Eureka Forbes Complaints & Reviews

On 25th Sept I got my water purifier serviced from Eureka Forbes. The payment done for service and part replacement was Rs 1005/- but the invoice was given only for the service charge of Rs 530. I have been following up with Eureka Forbes for last 1 week and have only got the same scripted reply 6 times.

"We would like to inform you that your complaint has been escalated to our concern team.
Your complaint CM[protected]...

I had ordered and paid online for
Dust Filter - WD X2, XPERT & Wet & Dry - 2nos through the eureka Forbes online shopping portal
But I received Aquaguard water softener regeneration media
I immediately sent an email to [protected]@eurekaforbes.com
with all the relevant details and photos
But till date no action has been taken despite my many reminders...

Vaccum cleaner WD X2 spears quality very worst. The company only focus for selling machines not spares. Service charges and cable card cost is too much higher....

https://www.consumercomplaints.in/eureka-forbes-b100132

Even after complaining here on[protected] since yet no action not even a phone call has been received....

I have bought water purifier from Eureka forbes
Dr. Aquaguard Classic+

Service request
CM[protected]

Date of booking service request :[protected].
Schedule date of service request :[protected]

Despite of buying an AMC no prompt service is given by company.

I have escalated the request many times but still no response.

I believe its total...

During end of Aug'23 your Sales Officer Sri Avijit Saha approached us to replace our existing Dr. Aqua guard RO+UV, citing example that our machine is an old model going to be obsolate soon. At present Company is offering latest model with good cash backon our existing machine. When told that we hv 2yrs AMC running for it he offered to return the AMC amount also.
Based on his statement we agreed to replace our existing machine.br...

Mujhe eureka forbes se call aayi shobhit naam ke bande ki euroclean i clean machine ke liye jisme do log the eik atul bhi the jinhone mujhse 11690 liye or raseed mujhe 6690 ki dii jisme inlogon ne apna commission liya haii
Mujhe paise waps chahiye kyuki wo machine chalte chalte band hoo gayi hai. Ye Shobhit Yadav ka nmbr hai [protected]. Ab call krrhe hain to bol rge hain mujhe kuch ni pata...

After booking their AMC for one year from 9th September 2023 till today I'm requesting them but no one coming for service. Sending email getting reply that in next 24 hours problem will be resolved but God know which 24 hours they are talking about, 2400 hours overs but no response.
To be very honest, I never face this kind of poor service ever in my life. Very Very disappointed and unsatisfied with Eureka Forbes.
Can any one...

I have been following up on my service request for water purifier since the last 8 days. Unfortunately, no resolution has been provided yet. Everytime I escalate it or call the customer care, they say the technician will visit you on priority but 8 days have gone by and haven't even received any confirmation.

Same thing happened when I emailed the CEO desk two days ago and they made fake promises of prioritizing the issue.br...

Hello horrible and pathetic team,

i have a repair request tracing from more thn a week.

nobody has responded me so far your backend team is full of Buffon who picks up the call and make all nuisance possible under the sky.

Now, please take my complaint number seriously as i have paid the money to you guys.

please repair the filter or install the new machine as soon as possible.br...

From:

Susanta Adhikary (Consumer)

Reet Enclave, Flat 4A,

41-A Peary Mohon Roy Road,

P.S. – Chetla, Kolkata – 700027

To:

My Reliable Team of “Eureka Forbes” (Service Provider – Paid)

B1/B2, 701, 7th Floor, Marathon Innova Marathon NextGen,

Off Ganpatrao Kadam Marg Lower Parel, Mumbai - 400 013, India.
br...

Since my Product was Unde AMC suddenly stopped working and technician said some parts needs to be replaced and i meed to pay foe spare part even though my AMC includes spare parts also.

Since i don't want to continue with fake AMC i want refund of 3000 INR, I called customer care many time its useless....

Within warranty service complaint registered on 28.08.2023 vide no CM[protected] not being responded despite a lapse of 6 days after repeated escalations. More than 20 calls to customer care number with only assurances, er are sorry, we have escalated the same to next level with high priority . No action on ground . very torturing experiance as the water purifiier still under warranty/AMc till 05.12.2023 is not working for last 8 days...

We have (customer code [protected]) purchased a water Purifier of Eureka Forbes and purchased the AMC of the same in October 2022 vide invoice no. I[protected] dated 10.10.2022 however despite our several requests no one came to service the purifier at the end when one executive visited in the 11th month of AMC, he denied to change water filters claiming they have already changed it. When I asked them to show us the proof of changing Filters/or...

We have (customer code [protected]) purchased a water Purifier of Eureka Forbes and purchased the AMC of the same in October 2022 vide invoice no. I[protected] dated 10.10.2022 however despite our several requests no one came to service the purifier at the end when one executive visited in the 11th month of AMC, he denied to change water filters claiming they have already changed it. When I asked them to show us the proof of changing Filters/or...

I have submitted a complaint for servicing of Aquaguard ASTOR UV+UF which is installed in my residence on[protected] vide service request number - CM[protected]. But no action taken and even no even a call received from the concern organization / company.

Even though I have bought the AMC "Maintenance and Repair
Services SAUVUF200C24 AG ASTOR UV+UF-24 MTHS COMP AMC" for the specified product on[protected] worth...

We purchased a product from Eureka Forbes on 26/01/23. Model no [protected]. The model stopped working last day that is 27/08/2023 and even after registering a complaint it's been 24 hours but we have not got any technician visit from their side or response as to buy what timeline we can expect our issue to be resolved....

I have opened a service request CM[protected] on 09/05/2023 for regular AMC visit for my Aquaguard water purifier. This purifier is in AMC till 2025. No technician has visited so far after multiple calls & emails. I engaged their Ombudsman as well but in vain. Eureka forbes has cancelled my service request on 22/07/2023 without addressing.
They have opened a new service request CM[protected] for regular service from their...

Brought aquagaurd Sure Delight from Amazon and the product is delivered on august 19th and raised a Installation request to Install the product on 19th august. No one has even called me after calling multiple times and raised complaint. A guy named murali service manager and supervisor provided fake Information on date of Installation. The service is pathetic and mocked me multple times on the service.

Name : Rittha (Supervisor)br...

I have taken the AMC for Aquaguard Enhance Ro+uv+uf+mtds model. In first year service filter was changed free of cost. In second year service denied the filter change in free. As per AMC filter are free once in year. Even after complaint there is no resoluation....