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Food Panda Complaints & Reviews

www.foodpanda.in
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Updated: May 18, 2023
Complaints 945
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Bad 😕 It seems that Food Panda has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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S
Sudhansueng@gmail.com
from Jamshedpur, Jharkhand
Nov 10, 2018
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money is not refunded

Website: Foodpanda.in

I have booked meal on date 28 october 2018 but my meal is not delivered of transaction i'd foodpanda-inii-sy2e-1 and after that my booked meal is cancelled but till now money is not refunded. Plz. Look into the matter and refund the money. Meal is booked in varanasi and after that booked meal is cancelled and food panda staff told me and assured me that ur money will be refunded within a week but till now not refunded.
Meal is not...
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Sudhansueng@gmail.com
from Jamshedpur, Jharkhand
Nov 10, 2018
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money is not refunded

Website: www.foodpanda.in

I have booked meal on date 28 october 2018 but my meal is not delivered of transaction i'd foodpanda-inii-sy2e-1 and after that my booked meal is cancelled but till now money is not refunded. Plz. Look into the matter and refund the money. Meal is booked in varanasi and after that booked meal is cancelled and food panda staff told me and assured me that ur money will be refunded within a week but till now not refunded....
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S
Suraj4346
from Panaji, Goa
Nov 9, 2018
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order was cancelled but refund not yet received

Address: 403515
Website: Foodpanda

I had placed an order on foodpanda app on 3/10/18 and made payment via Phonepe App, My money was deducted from my phonepe wallet but order was not processed by Foodpanda.
I inquired with the chat support on foofdpanda app number of times but they gave fake assurances all the time that money will be refunded in 2 working days but nothing is done.
Its been more than amonth now bu i still didn't get my refund...
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T
Tanish10
from Delhi, Delhi
Nov 8, 2018
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amount deducted but order was not delivered.

Sir i ordered 1 plate chole bhature from shivam bhature wala, rohini (Delhi-110085) through foodpanda and paid the amount via paytm but there is no mail regarding confirmation of my order. Even "my orders" is showing nothing and "my cart" is empty too. The amount has been reduced from my paytm account without me getting the order. Please help me to get back my refund sir....
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S
Soumyasree Chakraborty
from Hyderabad, Telangana
Nov 8, 2018
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food not delivered. refund refused.

Address: Hyderabad, Telangana

Abominable service provided by food panda. Ordered food from dominos through the app. After the food was prepared and on being asked the delivery location, the food was denied to us for which we paid. Instead the restaurant manager in kukatpally, working at the hours of 1:00 am at night rudely told us to collect the food from the restaurant instead and even denied providing his name. On contacting the food panda customer service, they refused...
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divij7
from Noida, Uttar Pradesh
Nov 6, 2018
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dunkin donuts

Address: New Delhi, Delhi, 110027
Website: Food Panda

Hi sir,
I ordered from food panda on 6/11/18 to dunkin donuts. I am complaining about the matter that i haven't received my order. I have already paid for it. I was trying to reach them but i couldn't. I don't know what's the problem with their service. They assigned me a driver but suddenly they canceled it for no reason. God knows why.
Then i had a word with shreyanshi (Food panda) and that too i contacted them. They didn't...
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A
Ananda A
from Bengaluru, Karnataka
Nov 6, 2018
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wallet money to be returned

Address: 560043
Website: foodpanda app

Dear sir, this is reference tmy my following orders

X3yb-mes6, rs.202.62 dt.[protected], hotel matru sagar, bangalore
X3yb-wzjh, rs.197.62 dt[protected], hotel matru sagar, bangalore

Both the orders were cancelled / declined by the hotel. However the payment transferred from paytm wallet not credited to my account till now. I am totally dispappointed with the service.

Please arrange to credit...
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A
AdityaSureka
from Kolkata, West Bengal
Nov 5, 2018
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service and delivery and intentionally making customer harness

Address: 700101

On 3rd November 2018, I place an order (Order id; y8ra-6d1v ) which was picked up by the delivery boy and cancelled it after 50 minutes. I made a call to Resturant and they said the boy left with the food and gave me his details. Your delivery boy said that Food panda won't give him the commission, so he won't deliver the food and said he has dropped back to the restaurant and asked me to reorder and he cut the call.
Like what is happening?...
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A
Ankit2424
from Mumbai, Maharashtra
Nov 5, 2018
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not refunding money

Address: 560103
Website: Foodpanda

I placed an order on sept 23rd, 2018 for an amount of rs 752. The order was cancelled immediately and i was told that my amount will be refunded. Since then, i have reached out to support 7-8 times and always gets an excuse. They don't have any phone numbers for support, you can only chat with them. I have been reading about this and they are continuously using this as a tool to extract money out of people and are never refunding it. I know...
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Shinde Chaitanya
from Nainwa, Rajasthan
Nov 5, 2018
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my account has been banned on foodpanda

Address: Nagpur, Maharashtra, 440010
Website: foodpanda.com

After i changed my mobile number on foodpanda they reported of having blocked my account for unusual activity. Is changing you mobile number an unusual activity? Moreover they are not replying to my emails in a detailed manner, just highlighting that my account is banned for unusual activity. I have been using foodpanda since 2 years and this has certainly lowered my bars for them....
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D
Dharani Murugesan
from Chennai, Tamil Nadu
Nov 5, 2018
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I want my refund asap

Website: Foodpanda

I ordered barbecue pizza from chef paradise. They didn't deliver that order to me then it was cancelled. I told to chat support to giv my refund they told they've initiated. Till now i didn't get my refund money oct 21 order code: v1an-22w8. Its 118 rupees i want my refund asap. Hereafter i won't order anything. They're doing this with everyone. Take proper action against them or else they will do more fraudulent works...
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V
Vikas Sharma 8891
from Noida, Uttar Pradesh
Nov 5, 2018
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order confirmed but not delivered.

