONIC ESTATE (GIDC) GANDHINAGAR-382026 Phone :[protected] at 4:02 PM sharply Mall employees and attendants rush to floor shouting "bahar kadho bathane" means - get them out all, “niklo bahar” means –Get out when some lights gone off on the floor. This way they vacated the ground floor. I say why they opened such area if can’t handle While 15 mins. back there was power cut in the area. The attendants were behaving so rudely like they are getting cows from wild. The shouting, rude and unprofessional behavior was not enough when they try to push customers outside the mall. This is very new to me as I never had touch by any caretaker/attendant in any urgent situation in Bangalore or Gurgaon where i lived for years. Having shocked by such behavior when I analyze, the mall employees/attendants were being instructed to do such thing, get vacate the floors. One old lady with shopped items was threatened to go fast or counters will be closed. This is very awkward, for places like Gujarat where still people don't push or misbehave to old people. If the super marts are not capable of handling situations like (i.e. power cut in area --- really no backup??), at least can behave professionally. Just power cut and they forcefully vacated the mall, I wonder how much they have required facilities to open such super mart /mall. I hope someone give message to proper management people to look into matter and at least replace such supervisors who give such instructions. There is another incident I can remember from month back when on first floor(same mall), glossary dept. there is mug/plates made by chinai sand were put on open space stacked and no rack or any other support, it was stacked plates one on another while two side open space and no support. On couple with kid was passing through the way and one packet with six mug and plate gone down. The attendant force the family to pay for packet while it was their mismanagement/placement of putting such glassy items on way stacked without rack. I strongly condemned such behavior in my society. Regards, Kiran Patel Gandhinagar Gujarat

To manager D MART ltd I have purchased on 9/9/2013 from kolhapur stores commdities worth Rs.966 and it is billed twice.please check the same and remit it back to my account .please do not erase video script to cross check the claim.Ihave also complained on your feedback earlier thank you Yours Sincerely Aruna Narayan Gogate [protected]@yahoo.co.in

This is with regards to the horrible experience I had at Mulund Dmart. On August 24, 2013 I visted the store with my younger brother. At the of making an exit they checked our bills n items we purchased. Moreover, they have asked my brother to come with them inside and took him in the Checking section where they usually take any thief.. Mr. Sandesh being the supervisor of security does not know whom to check. This is the harassment to the customers Luke us. I really want to escalate this and want to know what action you guyz will take.

Regards,
Sameer

I was pouched Goods from D mart Vasana date of 2 July from my SBI debit card[protected]) after punching the card automatically redact my pouched amount, and I got SMS and mini statement from SBI, I had show them, but counter no 07 / KT and there manager not ready to get my pouching goods , they told yours transaction not happen, i talked to my Bank manager and got latest up dated poss book with pos no[protected] D mart showed them , They are not accept my document and not co-prating with me , last 3 days I harassing in D mart.I want to get back my amount 1161.45
yours early cooperation is solicited.

prithwiraj Mali

I am Pooja Shah. I live in a joint family with 9 members living together. Every month, I visit D-Mart (D-Mart, Satellite). I buy the complete supplies for a month. And that's what such stores are for. To buy in bulk for the home. It includes items like soaps, cosmetics, etc. Being in a big family, we require around 6-7 packs of Medimix soaps and around 3-4 bottles of cosmetics cream. But last time when I visited, I was denied my purchases. I was told I cant have more than 2 packs of the soap and 2 bottles of cosmetics cream. I protested that why should I be denied and the manager said that its their rule. I have been purchasing from their since 2 years every month and never heard of such a rule. And how can a departmental store deny me the quantity of my supplies. People visit such stores to buy in bulk to arrange for their supplies so that they don't have to bother about it on a daily basis. And there is no such legal way to stop the customer from buying.

Because of this I had to go to other stores for my supplies every week which caused me a lot of trouble.

Kindly look into the matter. My time to purchase of monthly supplies is due. If this cant be solved I would not like to visit the store again.

