Ibibo Group / Goibibo Complaints & Reviews

Dec 09, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo,

We regret for any inconvenience caused to you, kindly be advised that we are unable to find your booking details or your email ID so we would request you to directly write to Goibibo with your details in order for us to track your booking and assist you with the same.

Regards
Akshat Saxena
Customer Delight Team

Dec 09, 2017

Ibibo Group / Goibibo Customer Care's response Hi Mr Agarwal

Greetings from Goibibo.com

This is in regards to your reservation, booking id (HTLJSRUVGZ and HTL8QMM5HP).

Please be advised we were forced to cancel booking as it was done on wrong rates and same was advised to you, please be advised we have received response from hotel management please find same shared below for your reference.

************ HOTEL RESPONSE ****************************

Dear Mr Sayan Datta ji,

Namaskar & Greetings for the day !!!

We are requesting you to cancel all bookings from Dated 20/12/17 to 02/001/18.due to miss handling our OTA'S and password details. it is for yo
ur kind information that one of our employee have did wrong with us. by helping to our other competitors he has modified our price on yesterday and put it down to a unbelievable price on a pick season.in which we are unable to work with. mean to say the price what he was given on yesterday in that we can not run our property.

So we are requesting you to cancel all the bookings which is made from Dated 21/12/17 to 02/01/18. We are very sorry to write this mail to you and requesting you for the same. but on the same way we are also help less to do the business with the mentioned price.Please do the needful as soon as possible.

Also we are requesting you to please share the time of yesterday in which that guy have made the changes.so that we can take necessity action against him.

Please do find all the booking id of both goibibo and MMT.

Please do find the attached booking details for both the company of MMT & GOIBIBO IN SHEET 01 & 02.

Thanks and Regards
Debadatta Nayak
(General Manager)
M:+91-[protected]
E:[protected]@sagartarangresidency.com
Sagar Tarang Residency
C.T Road, Puri, Odisha

We hope this answers your concern, thank you for writing to us.

Warm Regards,
Akash Sharma
Customer Delight Team

Landline no:[protected]
IBIBO GROUP Pvt Ltd. | 5th Floor, Good earth City Centre | Sector 50 | Gurgaon, Haryana-122018 | India

Dec 07, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo

We sincerely apologize for the inconvenience caused.

This mail is in regards to your query on increase in airlines fare. We completely understand your concern on increased charges. We would like to inform you that the fare difference depends on time to time changing of the flight inventory. Believe us we would not like to charge our customers with any invalid charges. We really value your long term relationship with us. As per records, you were informed about the fare hike too.

Having said that, we have taken note of your feedback but would appreciate your understanding on the fact that we have limited or no control over Airline.

Let us know if we can assist you any further.

The fares which reflect on our site are as per the airlines inventory and are subject to change as per any real time changes in the pricing/inventory of the respective airline.

In case of any further queries, please feel free to write us anytime. We are just an email away.

Thanks & Regards,
Parul Yadav
Customer Delight
Contact:[protected]

Dec 10, 2017

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo

We sincerely apologize for the inconvenience caused.

As we did not receive any revert, hence we are closing the ticket.

You may reopen the case anytime.

For further queries feel free to write us.

Thanks & Regards,
Harjot Singh
Customer Delight
Contact:[protected]

Dec 07, 2017

Ibibo Group / Goibibo Customer Care's response Dear Dr.Bhammarkar,

Greetings from goibibo.

We request you to please share your Booking ID, email address or contact number so that we can assist you.

Awaiting your quick revert.

Thanks and regards,
Piyush Sood
Customer Delight
Contact:[protected]

Dec 08, 2017

Ibibo Group / Goibibo Customer Care's response Dear Dr.Bhammarkar,

Greetings from goibibo.

We request you to please share your Booking ID, email address or contact number so that we can assist you.

Awaiting your quick revert.

Thanks and regards,
Harjot Singh
Customer Delight
Contact:[protected]

Dec 09, 2017

Ibibo Group / Goibibo Customer Care's response Dear Dr.Bhammarkar,

Greetings from goibibo.

We request you to please share your Booking ID, email address or contact number so that we can assist you.

If we do not hear from your end within 24 hours we will be forced to close the issue/ticket.

Awaiting your quick revert.

Thanks and regards,
Piyush Sood
Customer Delight
Contact:[protected]

Dec 10, 2017

Ibibo Group / Goibibo Customer Care's response Dear Dr.Bhammarkar,

Greetings from goibibo.

