Eureka Forbes Complaints & Reviews

We bought an eureka forbes air purifier for asthma patient, at the time of delivery the sales agent convinced us to buy a water purifier also. he checked our kitchen and suggest aquaguard nova uv+uf. when the technician came to remove our old filter and apply the new filter, the filter did not even fit in our kitchen. we called the sales agent and he said return and refund has been initiated and will be completed after after 40 days. after...

I have purchased Gold AMC on 18th Nov 23, customer care executive confirmed that old candles will be replaced on the same day, but still no one has come to replace. I have been following up over mails, calls..but there is no response. My complaint number is CM[protected]....

Customer No - [protected]

I have renewed my AMC on 04.12.23 and booked service request for 05.12.23. till the time status is showing only technician appointed and technician is not reached since 05.12.23. I hope appointed technician is died.

Requesting you to appoint new technician for service.

AMC must from the date of technician attend a complaint....

Purchased vaccum cleaner in Jan 23. It's not working since it was purchased. It's under warranty period. Complaint raised a number of times but company closed the complaint without attending the same.After feedback they call and again register the complaint but it is again closed without attending. This goes on repeatedly. This is vicious circle. I am fed up and feeling very harrassed. Please take necessary action against the company...

Customer no [protected]
Complaint no
CM[protected]
Purchased the machine Robo LVAC voice pro in July 23. Was nicely working till 30th Oct. I made a complaint on 31st Oct. After a daily follow up, received a new machine on 23rd Nov.It was a faulty piece. It is cleaning abruptly and not mapping properly.
Again lauchaned a complaint, but every person, without the two local engineers, are neglecting the problem.br...

I purchases Gold AMC plan on 28th Nov and on same day I raised request to change filter. My purifier is not working properly and water quality is not good. I flowed up with multiple email and customer care daily but EOD nothing happing. Request you to help on this.
Below are the details

Name : Tanusri Bhakat
Complaint Number : CM[protected]
Product Name : Aquaguard Regal RO+UV+MTDS
Reason...

I have AG CRYSTAL PLUS UV -12 MTH COMP. AMC and even after rising complaint co. is not providing the service. They say as per co. policy they cant refund the money as well. Seems like taking money upfront and not providing any service. Hence rising this complaint.
Service Product Code SCTLPC100C12
Serial No. [protected]
Product Code GWPDCTLPC10000
Customer Code [protected]
CONTRACT RECEIPT NO.SO[protected]...

Service request pending from 27 Nov 2023 CM[protected],

Technician not visited tofate.

No resolution despite repeated Calls to customer service and escalation team...

Hose connection to the vacuum cleaner is broken, need to buy replacement hose, where can I buy it, ? Please forward me the details....

I purchases Gold AMC plan on 5th Nov and on same day I raised request to change filter. My purifier is not working properly and water quality is not good.

I have been chasing the Customer care for last 21 days - calling them on daily basis but no one is visiting me to check my water filter.

I am buying water from outside daily for a family of 5 people for last 21 days ! What is the use of buying such costly...

Customer id: [protected]
Component id: CA[protected]
Product: Aquaguard crystal nxt uv+

1. Service Request# WO[protected] nov 8th - no one reverted back for my service request, no one called, despite so many paid calls made to the customer service

2. Service Request# CM[protected] nov 18th - no one reverted back for my service request, no one called, despite so many paid calls made...

Its worst service provided by Eureka forbes. Raised complaints few days back, multiple time follow up done in customer care but nothing done.

Yesterday they cancelled the complaint themselves...

Service Request no.
CM[protected]

Service request booked for
Fri, 17 November 2023

Daily we are checking with Eureka Customer care service, they promise to arrange technician but still not luck...

I have requested for servicing of my water purifier on 5th November, since then i am taking continuous followup but no outcome from Eureka Forbes, just passing time. Basic need is drinking water and its human rights. We are facing hurdles to get basic need due to such issues! Why gov is providing licence to such company who fails again and again, same issue i have gone through in Feb-23, i have tweeted same issue. This need to get resolve...

My Water purifier has not been working for the last 12 days and no one is able to resolve my issue.

My Customer Id [protected]

Below are my complaints raised with Eureka forbes.

First complain no: CM[protected] dated 4th Nov
Second complain no: CM[protected] dated 9th Nov

My machine is under AMC contract with Eureka.

After so many escalations to eureka...

I purchased a vacuum cleaner on 20 September 2023, based on misrepresented information. Despite requesting a return a month ago, there has been no response or pickup arrangements.

Repeated calls to customer care led to extended return dates. Post the return deadline, the company now insists on providing service, not allowing a return.

Additionally, I have emailed the grievance office of Eureka Forbes, but there...

AquaFresh Pro (AFP), a fraudulent company claiming to be authorized Service provider of Eureka Forbes Water filter (EF) has collected a payment of Rs 3730/- through UPI transaction (GPay) linked with my SB account under reference above. The tax invoice copy for this amount is also attached for your information which does not have any GST or CIN no.

On verification with EF, they confirmed that AFP is not authorized by them and...

I purchased a vacuum cleaner on (purchase date), based on false information provided during the transaction. Despite requesting a return a month ago, there has been no response or attempt for pickup.

Numerous calls to the company’s customer care have yielded only extended return dates. Now, after the return deadline has passed, I am being informed that only service can be provided, with no option for return.

This...

Booked service request for filters change on October 23rd, 2023, technician came and asked me to renew AMC, so i Purchased AMC for 2years with 8099 rupees. after that he told he will bring the filters kit in two days and will change. But till now he didn't came, I use to call customer care every day continuously and there used to say same story will escalate and assign person and he will come today. It's been 14 days till now no one came....

Hello,
I bought vaccum cleaner 1900w, the 1st month itself the plastic hook has broken, 3rd month we got the cord problem and motor got changed from customer team still later started getting lot of sound while using, 4th month the plastic tube which we use to clean that also broken while inserting and removing.
Earlier we used multiple products of Eureka Forbes vaccum cleaner and aqua gaurd for our extended family members tooo...