I purchased pantene shampoo from Dmart, Hiranandani branch,Powai,Mumbai. The quantity written on bottle was 320ml but when i hold the bottle i found out the weight of bottle was less.... i opened the cap and saw that quantity was less bottle was only filld its 3/4th volume and rest was empty... the batch Id of product is B[protected].

I am regular customer of Dmart at hinjewadi but recently purchased few items from baner store and faced below horror
(I purchased M sized baby diapers but needed L size so went back before 3 days along with original bill to baner shop and the M size diaper in excellent condition)
1) The exchange counter was closed at 11.10 am and I need to do several requests to staff to open exchange counter it as I was getting late on other...

Dear sir,

My name is nitesh m gupta and i live in airoli, sector-06. Today i gone into d-mart to purchase some oil and other food and beverages item to buy it. But after purchasing when i got into cash counter to do bill the counter person refused to do so as saying he will not give. After certain time when i asked why he said wait and he waited me for 10 minutes to do so and i just waited there. But when he talked to his senior he said give me and when my goods were purchased dmart store charges me extra amount of rs.40/- into 2 bill consist of 35/- and 5/- and they refused me to return my money.

After spending a lot of time over there around 40 minutes the manager accepted to return the money but when i asked him to give me there complaint book they refuses me to do so and said that we have not invited you to shop you over here. You are here to buy your goods not ours if you want to purchase it you have to see all ours and not tried considered his mistake.

The manager name : mr. Ashish naruikes he is trying to close your shop since since giving very bad behaviour and inapproriate way of talking. So i would like you to considered my talk otherwise i have to go in consumer forum and such person should not be there in your store.

When i told him that if you will not return my money then i will do complaint in consumer forum he replied me just do whatever you want and n respect for consumer over there any not an single staff available for products to look out.
My c. M. No. 05-0028
Cashier: dvg/05
C, m. Dt: 07/03/2012
Time: 09.29pm

Nitesh gupta [protected]/[protected]
[protected]@gmail.com

Attached bill copy

As I purchase A hair color (Garnier) from
D-mart
Avenue supermarts ltd.,
Add : plot no 145/1, L.B. Shashtri road, Bapunagar, Ahmedabad - 382350.
We found that we had chose a wrong color which is not suitable for our hair so we want to replace it with another color, but unfortunately they denies and say they are unable to replace that hair color.

Illegal parking problem
the "D" mart store situated at Chandkheda, Ahmedabad has become a nuisance for nearby residents due to illegal parking on road side at all the time especially in the evening time as Customers who comes on two wheelers / four wheelers are not allowed to use designated parking of D mart and instead asked to park their vehicles on road / pavment causing great inconvinence not only to nearby residents but also to customers.
I would therefore request DCP - Traffic Ahmedabad & Ahmedabad Municipal Corporation to take stern action against such acts of illegal Parking & tow the vehicles for parking illegally.
sunil kumar gupta

Respected sir,

Today i went to your DMART store at AIROLI sector 10A. I had purchase some item from your mall.when i have paid amount that time cash counter person told me that if you want carrybag you should pay the money.But the carry bag he is given to me is printed with your mall name and some types of advertisement. If you are advertising on your carrybag you should not take money.Otherwise if you want money you should not advertise and should keep the another plain carry bag.
we are paying money for carrybag and you are advertising of your company.
In Government GR is their any instruction to take a money from customer and advertise your mall
GOVIND WADKAR
[protected]

Hi,

On 5th-June-2011, I purchased two sleeve less Knitshrunks (Banian). It was written in the store that "Plz do not open the packing" for the hosiery items. I did purchase (Rs.208) two VIP banians after looking at the packaging (photo) and without opening it up. But after a weeks time when I opened a pack for using it, I found that it was banian with sleeves. There was no mention of the type of banian packed inside on the outer packaging, only a misleading photo was printed on that.
I did approach the store on next day for a replacement, but got a replay that the items sold can't be exchanged after a weeks time.
I want my items to be replaced with the one I require, because I should not be paying for the stores mistake.

