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Updated: Dec 6, 2025
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Eureka Forbes reviews & complaints page 7

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A
Ashesh11
Nov 9, 2024
Aug 13, 2024
This thread was updated on Aug 13, 2024
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Address: Shipra Sun City Indirapuram Ghaziabad

With REF:
Eureka Forbes Limited
Sales Order No.[protected]
Sales Order Date: 09.08.2024
PO Number: and Date: SO[protected], 09.08.2024

Aquagaurd RO not working and no one listening at Eureka Forbes even after several reminders pathetic service
Eureka Forbes customer support has been notified about the posted complaint.
Aug 13, 2024
Updated by Ashesh11 With REF:
Eureka Forbes Limited
Sales Order No.[protected]
Sales Order Date: 09.08.2024
PO Number: and Date: SO[protected], 09.08.2024

I have purchased Eureka Forbes Aquagaurd RO AMC on 09. Aug.2024 but after replacement of filters by Eureka Forbes technician water giving bad taste like salty water and TDS also measured by technician is approx. 300, I have called Eureka Forbes several times from last four days after replacement of RO Kit, but no service provided till date, pathetic services by Eureka Forbes and its service partners. Ashesh S/O M.L.Koul

Every time I call or mail, they say we will help but daily same issue again and again from last four days

Eureka Forbes has Mentally Harassed us by not providing the solution
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    M
    MANADA UDAGATTI
    Oct 28, 2024
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    Address: Manada Udagatti 1401, Mangalmurti Homes , Above Mahakali Super Market , Near Model College , Khambalpada , Dombivli East , Pincode 421201.

    We have renewed our AMC for AMC ORDER NO SO[protected] on 10th Oct 2024.
    As per the Eureka Forbes app the visit was due on 11th Oct 24 - Technician Name Rahul Bhardwaj but till date the person is not attended the service.
    Today again I have rescheduled the service date to 29th Oct and again the job was alloted to Rahul Bhardwaj. After contacting Rahul Bhardwaj understand he is out of station.
    You are requested to kindly allot new Technician to complete the pending service job.
    Eureka Forbes customer support has been notified about the posted complaint.
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      S
      Shriram Ramdasi
      from Mumbai, Maharashtra
      Oct 26, 2024
      Oct 26, 2024
      This thread was updated on Oct 26, 2024
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      Pathetic after sales service by Eureka Forbes

      I recently renewed AMC of Aquagard Dr. Magna RO + UV water purifier. The technician changed the filters. But the filter started leaking following day. I registered complaint on 191/10/2024. The Eureka forbed technician was supposed to attend the complaint before 24/10/2024. Inspite of repeated calls to the customer care and escalation the technician has not visited till today I. E. 26/10/2024. Eureka Forbes is harassing me only keep on saying...
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      S
      Sawant Rakesh
      from Kalyan, Maharashtra
      Oct 24, 2024
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      Address: Titwala

      I have purchased AMC online by paying Rs. 4177/- on 6 Oct, 24 for product Aquaguard Enhance RO+UV+MTDS but still Today 24 Oct, 24 no one visited despite of several calls to customer care.
      They daily register complaint and gave assurance for resolving issue on high priority but still no one visited.
      Even I spoken with service center they stating that Filter KIT stock not available. On 21 oct, 24 I was informed that kit is available and engineer would visit on 22 Oct, 24.However no one has come and they not responding the calls.
      I think Eureka Forbes teams not serious about the service. If stock not available then why sell the product ?
      And AMC should be applicable after the installation.
      Eureka Forbes customer support has been notified about the posted complaint.
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        P
        Purvank s
        Oct 17, 2024
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        Address: Ashwini layout Seegehalli KR Puram Bangalore -49
        Website: www.eurekaforbes.com

        We ordered a water purifier in Eureka Forbes Website online on 26th Sep'24 and delivery date mentioned on the website was 27th Sep'24 and money debited however no update on the delivery of product and false / no response for my emails sent to [protected]@eurekaforbes.com / [protected]@eurekaforbes.com/
        [protected]@eurekaforbes.com. Initially they confirmed product dispatch which is false info / misleading customer with wrong details and later there is no response from them, They are cheating customers and customer care do not assist customer as is online purchase and we are left without any resolution. Please help
        Eureka Forbes customer support has been notified about the posted complaint.
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          V
          vkk74in
          Oct 14, 2024
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          robo lvac software issue.

