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Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Mar 11, 2025
Complaints 6459
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1266
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5193
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
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Ecom Express reviews & complaints page 315

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E
Ed ishu
Jun 12, 2015
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i wanted to be the agent of ECOM EXPRESS

Address: Srinagar, Jammu and Kashmir

With your kindness I want to inform u that in our area viz district pulwama, state Jammu and Kashmir there your service is not possible and neither cash on delivery shipment is possible . so for your convince I wanted your service to be present here and it is much required.so I wanted to be your agent....
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Amitesh Ghosh
from Mumbai, Maharashtra
Jun 11, 2015
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AWB-123031330 not delivered

Address: Pune, Maharashtra

My order via shopclues has been dispatched on 31 May 2015 (AWB[protected] and have still not received. I called customer care (STD CALL) in delhi for 10 mins but nobody answered and my money wasted. I stay in PUNE, please give me your office address or number i will go and pick up my order. You guys are pathetic. I ordered an international shipment and it got delivered in 5 days. You guys cannot ship from Delhi to Pune...Its 11 days now....
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M
MangeshB
from Gadhinglaj, Maharashtra
Jun 10, 2015
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about delivery of package

Address: Mumbai City, Maharashtra

Today I got the message that I will received my order by today. I was waiting for whole day still I didn't get my package. I wasted my whole day @my room. Even I didn't get any call from your side about delivery. My awb no.[protected]. Kindly let me know status of my package....
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S
safi syed
from Puducherry, Puducherry
Jun 6, 2015
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No tracking updates though the product has dispatched from the origin

Address: Pondicherry, Puducherry

I purchased an Item from Paytm on 31/05/15. The item was dispatched on 02/06/15. Their is no updates from Ecom Express tracking details, the status is showing only dispatched, The product was estimated to be delivered on 05/06/15. I have gone through so many complaints on Ecom Express service. Had I known about Ecom Express pathetic service I would have not order the product itself. Really its frustrating....
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S
Stevin Balan
from Mumbai, Maharashtra
Jun 5, 2015
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item not received

Address: Coimbatore, Tamil Nadu

I have ordered through snap deal they dispatched next day and reached the distinction on 2/06/15 they never contact me just send a sms that item out for delivery .still now not yet delivered ..now i received a mail as that they resending the item what is happening? I am ready to accept my courier at any day any time please make arrangements to deliver soon ( air way bill no[protected] ( my cont no [protected])...
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Divanshu Mahajan
from Chandigarh, Chandigarh
Jun 5, 2015
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Very Bad services

Address: Jammu, Jammu and Kashmir

I had bought shows from myntra and they had sent it through EcomEx Jammu .The day they were to deliver they didnot make any call and when they found me not at home they treated the order to be refused by consignee even when they did not make any call. They by great hardship I got their no. and asked where to reach and there too they ran me from one part of Jammu to other, telling sir its not here but in the other branch.This showed the worst...
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Deva Pratap P
from Bengaluru, Karnataka
Jun 2, 2015
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Worst delivery service

Address: Coimbatore, Tamil Nadu

I bought a laptop from Snap deal. Snap deal and the seller sent the laptop to the Ecom Express the same day on May 27th. Till June 2nd there is no change in tracking status and I am supposed to receive the package on June 2nd. Every time I call the customer care, there won't be a proper response and if I ask why there is a delay they should simply disconnect the call. I am a regular buyer with Snap Deal and I have already filed a complaint...
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manishmathew
Jun 1, 2015
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10 DAYS STILL NO DELIVERY

Address: Mumbai City, Maharashtra

Order Date: 22nd May From : Snap Deal Order ID: [protected] The Product was ordered on 22nd May 2015, before the payment was made the delivery time was mentioned as 3working days. Once the payment was made the delivery time changed to 7 working days. It’s more than 10days now & the product is not delivered in spite of many calls & Email I haven’t got a confirmation. This is my First & last purchase from Ecom. Guys if you ever...
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nalindesu
from Jaipur, Rajasthan
May 31, 2015
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Not deliver my order

Address: Hyderabad, Andhra Pradesh

I ordered one item from Paytm, its Air Waybill No :[protected], Order No :[protected]. They didn't delivered the item and they mentioned in status consignee not available, I ordered so many things by Paytm, flipkart & snapdeal and all are got delivered and from Ecom express only they delivered delay or undelivered so many times I really frustrate by ecom express. I called so many times to customercare number provided in ecom express website,...
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Navika Khatri
from Delhi, Delhi
May 29, 2015
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not delivered my order

