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Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Mar 11, 2025
Complaints 6459
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1266
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5193
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
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Ecom Express reviews & complaints page 317

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P
Pachaiappan Eazhumalai
from Mumbai, Maharashtra
Dec 18, 2014
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delayed delivery

Address: Chennai, Tamil Nadu

Waybill nos are:[protected],[protected], it was hold for more than 5days, to know the status of this shipments, i called customer care, but she disconnected the calls more than five times. And atlast it was sortedout by an executive after a big fight, the shipment was hold by you people becasue of bulk orders, then why did you guys took the orders? The shipment should have been reached on or before 17th Dec, but till today it is not at all...
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svijay_vasan
from Delhi, Delhi
Dec 18, 2014
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Worst Service ever by a Courier Company - Pls Ban them from Operation

Address: Chennai, Tamil Nadu

I have ordered from shopclues and it has been given to the courier company on 13th Dec by the seller. I tracked the parcel and its still in Delhi, that is for the past 5 days its in the same location. When i contacted the Customer Care they don't even have an option to register a complaint, he just said he will look into the matter. I wasn't even given a reference number for my call. Is this a way a courier company runs?? Y is there a customer...
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AsthaPawar
from Bengaluru, Karnataka
Dec 16, 2014
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Worst Courier Service ever - Non cooperative staff and fake status

Address: Bangalore, Karnataka

I have been a regular online shopper & this is definitely the worst experience ever! I had ordered something from "Streetstylestore" based out of Delhi, and the consignment was dispatched from courier location on 2nd Dec. On 12th Dec i got a message stating "your consignment is out for delivery" but nothing came. When i logged on to their website with the tracking id it said " Consignee refused to take delivery" on both 12th and 13th...
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A
AiuAvi
Dec 15, 2014
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Product not delivered at customer sufficient time & no proper response from the executive

Address: Chennai, Tamil Nadu

Hi, I have placed an order through shop clues and my order was mentioned it is dispatched through ECom Services. However, i got a call from the ECom Executive to deliver my product shipment#[protected]. But, i work in night shift and i will be available to collect my product only at 7PM. When i called the executive again, he said it is not possible to deliver the product at 7PM. It would be great if i my product deliver at 7PM when i am...
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honeyakhil
from Delhi, Delhi
Dec 12, 2014
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UNABLE TRACK

Address: Hyderabad, Andhra Pradesh

I have ordered through shopclues and they have given me tracking number[protected], I am unable to track this no. I wanted to gift my daughter whose birthday is 15.12.14 but I am afraid If the parcel reaches us or not. Please look up and update the status...
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vkbijjur
from Hyderabad, Telangana
Dec 10, 2014
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No Delivery Till Date- Item Shipped on 20th Nov-112566255

Address: Hyderabad, Andhra Pradesh

I've ordered on shopclues and was shipped through ECom Express courier services, when I received tracking no.[protected] on 20th Nov the status shown as pickup at delhi..but still it was showing there..when I mailed to customer care of those team, was saying that still investigation is going and will resolve at the earlist from 20 Nov to till date.....
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bhoite.sheetal
from Delhi, Delhi
Dec 10, 2014
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Worst Service

Address: Mumbai City, Maharashtra

Very bad & worst service of this Ecom express, Telling us the parcel delivered with in 4 days, from 4th Dec they received my parcel from snapdeal, but not yet delivered, today that express guy saying that there is 2 pin no. mention so we have return back this parcel to snapdeal, all this bakvas saying as snapdeal given the proper address. This ecom service is very worst and there is staff is also rud not satisfying the customer,...
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bhandankar
Dec 8, 2014
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to deliever my shipment as early as possible

sir, my airway bill number is[protected] and order no PI[protected], in advance only i request that pl try to deliever me my item on or before 16 /12 /2014 because i have to gift the same to my friend on 17/12/2014 on his birth day ocassion as birth day gift and if im delayed for the same i will not accept my order pl do as need ful thanks. m.[protected]...
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amit9898
from Mumbai, Maharashtra
Dec 5, 2014
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very bad service in kalyan maharashtra area-421301

Address: Thane, Maharashtra

parcel is come in kalyan area time but department of kalyan office write in person not accept parcel no one come in my shop write wrong information tracking no is[protected] if yu not taking action i write all online shopping websites and sellers not send parcel to ecom express dhanwantri medical agencies mob no [protected]...
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Indira Jisha
from Hyderabad, Telangana
Dec 4, 2014
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WORST SERVICE IS ONLY ECOM SERVICE

Address: Hyderabad, Andhra Pradesh

My awb no:[protected] and my order no:PI[protected]. I had booked an ordered my parcel from snapdeal on 20 Nov 2014 till now i haven't received my order.I tried to complaint so many times to ecom express no one is receiving the calls. I cald to Head office but no good response.Whenever i vill cal to headoffice they give assurance that i will definitely get my courier in time but not yet even today also. This service is really worst service....
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Sanjay Vazirani
from Mumbai, Maharashtra
Dec 4, 2014
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worst service of shipping company

Address: Thane, Maharashtra

my awb no is[protected] and i had ordered my parcel from flipkart on 25th nov 2014 and today is 4thth dec 2014 and still i haven't received my parcel this kind of service is ecom is providing i heard about worst service and today i personaly get to know that it is worst truely disappointed...
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deepali11
from Noida, Uttar Pradesh
Dec 3, 2014
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Dint recieved my courier as per the commitment