          Dear Eureka Forbes Team,

          I am writing this email to express my extreme dissatisfaction and frustration regarding the handling of my complaint (CM[protected]. It has been over ten days since the complaint was raised, and despite the initial response indicating that the issue would be resolved within 24 hours, I have received no follow-up or resolution.

          What is more disturbing is that your team, without...
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          A
          Anil_S_Kumar
          Oct 9, 2024
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          Address: 55, Pravartha, The Little Valley, Rachanamadu, Bangalore - 82

          I have booked service for my Aquaguard Water purifier on September 12, 2024 (request No. CM[protected] and the appointment was scheduled for September 13, 2024. I have purchased AMC recently and they are supposed to change the filter during the service. I have called customer care people many times and they have always given fake promises and there is no resolution. I have written a couple of mails to the customer care and they were so irresponsible, they did not even replied to those mails. The technician who was assigned is Mr. Suresh G. V., and each time, when I tried to reach out to him, he promises that he will be visiting on the same day, but no resolution until this date (October 4, 2024). I want my AMC amount back immediately. Also, I am planning to throw this Eureka Forbes product and look for any better products with good customer service.
          Eureka Forbes customer support has been notified about the posted complaint.
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            Y
            yogeshshivanna
            Oct 8, 2024
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            aquaguard classic + filter not received

            I have booked gold amc for Aquaguard classic and paid 2209/- Rs online on Thursday 3rd october.The Guy i talked while booking promised to deliver it in by 24 hours, but 5 days has passed no one has come for installation yet.Invoice no is[protected], customer code is 60035970.please resolve this issue ASAP. Thank you. Sending service screenshot for your perusal....
            +1 photos
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            A
            arvind0890
            from Delhi, Delhi
            Oct 7, 2024
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            RO System Still not working After Multiple Service Visits

            Despite several visits from your technician, the blinking red light issue is still not fixed, and I have lost all patience.

            First, I reported the red light problem, and your technician charged me ₹4, 500 for an AMC and changed the filter. That did nothing to solve the issue. Then, he said the problem was with the adapter, took two weeks to replace it, and the red light is still blinking. Now he claims it’s a sensor issue,...
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            S
            [email protected]
            Oct 6, 2024
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            Address: Hingna, Nagpur

            Hi,

            I am from Hingna, Nagpur. My address is 78, Shri Laxmi Park, Behind Kedar Sut Girni, Hingna Road, 441110.

            I want 2 bags of regeneration salt for my eureka water softener. But when I put OTP, the page goes blank. (error 500). I have been trying since yesterday.

            My mobile no is [protected]
            My email is : [protected]@gmail.com
            Eureka Forbes customer support has been notified about the posted complaint.
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              P
              Priyadharshini K
              Oct 5, 2024
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              Problems with my water purifier repair request

              This is in reference to my service request (Ticket Number: CM[protected] raised on Oct-02-2024. It has been four days since I raised the issue about my malfunctioning water purifier, and yet, no technician has visited. Despite repeated follow-ups, I have not received any response, nor is my issue being addressed with the urgency it deserves.
              This has been an ongoing problem and is completely unacceptable for a company that promises...
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              M
              mishraguru
              from Hyderabad, Telangana
              Oct 4, 2024
              Oct 17, 2024
              This thread was updated on Oct 17, 2024
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              Purifier purchased but not get its datils in delivery.

              I have purchased one water purifier from given company website on 2nd October 2024. I paid online to the company site. All the login in company mobile no, [protected]. Transaction receipt for suspenseful transaction generated. Company doesn't give delivery detains or correspond regarding this. I shared my transition details with company by mail and what up. but nothing done by company yet....
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              G
              Gupta PK
              Sep 29, 2024
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              Dear Recipient,

              Reference is invited to the subject.

              My complaint CM[protected] dated 25 Sep 24 regarding our only 4 month old Water purifier Aquaguard Classic Select+ This is the third time within 4 months the purifier stopped working.

              And now I am writing this through this platform with much disappointment with Eureka Forbes that the complaint not been attended since 25th Sep. The escalations were made on all four sources, Portal App, Call Centre, WhatsApp link and through email in last two days. Even no one bother to contact us.

