Eureka Forbes Complaints & Reviews

Hi, I raised the Complaint ID - [protected] on the 30th of July and technician visited on the 31st of July. The issue is motherboard is not working anymore. He placed the request for new motherboard. Since then I am waiting for time estimation from them. I tried to escalate the issue to area head but it didn't worked as well.

I took AMC for ~4500 rs and since from last 15 days I am spending daily 120 rs (30 litre of RO water ) amounting my spend to 1800 in last 15 days and still increasing.

If you want to take your time kindly gives us alternate machines, you have so many products of monthly rent system in market. But you are not interested in giving a alternate machine till it repairs.

Now their escalation matrix is also not useful. It doesn't help at all.

I need couple of things -
1. Take years to repair/arrange the motherboard but provide the replacement machine to me.
2. My AMC should be extending on pro-rate based on my spending. I spend 1800 rs in last 15 days on water.

My Details:
Customer ID: [protected]
Component ID: 42480377
Serial Number: [protected]
Service Plan: GOLD AMC

Issue Summary:

I am writing to file a complaint against Eureka Forbes due to severe service deficiencies and poor customer support related to my water purifier under the GOLD AMC plan. Below are the details of my grievances:

Reinstallation Request (18th July...

My Details:
Customer ID: [protected]
Component ID: 42480377
Serial Number: [protected]
Service Plan: GOLD AMC

Issue Summary:

I am writing to file a complaint against Eureka Forbes due to severe service deficiencies and poor customer support related to my water purifier under the GOLD AMC plan. Below are the details of my grievances:

Reinstallation Request (18th July...

I have made several service requests for my water purifier (RO), which is not working since long. They have not bother to attend the same even my AMC is running...

I placed an order for Robo LVAC Voice Pro for my Goa residence ( i am already using one at my Bandra west, Mumbai residence ) . The robovac was delivered to me at my Goa address in my name i.e Gurunath V. Bichu
Customer code [protected] / invoice no.[protected] / Ref no. [protected] / Invoice date 14.062024 by TAC LOgistics on 17/06/2024.
Delv No. 35342596 / P.O No. and Date SO 3433753 dtd. 14.06.2024

The LVAC was made operational in the last week of June 2024 by your Sales Representative Mr. Gopi Pandey online through the App.
On the very first RUN, the machine started rotating at some constant points of the floor and on checking it was observed that water had entered the dirt compatment thus making the dirt collected wet and soggy. All this was conveyed to Gopi who tried to rectify it online but could not do the same . Relevant Photos plus Videos were also provided.

Later we informed Gopi that after using the Robovac, it was observed that the water tank which was full was as it is and did not disperse a drop of water. So again he tried to make the changes online and increase the flow of water for mopping . But could not do the same. The robovac is a defective unit and needs replacement immediately . All this was conveyed to your reprentative regularly and he assured us of a replacement before we made the payment for the unit . Accordingly payment was released.

We have requested for Aquaguard (which was working and in good condition) re-installation at new home. But Service engineer tried to fix it and water was leaking from the bottom of the machine. He wasnt responding after that and no reply to calls. we have been contacting customer care every day and no engineer visited our home till now; We are on AMC renewal package - still none of them are responding. All false promises.
First if...

Dear Eureka Forbes Customer Service,

I am reaching out to express my serious concern and disappointment regarding my unattended service request (CM[protected] for my water purifier.

I have an AMC Gold plan(valid until 17/Jun/2026) for my AQUAGUARD MAGNA HD RO+UV+MTDS water purifier

Unit is not working and I had raised a service request for the same (CM[protected]. Although its mentioned the issue will be resolved in 24hours on the app. I can see the ticket is still not assigned to the technician.

I have called customer care for more than 8 times and I am getting a standard answer like (issue has been informed to the locality manager and give us one more chance to resolve the issue). In the last instance when I spoke to the escalation team they kept my call On-Hold for more than 25 mins and disconnected the call abruptly.

I am yet to receive any communication or visit from a service engineer. This delay is not only frustrating but also alarming, considering I have an AMC in place.

I relied on the reputation of Eureka Forbes for prompt service, especially under an AMC.

I sincerely hope that this matter can be addressed urgently. Continuous delay and lack of communication tarnish the trust and goodwill that customers have towards your brand. I request an immediate response to this email, along with a definitive timeline for when the service will be attended.

I appreciate your attention to this matter and anticipate prompt resolution.

Regards,
Venkata Krishna

Pathetic experience with Eureka forbes
I bought a water purifier one year back. It was perfectly working well. Then one day a technician came for free servicing and from that day onwards problem started and water started over flowing. The technician came thrice but could not solve the problem. We changed the technician but he was more dangerous and demanded us for doing the AMC. Eureka Forbes is losing its customers in this way. It is also demolishing its brand name. Pathetic experience

Pathetic product, pathetic service...My water purifier is not working since past one week, lodged a complaint, engineer came, he said one part needs to be changed...came the next day and changed that part...then he said again another part needs to be changed and he doesn't have that part...it's been 4 days now, there's no news of either the engineer or the part.
I have been buying/borrowing water and calling the toll free number...none is able to help...
DID NOT EXPECT THIS FROM A COMPANY OF A CALIBRE OF EUREKA FORBES!!!
PATHETIC

Hi Team,

I ordered for Eureka Forbes product - Water Purifier - Aquagaurd Nova WS+RO+UV+UF+MTDS+SS for Rs.19499.00

Invoice Number: I[protected]
PO Number: SO3452158 Date :13/07/2024
Customer code : [protected]

I cancelled the order on 15/07/2023 before it arrive and asked for the refund . They raised a compliant CM[protected] but so far no progress . Every time i call or email them they say it will be resolved but nothing happened so far.. Lost trust in this service they provide .. If anyone read this content please resolve this issue and refund me the amount immediately.