As we did not receive any revert, hence we are closing the ticket.

You may reopen the case anytime.

For further queries feel free to write us.

Thanks and regards,
Harjot Singh
Customer Delight
Contact:[protected]

Dec 02, 2017

Ibibo Group / Goibibo Customer Care's response Urgently Advice the Refund Status[protected]

V-Sameer Jha <sameer.[protected]@goibibo.com>
1:52 PM (0 minutes ago)

to #Dom-flight, Bharat, Jitender, #Tech, Social, Sabik, V-Gaurav, Harjot
Hi Mubarak and Tech Team,

Kindly look into below matter and resolve the same as earliest.

New Ticket #17973556
Old Ticket #16950903

Issue -

1) The customer has the complaint to us on 03 Nov 2017 with Ticket #16950903, for the reason of Goibibo offered a coupon code "PAYDAY" that values deduction of Rs1000/- from the total.
2) CRM Team has sent the mail to the Tech team but there is no revert till last 30 Days.
3) The customer has complained to the consumer forum and chasing us for the refund.

--

Thanks & Regards
Sameer Jha
sameer.[protected]@goibibo.com |
Ibibo Group, 5th Floor, Good Earth City Center, Sector-50, Gurugram -122018 (India)

Dec 01, 2017

Ibibo Group / Goibibo Customer Care's response Hi BD Team,

Kindly look into below matter and resolve it as earliest.

Ticket #17936593
Booking id - HTLAWD5LFB
Vendor-Id - [protected]

Issue -
1) The customer is complaining to us that hotelier has denied for the GST Invoice.
2) He is chasing us continuously since 03 Nov 2017.
3) We have received the complaint from the Consumer Forum.

Booking ID/Voucher No:[protected]

Vendor BookingID: HTLAWD5LFB

Dear Business Partner,
We thank you for your continued support to Goibibo.
Please confirm the following booking that is done as per the allocation assigned to us.
NAME OF HOTEL & CITY HOTEL SIDDHARTHA, VARANASI, INDIA
NAME OF GUEST RAJESH SHUKLA
BOOKING DATE OCT. 31, 2017, 5:53 P.M.
CHECKIN DATE NOV. 3, 2017
CHECKOUT DATE NOV. 6, 2017
NUMBER OF NIGHTS 3
TYPE OF ROOM CLUB ROYAL
NUMBER OF ROOMS 1
RATE PLAN NAME EPAI
ROOM 1 ADULT 1 CHILD 0
GUEST REQUEST WEB SERVICES BOOKING
INCLUSIONS ACCOMMODATION
SPECIAL REQUEST GUEST DOESN'T KNOW ABOUT EXPECTED CHECK IN TIME. NO SPECIAL REQUESTS MADE BY CUSTOMER.
BOOKING TYPE LOGGEDIN
GUEST GST DETAILS:
COMPANY GST NO.: 09AABCG3579Q1ZU
COMAPNY NAME: GLOBUS STORES PVT LTD
COMPANY PHONE NO. [protected]
COMPANY EMAIL ID: [protected]@GLOBUSMAIL.COM
COMPANY ADDRESS.ID: GR FLOOR IP MALL, SIGRA, VARANASI
BANK DETAILS FOR PAYMENT:

BANK NAME AXIS BANK
ACCOUNT NAME HOTEL SIDDHARTH
ACCOUNT NO. '[protected]
IFSC NO. UTIB0002133
Payment Breakup

Room Charges
1 Room X 3 Night INR 7197.36
Extra Adult/Child Charges
INR 0.00
Hotel Taxes
INR 863.64
(A) Hotel Gross Charges
INR 8061.00
Goibibo Commission
INR 2159.46
Goibibo GST @ 18 % ( includes IGST/CGST/SGST)
INR 388.70
(B) Goibibo Commission (Including GST)
INR 2548.16
Goibibo to Pay Hotel (A - B)
INR 5512.84
PAN NO: AAHCP1178L

GSTIN: 06AAHCP1178L1Z4

Service Category: Reservation services for accommodation

ADDITIONAL INFORMATION
Give customer GSTIN to hotelier before check-in to get GST invoice from hotel. GST credit is availed when customers GSTIN is in same state as hotel
IMPORTANT NOTE:
Under no circumstances must you charge guest for services listed on this voucher!
Only payments for extra services are to be collected from clients
Get back to us immediately in case of discrepancy in above bank details
Hotel shall issue invoice to the customer/guests, as and when required by the customer/guest.