              How you expect us to buy filtered water every day.

              Kindly take up the matter.

              Regards
              PK Gupta
              Mobile [protected]
              Eureka Forbes customer support has been notified about the posted complaint.
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                A
                a v shanthakumar
                Sep 28, 2024
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                Address: purswakkam chennai 600084
                Website: eureka forbes

                Aqua guard not working, made complaints several times on phone, mail, app but no response
                Eureka Forbes customer support has been notified about the posted complaint.
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                  C
                  Chitra.Chauhan
                  from ERNAKULAM, Kerala
                  Sep 16, 2024
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                  amc service booked - required address change for my device - aquaguard reviva nxt ro

                  Address: Vytilla, Kochi, Kerala

                  Hi team, the Eureka Forbes app interface, website interface/ options for user account and customer service number/ chatbot etc. are all useless when it comes to AMC service delivery or any kind of communication requirement from Eureka forbes' end.

                  Currently, I purchased AMC Gold service from them but since I am unable to correct my current address of my Aquaguard device with EF app/ website as well as in AMC details. I need...
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                  S
                  Satish Kumbar
                  from Pune, Maharashtra
                  Aug 30, 2024
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                  I am using the Eureka Forbes Aquaguard Enhance NXT UV+UF product since last 4 years and i have AMC and which is expiring on 6th September 2024. I have requested for 2nd free service multiple times through App, but no one acknowledged, nor any engineer visited to my place.

                  Service request no is - WO[protected]
                  Eureka Forbes customer support has been notified about the posted complaint.
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                    N
                    naveenVallabaha
                    from Bengaluru, Karnataka
                    Aug 26, 2024
                    Mar 3, 2025
                    This thread was updated on Mar 3, 2025
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                    Address: Fourbest solutions, multibrand service expert, 369,1st main,1st cross,avalahalli,virgonagar,bengaluru 560049

                    Lost money in the name of AMC for water filter.5100rs
                    some third party company came to home in name of eureka frobes did improper service and took money and escaped.

                    his phone is switched off and whole company not receiving calls.
                    they have blocked our numbers.

                    Fraud company name is FOURBEST solutions Multi brand service expert,
                    Eureka Forbes customer support has been notified about the posted complaint.
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                      N
                      Nidhi [email protected]
                      Aug 23, 2024
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                      Our AQUAGUARD stopped working and upon calling the service agent, we were told the filter and candle need to be changed. We paid for AMC 6 months ago, and as promised, the AMC should have done the job, but the agent said it's not included. What exactly did we pay for? Was the AMC just for a plastic box?? Is this a scam the company is running in the name of soncalled "AMC". We need immediate rectification for what we paid for.. stop stealing people's money, and peace of mind
                      Eureka Forbes customer support has been notified about the posted complaint.
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                        S
                        shahidkhan1963
                        from Kolkata, West Bengal
                        Aug 22, 2024
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                        My water purifier stopped working on 17th August 2024. I lodged a complaint in Eureka forbes app but till date it has not been resolved. The product is Aquaguard Select Classic Plus. After chasing customer service for several days in a row, one technician came and said filter and coil both need to be replaced and he'll replace it when company gives him the replacement coil.
                        But again, there's no urgency from him or the company, every day he says the same thing and we have been without clean water for 5 days now. I have tried escalating the issue several times, however I keep getting the same generic response that we are looking into this etc.

                        Pathetic service by this brand!! I will never ever buy anything from this brand again and would recommend people to stay from this company.

                        Complaint number - CM[protected]
                        Customer ID - [protected]
                        Dr. Shahid Husain Khan
                        Phone - [protected]
                        Eureka Forbes customer support has been notified about the posted complaint.
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                          P
                          parli
                          from Delhi, Delhi
                          Aug 21, 2024
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                          The machine is out of order. have been complaining daily minimum 3/4 times,
                          no response.
                          It appears the technicians are recruited by Eureka Forbes, after the customer complains or the technicians are required to walk few hundred kilometers to reach the site . Otherwise it should not take 20 days and 25 calls to attend the problem . Still not resolved. Now, it is taking 6 days with just 10 calls.
                          What word than Pathetic and Horrible servicing will suit here?
                          Eureka Forbes customer support has been notified about the posted complaint.
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