Dear sir/ madam i have placed an order on friday date.02 november 2018. I have ordered on foodpanda around 9:24pm, order was confirmed and 55 minutes time of delivery shown. Order placed to chinese gallery sec 63 noida. Order confirmed but not delivered even i wait for 1hours 15 minutes but when not see the delivery boy detail, i called to restaurant, the person who picked up the phone said that foodpanda take order by mistake, we unable...
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A
amitwalia3apr
from Delhi, Delhi
Nov 5, 2018
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made a order with online payment no delivery

Address: Ghaziabad, Uttar Pradesh, 201009
Website: Foodpanda

I have made a order and made online payment and no rider reached restaurant malgudi hut crossing republic ghaziabad restaurant made the order ready they were showing rider chandan in there app they called him and rider decline for delivery and i am waiting for these # for the food and restaurant is closed they left the order with gaurd bur no customer service from food panda no chat no number working useless service best is zomato or swiggy...
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K
Ketan Nagda
from Mumbai, Maharashtra
Nov 4, 2018
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order cancellation without informing customer and not refunding money

Address: Mumbai City, Maharashtra, 400031

I had placed an order on fp on october 21st 2018. Order id: [protected]@1 and paid in advance via paytm (Wallet transaction id: [protected] for an amount of 207.40.

After waiting for an hour the tracking showed as food is delivered. However, no food was ever delivered and on contacting fp regarding the same they informed me that the order is cancelled!! I had guests waiting to be fed who ultimately left without eating as it was...
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N
Natesh D
from Dharwad, Karnataka
Nov 3, 2018
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payment issue

Address: 560100
Website: Payment issue

Dear sir,

I am natesh d my id number is 253432 working as rider in food panda electronic city zone.

I have worked last week 4 days i have done 41 orders.

I have got only rs 2100 salary last week. But till day not yet transfer my a/o if i call customer care suggests to go office, if i go to office they are telling evening will be clear, this same things happening from 3 days
I don't know...
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N
Neel73836
from Mumbai, Maharashtra
Nov 2, 2018
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no delivery guy is assigned to my order

Address: 400064

It's been 1.2 hours and noone is assigned to my order yet, i'm unable to contact the food panda chat line. They also didn't pay heed to my complaint on twitter. Since i already have paid i can't even cancel my order. I completely lost my trust in foodpanda not expecting such behavior from a company. It's completely unreasonable that you make a customer wait for an hour and justify it by saying that ita taking that time to cook. It's a sandwich,...
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Vallabhuni Annapurna
from Chennai, Tamil Nadu
Nov 2, 2018
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food order got cancelled after 2 hrs... without even giving reason

Address: Hyderabad, Telangana, 500070

Ordered food using foodpanda app. Inspite of mentioning 35 mins n app, the delivery guy says it takes 50 mins, but even then i said i can wait, money got deducted from paytm 400 rs, and then after 2 hrs they cancelled order, without even informing or calling me.. And then delivery guy calls and says "your order is cancelled, don't wait for it..".. And when i ask for refund, it will be back in 24 hrs or so... Such a worst service... And even...
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sai kumar medeti
from Hyderabad, Telangana
Nov 2, 2018
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order taken but not confirming on delivery

Address: Hyderabad, Telangana, 500081
Website: Food Panda

I have ordered from food panda mobile app. The food is prepared but no delivery guy is assigned. I kept waiting for the food.
After i reach the chat support after an hour, they informed that the order should be cancelled and reordered.
Though the money will be returned, it was about the time and trust which does not come from food panda.

Order no: b643-cz0s

Date: 02/11/2018...
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H
Hirmani
from Bengaluru, Karnataka
Nov 2, 2018
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about the delivery boy

Address: Bangalore, Karnataka, 600095
Website: Foodpanda

This is to inform about the delivery boys behaving with the customers. I have ordered biryani from foodpanda and the delivery boy called and said that he has an delivery in some other place so he asked us to come and collect the order. As we asked him to come to the place he started scolding using abusive and vulgar words. Ask your delivery boys behave properly with the customers. We are the one who are paying to you. This is not the right...
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Gaurav Madhogaria
from Bengaluru, Karnataka
Nov 2, 2018
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delivery guy left without delivering the order yelling at me

Address: 560029

I ordered shake from food panda. The delivery guy reached the location and gave me a call at 5:48 pm. I called him when i reached downstairs to collect my order (Since he was not there), he was talking very rudely and yelling but i remained silent and hanged up the phone, he could not understand hindi or english. I tracked him and reached his location at 5:53 pm.
When he saw me coming he started yelling on the road that how much time...
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