Address: Kaithal, Haryana

i have placed an order on snapdeal, id -[protected] track id[protected], they did their job.. yesturday i got a msg that i will receive my couier today itself.. i waited but there was no sign, , at 9:30 pm i got email from snapdeal that i have refused the order and ecom express want them to cancel my order, , , i was so disappointed, , i was at home whole day, , they ddidnt call n they didnt even came to my doorsteps .. how can they say that...
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S
sunil0108
from Bengaluru, Karnataka
May 24, 2015
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Delayed Delivery(without any attempt of delivery)

Address: Bangalore, Karnataka

Horrible delivery service from Ecom Express..The courier guy doesn't come for delivery and reports the office as customer requested for next day delivery day2-he reports customer not available 3rd day no response ...when contacted customer care they say they have market for today and same reply on every day ..and history repeats...if you not capable of handling delivery services just shut down your services, if there are any issues atleast...
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A
aakansha kapri
May 17, 2015
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i cannot see any increment in status from 5 days

Address: Dehradun, Uttarakhand

as i have placed an order from snapdeal orderno is [protected] Order Placed On :[protected]:29:01, as i got tracing number as i open it it always shows connected, there is no forward movement in my order, i need my order as soon as possible, give me the solution, and i want my order in time as estimated 19 may 2015...
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S
sivashankarm
May 10, 2015
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Snap deal

Snapdeal order with Order Id: [protected] not received. I had received the mail that order has been dispatched through ecom express with Air Waybill No :[protected] Order No :SLP[protected]. When I tracked it shows "code 219 consignee not available " what reason they made even no one came for delivery even i mention my contact No.. no one call me, , They are liar and making false statement, , I will think twice to purchase on snap deal if they...
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U
Urvish Parekh
from Pune, Maharashtra
May 8, 2015
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Customer Care executive is talking like they don't care of our product

I have way bill no :[protected] status checked on site http://www.ecomexpress.in/ is showing last updated on 5th May'15 When I talked to cutomer care number 66598800. She said I cannot check and you'll get your product soon, when I ask to check she again started saying bed words and like "Me kyu check karu?, timhe mil jayega na **** " and all If customer care is talking like this with custoimer then what is the need of customer...
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Naresh Chhabria
from Mumbai, Maharashtra
May 5, 2015
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complain against your delivery boy Mobile No. 8898438054

Address: Mumbai City, Maharashtra

My shipment No.[protected], as per your delivery boy have contacted me i have explained him the address but he was telling to come out and take the delivery as he his telling we do not delivery the parcel at home and i have told my mother is alone at home and see cannot come out alone to take the parcel but he was ignoring to deliver the material at home now he has written in his tracking that the address is not traceable as he live in chembur...
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J
jakkee ansari
from Gurgaon, Haryana
May 2, 2015
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ecom express courier service is worst service

Address: Bhopal, Madhya Pradesh

Plz help me Sir I have order in shopclues on 26 april and they shipping my item with shopclues on 27 april via ecom express courier service of it and they don't do it in process this item I have contact both shopclues and ecom express courier service and they don't give me proproper solution plz help me my awbawb no[protected]...
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M
mayank2393
from Mahroni, Uttar Pradesh
Apr 30, 2015
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shipment

Address: Jhansi, Uttar Pradesh

my self MAYANK SARAOGI i have orderd an item frrom flipkart on 21st of april they have sent the order through ecom express my order(shipment no[protected] has arrived on 26th of april 2015 in city(jhansi) through ecom express and they have not deliverd it till date 30th of april and written in online satatus that i m out station which is not true when in called for enquiry they were not talking properly please take proper action against...
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D
divyanshu soni
Apr 16, 2015
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unsuccessful delivery of my return pickup order

Address: Jhansi, Uttar Pradesh

Sir i had sent my item through ecom express courier service from jhansi to bangalore on 7th April..it hardly takes 4-5 days to deliver an item to bangalore from jhansi..I called them on 13th april to know whether my item is delivered or not they told me that it will be delivered on or before 15th april..but its not delivered yet..everytime i call them they are making useless excuses that your item will reach quickly.. Sir i request you...
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R
rameshkpatta
from Mumbai, Maharashtra
Apr 9, 2015
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not delivered the product

Address: Hyderabad, Andhra Pradesh

Hi Sir, this phanindra on paytm Shipped the product on : Monday, April 06, 2015 Courier Partner: Ecom Express AWB/Tracking ID:[protected] but still it not delivered the product so kindly give the information about this ......
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HarshSorathiya
from Rajkot, Gujarat
Apr 7, 2015
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Rude Behave Of Courier Pick Up Boy

Address: Surat, Gujarat

Hey Sir, We have pick up of the courier Ecom Express and we are countinuosly calling the ecom for pick up but no one came to pick up. Today evening i called the pick up guy and he talked with me in a bad way. I'm really disapoined with Ecom Express. The phone number of the courier guy is: +[protected] I want this guy OFF his duty....
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