Thanks & Regards
Sameer Jha
sameer.[protected]@goibibo.com | m. [protected]
Customer Disputes Team | [protected]@goibibo.com

Ibibo Group, 5th Floor, Good Earth City Center, Sector-50, Gurugram -122018 (India)

Dec 01, 2017

Ibibo Group / Goibibo Customer Care's response Dear Rajeesh,

Please be informed that we have checked with the hotels and has been informed by Hotel Siddhartha Varanasi that they have already sent you the updated GST invoice, we have asked them to forward us the same and once we receive the will forward it to you again.

For the second Hotel Jay Bee Inn Bilaspur, we have forwarded the request and will keep you posted once we get the response from them.

Thanks & Regards
Peter Sampat
Goibibo.com
-

Nov 27, 2017

Ibibo Group / Goibibo Customer Care's response Hi Dipayan,

Greetings from Goibibo.com.

This mail is in regards to your booking id -HTLZ3SZNRS.

We request you refer to our email dated 22nd Nov 2017. In which we explained you that you never raised your concern during your stay with Goibibo or the Hotel.

You have raised the concern post checking out the hotel and in absence of evidence we will not be able to question the hotel. Please note that we need pictures of your stay so that we can request for an exception.

We are requesting for the pictures of breakfast so that we can check with the hotel what is their standard breakfast.

We are requesting you for the pictures of the plasters coming out from ceiling and pictures of no cupboards etc. We will check whether any request was raised on real time basis and what actions have they taken to make sure your stay was comfortable.

In absence of pictures we will not be able to raise the request again as the hotelier already denied for refund.

In reference to your above email, please be apprised that we are only the intermediary service provider between you and the hotel and have very little or no control over their day to day operations.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Nov 28, 2017

Ibibo Group / Goibibo Customer Care's response Hi Dipayan,

Greetings from Goibibo.com.

This mail is in regards to your booking id -HTLZ3SZNRS.

Since we have not heard from your end we are closing the request raised. Kindly share the required details and we will be happy to help you.

We request you refer to our email dated 22nd Nov 2017. In which we explained you that you never raised your concern during your stay with Goibibo or the Hotel.

You have raised the concern post checking out the hotel and in absence of evidence we will not be able to question the hotel. Please note that we need pictures of your stay so that we can request for an exception.

We are requesting for the pictures of breakfast so that we can check with the hotel what is their standard breakfast.

We are requesting you for the pictures of the plasters coming out from ceiling and pictures of no cupboards etc. We will check whether any request was raised on real time basis and what actions have they taken to make sure your stay was comfortable.

In absence of pictures we will not be able to raise the request again as the hotelier already denied for refund.

In reference to your above email, please be apprised that we are only the intermediary service provider between you and the hotel and have very little or no control over their day to day operations.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Nov 23, 2017

Ibibo Group / Goibibo Customer Care's response [protected] Forwarded message[protected]
From: V-Sameer Jha
Date: Thu, Nov 23, 2017, at 2:49 PM
Subject: Guest lodge Complaint in Consumer forum -HTL28HLHAK/ [protected] // Ticket #17650298
To: Sharon Sampson, Tarun Bhardwaj, Mugdha Gundewar, [protected]@gmail.com
Cc: Social Complaints, Sabik Chandra, V-Gaurav Sharma, Vishal Tripathi

Hi Hotel and BD Team,

Kindly look into below matter and close it as earliest. The case has escalated to the Consumer forum

Ticket No.[protected]
Booking id: HTL28HLHAK
Vendorbookingid: [protected]

Issue -
1) Guest complaining the service issue related to the room and services due to Two days I took bath with cold water. The third day they have changed the room for hot water.
2) Also, he complained about the Hotel bill as he charged high amount and room service were very poor.

