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Food Panda Complaints & Reviews

www.foodpanda.in
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Last updated May 18, 2023
Complaints 945
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64
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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Food Panda reviews & complaints page 3

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I
iamgoog
from Mumbai, Maharashtra
Feb 8, 2019
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foodpanda or food scam fraud

Address: Mumbai City, Maharashtra

Foodpanda or foodscam -

After zomato's rider was found eating food meant to be delivered, now we have foodpanda's rider escaping with your entire order

This happened last night when i ordered food from foodpanda app. I was excited as i got good discount. I could see on the map the ordered being confirmed, than being prepared and information about the driver who was suppose to pick it up. Everything was smooth....
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V
Vikasgurlinka
from Macherla, Andhra Pradesh
Feb 6, 2019
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poor food quality and customer service.

Address: Hyderabad, Andhra Pradesh

Hi have ordered food from one of the restaurants served by foodpanda and got some rotten foul smelling food. I think they are serving yesterday's food. I have contacted costumer service and reported issue. They are just saying we are unable to process refund and thank you for feedback. Even their delivery executive is saying food quality there is not good.
I've reported the same. They abruptly terminated the chat. I'm extremely dissatisfied,...
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T
Tinku0
from Hyderabad, Telangana
Feb 5, 2019
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spoiled order

Address: Hyderabad, Telangana, 5000088

The order they delivered is unsatisfactory and spoiled when i initiated a complaint they said that they would contact me but they haven't taken any measures yet they are delivering loose quality items and that too of spillage by taking huge amounts. Please help me in getting my money back as we didn't even get satisfied for the order it's high amount order of 1000+. Hope my complaint gets resolved soon...
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L
Loveraj Ranga
from Hyderabad, Telangana
Jan 30, 2019
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my account blocked

Address: Hyderabad, Telangana, 500072

Foodpanda blocked my account without any specific reason and now no response from them. Receiving only system generated mails and messages.

The order was undelivered so i used the coupon again and they are sending the note o[censored]nfair and misuse of coupon which actually is not done.

Company is not willing to unblock my account it feels like. Please help me unblock and resolve my issue....
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S
Sumadeeph Reddy
from Hyderabad, Telangana
Jan 29, 2019
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collecting user data without their knowledge

Website: www.foodpanda.in

Dear team,

As per your trailing mail, you have mentioned that as per your voucher fair use policy, my account was restricted from applying vouchers.

Can you please clarify my below questions???

1) as per your executive call (Call recording enclosed) i have used my two accounts on mobile so i was restricted to use vouchers, if this is the case how come to have my device information???
br...
+3 photos
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D
Drgokul Raaj
from Bengaluru, Karnataka
Jan 22, 2019
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doing fraud activities and cheated me and forced me to eat the food

Address: 122015
Website: www.foodpanda.in

I ordered a chicken biryani but i received a prawn biryani... Which i have never ate prawn... Food panda executive mrs. Aamani is forcing me to eat that denied for the refund and made me fool... My money got wasted... I want food panda to provide me a proper solution... Just like that they are very careless and sending me wrong foods and not providing the replacement or refund. My money is totally wasted and foodpanda should be banned for...
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V
Vasanthakumar.c
from Bengaluru, Karnataka
Jan 21, 2019
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online tracking showing delivered food but i'm not received the food.

Address: 560068
Website: Foodpanda

Hi Team,

I felt very bad with your service which has been happened yesterday.

After confirming the order it(your website) was showing like "Preparing-Delivered" but when I called for confirming our order to your customer care.

Customer care person told me that "Delivery person is not picking up the call".

Later he also informed me to get the food but told me like all restaurants...
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S
Sagar Nipane
from Mumbai, Maharashtra
Jan 16, 2019
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my foodpanda account is blocked

Address: 411038

My foodpanda account is blocked on both numbers. I don't know why they blocked my account. I can not use promo codes and cannot get exciting offers. And also after blocking my account the sent me offers sms to get discounts on food. Now more than 2months gone they didn't unblock my both accounts.
My mob no - [protected] & [protected] these both accounts are blocked....
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Z
Zaidi Zaibo
Jan 12, 2019
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order made on 12/1/19 9pm

I'm complaining about my order made around 9+ pm. The rider took his own sweet time and in the end it stated that he met an "accident" hence could not deliver my food. It's not funny when it comes to money issues and order. Please do something on this. We're not paying for such # and lame excuses that these stupid riders give. Trying to earn easy money? Please ask them get a life. Before they really get into a real...
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S
sknick
from Kolkata, West Bengal
Jan 11, 2019
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very poor service

I ordered food with foodpanda the amount is been deducted meanwhile the order is also cancelled but am not going to get any refund. And the chat support assist mr sukhmander is not able to connect me to his senior, neither he can reorder, he is telling that he is helpless. Then why is he sitting there when he is helpless. And when i told to connect me to his senior he is telling me to wait for 2 hours. Do this is my humble request to take...
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N
Navjot.ss
from Mumbai, Maharashtra
Jan 10, 2019
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food order not delivered

