Eureka Forbes Complaints & Reviews

I ordered this product AQUAGUARD RITZ WATER PURIFIER on February 6, 2025, from the AquaGuard website under an exchange offer for my old AquaGuard water filter. The product was scheduled for delivery on February 9, 2025.

Since we needed drinking water, we had not yet dismantled the old water filter. The delivery person assured us that he would return later in the evening to complete the delivery and collect the old unit. However,...

Hi
Even though my friend recommended not to buy Aquaguard as they will take a month for any kind of service, still i bought it and now I regret.

I am waiting for the installation of the product since I bought and no updates what so ever. No one assigned & nothing scheduled.

I called them several times, but nothing changed.

Service Request no :CM[protected]...

Dear Eureka Forbes Customer Support,

I am extremely disappointed with the service and product quality of the Forbes SmartClean with Home Mapping Pro. Despite raising multiple complaints and struggling for over 1.5 months, I finally received a replacement unit. However, the issue still persists, and the replacement product is also defective.
New Issues Observed in the Replacement Unit:

1️⃣ Parts Near...

Dear Sir/Madam,

I booked the Silver AMC (₹1, 799) for my Aquaguard Astor UV through the Eureka Forbes website, but the assigned technician is deliberately delaying visits and making excuses to pressure me into paying extra. He also insists that I should have booked through him instead of the website.

Moreover, customer service has been extremely unhelpful, providing no resolution despite multiple follow-ups.br...

Dear consumer grievance officer,
I am filing this complaint against Eureka Forbes regarding the poor product quality and lack of service response for my water purifier.
1. I purchased AQUAGUARD SELECT DESIGNO UTC RO+UV+MTDS from Eureka Forbes which is within warranty
2. The purifier has a foul smell in the water, making it unsafe for consumption.
3. I registered a service request and was assured that a technician...

I had purchased the AMC of your product (RO) filter this year
Since then I have raised the complaint of product several times.
But no response is being given from your side.
Every time a fresh date of service is given but no one visited to service the filter.
Such a pathetic service from eureka forbes...

I, Mr. Maneck D. Sahiar - residing at 11-12, Mahavir C.H.S., Ajit Nagar, Chala, Vapi- 396191, Gujarat.

We had purchased +EUREKA FORBES ROBO LVAC VOICENUO VACUUM CLEANER through SURAT Sales Office from Mr. Bharat Marghawala - vide your Invoice No.:[protected] dated 17/03/2023-for an amount of Rs.31, 990/-.

Throughout this period we have barely used this machine for not more than 25 occasions.

This...

Customer id: [protected]
inspite of getting amc gold done for three years no initial amc service has been done till date inspite of calling the tech again and again.

Filter is not available. Is the response,

request for needful correction
thanks
customer id- [protected]/ component id[protected]/ serial no[protected]...

I purchased Eureka Forbes Lvac pro robot vaccuum cleaner in oct 2024. It started having issues within 5 months o[censored]sage. The product was faulty so called customer care to repair. The technician who came to repair said he cannot do it and he needs to take it to his office to check fully. Till now i have been raising repeated complaints but they are not repairing/returning the product and nor are they giving me my money back. They only raise...

Raised a complaint on 11th May 2024 on accidental purchase of AMC. The complaint number given by Eureka Forbes is CM[protected]. However, even after multiple follow ups the issue is still open. I am getting same standard response of "Within 24 hours, our respective team will get in touch with you. Your concerns have been escalated to the senior team members for prompt action." after every follow up....

Initial Complaint (Low Water Flow):

I raised a complaint regarding low water flow from my Eureka Forbes water purifier on 21/02/2025.
I was assured that the issue would be resolved within 24 hours under the AMC service agreement.
No Action Taken:

Despite multiple assurances from your customer support team, no technician visited within the promised timeframe.
The problem worsened, and the...

I have taken a GOLD AMC for a AQUAGUARD SELECT CLASSIC+ water filter on 26th Feb 2025 by paying 2591 INR online for ONE YEAR.

