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Eureka Forbes Complaints & Reviews

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Updated: Dec 17, 2024
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Eureka Forbes reviews & complaints page 296

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M
Manju.1
from Kolkata, West Bengal
Nov 11, 2014
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Aquaguard contract query

Address: Jorhat, Assam

I had bought aquaguard enhance RO+UV on 28/10/13. I had put a service request on 9/11/14 since the filter had stopped working. The service man (Uchit Dutta, no. [protected]) arrived next day and said that all the candles and membrane have to be changed. I spoke to Snehasish Kundu(mobile no.: [protected]) who is the service manager in Jorhat. The new parts costed Rs. 3795. The service man said that the candles have to be changed every year....
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Sayan87
from Kolkata, West Bengal
Nov 11, 2014
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Taking unfair means to sell Aquaguard

Hi there, we have bought a Classic Aquaguard in 10.11.2013. At the time of purchase your sells personal told us that a single candle can continue for 2 - 3 years. There is no extra cost. Now after completion of a single year your service personal told us that we have to maintain amc every year with 1530 rupees. We are a middle class family so how can we afford this much. If your service person told us about this cost then we can shift...
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shm707
Nov 10, 2014
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AquaSure Xpert

Address: Bangalore, Karnataka

Hi, I purchased this purifier 20 days back, now thanks to Aquaguard i cant have drinking water, We live in a country where we purchase a high end product and still no use of it. Why on this earth they do business, Water is basic necessity and still they take it lightly....
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krsampath
from Chennai, Tamil Nadu
Nov 9, 2014
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Aquaguard Classic model not repaired since second week of October 2014

Address: Chennai, Tamil Nadu

I am K.R. Sampath residing at Plot. No. 121, 2nd Main Road, A.G.s' Colony, Velachery, Chennai-600042. My contact numbers are[protected] and [protected]. I have an Aquaguard Classic model. It is under AMC for two years from10.01.14 to 09.01.16 and I have paid Rs.2725 for this.It went out of order during late first week of October 2014 and a complaint was lodged with your helpline in the second week.A Technician by name Mr. Gnanasekaran came...
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shubhaharsha
from Bhusawal, Maharashtra
Nov 9, 2014
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fraud done in servicing

We had done service contract with Eureka forbes aquagaurd infinity model, contract receipt no.[protected], customer code:p4072, product/model-I.N.F, AMC type :gold, given rs.3090, date of extension 4/09/14 to 3/09/16 company representative come to us for servicing purpose in this changing of candle should be done by company but he replace with duplicate candles, in our family if due to drinking of impure water any seakness or illness happen...
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Sheena vijay
from Gurgaon, Haryana
Nov 8, 2014
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Please shutdown your company its useless !

Address: New Delhi, Delhi

Just after two days of buying aquasure elegant Ro we have to call the customer service as the water coming was very bitter in taste not drinkable at all, the agent on the call said issue will be resolved today(what a relief).Three days gone by no issue resolved even after calling them again and again .Finally after three days the agent came without much care about how we are dealing without pure water having kids in the family but the company...
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MC@1982
from Kolkata, West Bengal
Nov 7, 2014
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Facing problem in water purifier since purchasing. now it's totally stopped

Address: Kolkata, West Bengal

I have purchased one Enhance RO+UV water purifier on 3rd week of September 2014. After seven days I am facing problem with that machine. I informed customer service about my problem. Technician visited and told me that connection was not done properly at the time of installation and that's why the problem arise. he also told it will create problem frequently if connection not made properly. then i called sales person Mr. Bijay Mukherjee...
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ashwani 5321
from Delhi, Delhi
Nov 7, 2014
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Complaint

Address: New Delhi, Delhi

i have contract with eureka forbes n i complaint last month but no body attened any complaint due to no service my water compact i have buy daily to the market when they done amc contract did not change candle and uv chamber they said it will be change tommorow but last last three months no body come n change when complaint in coustmer center there is only one answer ur complaint will be attened today but no body come
[protected].09.14br...
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Fardin Sadeghian
from Chennai, Tamil Nadu
Nov 6, 2014
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Complain against Aquaguard 78886077

Address: Mumbai City, Maharashtra

Complaint registered for leaking and broken filter in our Aquaguard on 1st Nov 2014. Your call centre confirmed that this will be handled maximum by 3rd Nov which was a Monday. On Monday when i spoke to Pardeshi enterprises at Orlem Malad which is the nearest service centre, they informed that they do not have the filter and will order it & service and fix it on 4th Nov at 11.30am. I waited all day and the same was not taken care of. I called...
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Fardin Sadeghian
from Chennai, Tamil Nadu
Nov 6, 2014
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Pathetic service from service centre 78886077

Address: Mumbai City, Maharashtra

Complaint registered for leaking and broken filter in our Aquaguard on 1st Nov 2014. Your call centre confirmed that this will be handled maximum by 3rd Nov which was a Monday. On Monday when i spoke to Pardeshi enterprises at Orlem Malad which is the nearest service centre, they informed that they do not have the filter and will order it & service and fix it on 4th Nov at 11.30am. I waited all day and the same was not taken care of....
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nsengupta1
from Delhi, Delhi
Nov 6, 2014
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Very Very Bad Service