I ordered one hyderabadi biryani through foodpanda at 10:07 pm, at almost 12 midnight i still not received the ordered. When i called the restaurant they said the delivery boy picked the order at 10:45. While all this i continuously tried to reach the delivery boy on his phone but his phone is switched off. So unprofssional company. At last i had to order food from some other app. I want refund....
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A
Anichet Singh
from Udaipur, Rajasthan
Jan 9, 2019
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food items not delivered

Address: Jaipur, Rajasthan, 302015

I haven't received my food, later delivery guy call me and ask for the password because he was in trouble and later on he switched off his phone . I'm trying to contact food panda but i haven't received and message from there end as well and this is not the first time this has happened before as well and soo many time money got deducted but food wasn't delivered....
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A
Anaha
from Bengaluru, Karnataka
Jan 7, 2019
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order was cancelled but amount debited

Address: 560091
Website: foodpanda.in

My order got cancelled by dominos after 45 mins of wait and in foodpanda the status is showing as delivered, how can they show it is delivered when it was actually cancelled? I am continuosly following up for my refund and cancellation status, but food panda live chat is not at all responding and customer care numbers are fake, they are providing worst customer care services, i have still not received my refund for my cancelled order, br...
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D
Dayalck
from Bengaluru, Karnataka
Jan 5, 2019
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irresponsible service

Address: Bangalore, Karnataka

I have ordered food from delicacy restaurant, banaswadi area bangalore, trough food panda on 4th jan 2019, when i have received a message that my food is out for delivery i have waited half an hour unfortunately i didn't get any reply, then i have called delivery person (Mr. Roopesh) first of all he was very rude and told me that he hasn't reached restaurant yet more over his explanation was dramatic he said food panda site is sent a wrong...
+1 photos
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H
Hemant1609
from Noida, Uttar Pradesh
Jan 4, 2019
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payment of refund

Website: Food Panda

I have placed my order on 03 january and the order was confirmed by the restaurant after 1 hour i have received call from the restaurant to order some other dish in place of dish ordered later and afterwards the food order got cancel. After that i have order for the same from different restaurant and the same action was repeated. My order money got blocked in the hands of food pandas account. After that they texted me that my money has been...
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S
swati sam
from Mumbai, Maharashtra
Dec 30, 2018
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refund amount for order no order id b1hd-fwf8

Dear team,

This mail is regarding the refund amount rs. 159.45 which i have not yet received. I had placed an order from one of my friend foodpanda app on 22nd dec'18, however i have received a text message that my order has been cancelled without informing me which was unprofessional from foodpanda.

The below is the text message for your ready reference.

Dear akshay, rs. 159.45, for foodpanda...
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E
Enoch Deva
from Chennai, Tamil Nadu
Dec 29, 2018
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I am not received my refund amount

Address: 600115

Sir i was ordered food by ola app but that order cancelled by your providers. Still
My amount not get refund.
So kindly do for best, my contact number is : [protected]

Hi enoch sharma, your refund of rs. 211.3 for foodpanda order id e9yv-gdg7 has been initiated and will be credited within next 3-5 days.

Dear enoch sharma, rs. 211.3, for foodpanda order id e9yv-gdg7, has been refunded to your account....
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C
catttt
Dec 28, 2018
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your staff ask use to pick up the food!!!

Address: 47500
Website: www.foodpanda.my/zh/?r=1

Hi i was order the lunch time on yesterday and when your staff send me the food, they was calling use to go to meet his and pick up the food at nandos, may i know foodpanda is door to door service right? How come we need to go and pick up the food!!! Some more we are arld give the address and teach your staff how to go our shop lot!!! Actually we like yours company service......
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S
Soumya Kesharwani
from Mysore, Karnataka
Dec 25, 2018
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hygiene factor

Address: Bangalore, Karnataka

Sir, today i ordered some eatables from cheesiano pizza using foodpanda app one of them being walnut brownie.in the brownie pack there was a small spider moving sir. I request you to take notice of the same and refund a considerable amount of my order.

Attaching a video clip for your kind consideration. Looking forward for your reply.

Thankyou!...
+1 videos
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C
chanish
from Mumbai, Maharashtra
Dec 17, 2018
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order not delivered after payment

Address: Mumbai City, Maharashtra, 91

I have filed complaint to food panda on 05.10.2018 when i have ordered pan cake from them but didn't got delivery when i waited for delivery for 3 hours in my office in evening.
But still i havent received my refund of rs.38.
I have complained to food panda & they assured me to refund the amount but issue remains unresolved.
Order details-
Order id-z1ed-rlxy
Pancake
Rs.38
Please resolve the...
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