Ibibo Group / Goibibo Complaints & Reviews

(The complaint has not been addressed yet.
Each time i call goibio they say i will get a call back but never happened)

Complaint number: 1735125

Hello all,
I had booked a flight from amsterdam to bangalore through british airways. The flight had a transit in london for 3 hours.

I had checked with goibibo and you had also connected with the airlines and committed to me that a transit visa is not required.

However in the amsterdam airport i was denied to board the fight.
After which i was told by the goibibo executive to cancel the flight and make a different arrangement.

I have faced a really tough time because of goibibo.
Being a very valuable customer and having made numerous amount of transactions, i did not expect such a poor response from your end.

Kindly resolve my issue and make a refund at the earliest.
I have been calling the cal center and the response has been weak.

Note: please find my old and the new tickets attached with this mail.

Regards,
Raksha j
[protected]
[protected]

I've registered with goibibo with mobile number +91 [protected]. On 15th october i tried to book international airline ticket from mumbai to dubai with amount of rs. 9, 276. Unfortunately transaction could not be completed but amount has been debited from my sbi account. Immediately i contacted goibibo customer care and payu payment gateway and they told me that amount will be refunded into your account. However still it has not been refunded. Today i got the email from payu that contact to goibibo.

I tried to contact goibibo but now they are not accepting my number as registered transaction number. This is serious grievance as goibibo is not even responding and the amount is significant.

Kindly note that.
Pnr number vivl2u
Booking id gompupkgmobdc57a42318

(1) i have booked ticket for 3 passengers from indore to pune and pune indore.

The journey date from indore is 8th november and return journey is on 18th november

(2) i received your confirmation message message. And remain stunned that all booking are made wrongly.

(3) i never intended to go hyderabad and route through.

(4) rs. 24192 were paid by me towards booking and the same were deducted through my credit card.

(5) now you have mentioned that an amount of rs. 24890 is paid, i feel something went wrong in your communication and may be technical fault at your end.

My complaint is already pending with you and service id is 16516550

Kindly solve my problem immediately and send me the tickets as under-

08.11.2017 indore to pune evening flight

0n 18.11.2017 pune to indore afternoon flight

I have booked as above and never booked tickets as mentioned by you,

Kindly note that if my problem is not resolved within 24 hours, you will be liable for all my financial loss and i will have no option to knock the door of justice.

Travellers are (1) as ambekar (2) ankinta amb ekar and (3) awantika deodhar
Mob [protected]

सर,
मे जितू शर्मा निवासी बूंदी राजस्थान ने 09/10/17 को goibibo से कोटा से जोधपूर राजस्थान का टिकिट (दिनाक 22/10/17) का करवाया था /
मुझे goibibo से मेसेज भी प्राप्त हुआ / जिसकी डिटेल है
Goibibo M- Ticket
Kota - Jodhpur
Payment Id-GOBUSAND170f610d51
PNR-TS[protected]CBRR/60989/JDPR-01
Travels - Jaisrinath ji ki
Bus Type- Non A/C Seater/Sleeper (2+1)
D.O.J. -2017/10/22
Dep. - Time - 22:30 hrs
Seat No - E
Boarding Pt - Near Pankaj hotel
Add.Opp.Mayur cinema Nayapura Kota,
Contact [protected] Thanks for using Giobibo.com

