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Food Panda Complaints & Reviews

www.foodpanda.in
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Last updated May 18, 2023
Complaints 945
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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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J
Jatin Sukhramani
from Mumbai, Maharashtra
Nov 25, 2018
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refund late

Address: Mumbai City, Maharashtra

In the app suopport centre it is written refund is given withing 24hrs if paid via paytm but now they are saying it will take 7-10days and this thing is not written anywhere in the support centre and the girl named daisha with whom i was having live chat was telling me again and again that it will take 7-10 days even after i sent her the screenshot of what they have written in the support centre...
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D
Dattaprasad khanolkar
from Durg, Chhattisgarh
Nov 21, 2018
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regarding the refund for cancelled order

Address: Pune, Maharashtra, 411018
Website: Food

This is with reference to above subject I had ordered from food panda and I made the payment online and the payment was successful as my account was debited by 234.62 ₹. The transaction ID is SB498800.
The pin for order is 6654 from hotel Preksha on Nov 15 2018 at 8:52 pm and order code is s7ch-6p8a.
I mailed them the above problem but they have not replied me yet and the amount is not been refunded yet to my account.
Kindly...
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N
naveenven23
from Noida, Uttar Pradesh
Nov 20, 2018
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debited money not refunded more than a month

Address: Chennai, Tamil Nadu, 600024
Website: www.foodpanda.in

I have order food for rs.499.79 on 28th oct 2018 and the order has been placed and suddenly due to technical issue the order cancelled automatically.
From that day i have raising chat support for a month. Still i didnt receive my money. They are cheating the customer by having our money and not refunding back. I need the total money with the interest payback....
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R
Raesh Bharshiv
from Nagpur, Maharashtra
Nov 19, 2018
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my order was cancelled

Address: Pune, Maharashtra, 411007

I oredered my lunch from foodpanda for whihc online payment was done, food was prepared and rider picked up the order but when i contacted rider he told me that order is cancelled and tou need to contact customer care. Where is customer care foodpanda? Where is my refund?
This is happening to me second tome where no one from foodpanda reached out to me and where is your contact number.? How can a customer reach foodpanda...
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S
Subhikshaa Ganesh
from Chennai, Tamil Nadu
Nov 17, 2018
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delivery of food

Address: Chennai, Tamil Nadu, 600040
Website: Foodpanda food delivery app

I used foodpanda to order from chappati kings, chennai on 17/11/2018. An order item by the name 'combo2' wasn't received. I had made online payment. Please initiate a partial refund corresponding to that food item. Foodpanda customer care isn't up to the mark, i keep getting computer generated responses. Hence, quick response would be much appreciated. Thanks in advance.

Order code : x30y-z0ac...
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C
China65
from Mumbai, Maharashtra
Nov 17, 2018
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onboarding issue

Address: 400097

Issue - Restaurant on boarding with Food Panda. Ageing more than 60 Days.

I am owner of 2 restaurant – China65 (Foodpanda vendor code b5oh) & Sai Krupa (Foodpanda vendor code b3ol – earlier code was B9XA)

1. I have submitted all the necessary documents on 5th September 2018 to OLA/FOODPANDA representative Shubham Singh (Mobile No. [protected]) & he promised me that restaurant will be active on Foodpanda Portal...
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M
Mamata Tayade
from Pune, Maharashtra
Nov 17, 2018
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received wrong order

Address: Pune, Maharashtra
Website: foodpanda app

Date :17/11/18
Today i ordered punjabi thali from chaitanya parathas, baner for lunch from foodpanda app. But the delivery boy came with dal makhani rice!!! I saw the package - it was from swiggy!! I told the delivery boy to exchange the package. He went to restaurant and told me that the restaurant denied. I didn't get the food i ordered. I am really disappointed. I don't think i'll order again on foodpanda....
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K
Karen Tresa Philip
from Robertsonpet, Karnataka
Nov 17, 2018
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money yet to be refunded

Address: Bangalore, Karnataka

“please note that the refund of rs. 117.42 for your foodpanda order id u4xs-i19k, has been completed.”

The sum has not been transferred
Please look into it
Order id: u4xs-i19k.
Mode of payment: online
Amount:₹117.42
Restaurant: thalassery
It’s been more than a week now

We have waited patiently
Please do the needful

Refund refund refund...
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J
jMayur
from Vijayawada, Andhra Pradesh
Nov 16, 2018
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refund not received-paytm

Address: Bangalore, Karnataka, 560024

1 ) I have Order Fried rice on[protected] time 20:50:45 PM that same cancelled by Hotel & Food Panda team replied in Online chat we have initiated your refund it will take 7 to 10 day working but till now i have not received my refund .
2) On 6th Nov 2018 again i have order Mexican Palo ( Rice ) on that time same happened its cancelled by hotel & again we chat with foodpanda team they said it credit but till now i have not received.br...
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J
john vivek ambrose
from Mumbai, Maharashtra
Nov 16, 2018
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company stole my money

Address: Chennai, Tamil Nadu, 600042
Website: www.foodpanda.in

On 7th november i placed an order through foodpanda, unfortunately the restaurant cancelled the order. I was quiet angry because the restaurant waited 20 minutes and then cancelled the order. But it was okay.