I have registered a service request on 27th Feb 2025 for Filter element change/service through App. Service Request No. CM[protected]

Since no service rep turned up/contacted, I have been contacting Customer Care every day from 28th Feb onwards till date. Everytime, I was informed...

I have purchased the water purifier from [protected]@eurekhaforbes app but it is not suitable for my house and I was filed the return complaint by thier return procedure and policy but the product and I have followed this for last two months still the product are not take return back and my money also not credited.

Order no: MHJ1K8C[protected]
Phone no : [protected]
I have spoken to their installation executive...

Hello,
I've purchased my Eureka Forbes LVAC Voice robo cleaner on Aug 16th.
Within 1 month of the puchase the product stopped working and after many challenges to register the complaint online, i managed to raise the complaint which was very late attended for 2 months of follow-up and below is the service tracking details to make you understand the kind of pathetic customer service delivered on the product.
Req no....

Hi everyone,

We have booked a complaint since water stopped coming after servicing the pruifier around a week . As we have expert RO WP, we are receiving fault 1 code.
Neither the technician nor the agency tagged to us responds or have come even after 5 days of opening complaint. The app in which we opened the ticket does not even update. Also the customer care asks us to buy a new one as this is discontinued and we...

Date of Incident: 3rd Feb2025
Made payment in the evening through online link sent by Pankaj, who is a service engineer of Eureka forbes based in Maninagar area of AHmedabad Gujarat.
I made payment online of Rs 2299/- for Annual Maintenance contract of water purifier.
After making payment I was informed by service engineer that the payment link was by mistake sent for my previous Water purifier i.e ST 100; Gold plan. After making payment I was told service contract is renewed for one year upto 03rd feb2026 but it was for incorrect purifier model.
Hence he gave me helpline no to raise a complaint through my no [protected] ( My registered no as per Eureka Forbes is[protected] which is also operationals) for refund or transfer of this fees to my present water purifier Aster UV on helpline no [protected].
I put a complaint and task no was[protected].
I was told by telephone executive that I will be contacted within 24 hours.
But no one contacted me.
I then put a detailed mail on [protected]@ eurekaforbes.com on 8th february..
Nothing worked out still even though I called them up for complaint on 17th feb.
I am fed up now for the non refund for Payment made online, through link of amount Rs 2299 for one year contract on 3rd feb2025.

What is the SLA for providing service?
what actions does company take on unattended service requests open for 48 hours, 72 hours, a week, a month?
why AMC amount is NOT being refunded? when service NOT being provided within AMC period.
What is the followup process in eureka forbes on open service requests?
why are customers made to make repeated calls, emails?
what is the purpose of customer care email and...

Ref- EFL1230895: AUAGUARD INFINITY MODEL - WATER FLOW STOPPED COMING OUT

PRODUCT 1:
Customer Number: [protected]
Product Name: AQUAGUARD TOTAL INFINITY WP SYSTEM
Product Number: GWPDINFTI00000
Asset Name: 17541702
Customer Name: OSWAL CHIMANLAL KANTILAL
Customer Address: 272 D WARD PISHVIKAR BOLE PISHVIKAR HOSPITAL GANGAVESH KOLHAPUR KOLHAPUR MAHARASHTRA
Postal code: 416012...

1) negligence and failure to inform us from the technician that the problem may be serious making a family of 4 with pregnant women drink unfiltered water for 3 months while under warrenty.
2)after the customer is willing to pay money trying to sell a used rusted product under company name with no warrenty.
3) after company repeated promise that senior technician will be at doorstep in 24 hours 4 seprate instances after contacting...

I am writing to express my frustration regarding the lack of resolution for my service request (CM[protected], which I raised on 9th December 2024 for my VacMop under warranty. While a technician visited and assured me that spare parts would be ordered, there has been no progress since then.

I have repeatedly followed up through various channels, including contacting the technician (who has stopped answering my calls)...