I do have the original bill and the photo of the signage put on the hosiery rack of the store.

Retailing is at its peak... Customers are favored like never before.. And at Such times, D Mart presents itself as one of the most unfriendly Retail outlet...

It has a security system where every bag carried in by women are sealed at entrance in another stinky smelly bag which you are forced to carry around. which is unsealed when you reach the cash counter.

Secondly it has either these huge push around trolleys or these plastic baskets to carry things around. You are bound to bump into things or people atleast 5 times during each visit there..

But the most disappointing incident which made me put this up on the internet is their attitude towards customers.
My company as a reward for some scheme provided me with a hamper including vouchers for Dmart. The vouchers were valid for 12 months, after 5 months when i finally decided to use them i visited the store at Mulund. Since they were kept for 5 month, the signature on the seal was faded to the extent of being invisible on one besides the ink mark.

The store employees refuse to accept the voucher. It still bore the issue date and seal. And morevoer, when i pushed that i need to talk to the higher authority, the concerned person refused to meet me.

This is utter insensitivity, that to for a transaction that's already paid for.

Dear Sir/Madam

I purchased item from D-mart, Kopar Kharaine, Navi Mumbai on 5th May 2011.
They made Excess Payment of Rs.300/-Make complain on 6th. I got call from Dmart they told excess payment refund in next 2 days. But till date they not making any refund. Continue follow up they do not give any respond when payment is refund. Every time they committed 2-3 days time.

I had been charged twice for a single item at DMart, Hinjewadi, PUNE. I noticed it immediately after the cashier punched the same item for more than once. I called up the manager immediately. Inspite of seeing the mischarge they said it happened by mistake and did not want to correct the same. Later I thought of quitting and not buying from this outlet. Though I clearly saw it was done purposefully. Further to this, they have kept all their weighing machines for loose items purposefully below the fans, so that it weighs more than actuals. I think their license should be cancelled for such cheating behaviours with customers.

yesterday on[protected] we went to D-MART PSR AVENUE SUPERMARTS PVT. LTD., IN THIS MALL LOTS OF INSETS AND CACROCHES URUDAL PULSES AND OTHER GRAINS , I AS SUPERVISOR HE TOLD SOME COCROCHES AND INSETS IS THERE OK. WHAT IS THIS THIS IS A BIG SHOPPING MALL WHY NOT MONITOR THE ALL GRAINS AND PULSES , WHY NOT GRADING AND CLEAN THE FOOD ITEMS. THIS IS VERY BAD EXPERIENCE IN FIRST TIME IN MY HISTORY THIS A BIG SUPER MARKET, THIS IS NOT ORDINARY MARKET, BUT THIS SUPER MARKET MANAGERS ALSO NOT DO THERE DUTIES AND THEY SHOULD NOT MONITOR THIS TYPE OF PROBLEMS , WHY NOT RESPOND THE MY COMPLAINT AND WHY NOT THEY RAPID RESPOND, THEY PLAY WITH CUSTOMERS. THEY SHOULD NOT SERIOUS , FIRST OF ALL REMOVE THE ALL THE SUPERVISORS AND PUT NEW PERFECT AND TRAINED SUPERVISORS.

Dear Sir,
We regularly buy our monthly groceries and all items from Dmart, Mulund West. On 12th Dec 2010, eveing we had visited Dmart and purchased all items and was billed to tune of Rs.3319.28. The billing was completed and the counter clerks loaded our trolleys. On reaching home, we noticed that 1 entire plastic bag containing 2k Detergent soap, 1 bath soap, 2 Detergernt Soap Bar, 1 Lizol , 1 scotchbrite, 1 parachuite oil bottle was not present in the entire trolley at all. We have complained and last 4 days, there has been no positive response from the company. I have asked the company to check the CCTV footage since I am sure, there has been some misplacement when the counter clerk has loaded the trolleys after billing
The amount involved is over Rs.500- and we need compensation from Dmart, Mulund WEst