Groupon India / Nearbuy — Voucher was redeemed automatically

mandira.dalal

from Bengaluru, Karnataka

Mar 10, 2016

Website: nearbuy.com

I had purchased a deal from nearbuy.com site on 6th Feb, 2016.

Voucher id:NB2RHM2V9GKZBQ
Email id:chaina.[protected]@gmail.com

After few days, I noticed that the deal status was showing "Redeemed" but I did not take the service. Immediately I had raised complaint to nearbuy support and they replied that they got an update from merchant end that the particular voucher is redeemed. Again I replied that I didn't use the service and after that I do not get any response from support team after following up many times.

Please help.

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Groupon India / NearBuy customer support has been notified about the posted complaint.

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Comments

Groupon India / NearBuy Customer Care

from Delhi, Delhi

Mar 11, 2016

Verified Support

Hi mandira,

We have received your details and are working on your complaint. We will respond to you shortly.

Thanks
Team nearbuy

Groupon India / NearBuy Customer Care

from Delhi, Delhi

Mar 28, 2016

Verified Support

Hi Mandira( mandira.dalal ),

We hope your issue has been resolved. Let us know if there is anything else we can help you with.
Have a nice day.

Thanks,
Team nearbuy

Savariraj Peter

from Pune, Maharashtra

May 18, 2016

I believe there is a flaw in your system or you planned to loot the money without the knowlege of the customer. What was the root cause of this and even my voucher was redeemed and when I called the customer they said they cannot do anything on this since.the amount is credited to the bangalore mariot hotel.

Groupon India / NearBuy Customer Care

from Delhi, Delhi

May 19, 2016

Verified Support

Dear Savariraj Peter,

Please share your registered email ID with us. We will check this for you.

Thanks,
Team nearbuy