Eureka Forbes Complaints & Reviews

I bought new AQUAGUARD AURA 2XLIFE RO+UV from Eureka Forbes on Mar 3rd, 2025 and the installed, after the day of installation the purifier is not working and the water is not clear. I have raised complaint on the Eureka Forbes app and the complains are not attended at all.
One of the technician visited in between and mentioned that there is a device in the purifier that got delivered as defective and needs replacement.
After...

I am writing to formally lodge a complaint against Eureka Forbes Ltd. regarding the non-refund of a defective water purifier unit purchased from their online platform.
Details of the Complaint:
Product Purchased: Water Purifier
Purchase Date: 7th April 2025
Order Mode: Online
Complaint Reference Number: CM[protected]
Customer ID - [protected]
Refund Request Date: 14th April 2025
Upon...

Product complaint date: 22 april 2025
Complaint registered : 22 april 2025 cm[protected]
Customer care contact : more than 10 times
Complaint mail: more than 5 times

Response: no response or any calls from company
No technician alloted
No response
Issue not resolved

17/05/2025 : complaint closed without repairing
18/05/2025 : new complaint open[protected]...

After using Aquaguard Ro water purifier for more than an year I called up their customer support as nobody came for a service. I was sold AMC plan and a service request was generated for the RO service on 13th May 2025 and was given a timeslot on 14th May 2025.
Since then I have been just calling them and sending emails but all I get to hear is we are looking into this matter and it will be resolved in 24 hours.

Today...

I have the product AQUASURE MAXIMA + RO+UF+ME. I bought AMC for this product on 27th April 2025 through Eureka Forbes App(Rs.3499 through phone pe) and raised a service request for filter change on the same day. On 1st may your technician V HEMADASU (Cell: [protected]) attended and he told me that "the motor was damaged and the product was unable to be repaired and also he told me that he raise a request to cancel AMC and it would be...

I had made the above service complaint on 27/04/2025 to attend and got a slot on 30/04/2025 at 2-3 pm with a registered service request No CM[protected]. As such i started following up from the date of the slot provided and invariably, the staff at Customer care portal choose to repeat the same dialogue " SORRY FOR THE INCONVIENCE, we have escalated this issue to our service agency and they will depute the technician very soon"....

I am reaching out to you regarding my Water Purifier replair.

Model Name - Eden Water Purifier
My Customer ID - [protected].
Sr.No- [protected]

I had raised my complain on 21st April, Later again raised again.
My Complaint # CM[protected]
But no response.

I had similar experience last month. And i struggled to get a technician to repair. After 2 wks .. one...

Hi

I have aquaguard crystal nxt uv hot and cold water purifier model purchased on august 2022
It stopped working and service guy say pcb board need to be replaced after back and forth they said can’t repair as spare is not available.
And i have had paid for 2years amc after they told me if I pay they will fix.
Customer id [protected]

I am writing to express my disappointment regarding the unresolved issue with the delivery of the Aquaguard tap I purchased from Eureka Forbes. Despite multiple attempts to contact your customer care executives, my calls have either gone unanswered or have not resulted in any resolution. This has caused significant inconvenience, and it reflects poorly on the reliability of your customer support.
I kindly request you to look into the...

Dear Eureka Forbes Team,

I am writing this letter to express my extreme disappointment and frustration regarding the highly unprofessional and negligent service experience I am facing under my AMC (Annual Maintenance Contract) for the water cooler.

Despite being a loyal customer and holding an active AMC, your authorized agent Akash Enterprises has consistently failed to provide the promised service. Repeatedly, they have ignored my phone calls and messages. Additionally, I have escalated this issue multiple times by sending over 10 emails to your customer care team, but unfortunately, the response has been equally negligent. No service engineer has been sent, and no concrete action has been taken to resolve my problem.

This kind of indifference from a reputed company like Eureka Forbes is shocking and unacceptable. It clearly reflects a serious failure in honoring service commitments and in maintaining basic customer relationship standards.

I demand the following actions immediately:

Arrange an urgent visit by a qualified service engineer within 24 hours.

Issue a formal explanation for the lack of response and negligence by Akash Enterprises and your service team.

Ensure that future AMC services are provided without any further lapses.

If I do not receive a satisfactory response within the next 48 hours, I will have no choice but to escalate this matter legally through the Consumer Forum, social media, and other public platforms.

I expect immediate action on this matter. Kindly treat this complaint as extremely urgent.

Details:

Customer Name: Narayan Nagapure

Contact Number: [protected]

Product Details: [protected]

Location: Nagpur

Looking forward to a prompt resolution.