लेकिन मेरे बूंदी राजस्थान मे उसी दिन कुछ काम आ गया था / तो मेने जो कांटेक्ट नंबर इस टिकेट मे दे रखे है उसपर कांटेक्ट किया और उनसे बोला कि मेरा बोर्डिंग कोटा नहीं बूंदी रहेगा / तो Jaisrinath ji ki ट्रेवल्स कार्यालय से मुझे बताया गया कि ठीक है और ड्राईवर या उसका हेल्पर आपसे कांटेक्ट करलेगा /
मेरी तरफ से ओके हो गया /
लकिन फिर 9 बजे कार्यालय से फ़ोन आया मेने बूंदी बाईपास के लिय बोल दिया उन्होने हा बोला और बोला ड्राईवर या उसका हेल्पर आपसे कांटेक्ट करलेगा /मे फ्री हो गया फिर मे गुरुद्वारा बूंदी आ गया और बस का इन्तेजारकरने लगा / लकिन मेरे को रहां नही गया और मेने 10.30 पर वापस कार्यालय कोटा मे कॉल किया उन्होने ने फिर यही बोला बस वाला आपसे बात करलेगा फ़ोन से, मेने फ़ोन कट करदिया और मे वेट करने लग गया / इन्तेजार करते करते 11.45 हो गये थे लकिन बस वाले का कोई फ़ोन नही आया फिर मेने बूंदी गुरूद्वारे के पास नवरंग travles वाले से पूछा तो बताया गया बस तो निकल गई/मेरे पास अब कोई आप्शन मही रहा फिर एक पाली जाने वाली बस आई मे उसमे बैठा और जय श्रीनाथजी कि बस ड्राईवर के नंबर नवरंग ट्रेवल्स वाले से लिय और उसके फ़ोन किया तो ड्राईवर ने बोला मे नसीराबाद मिल जावौंगा/ मे उस पाली वाली बस मे बैठ गया और केकरी पंहुचा और ड्राईवर के फ़ोन किय बात हुई और ड्राईवर ने बोला मे वेट करलूँगा नसीराबाद मे वह पहुचा देखा वहा कोई बस नही है और मेने ड्राईवर के फ़ोन किये ( 15 कॉल मिनिमम )
लकिन ड्राईवर ने फ़ोन रिसीव नही किया और मे नसीराबाद मे beawer (अजमेर) पहुचा /और वहा देखा जोधपुर के लिय कोई बस नही मे 5 बजे तक वह इधर से उधर भटकता रहा और मे अभी 10 बजे मेरे घर पंहुचा और मेरी तबियत भी ख़राब हो गी जी कारण मे ऑफिस भी नही जा पाया /तो सर आपसे निवेदन है कि आप उपयुक्त निर्णय ले और मुझे जो मेरा नुकसान हुआ है वो भुगतान करे/ भविष्य मे ऐसी गलती न हो जिससे pessangers को तखलीफ़ and मनीwaste न हो /
ड्राईवर के नंबर [protected]

धन्यवाद

Jitu Sharma
[protected]
[protected]@gmail.com

Worst service being offered by the goibibo team i got an airline ticket booked on 15th sep 17 with pnr no. Pivty8 date of journey was 22 oct 17 at 2.20 am. Till 21st evening at 6 pm my booking was showing as in process when i called the customer after lot of followup i got the confirmed ticked, after inspite of request they did not update the pref of veg meal which was included in the ticket fare and ultimately the airline did not offer the veg meal and the traveler has bear the problem, today when i called the customer care again there reply was sorry we did not update the pref of veg meal. And hence could not help u out.
This clearly reflects the careless attitude of the goibibo team they r simply playing with the customers by hiding facts and did not bother about the customer service.
We should really avoid the service of this goibibo as they r fraud. If after making entire payment i have make follow up for everything there is no use o[censored]sing there service.
Pls all avoid service of gibibo as they r cheating with customers.

Hi team,

My name is nikhil agrawal. I booked 2 flight tickets using goibibo on july 01, 2017 for travelling to delhi to mumbai and mumbai and delhi. The travel date from delhi to mumbai was july 29, 2017 by spicejet airlines and mumbai to delhi was august 05, 2017 by vistara airlines.

Pnr-s2sksb for spicejet (Delhi to mumbai on july 29, 2017)
Pnr-pqmul7 for vistara (Mumbai to delhi on august 05, 2017)

Few days later there was change in rules and i got to know that there will be a refund on udf.