I have taken AMC service of water purifier but service not received till date. daily calling and mailing but no one responding.

Jaya Saneja
120/842 Next to Puma showroom
Lajpat Nagar
[protected]@yahoo.com
[protected]

15 july 24

Customer Service Department
Eureka Forbes Limited
Mumbai

Subject: Request for Refund for Unfulfilled Annual Maintenance Contract

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the Annual Maintenance Contract (AMC) I purchased from Eureka Forbes on May 30, 2024. Despite the contract's promise of regular service and maintenance for 24 months, I have not received any service since the inception of the contract.

Below are the details of my AMC:

AMC Number: I haven’t got the invoice too
Date of Purchase: May 30, 2024
Duration: 24 months
Product Covered: AQUA GUARD UTC UV
Customer id [protected]
Despite my numerous attempts to contact your customer service team, I have not received a satisfactory response or the promised services. This lack of service is unacceptable and has caused significant inconvenience.

Given the circumstances, I request a full refund of the amount paid for the AMC. Please process this refund at the earliest and confirm the same via email or phone.

Enclosed with this letter are my account details through which i made payment
[protected] Indusind bank, transaction id UPI/[protected]/eurekaforbesltd355.[protected]@icici
and that I have made several calls on toll free, mailed complaints, whats app too . My communication with your customer service team has been futile .

I clearly see how much Eureka Forbes values its customers and their satisfaction. Your entire service team and their vertical down line involved have all failed at disposing due service . The filters haven’t changed even after the AMC, we are getting un purified water therefore having to boil it too after facing extreme trouble I’m forced to ask for a refund of 3101₹ against AMC

I look forward to your prompt response and escalation of refund process.

Yours sincerely,

Jaya Saneja

I have taken the AMC Customer Code- [protected] Invoice No. : I[protected] Invoice Date: 12.12.2022 Sales order no: [protected] ) directly from company for 3 years and paid 4950 INR and then called them for replacing carbon filter in same month. Then, i got to know through their service engineer that this product got obsolete and no parts are available. i had called them to refund the money due to non-availability of parts but all in vain as response was AMC is non-refundable. Till date, i had not received any services due to non-availability of parts. I had multiple written communications available with me which in their systems and mail too. i can see 35 times communication done by me in between 22 December till 30 April 2023 but only repetitive response that AMC is non-refundable.

Please arrange installation still not completed complaint CM[protected], is open and will be addressed in 24 hours...

Eureka forbes ltd - your customer service is really poor. I opted for return and refund of water softener.
It is hard earned money of 60k. Amount has refunded without gst. Why we need to pay gst without product. Anyway you will sell the product to other customer. Please resolve i want my gst amount to refunded
Please help

HI Team
I hope this message finds you well. I am writing to formally lodge a complaint against Eureka Forbes regarding the lack of service provision despite having made a payment of 4200 rupees.

On [30 June 2024], I purchased a [water purifier] from Eureka Forbes, and as part of the agreement, I paid the aforementioned amount. However, since then, I have not received the promised service as per the terms of our agreement. Despite multiple attempts to contact customer service and seek resolution, the issue remains unresolved.

This situation is highly unsatisfactory and unacceptable. I have been a loyal customer of Eureka Forbes, and this experience has severely tarnished my trust in your company's commitment to customer satisfaction.
in case you can call me on [protected]

Dear Eureka Forbes,
I am reaching out to discuss the ongoing problems with my water purifier.
The water purifier pump is not working and the Eureka Forbes Agent Chandan has informed us that the pump will not be covered under the warranty.
He is asking us Rs. 3, 000 for the pump replacement.
I have gone through your website document and it is mentioned that the electric pump is covered under Gold AMC.
Please find the link below for your reference.
https://www.eurekaforbes.com/customer-service-and-amc
Kindly check and help us with the issue.
.
Customer ID - [protected]
Service ID - CM[protected]
Mobile number - [protected]
Service Center - KR Puram
Address: C-0621, Brigade Golden Triangle, Huskur Village, Sannatammanahalli, BENGALURU 560049,
KARNATAKA
Best regards,
Nancy Goel
[protected]

Purchased on 03/06/2024 still not completed installation please take action immediately

AMC Details
Product - Aquaguard Regal RO+UV+MTDS Water Purifier
-AMC Purchase Date 08.06.2024

Since the purchase date, I have made several requests for AMC service between 08.06.2024 to 26.06.2024, but there has been no response from Eureka Forbes.customer care. They promised maintenance visits, filter replacements, and other services have not been provided. I have contacted Eureka Forbes customer care multiple...

I am writing to express my concerns regarding the water filter I purchased from your company, which cost me ₹25, 000. Despite using an external filter to protect the main filter, within a year, a technician informed me that all filters are depleted and need replacement at my expense.

I understand that under an AMC, the filters would be replaced at the company's cost. However, during the warranty period, I am expected to cover these costs, which feels unfair. The filters should last longer, and this issue suggests a problem with the product's durability.

Moreover, the grievance team has been unresponsive, often sending default template messages and assigning technicians who close the requests without proper resolution, as if instructed by the customer.

I request that you either:

Replace the filters at the company’s cost, or
Refund the money for this product, as it has not met the expected quality standards.
If this issue is not resolved satisfactorily, I will have no choice but to escalate this matter to the Consumer Court.

Complaint number: WO[protected]