On the same day i tried to contact foodpanda to complaint the issue, but no response till date. Trying to fool customers thinking that they are smart.

To be frank they are avoiding customers as much as possible,...
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H
Hasnain Shakir
from Mumbai, Maharashtra
Nov 15, 2018
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my payment not refunded for last 17 days

Address: Mumbai City, Maharashtra, 400072

I am waiting for my refund for last 12 days. Basis the portal it takes 4 hrs only. Payment was done via paytm wallet. Order placed on 29 oct at Kareem new Delhi.

Order no m5lm ceno

Need urgent resolution

On 28 Oct also there was one more cancellation and the amount got refunded instantly. Why only this amount of 446 is getting stuck up for last 17 days.

This is ridiculous. Highly...
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S
Sakshi_21
from Hyderabad, Telangana
Nov 15, 2018
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refund status

Foodpanda is a fraud, i ordered food from the app, the payment was unsuccessful. But no refunds even after more than a month. It had been for six of my orders. And talking to them they say they can't help as they haven't received the payment. They are thieves who steal people's money. The app should be banned going on such a rate they must be making money only by stealing public's money....
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R
[email protected]
from Mumbai, Maharashtra
Nov 14, 2018
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refund amount not received as per the tat

Address: 700131
Website: www.foodpanda.in

My order was given on 11.11.2018 from Foodpanda but they have cancelled the order due to non availability of driving license of their delivery boy & that information was not provided to me. After one hour when I have called that delivery boy he has told me that he would not be able to delivered my order because doesn't have driving license.

But after 3 working days still money is not credited in my account. They are blaming...
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S
Simranjeet1586
from Kichha, Uttarakhand
Nov 14, 2018
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security concerns while dealing with delivery executive

Address: 411027

Foodpanda - you have hired goons to deliver your food and gaurantee harassment

Penning down the series of events that have not only left me in a state of shock, but also forced me to re-think about the safety of other foodpanda customers.

If you are reading this, my honest suggestion is -
It is better to stay hungry than to order from foodpanda because you never know you might me in for a life threatening...
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S
shubh3105
from Bengaluru, Karnataka
Nov 13, 2018
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i ordered but they did not delivered, delivery guy did not respond and wasted my 2 hour

Address: Bangalore, Karnataka
Website: foodpanda.in

Time is money, but foodpanda doesnt care about it for their customers. I ordered at 7.06 pm on 13/11/18 but till 9 on it was not delivered and i almost called delivery guy 100 times from all my different numbers but he cut the call every time. For this i didn't get any positive response from foodpanda. After complaining also foodpanda people did not cancelled the order and they forced me to order the same thing again from same restraunt and...
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A
aditiaseem
from Bengaluru, Karnataka
Nov 13, 2018
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food not delivered yet charged

Address: New Delhi, Delhi, 110062
Website: foodpanda

I ordered Kulfi on 8th sept from Kulfiano through foodpand app but i didnt received the order and money is also debited from my account.
I got the message that order is delivered but order was not delivered.
This is very dissapointing from Foodpanda as I received order is delivered but no order reached. Order code- m7jt-vl9c.

I tried contacting customer care but they are not responding to it and neither refunding...
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L
Lawrence Xavier
from New Delhi, Delhi
Nov 12, 2018
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ordered food but not delivery not made

Address: Hyderabad, Andhra Pradesh, 500036

I had ordered for a Mutton Family Biryani from Capital Hotel on 4th November 2018 at 6:38 PM IST for an amount of Rs. 590.62. I have not yet received the food neither got any message saying the order is cancelled.

I emailed twice to the customer care "[protected]@foodpanda.in" ID and have not heard back as well. Tried their Live Chat option but that does not work even.

The most annoying part is that it...
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M
Mausmi Bagchi
from Kolkata, West Bengal
Nov 12, 2018
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non delivery of food item

Yesterday i ordered an egg chicken biryani in calcutta biryani house, order was confirmed, preparation was done, but the delivery boy did not deliver the item and he bluffed me by taking my pin 6600 in advance saying if i don't tell him the address he cannot be able to find my location, i tried to reach him through his phone no. [protected] but he didn't pick the call, payment was already done through net banking i want my money back....
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J
Jasmine Grover
from Gurgaon, Haryana
Nov 10, 2018
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highly disappointed

Address: 110063

Order#v6cg-85s
Food not delivered
Waited 2 hours
Pathetic management offered me 30 rs for inconvenience
Did not connected to manager
Food delivery boy number was off
Restaurant people denied any helped
3 orders were cancelled
When asked for manager. Ignored
No apologies or anything
Pathetic people
When asked to call to resolve. Declined
Pathetic managementbr...
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P
Poonam2177
from Gorakhpur, Uttar Pradesh
Nov 10, 2018
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refund of the cancelled order yet not received

Address: New Delhi, Delhi, 110019
Website: Www.foodpanda.in

I made two home delivery orders via food panda mobile app on 4th october 2018. I made the advanced payment via net-banking for both orders. But one by one my both orders were cancelled and it was said from the customer support chat box person that i will get refund amount within 7 - 10 working days. Its been more than 20 days i have not received the amount.

Please look into the matter and escalate the case asap
br...
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