I contacted goibibo and requested them for processing the refund on udf for my ticket bookings. They informed me that refund will be done soon. They also informed me that for ticket in spicejet airlines the refund amount is inr 576 and in vistara airlines the refund amount is inr 477.

After numerous follow ups with goibibo i received a refund of inr 477 in the month end of september however i am still following up with them for the refund of inr 576. Everytime i contact goibibo, they are giving me a new timeline and a new excuse for the cause of the delay.

Even today also they have said 5 more days for the refund to be processed. I request you to kindly help me in getting the refund as early as possible for the amount of inr 576.

Thanks and regards,
Nikhil agrawal.

I have made a fee payment to ignou on 16/10/17. It got deducted from my account.

Now it has not yet reached ignou. I've sent mail to payu and my bank. But they say money is capturedin the payment gateway. I am sending the transaction detail. Kindly either refund my money or forward to ignou. It's my term fee. So please do help me out.

Name meenakshi
Amount 7811.80
Ibibio reference i'd [protected]

Bank transaction id 17320309

It is showing on my transaction that the beneficiary detail as
Ibibio web pvt ltd
Beneficiary ac [protected]
Ifsc 13310

Pls help

Sub:
Dear sir,

I have booked, a little while before, the above ticket for my wife (Passenger name: mrs. Cr shylaja sadasivan regd. Mobile [protected]) with this emailid as the regd email. But due to a small error in clicking the date instead of 2nd nov. 2017 the ticket came booked for 31st oct. 2017. That is my request is to change the date of travel to 02 nov. 2017.

The ticket was booked thro' goiibo site.

I have immediately spoken with goibibo executive mr. Mohsin and politely explained to him the problem and requested him for help. He has, after making an effort, immediately connected to goair executive ms. Priyanka. I have reiterated my problem and requested for any way a possible support to reschedule the ticket to 02/11/2017.

It is very unfortunate that the standard policy read-out by ms. Priyanka is totally adverse and amounts to nil financial adjustment for the new ticket. If i cancel the ticket, airline takes rs.891 and convenience charge of rs. 250 is lost, and then goibibo, the service provider also takes his service charges, etc., but i am absolutely unsure whether any money would be paid back to me or not! However, the airline can sell the same seat to somebody else and agin earn extra money... I hope you understand how the customer gets robbed and stupid in the whole deal...

Very helpless! Is the only way before me is to book another ticket and to suffer the total money paid (Gross it up with it paid at 33%) on the booking!

Can you kindly look into the matter and arrange to offer a value based solution, please...

All that because a wrong selection of date, by a small erroneous key-board stroke! Too out-of proportionate penalty!

I would once again request both goair and goibibo to kindly look at the issue!

Yours sincerely,

Nn sadasivan

I have booked 2 - delux ac 4bed rooms in mannat palace hotel in ajmer shareef through goibibo for two days but at the time of check in, hotel manager said, i have only one room available. They sold my room to other one. I called all hotel management and goibibo cutomer care but they didn't provide 2-room at same hotel or any other hotel. Very bad experience my family faced by goibibo.

I booked one ticket from bangalore to pune where drop time was 10 am but due to break failure i reached at 9 pm. On 3rd at 12am my exam was there which i missed due to this bloody bus issue, if you can't provide good service and punctuality then why you taking this type of job where customer has to reach on time even though i missed my flight too, after exam my flight was there at 10 pm that same i missed where i lost my money as well as important exam too. I will not leave you people simply for this same.
Seriously bad service provided my this bus, no facilty for blanket, that also we have to share with others what is the hell service you are giving. Even charging point was not working then what type of feedback you are expecting from your customer.
I want my complete amount to be refunded right now and my flight booking amount too because of you it got missed.