Regards,
Narayan Nagapure
Bodhala
[protected]
Location:Nagpur

On 1st April, 2025 – a complaint was raised for non-functional RO which was under AMC purchased for approx. 5200/- INR. Literally, being harassed by the Eureka Team/Service Centre for upto a month to fix a simple RO issue despite taken advance amount of an AMC legal contract. It was highlighted probably 6 time but no follow up started yet(26/04/2025) – Eureka’s accountability to Refund the loss incurred for their inability to fulfill...

I have been booking complaints continuously for my Eureka Forbes Water filter from April 05th 2025 and it has not been attended to still.
My AMC was expiring on april 23rd and it went on asking me to renew the AMC and I did that also. in spite of repeated complaints, nobody has visited or attended to my complaint.

customer number [protected]...

My self K.Raghavendra, i have purchased a water purifier of Your brand, i have purchased AMC and requested for replacement of filters. the request has been made on 15/04/2025, till date[protected] no body visited to replacement. i have taken this for my parents who are about 70years age. i have been calling from each and every day for completion of the work. till date no one visited.
i have irritated and got frustrated bacoz...

I, Dr. Sachin Jadhav from Nashik (Maharashtra), am writing this complaint to bring to light the extremely unprofessional, negligent, and frustrating experience I’ve had with Eureka Forbes Ltd., regarding my Forbes SmartClean NUO Vacuum Robot, purchased on 29th June 2024, and still under warranty.

Timeline of Events:
🔹 28th March 2025:
I raised a service complaint (CM[protected] for a recurring issue...

KUNDAN THAKUR
Service Request no.
CM[protected]
My Water Purifier stopped working and no water is coming hence I put up a complaint through their app on 27 mar 2025.
Nobody visited my place till the date.
I am having to buy mineral water from shops.
I have called many time to their helpline
Their answer is always same that we have highlighted your complaint and the executive will soon...

We have taken an  AMC for Aquaguard Select Enrich UV in the Silver AMC Category in February 2025. We were assured that a Technician would visit and change crucial components of the machine as part of the Maintenance Contract. Not a single Technician has visited the previous address at E/301, Bramha Exuberence , Kondhwa Khurd, Pune-411048. All attempts to file Service Requests met with a response that Service BP is not online. Since...

I am writing to formally escalate an issue concerning the Annual Maintenance Contract (AMC) I have with your agency, which has not been honoured as agreed. I entered a two-year AMC with your agency for the sum of INR 12, 000, which included the replacement of filters twice within this period.

Despite the terms of the contract, the filters have not been changed even once. Your agency claimed that the filters were changed in...

AMC renewed on 3.3.2025
AMC No. SO[protected]
Complaint CM[protected]
AMC service not attended till date.
As given to understand on 4.5.25, the AMC service request CM[protected] is cancelled by the service head without my involvement to do away with the delay he had caused with false reason as remark.
Further, a new request is created on 21.3.25 again not attended but was cancelled on 31.3.2025. Ref. CM[protected]. This also is cancelled further with same un-true reasons.
Subsequently on 31.3.2025, one more complaint is registered by EU service team Ref CM[protected], again is not attended till date.
Overall delay is more than 32 days against their stated policy of 24 Hrs for completing such complaints.
I had paid the amount online for the AMC renewal and got it on 3.3.25 but the related service, change of filters, etc. is not yet done.
My repeated requests to customer care 53 nos. and around 16 emails are not yielding fruits.
Request for immediate service or pay for the losses and mental torture incurred for their delay, refund of the AMC with penal interest and proper action on the service team so that they will abstain from cheating any more customer.
Customer care executives go on promising action within 24 Hrs. but no result till date.
The customer grievance team is again giving false promises and information on the service complaints cancellation.

I am suffering from the leakage issue of the RO filter for the last four months.
Already 4 times the service personals attended the issue. But it fails again and again and the leakage continues to happen very often. The service personals are incapable of solving the issue.
Recently on wednesday I lodged a complaint for leakage but no one attended the issue till date. I contacted the local agency on No.[protected]. and requested...

Hi I am rajesh kumar. I am customer of eureka Forbes from last 1 years.i have complained on 28 march 2025.many times talk to customer supervisor name anu, praveen, abhijit but no one resolved my problem.only give wrong commitment.i and my family facing water problem from last 5-6 days.
My complained no-CM[protected]
Pls do the needful
Take action against this.
Regards
Rajesh Kumar
[protected]br...