Eureka Forbes Complaints & Reviews

Bought AMC for aquaguard on 1st July 2023, filters stopped working on 16th and raised 2nd service request on same day. complaint number is CM[protected]
.But still not resolved after 6 days despite daily follow ups. keep getting same template responses from customer care/escalation desk. No action at all....

I am frusted with eureka service as recently i have paid 5800 and amc renewed i called multiple times to replace the filters but nobody come to replace the same and i CALL TO their vendor but he tells why you done amc trough online directly from eureka why you dont come to us now he telling which very pathetic response from them, now it has been 5-6 days we are with out water we used normal water which is no mean to purchase this ### which...

I am using the Eureka Forbes Amaze purifier, The warranty of the product just got expired about 2 months ago. The product is not working, It is not purifying the water. I purchased AMC from for repairing the machine. In AMC it is mentioned that they will provide service within 48 hours. I purchased AMC on 2 August and from that, I continuously called them asking them to provide the service and repair the machine every time they are saying...

I brought water purifier 1 year back, from day 1 onwards i facing multiple issues with the product. Right now except the body remaining all inner parts are replaced due to that issues it created. For every 2 months it will have issues.

Right now i raised complain on 2nd of july. One of executive came and replace remaining parts and says wiring need to change and left Its been a month no response from any team(customer care...

Its been 1 year i taken Aquagard water purifier . From day 1 its giving lot of issue I raised multiple complaint almost every 2 months. As of now i can observe Except exterior box remaining all parts has been replaced replace. As water is necessity on daily life its create huge problem. Now i raised my complaint 1 month back and i followed with Customer care daily but no resolution...

Dear Sir/ Maam,

I have filed my request on the helpline of Eureka Forbes on 25th July 2024. I have paid the full AMC amiunt for the whole year.
Compliant number: CM[protected]

I must have made over 10 calls to the helpline number. Everytime I get the same reply that the issue has been escalated and you will receive a call from the Service Engineer today.

That today has not arrived...

Customer ID - [protected]
MY Device - AQUAGUARD REVIVA RO+UV
AMC Details - AMC From 22 Jan 2022 To 21 Jan 2024

Service date 19 Jan 2023, 6:30 PM (No service done)
Service date 20 Jul 2023, 6:30 PM (No service done)

But they have marked the service as completed...

Dear Sir,

We have purchased Industrial Purifier of Model GWPDHACUV00000 Machine in 2019 Invoice copy of same is attached. We have taken AMC for same for 36months period from 2021 to 2024 invoice copy of same is attached. We are facing problem in water purifier from last 10 to 15 days, we have raised complaint for same with your Pune Branch Mr. Aparna Rakhade mobile number [protected] she is telling Coil and Value is not available...

I purchased Robovac n mop from an authorised store for Rs. 19, 700 in Feb 2022. This product has 1 year warranty. Even though its a fancy item, I had much of a good use in my home coz it cleans the floor automatically, thus reducing our intervention as my wife and myself are busy. It had a feature that if the battery is low, it should return to the charging station. In April 2023, i.e. in 1 year and 2 months (just 2 months after warranty)...

Existing service contract valid till 2025 was paid for yet no service technician attended to priority 1 complaint (water filter not working at all) raised on June 13 and visible in the Eureka Forbes portal. Escalation was raised (email is available) yet still no technician came in. I was left with no other alternative but to enrol a fresh service partner on a 1 year contract. Eureka Forbes should therefore either reimburse this payment or...

Dear Sir,

On 22nd July-2023 from Eureka forbes a person came for maintenance check and for water filter change .so for AMC renewal he suggested for 2 years, and i carried payment through Axis mobile app using UPI to Eureka forbes AMC for which amount of Rs 9100/- was debited from my account, but from eureka forbes site it showed as a failed transaction, so again after few minute again i done payment through Gpay and it was...

I had registered my complaint on 26/07/23 requesting service. They took 2 days to give a first visit and even then the problem was unresolved due to parts unavailability. After continuously calling the customer executives for hours the technician visited again and replaced the problematic part but there were some other issues of sensor and water overflow. He promised to resolve the issue within 48 hrs and the rest is history. I have tried...

I am Using Eureka Forbes - AQUASURE SMART WATER PURIFIER Customer ID - [protected]
I have Purchased AMC for the Eureka Forbes Aquasure purifier that I now use. I have been Facing Terrible issues that i would mention it below,
1) The purifier stopped working due to a PCB fault, and I have complained about it several times since 28 July 2023 . It has been seven days, and I still haven't received a satisfactory response from the...

I am Using Eureka Forbes - AQUASURE SMART WATER PURIFIER
Customer ID - [protected]
I have Purchased AMC for the Eureka Forbes Aquasure purifier that I now use.

I have been Facing Terrible issues that i would mention it below,

1) The purifier stopped working due to a PCB fault, and I have complained about it several times since 28 July 2023 . It has been seven days, and I still haven't received...

I purchased AMC for water purifier for 2 years and the company promised 48 hour repair resolution. Already 9 days completed but no response. When contacted support, they are telling that the issue will be resolved in 24 hours from day 1 of my complaint but there is no resolution yet....

I purchased 2 year AMC for water purifier worth Rs.10000 approximately from 29 August 2022 to 28 August 2024.
The company claimed that they will provide 48 hour priority service for repairs when AMC is purchased. Even today, their website says so. I booked for a repair on 19th July and there is no response from any of the technicians. When contacted the support team they are telling that they escalated the issue and it will be addressed...

Water not coming the purifier...

Raised a complaint (CM[protected] on 22-Jul for engineer visit to resolve leakage issue on Water purifier but still no one visited(though i got sms that engineer will visit in next 24 hours).
Contacted customer care desk many times but no support provided yet.
Even requested a call back from escalation contact but that also didn't work.

Seeking help for resolution....

For my water purifier under AMC, I have booked a service request (CM[protected] on 10.07 2023, but they have closed it without attending and requested feedback.I informed them that it was not attended, and on 20.07.2023, another request was raised (i.e. CM[protected], which was not addressed until 23.07.2023. Whenever I call customer care, they simply tell me it will be dealt with as a priority. I'm just fed up with such responses....

This is the complaint number. [protected], Pradeep chordia
Awaiting service for past 30 days and seems that eurovigil support has been withdrawn. Would be glad if they atleast inform. Feeling dejected and fooled....