I have forgotten my password of account
[protected]@ibibo.com
This i'd i have used for creating fb account.. R8 now i dont rembr fb pswrd also... If i say forgot paswrd on fb pge, passwrd reset link will b sent on my ibibo a/c...
If i say forgot password on goibibo site it is asking me some other i'd which i have used while creating my ibibo account... Which i don't remember.
Plz tell me how 2 resolve it

I have booked ticket for bangkok-phuket pnr jr1hth and phuket-bangkok pnr nr71nh where i have included check in baggage rs. 709 in each. Price break up attached. But at the airport airasia representative confirms that no baggage has been included from the agency for both the tickets and i had to buy it for 900 thaibhat for bangkok-phuket and rs.385 thaibhat for phuket-bangkok. What is this fraud!

Hi team

I have checked online on your website and booked the ticket for my mother xyz (Don't want to mention exact name) for 15/10/2017 from manchester (Uk) to udaipur (India). I have booked end to end ticket from your website out of suggested options on website

1. Easyjet :- machester to amsterdam pnr :espng6j

2 airfrance :- amsterdam to paris pnr :oaz4et

3. Airindia :- paris to delhi pnr: ybges

4 airindia :- delhi to udaipr pnr :jmtym

Now when on 15 oct 2017 early morning i reached to manchester airport easyjet team told me that easy jet is point to point airline so you can't travel as you are going to india. You have to book through klm, flybee etc who provide transit facility, easyjet don't have transit facility and you can't fly.

My first question: - why goibigo have suggested this option if easyjet don't have transit facility, while booking i have motioned that i am looking for flight from manchester to udaipur (India)

Anyways then from manchester airport i called to goibibo international flight department and ms. Kajal have attended, she said i can't suggest anything and she transfer the call to supervisor subham. Very sad to inform you that you have such a bad team members and senior managers that they take client for granted. I continuously calling them but they have not at all responded, they were just we are working on the issue and they never called me back. I was continuously making international call and waited for them for more than 5 hours. I have suggested them to change the second flight from manchester to paris but they have not did that. Even i suggested them to talk to airfrance authority they have not did that. Above all as a irresponsible manager and executive kajal and shubham both have left for the day from office without handing over my issue where i am stilling waiting at airport for 6 hours along with my 63 year old mother and my son.


My second question: - is this is the way your team works, if they finish their duty, can’t it there responsibility to handover their work? Instead of that they just close the ticket. And i told them number of times to call me back but they never call me and just put the comment the mobile is not reachable

Now later mohammad from your team was cooperative, he was calling me back and he was the only person trying to resolve the issue and understanding the issue. Though he was also not able to check or reschedule the booking from manchester to paris. Main point is mohamad is able to call me but for kajal and shubham i was not reachable

Because of the wrong itinerary suggestion on your website my mother was unable to fly from manchester to paris and then when none of your team member can help me then i myself have spend 400 pound and booked the ticket from manchester to paris (Using flybee flight) and then at 5 o’clock my mother travel from manchester to paris. And then continue with her rest of booking.

Now what all your team can do at that time
1.in the morning they can call to airfrance and ask them to change the ticket of second flight from manchester to paris and in the morning they were charging less but your team has not did that.

2. Your team can at least call me back with the progress of the work and what they are planning and doing but none of your team member call me back, above all they just close the ticket

3. Your team can plan the next options so that at least next flight cancellation won’t require when they also very well know the it’s fault of travel agency to provide the wrong itinerary and later they have to bear the expenses of whole ticket.

Now refund 400 pound which i have paid to book my mother ticket from manchester to paris as there is no fault of mine and i was unable to take the flight from manchester to paris because the suggestion given on your website was wrong.. Even one of goibibo customer care exceutive talk to easyjet team and they confirm its not visa issue and it is point to point service issue and easyjet provide only point to point service, and this option is not valid for multiple itinerary booking

With reference to the booking with pnr no: q9gsni

My travel request was on 20th nov 2017, during the itinerary while booking on goibibo website, my request was for :

Ixc - delhi - vistara uk 879 (15:20 - 16:20) on same day i. E. 20th nov 2017
Delhi - bom - vistara uk 955 (17:40 - 20:05) on same day i. E. 20th nov 2017

Both on same day (I. E. 20th nov 2017) with 1 hour 20 min layover.