Address: Bangalore, Karnataka

What is the way of getting a better service from this company?? Unfortunately I've bought your water purifier years back and now struggling for service. I've never seen such a horrible customer care and a bunch of guys sitting in the front desk to give fake promises to the customer. I've bought service contract or AMC from you guys and that I've received atleast 10 followup calls to sell that. Now I've called your customer care atleast...
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Vinod_acme
from Mumbai, Maharashtra
Nov 5, 2014
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Negligence and Cheating from Eureka Forbes

Address: Mumbai City, Maharashtra

Hi, I had a very bad experience with the services of EUREKA FORBES, one of our water purifiers (Classic Pump) was not working, so I registered a complaint on the number available[protected] during diwali and responding to that a person named NIMBAR - [protected] from EUREKA FORBES attended the call pretended to fix the machine and charged us Rs. 475/- without giving an acknowledgement or a receipt. Later after 15 minutes the machine...
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F
Fahadfurniturewala
from Raia, Goa
Nov 5, 2014
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Not abiding to the agreement of a 2 year contract

Address: Mumbai City, Maharashtra

I have a wide year contact for the servicing of my water purifier with the said company. The agreement clearly states that parts will be changed every year. They are not abiding by it and claim they already have and when asked for an acknowledgement which they get it signed on every visit and which contains all the details of the work done, the company has refused to show it. They claim to have it in their system but when asked for a print...
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V
vasanthrani
from Coimbatore, Tamil Nadu
Nov 5, 2014
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Leakage while fitting-no response

Address: Coimbatore, Tamil Nadu

My name is V. Vasantha Kumar, D-73, Sakkaraiar Nagar, Neelikonampalyam post, Coimbatore-641033. I have booked for Aqua Gaurd Classsic model on 24.10.2014 to Mr. Umapathi Sales person. The machine was delivered on 28.10.2014. Technician Mr. Dhilip came on 30.10.2014 at 9.30 pm and he couldn't fit the machine because the machine was leaked and he assured me of changing the machine for me but still now 5.11.2014 it was not happened. So I feel...
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Air Force School Avadi
from Puducherry, Puducherry
Nov 5, 2014
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Not Responding to the Complaint call

Address: Chennai, Tamil Nadu

Air Force School Avadi, Chennai 600055 have purchased two Aqua Guard industrial water purifier capacity 600 ltr/hr model AG-600 from Eureka Forbes on 10 Sep 2010 and 31 March 2014. Both the machines are under AMC vide contract receipt no:CP[protected] on 21 Aug 14. The service contract validity is from the period 21 Aug 14 to 28 Aug 15. Both machines are unserviceable with effect from 14 Oct 14. Due to this school is not in a position...
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Nethaji.M
from Mumbai, Maharashtra
Nov 5, 2014
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Water purifier issue for Aquaguard Duo model

Address: Chennai, Tamil Nadu

I have the subject line water purifier model and have AMC for 2 years and still one year not yet completed. I was not using this machine more than 2 months due to water shortage in my house. Now I started using this machine but its not working due to memorine issue as per technician. I logged a compliant about this issue in 2 months back and 3 tickets was closed without resolution and my confirmation. Last compliant was registered (No.[protected]...
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J
Jayeshme
from Bengaluru, Karnataka
Nov 5, 2014
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False commitments

Address: Bangalore, Karnataka

This mail is regarding the false commitments providing by your costumer care executives I raised a request on Sunday (1-Nov-14)to dismantle and reconnect my aquagard from old address to new address its complaint number is 90602651. The executive committed that the engineer will visit my plase with in 24 hours, but on Monday (2-Nov-14) I received a call from engineer and he committed that he will come to my place by 6PM Monday, After...
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guru_44
from Bengaluru, Karnataka
Nov 4, 2014
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Faulty Machine - Poor service- No Customer Care

Address: Bangalore, Karnataka

Hello All, My friend suggested me to take Aquaguard Enhance RO. He is using it for an year and so i decided to go for it. I ordered the machine and to start with i struggled with the installation. They took 3 days to install the machine. Post installation after 3 hours, water started leaking. I complained and after 2 days a guy came and fixed it. Water opening knob is not in a proper position, i asked the service engineer he said this...
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dhruba debnath
from Gurgaon, Haryana
Nov 3, 2014
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AMC paid but reinstallation charges

Address: Pune, Maharashtra

Dear Team, I had bought Aquaguard Enhance RO+UV and AMC is being paid by my office. I had transferred from Varanasi to Pune and on reinstallation I was charged. I want to know that is installation charges not included under AMC. I had lodged a complaint regarding continuously red light blinking through sms but no one turned up. Need an early solution. Regards Dhruba...
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rajasekaran_p
from Coimbatore, Tamil Nadu
Nov 3, 2014
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email id for complaint cell

Address: Coimbatore, Tamil Nadu

Eurekaforbes cleverly designed their website to avoid any written complaint receipt. I tried all sources to find out to lodge a written complaint on poor service but no one is ready to give proper mail address. They gave [protected]@eurekaforbes.com. [protected]@eurekaforbes.co.in, [protected]@eurekaforbes.com and all id's are bounced. If any one knows proper emai id please let me know....
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