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Food Panda Complaints & Reviews

www.foodpanda.in
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Updated: May 18, 2023
Complaints 945
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64
Unresolved
881
Bad 😕 It seems that Food Panda has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Food Panda reviews & complaints page 12

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J
Jaleesh Rahman B
from Madurai, Tamil Nadu
Oct 12, 2018
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foodpanda - order "y7sv-0bvh" couldn't deliver - promised refund not done even after 10 working days

Address: 600092

Hello

I am really disappointed to see that the very first purchase from food panda proves to be a nightmare for me. I have been kept waiting for my order for 60 minutes just to know that the same has been cancelled by foodpanda on 23rd sep2018 and adding fuel to the fire, i have not received my amount back rs 719 even after 10 working days as food panda has mentioned.

Order: y7sv-0bvh
Date of order: 23-sep-2019br...
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R
ranjithB00S
from Chennai, Tamil Nadu
Oct 12, 2018
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delivery person not appointed, cs team lying about restaurant, after 2 hrs my order cancelled

Address: 600100
Website: Foodpanda

Hi team, my order id-m9xf-slcr, i ordered food at 3.10 using food panda app n there promotional code, i waited for 50 mints, rider was not appointed, i had a chat wit cs, she said the restaurant was delaying the food, aftr 1 hr i received call from restaurant saying your food is waiting to be delivrd for more 1hr, again i had a chat with cs, the solution they gave was cancelling my food order, i was unable to have my food at the rite time,...
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P
pm1810
from Kolkata, West Bengal
Oct 12, 2018
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my order is late, along with rider not receiving and rejecting calls

Address: Kolkata, West Bengal, 700026
Website: Foodpanda.com

I placed an order 8;43pm on 11th of october2018 payed via paytm, the after process was all right, till the restaurant confirmed it, but it was an hour and no proceedings were done, i called up the restaurant they said they have dispatched the order 40 mins before which means the order should reached till then, but it didnt. I managed too the riders mobile number, i kept on calling him for more than 50-60 times. He rejected my calls continuously....
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D
darshan pv
from Cuddalore, Tamil Nadu
Oct 11, 2018
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service and food quality

Address: Bangalore, Karnataka
Website: Food panda

No proper response by the concern, and the hotels are worst which they provide delivery food was spoilt and was stinky which made me health upset and the worst service ever, the customer care number is switch off and chat support is not working at all. They haven't responded regarding my topic in the mail. The worst app never seen very bad response...
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A
ankitkumar1996
from New Delhi, Delhi
Oct 11, 2018
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private theft.

Address: New Delhi, Delhi, 110018
Website: www.foodpanda.com

The company has an offer and i ordered an item for rs. 19. The delivery guy was not moving from his place so i started chat support. On further talk when they were not resolving the issue and just writing useless things, i stated that i will complain about it to your superiors. The chat got deleted itself and they started a new chat on same food item which i feel is stealing of my private chat from my private phone's app. This is not allowed....
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B
bharathramireddi
from Hyderabad, Telangana
Oct 11, 2018
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no refund

I got deducted amount for 2 orders and they said refund will be credited in 3-4 days but it almost 12 days no refund at all and i repoted that they were asking to send my bank account statements i sent them still no refund. They are not intiating my refund
It occured on 29/09/18 and 01/10/2018
I requesting my refund.
Order id 1 — w8cp-k4qe
Order id 2 — b182-ewzc...
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N
nishant29742
from Noida, Uttar Pradesh
Oct 11, 2018
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miscellaneous problems

First of all third class worst service of foodpanda. I am unable to order through foodpanda from past 2 months but no one helped me after so many complaints also and i have complained atleast 50-60 times by sending mails and calling but as usual no response then i mailed them to deactivate my account at least but they said they will activate in 3 days but no help is provided and then they said within three weeks but then also they didn't...
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R
Raghu K35
from New Delhi, Delhi
Oct 11, 2018
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refund still not credited after 10 working days

Website: www.foodpanda.in

On 26/09/2018 placed order in food panda with order id - w0bd-07h7 after the payment, order got cancelled from restaurant end. Got mail from food panda regarding refund initiation with in 7-10 business days. Still no refund has credited when discussed the same with live support team in food panda app they asked for bank statement. Why should i submit my bank statement? Why can't you solve the issue from your side?...
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G
Ganesh D Panda
from Mumbai, Maharashtra
Oct 11, 2018
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2 orders cancelled and not received refund

Address: 400701

My two orders cancelled, 1st it was on 25th september 2018-4.55pm, order id is wt2g-5cvi with transaction id c1809251655571970219669 and again on 8th october m1fb-bnlg at 12:55pm with transaction id it got cancelled c1810081256112268522863... Till date not recieved refund for order placed on 25th september 2018

Contact number [protected]
Email id :panda. [protected]@gmail.com...
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K
Kriti Khare
from Delhi, Delhi
Oct 10, 2018
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blacklisted account without any reason