But after my payment to goibibo, i received a booking which was not correct as per itinerary

I got my booking with below details:

Ixc - del - vistara uk 879 (15:20 - 16:20) on 20th nov 2017
Del - bom - vistara uk 983 (11:40 - 13:50) on next day i. E. 21st nov 2017

I have already escalated this to goibibo management

I have inform you that last night rs 500 had been debited from my idbi acount and credit to ibibo ac. No. Xxxxxxxxxxxx0639 and upi ref no[protected] date 15/10/2017 time 21:24 pm please refund my 500 rs. I will try make transection to other source but amount creditet to ibibo acount.

Regards
Neeraj kumar singh
[email protected]
Mob [protected]

The costumeer care doesn't listen to us she cuts the phone without listening to me and the refund polices are worst then ever in any app i did'nt get my refund and i will recommond others plzz not to use goibibo due to their in appropriate behaviour towards costumer and they have blocked me on the constumer care no. I respect your policies but what about the costumer services and its 500rs and these apps are only run by the people i want my refund back thats all or i have to take some serious actions regarding goibibo by means of social media
Thank you

There is no minetal water providef to any pessanger during travelling & lunch holt at place there is only onr restaurant to dinner there is understanding betweein driver and restaurant owner pls do needfull to improve customer satisfaction otherwisr i will spread this information socially i am travelling from haveri to ahmedabad in your travells because of my bedluck & it is diwali time & and last time i have no choice otherwise i will not travell by your travel setvice my bus no is ka 01 ac 9504 of srs travels, pls take care of your customerd for future and make machanism for customer support during the journey

02 oct 17 i had my ticket from goa to pune at 20:35 and when i called to enquire which stop was bus coming they say that it is cancelled you can see any other bus. When i asked to arrange a ticket for me they simply said it is not possible at this point of time. It was horrible for me to find a bus as 02nd october was a long weekend and all the buses were completely full.
Why did they show the ticket as confirm they should have told me earlier that ticket is on hold i would have easily arranged prior. And the most interesting thing that at 18:30 i called them so they said it is cancelled it should be noted. Otherwise i would have got this surprising news at 20:35 and then it would have been impossible for me to return pune. My ticket was ac sleeper and then somehow i came sitting in an non ac bus and that too sitting the whole night. It made my journey so tough. The next day i had to join office and because of the timing i directly got down near my office and somehow reported at my office.

I want a compensation of 10 thousand as a customer.

I had made a payment on the 4th of october from my account, in order to pay my exam fees. Unfortunately, the payment wasn't successful but the amount got debited from my account. Its been 11 days and i didn't receive the refund yet. Please see to matter.
My account details are:
Ashwin mahendra
Federal bank, thamaram branch, chennai
Account no. [protected]
Ifsc: fdrl0001001
Date: 04-oct-2017
Particulars: fn/shp/[protected]/[protected]/ibibowebprivateltd, savings ([protected])
Debit: rs. 2, 689.16

We have booked 3 tickets for us from krabi to bangkok for today 25 th september in thai lion air through goibibo.com (Flight:sl815, pnr:wnipgt, booking in name of anik mukherjee confirmed and find the tickets) and next

(Flight no: sl815, pnr: xvdsrr), we had confirmed booked tickets with ticket no (816-[protected] & 816-[protected]).

But, during check in time thai lion air desk stated that ticket no - 816-[protected] in the name of sumanto ghanty) wasn’t confirmed. Thai lion air also showed us that ticket wasn’t comfirmed (See the screenshot below). So we called goibibo helpline as thai lion air told us to talk with our agent. But no necessary action or even a reply wasn’t given from their side. We were helpless at the last moment just 1 hour before takeoff of our flight.

So, we had no options without buying a new ticket at a much higher price from the thai lion air counter based at krabi airport.

It’s a extremely poor and unprofessional service from goibibo.com.