Eureka Forbes Complaints & Reviews

We are actively leveraging all available social media platforms to voice our deep disappointment with the abysmal post-sales support provided by Eureka Forbes. Our candid feedback aims to caution fellow citizens before they decide to purchase any Eureka Forbes product.

Be careful while dealing with the following folks in the company. They are interested only in the sales but provides ZERO support for any other issues.
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I am writing to express my dissatisfaction with the service I have received since purchasing an Annual Maintenance Contract (AMC) from Eureka Forbes on 10 January 2025. Despite booking a service on the same day, I have not received any response or service as of 20 January 2025.

I have been diligently following up with your customer service team on a daily basis, but my issue remains unresolved. I have been repeatedly assured that my issue would be resolved within 24 hours, but these promises have not been fulfilled. Additionally, I visited the Manikonda branch listed on your website, only to find that it has not been operational for the past one and a half years. Despite this, the assigned technician has not been changed, and the status of my service request has remained unchanged since 11 January 2025.

It has now been 10 days, and I am still without the service I paid for. As a result, I have been forced to purchase water from outside sources, which is both inconvenient and unacceptable given that I have already paid for AMC service.

I kindly request immediate action to resolve this issue. I expect a prompt response and resolution to my service request.

Thank you for your attention to this matter.

Sincerely, Iqbal baba

I had recently made a purchase from the eureka forbes website for a filter cartage, I contacted the eureka support before making the purchase and confirmed if the product is compatible to my device post which I had made my purchase but after the technician visited he said the product is not compatible with my device aquaguard jazz RO UV MTDS AC, customer id [protected]. I have requested them to replace the product with the compatible component....

I have raised a complaint on 26 th Dec 2024 regarding my Aquaguard water purifier is not working. Till now the complaint is not resolved. I have sent many call/mails / request to customer care and mail [protected]@eurekaforbes.com..they replied that technician will come with in 24 hrs.. It's almost 15 days .I have not received any calls from any one..is this the way you are giving service to your customers?.

Complaint...

I purchased a water softener aws 600 from Eureka Forbes in Washim, Maharashtra on 7/12/2024. The sales order is [protected] and customer code is [protected].However, the product was not installed properly by their team, rendering it unusable. Despite multiple follow-ups requesting either proper installation or a refund, no action has been taken for a month.I have all the mails and proper call recordings with thier customer care team.

This delay and lack of response have caused significant inconvenience and frustration. I demand an immediate resolution, by providing a full refund. If no action is taken, I will escalate the matter further through legal and consumer protection channels.”

Tired of doing service in every 10-15 days it start doing problem though he changed 1 month before filter kit again,
So third class Machine you had given to ask money every 15 days ??
In warranty period I am struggling broken my trust...

We purchased 200 water purifiers from EUREKA ENTERPRISES in Sector 49, Gurgaon, and PVC cards were lost in us, and till now nothing has been done after investigation. COMPLAINT NUMBER CM[protected] and this is on 9th December 2024. OWNERS RAJ PANDAY says that Shiv Mittal will himself do the service, Shiv Mittal says that we do not have any PCV CARD, our AQAGURADS want to be replaced, we are very worried.

REGARDS
VINAY...

AQUAGUARD DELIGHT NXT
AQUASAVER RO+ UV+ UF
GWPDDLTSR23000

Sales order no :[protected] Sales order Date : 23.11.2024

This is not delivered yet...

The Robotic Vaccum purchased 3 days back the mopping does not seem to function and the water quantity levels dont seem to work. Also few other features dont seem to work as prescribed like Restricted Area in the Map.

After raising complaints no one seems to respond and cancel the complaints from backend.

Service Center guys says Demo person should resolve this if he has not given detailed demo u need to reach...

I am totally frustrated and mentally upset.

I am horrified at the service quality. They are extremely lax at their attitude and frankly don't care a damn for customers.

Reputed company and had trust on Eureka Forbes, but disappointed

I am a customer for past 17 years and wanted to go for new model, but struggling

# of days customer waiting for Eureka Forbes action :
[protected][protected][protected]br...

I have purchased order number #GKF1K8BJ85690365: Aquaguard Delight NXT RO+UV+UF+MC Aquasaver water purifier on[protected] but I haven't received the water purifier yet.
I have made several complaints but there is no resolution.
I have applied for refund but till date I have not received any update on the status of my refund process. I keep getting answer from the online customer support that they have transferred my case...

Hello,

I had called customer care for an enquiry for filter change, and they succeed to hand me over and gold plan AMC mentioned same day I will get service with reference number CM[protected]and after 2 days I took many follow ups and there is no sign of getting service and customer care representative telling there is no option to cancel AMC and get refund back.

Eureka Forbes is getting worst day by day...

I renewed the AMC on 24th Nov 24, but no one has visited to install the filters. I raised several complaints, and every time they assure to escalate it for redressal but nothing happens. No one has attended it as yet

They are even refusing to refund the AMC now.

Service request number- CM[protected]
Service request number - CM[protected]...

CM

CM[protected]

Dear Eureka Forbes Team,

I am writing this email out of frustration and deep concern regarding the state of our RO system, which is under your CMC contract valid until June 2025. Despite repeated follow-ups, it took considerable effort to get a technician to visit our home today.

As a loyal customer, we have always trusted Eureka Forbes, handing over our...

Aquaguard I-Nova UV Kit, order id KHD1K8B[protected], 09Nov2024, complaint: CM[protected]

There is no action taken for refund complaint....

I raised a complaint with Aquaguard on 18th November. Our machine is not working. The technician assigned told us that the area that we live in is not under his team and told us that he will re-assign it to a different team which is related to our area. It has been 5 days since then and no one has been assigned. I have called the customer care, emailed them, whatsapped them more than 15 times now and every time they say that my issue will...

I have entered in to AMC for above product 13 June 2022 for three years and paid advance charges.
My customer ID [protected]
COMPONENT ID 34606876
SR. NO [protected]
As per agreement company has to replace Filter Cartridge every year in June.
They had not given cartridge in 2023 and after lots of complaints they supplied me after three months
same issue for 2024 till now they have not replaced...

We bought eureka RO last year and got AMC this year March. despite of calling multiple times no one came for service. We need refund of Rs 5699....

I have ordered the vacuum cleaner FORBES CORDLESS ZEROBEND Z21WM

Order ID: NGL1K8AH39626900
Product Name: FORBES CORDLESS ZEROBEND Z21WM
Product Number: GVCDFCZB21WM00

BUT I HAVE RECEIVED THE BELOW PRODUCT
Product Name: FORBES CORDLESS ZEROBEND Z21
Product Number: GVCDFCZB210000

Mobile No : [protected]
Mail ID: paddy.[protected]@gmail.com...

Purchased purifier on 31st Oct but installation pending, This guys are worthless and unresponsive for installation, They just ask you to wait and show the urgency but don’t solve the problem. I am loosing the patience by following up with them, I raised the issue at grievance but they are also not able solve the problem. They have zero control and poor management to give basic service, they have created two service requests saying urgent...