Booking ID/Voucher No:[protected]

Vendor BookingID: HTL28HLHAK

Dear Business Partner,
We thank you for your continued support to Goibibo.
Please confirm the following booking that is done as per the allocation assigned to us.
NAME OF HOTEL & CITY TULSI CASA, BHOPAL, INDIA
NAME OF GUEST BIJOY MISHRA
BOOKING DATE NOV. 13, 2017, 11:20 A.M.
CHECKIN DATE NOV. 14, 2017
CHECKOUT DATE NOV. 17, 2017
NUMBER OF NIGHTS 3
TYPE OF ROOM DELUXE ROOM (SINGLE OCCUPANCY)
NUMBER OF ROOMS 1
RATE PLAN NAME CP
ROOM 1 ADULT 1 CHILD 0
GUEST REQUEST WEB SERVICES BOOKING
INCLUSIONS ACCOMMODATION, FREE BREAKFAST, FREE INTERNET ACCESS, MINERAL WATER, FREE BREAKFAST
SPECIAL REQUEST GUEST DOESN'T KNOW ABOUT EXPECTED CHECK IN TIME. SPECIAL REQUEST:I WILL LAND AT BHOPAL BY 7AM SO NEED CHECK IN BY 8AM
OFFER DISCOUNT: 45.0 PERCENTAGE PLUS MARGIN: 25.0 PERCENTAGE
MARGIN BASED OFFER DISCOUNT: 45.0 PERCENTAGE PLUS MARGIN: 25.0 PERCENTAGE
BOOKING TYPE LOGGEDIN
BANK DETAILS FOR PAYMENT:

BANK NAME HDFC BANK LTD
ACCOUNT NAME TULSI HOSPITALITY
ACCOUNT NO. '[protected]
IFSC NO. HDFC0000062
Payment Breakup

Room Charges
1 Room X 3 Night INR 8246.59
Extra Adult/Child Charges
INR 0.00
Hotel Taxes
INR 1484.41
(A) Hotel Gross Charges
INR 9731.00
Goibibo Commission
INR 2060.60
Goibibo GST @ 18 % ( includes IGST/CGST/SGST)
INR 370.91
(B) Goibibo Commission (Including GST)
INR 2431.51
Goibibo to Pay Hotel (A - B)
INR 7299.49
PAN NO: AAHCP1178L

GSTIN: 06AAHCP1178L1Z4

Service Category: Reservation services for accommodation

IMPORTANT NOTE:
Under no circumstances must you charge guest for services listed on this voucher!
Only payments for extra services are to be collected from clients
Get back to us immediately in case of discrepancy in above bank details
Hotel shall issue invoice to the customer/guests, as and when required by the customer/guest.
--

Thanks & Regards
Sameer Jha
sameer.[protected]@goibibo.com | m. [protected]
Customer Disputes Team | [protected]@goibibo.com

Ibibo Group, 5th Floor, Good Earth City Center, Sector-50, Gurugram -122018 (India)

Nov 24, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr. Bharucha,

Greetings from Goibibo.com

This is in regards to your query for booking id - HTLDCU3TVQ

As checked your booking has already been amended and attached is the voucher.

For further queries feel free to write us.

Thanks & Regards
Harjot Singh
Customer Delight
Phone:[protected]

Nov 22, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sunil,

Greetings from Goibibo

This email is in reference to your booking ID GOMUPKGAND2c06979567 .

Please be informed that we are working on your concern and will share the update shortly.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Nov 23, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sunil,

Greetings from Goibibo

This email is in reference to your booking ID GOMUPKGAND2c06979567 .

Please be informed that we are working on your concern and coordinating with the Airline. Kindly allow us time for next 24-48 hours and we will resolve your concern on priority.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Nov 24, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sunil,

Greetings from Goibibo

This email is in reference to your booking ID GOMUPKGAND2c06979567 .

Please be informed that we have processed full refund for your booking and the amount will reflect in your respective account with 5-14 working days.

In reference to your above email, please be apprised that we are only the intermediary service provider between you and the Airline and have very little or no control over their day to day operations.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Nov 25, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sunil,

Greetings from Goibibo

This email is in reference to your booking ID GOMUPKGAND2c06979567 .

[protected] [protected] [protected] refund 4938.00 success [protected]:14:57 [protected]:39:09 NA

Please advise if you would require any assistance with us.

Regards,
Harjot Singh
Customer Delight Goibibo
Contact:[protected]

Nov 27, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sunil,

Greetings from Goibibo

This email is in reference to your booking ID GOMUPKGAND2c06979567 .

[protected] [protected] [protected] refund 3954.00 success [protected]:00:52 [protected]:01:32 NA

Please advise if you would require any assistance with us.