Foodpanda has blocked my account without any reason. This is really unprofessional and they are not even replying to the mails. Really disappointed worst experience ever. I have mailed them multiple times but they don't even bother to reply or even acknowledge mails. Whenever i try to order something it gets added to the cart but when i try to pay for my order it shows 'sorry there is some problem with your account'. When i shared screenshot...
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T
theXplorer
from Vinukonda, Andhra Pradesh
Oct 10, 2018
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ill treatment by an abusive delivery boy from foodpanda named gaurav (7011262679)

Address: New Delhi, Delhi, 110054
Website: www.foodpanda.in

The delivery boy issued to us from foodpanda named gaurav ([protected]) was lacking manners, he was very rude and insolent. He refuses to deliver the order at our apartment and said that "he is not coming to our home for delivery instead we have to go to him to receive. He was abusive. This was the first time we ordered from food panda and we it was our worst experience ever. Please take a look on this matter as soon as possible....
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V
varaprasad1947
from Ernakulam, Kerala
Oct 10, 2018
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refund not refunded

Good afternoon i ordered from foodpqnda on september 18 2018, but my order was
Declined by the restaurant. When i asked about refund i got an response from foodpanda that it will take time 7 to 10 days to process. But when i contacted again after 10 days i am still getting the same response. Even after 25 days iam getting the same response from foodpanda, their response is not even good they just telling the same story of sorry for...
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V
vino89
from Chennai, Tamil Nadu
Oct 10, 2018
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order was cancelled after one hour

Address: 600097

I made 3 orders through food panda app..2 deserts and one biriyani..they cancelled 2 desert orders after payment is completed..but I was waiting for biriyani more than an hour and finally I contacted food panda customer support and they said that they have to cancel that order as well.. So instead of ordering and eating food, I just made transaction for 3 items and going to wait for refund with hungry stomach....
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K
knkbga
from Delhi, Delhi
Oct 10, 2018
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to be delivered product was not delivered

Address: New Delhi, Delhi, 110017
Website: www.foodpanda.in

I order an order online from food panda making the payment online. After some time i saw that the status of the order is marked as delivered, but i had not received the order. This order was made on 4th oct. I chat with the food panda on their mobile app. Everyone said after hearing the issue that we will be back. This happened with me around 6 times....
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A
aniljaiswal2207
from Mumbai, Maharashtra
Oct 10, 2018
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refund not receive in my account

Address: Mumbai City, Maharashtra, 400069

Dear sir,

I have made order on 23.09.2018 order no. X0kv-guus. Order was pending for almost more then 1.30 hrs. After that i have cancelled my order. They mailed me on 25.09.2018 at 12.02 am. That they will credit refund amount in 7 to 10 working day. But still i have not recived my refund amount. I have mailed twice but no response from there side.
Kindly do needful as urgent...
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P
pppooh
from Bengaluru, Karnataka
Oct 10, 2018
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refunds not received

Address: 560102
Website: Food panda

I had placed an order on sept 10th. My order number was z5df-wefp. I still haven't received the refunds. I had mailed thrm several times and i got standard response of 7-10 working days. Then i shared my paytm wallet statements as proof several times. Then finally on sept 28th i got anotjer mail from [protected]@foodpanda.in mentioning they had a technical issue at their end. They re-initiated the refund on sept28th and asked to wwit for...
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YogSaw
from Mumbai, Maharashtra
Oct 10, 2018
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stale food - (basic food) delivery by foodpanda

Address: Mumbai City, Maharashtra, 400054
Website: www.foodpanda.in

Order number - e0vs-ivs0
Order - singh's kitchen - veg. Paneer tikka biryani
Date - 09/10/2018
Time - 11.49 am

I order veg. Paneer tikka biryani and received it within 45 mins. Packing was too bad like street food stall, and when i opened the container that bad smell of stale food has come out. It was pathetic. I was trying to call food panda since yesterday but not able to connect them. I put my reviews...
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D
devu2456
from Coimbatore, Tamil Nadu
Oct 10, 2018
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refund not given

Address: 603203

Two orders from 2 diffrent accounts
Foodpanda canceld my both orders from 2 diffrent accounts but payment is deducted and no refund status is shown by you guys.
I orderd from [protected] and [protected] and payed through phonepe. The money is deducted but both ordered were cancelled automatically and i was really frustrated no customer care number or any way to contact them is not available anywhere just email which they don’t...
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P
Puneetchd
from Jammu, Jammu and Kashmir
Oct 9, 2018
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missing item as a part of order

Address: Chandigarh, Punjab, 160034

I order few items from one of the Chandigarh based food vendor (Miso Hungry) from Sector 34 Market. When i received the order, i noticed that the order was incomplete as one of the item ordered was missing. I tried to contact Food panda customer care thrice and explained my issue, they said that they can provide a refund of 50 rupee maximum as per the policy whereas the item price what I have paid was rs 90/-. This is completely unacceptable...
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Y
YUVRAJ PATRA
from Noida, Uttar Pradesh
Oct 9, 2018
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unsuccessful delivery and refund

Address: New Delhi, Delhi

I have placed two orders one yesterday and one today. The first one although arrived till my house, was sent back because the driver was not willing to climb up the stairs. Today I placed another order but the order was not confirmed. The refund of neither of my orders has been made. I request you to please look into the problem and refund the amount at the earliest....
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