Address: Ghaziabad, Uttar Pradesh

I have ordered three product from snapdeal and they dispatched it to your company, also they assured me to get courier on time as I told them I have to rush to some other city for some important work with the courier .My order no.s are Order no.1: [protected] Order no.2: [protected] Order no.3: [protected] Please make sure to deliver it by 4th December, 2014.I have already waited alot ...I really need those couriers.....
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Amitabh PC
from Bengaluru, Karnataka
Dec 1, 2014
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Ecom Express Not Delivering Neither Snapdeal Owning Responsibility

Address: Bangalore, Karnataka

Ordered an external harddisk from Snapdeal.com . Seller shipped it on 24-Nov and promised date of delivery was 29-Nov. Ecom Express customer care says AWB untraceable and Snapdeal Customer Care cites system upgrade issue. No sign of a shipment sent from Hubli to Bangalore itself in Karnataka even after 8 days. Status says it is still in Hubli Looking at the similar complaints against Ecom Express+Snapdeal, I suspect a fraud or a hand-in...
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Girish Singh Bisht
from Meerut, Uttar Pradesh
Nov 29, 2014
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courier service

Address: Meerut, Uttar Pradesh

Sir, I have to return a product for shop clues. My tracking number[protected].Today two has gone to Shipment sent for Delivery from Delhi Hub to ( Mayur Vihar phase 2) Delhi but E com courier service hasn't effectiveness.i am so disappointed to e com service company influence ....
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ElsaSmith
from Moga, Punjab
Nov 29, 2014
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Non delivery of order Air Waybill No :715845582

Address: Firozpur, Punjab

I ordered the product on 20 Nov, 2014 and according to the company it would be delivered maximum upto 26 Nov . But when I checked the status today i.e. 29 Nov, I found that the shipments are still lying at Bangalore pick up centre ( although have been connected to Delhi Hub ) on 21 Nov . The carrier company is causing unnecessary delay in the delivery and it is causing a lot of trouble to me which is not bearable. And this further delay shall...
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Priya Ganesh Bhatt
Nov 28, 2014
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Package not delivered after on month

Address: Bangalore, Karnataka

Order number 24273345 was placed on 22 Oct 2014, 01:04 PM and he tracking number for this shipment is[protected] . estimated delivery was updated as Between: Mon 3 Nov and Tue 4 Nov. I checked after 10th Nov on the website(both Shopclues & Ecom express) and the status was shown as "Undelivered - Returning to Origin" Since both Shopclues & Ecom express have a HORRIBLE CUSTOMER CARE SERVICE, I AM NOT ABLE TO CANCEL THE ORDER, NOR IS THE ORDER...
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venkyteja
from Vijayawada, Andhra Pradesh
Nov 27, 2014
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Courier boy charged for prepaid order

Address: Hyderabad, Andhra Pradesh

Hello B.VENKAT, We are very happy to inform you that your Order #26762615 has been shipped. The tracking number for this package is[protected] and it has been sent via Ecom Express .this item delivered to me on[protected]:30 pm THE MAIN COMPLIANT is he is again charged money for prepaid delivered and HE ALSO THEFT MY MOBILE it cost of 11500 ihave IEMI NO for this mobile and i will compliant police plz update the courier boy deatails...
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mudaser qayoom
from Mumbai, Maharashtra
Nov 25, 2014
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about delay in delivery of my shipment to srinagar kashmir

Address: Srinagar, Jammu and Kashmir

Sir My Tracking number is[protected] is at ur dehi office from last 15 days and lingering me from 15 days I CALLED 10 TIMES TO UR CUSTOMER CARE BUT NOTHING HAPPENED..THE SHIPMENT IS VERY URGENT AND DUE TO WHICH I FACE DEFAMATION AND LOSS.NOW I AM LAUNCHING An F.I.R AGAINST UR COMPANY.THE SHIPMENT I REQUIED FOR MY MARRIAGE AND I AM SORRY TO SAY THAT ONLY 2 DAYS LEFT .I[censored] CANT SEND ME MY PARCEL IN 2 DAYS THEN FACE THE ACTION THROUGH LEGAL...
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Jethesh
from Pune, Maharashtra
Nov 25, 2014
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Product not delivered.

Address: Mumbai City, Maharashtra

I had ordered a mobile phone from Snapdeal on 18.11.2014. On 19.11.2014 it reached Ecom Express Belgaum hub.Even after 6 days the product has not been shipped and it is still at Belgaum.Such a delay from the courier company canot be justified.Request you to deliver the product as early as possible. Way bill No.[protected]...
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indu2008
from Pune, Maharashtra
Nov 21, 2014
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PRODUCT NOT DELIVERED AWB Number - 109806342

Address: Hyderabad, Andhra Pradesh

i bought a DSLR from snapdeal on 12nov 2014. product handover to courier company on 14 but still till date i have not received my product.i contacted with snapdeal buy they r saying "Your product has already shipped by the seller, however it has been delayed by the courier service due to reasons beyond our control." then who is going to take care about the product. i contacted the courier company now they are saying pls wait for another 5...
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