Regards,
Harjot Singh
Customer Delight Goibibo
Contact:[protected]

Nov 27, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sunil,

Greetings from Goibibo

This email is in reference to your booking ID GOMUPKGAND2c06979567 .

Please be informed that we have processed full refund on your booking and we hope this resolves your concern.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Nov 22, 2017

Ibibo Group / Goibibo Customer Care's response Dear Sir,

Greetings from Goibibo.com

We do apologize for the inconvenience caused.

However we are unable to find any PNR, Email ID or phone number to track your booking and further action on it.

You are requested to share the booking ID so that we can further action and revert accordingly.

Regards.
Chaman Luthra, Customer Delight Team.
Goibibo.com

Nov 21, 2017

Ibibo Group / Goibibo Customer Care's response Dear Sir,

Greeting from Goibibo

This in regards to the above query.

We deeply regret the inconvenience caused.

Since we cannot find any details related to your booking, we are closing this query.Further, we would request you to please write at [protected]@goibibo.com for any assistance required.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]

Nov 21, 2017

Ibibo Group / Goibibo Customer Care's response Hi Kuldeep,

Greetings from Goibibo

This email is in reference to your above request.

We request you to share the booking id so that we can investigate further.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Nov 22, 2017

Ibibo Group / Goibibo Customer Care's response Hi Kuldeep,

Greetings from Goibibo

This email is in reference to your above request.

We request you to share the booking id so that we can investigate further.

Please advise if you would require any assistance with us.

Regards,
Harjot singh
Customer Delight Goibibo
Contact:[protected]

Nov 23, 2017

Ibibo Group / Goibibo Customer Care's response Hi Kuldeep,

Greetings from Goibibo

This email is in reference to your above request.

Since we have not heard from your end we are closing the case.

We request you to share the booking id so that we can investigate further.

Please advise if you would require any assistance with us.

Regards,
Jagpreet Singh
Customer Delight Goibibo
Contact:[protected]

Nov 20, 2017

Ibibo Group / Goibibo Customer Care's response Dear Mr John,

Greeting from Goibibo

This in regards to the above query.

We deeply regret the inconvenience caused.

Since we cannot find any details related to your booking, we are closing this query.Further, we would request you to please write at [protected]@goibibo.com for any assistance required.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Thanks and Regards,
Sudhir Yadav
Customer Delight Team
Phone:[protected]

Nov 13, 2017

Ibibo Group / Goibibo Customer Care's response Hi Nitin,

Greetings from Goibibo,

This is in regards to your booking ID AMDW7FHK6,

We regret to hear about the unpleasant experience you've had and we would like to mention here that whenever complaints from esteemed customers like you are received, the concerned teams along with Airline are briefed on the same and internal action is initiated which ranges from counselling of the staff to strict supervision. We assure that every possible attempt is made to ensure that these incidents do not occur in future. Customer satisfaction is our top priority and we want the service at all levels to that principle.

Mr. More, as with any other business, word of mouth feedback from customers is very important for us too and therefore we take every feedback, whether positive or negative, very seriously. We had already shared your feedback with the Airline.

At this time we would also like to highlight that we are only a booking platform working in a limited capacity of a marketplace enabling secure transactions for our customers and collecting payments on behalf of the service provider (Airline) and have very limited or no control on Airline day to day operations.

Also, as checked the time shown on our portal or the e-ticket at our end is correct.

We hope that you will treat this case in isolation and will give us another opportunity to serve you. In case of any further assistance, you may write to us. We will gladly assist you.

We thank you for being patient with us.

Regards
Akshat
Customer Delight Team

Nov 13, 2017

Ibibo Group / Goibibo Customer Care's response Dear Raghav,

Greetings from Goibibo.com

We tried to pull up your booking/transaction details, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking so that we can check our records and will get back to you with timely resolution on your concern.
Moreover, you can contact us through your registered mobile number on below-mentioned contact:

[protected]
[protected]
[protected]

We are awaiting the response from your end.

Thanks and Regards,
Kawalpreet Kaur Chadha
Customer Delight

Nov 14, 2017

Ibibo Group / Goibibo Customer Care's response Dear Raghav,

Greetings from Goibibo.com

We are still awaiting your response.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking so that we can check our records and will get back to you with timely resolution on your concern.

Moreover, you can contact us through your registered mobile number on below-mentioned contact:

[protected]
[protected]
[protected]

Thanks and Regards,
Kawalpreet Kaur Chadha
Customer Delight