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IndiaCakes.com Complaints & Reviews

www.indiacakes.com
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Updated: Nov 16, 2024
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Bad 😕 It seems that IndiaCakes.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Payment was successful but the cake was not delivered and no refund was processed
Third class fraud company, no delivery on time, no refund.
Did not deliver me the cake

IndiaCakes.com reviews & complaints page 40

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P
Parul0098
from Raipur, Chhattisgarh
Nov 26, 2017
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wrong product delivered

Website: IndiaCakes.com

Hi,
I ordered a bouquet and a cake for rs1090 through indiacakes on 10 nov 2017 (Order no. [protected]). Cake was fine but they delivered 6 separate roses instead of a bouquet. I gave them the option of either replacing the roses with bouquet or else refund my money on the day it was delivered (11 nov 2017). But they said since the roses were delivered they can't replace the order now and will refund. After that i have mailed and called...
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deepika marwah
from Delhi, Delhi
Nov 25, 2017
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a gift item purchased for 1500 rs. was not even a worth of 200 rs. poor customer service

Address: Pune, Maharashtra
Website: www.indiacakes.com

This company is a cheat after so many follow ups with unsupportive & rude customer care excutives who disconnect calls when they dont have any answer, india cake responded to my below mail with following one line statement. I read so many negative feedbacks on fb about and no redressal to them wish i had read them before. I simply want a refund on my purchase and they can take their product back

Dear india cakes team,
br...
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K
Kitty123
from Kanchipuram, Tamil Nadu
Nov 24, 2017
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money not refunded

Address: Chennai, Tamil Nadu
Website: Indiacakes.com

I have ordered black truffle with red rose bunches worth totally rs 1175 on nov 3rd after few minutes india cakes have cancelled the order and when sent mail asking for refund they immediately responded saying it takes 7 to 10 days to refund the money. But after 10 days when i followed up no replay fro m them... Fraud company.. Plz do not order cakes from this site... I am spending my time only to tell public tat don't order cake from. This...
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A
Anu03
from Thiruvananthapuram, Kerala
Nov 17, 2017
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unprofessional behaviour

Address: Pune, Maharashtra
Website: Www.indiacakes.com

Had ordered cake with the asap delivery option that has the highest charge for delivery. Called them one day before to tell them that i expect it to be at 10am in the morning. The person replied that it can be delivered early if we bake the cake at night. When today i called them they straight away replied that it is not possible. On asking that i have payed you extra for this then how you are irresponsibly saying that it is not possible....
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A
Angel Sahita
from Bengaluru, Karnataka
Oct 8, 2017
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worst service charged additional but no service no refund spoiled birthday

Address: Pune, Maharashtra
Website: www.indiacakes.com

I booked a cake at indiacakes.com at 11:45 pm having order no[protected] for delivery in varanasi and there were different delivery options chargeable at different rates depending on how faster you want to get it delivered. I chose the "before 2 pm option" and paid rs.175/- extra for the same. After placing the order for confirmation of the order and delivery time i called their customer care at[protected]. I asked the executive about the...
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V
Victor William
from Nakur, Uttar Pradesh
Sep 29, 2017
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order not delivered

Website: Indiacakes.com

Hello,

I ordered a cake on 29th september and ordered it to be delivered before 2 pm to myself. However, i did not receive it yet until 6:30pm until when i come to know that it has been delivered, whereas i actually did not.
Order number : [protected]
Item ordered: chocolate truffle cake half kg total amount : rs. 775
First time user and really disappointed by the service.
Please make sure that i...
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S
Sudeshna Chakraborty Dey
from Kolkata, West Bengal
Aug 21, 2017
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pathetic service

Let me first tell you about the amazing staff... Ms. Neha.. She feels that her name is enough to know her in the company.. Wooooooo. Let me first appreciate the pathetic service you gave me over the phone, it was a mistake from your end my dear "or shall i rather say ur company 's end which you don't think to be a part off coz u r not at all a part of team to be apologetic of sending a stale cake. Well if the employee has soo much of attitude...
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D
d100225282
Apr 27, 2017
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No commitment to customers, very bad experience

I am a customer from hyderabad and have ordered cake and flowers from indiacakes on 25th april, 2017 and paid for midnight delivery which was supposed to be delivered by 26th april 12 am. With total disappointment i waited till morning to cancel the order. When i requested to cancel order, i was said it cannot be done and i said i paid extra for midnight delivery and she said before 2pm also we charge extra money. I called them around 6 pm...
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J
Jinu Mathew
Apr 24, 2017
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Fake company

Address: Kolhapur, Maharashtra, 416005
Website: indiacakes.com

I had placed an Order #[protected] on April 23rd 2017 & they gave 100 % assurance that they will deliver by April 24th on my husbands birthday.

By afternoon they reply saying that not possible today, they will deliver tomorrow.(god knows that tomorrow will ever come)

They really spoiled the day.Customer service is least bothered..They just say NOT POSSIBLE.(no effort to even try).I dont think i am going to get...
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V
Veena Tandan
from Mumbai, Maharashtra
Apr 22, 2017
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Cancelled the order and didn't inform

Address: 400078
Website: Indiacakes.com

Order no is [protected]. I placed the order for 850rs cake and after placing the order i called indiacake customer care and asked them if they can deliver at the given address and when i called on the delivery date, they are telling me that they can't deliver at that address. They cancelled my order and no email or msg informing me about the cancellation . How unprofessional even after paying the full money. Will never order from here again....
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S
Sreecues
from Delhi, Delhi
Apr 5, 2017
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Cake for Birthday

Address: New Delhi, Delhi, 110075
Website: www.cakedeliveryindia.com

I have ordered a cake to be delivered to my father on his Birthday on 5th April 2017 at Kerala. I had gone through their site and made payment through my debit card.I got a mail from them of successful transaction

Your Transaction was SUCCESSFUL !! . Thank you for your purchase!
Your order number is 56415.
Please keep this order number for future reference.

But today till now nothing was delivered....
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Deepshikha Raina
from Delhi, Delhi
Feb 25, 2017
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Complaining about the order which was supposed to be delivered at midnight 24th feb is not delivered yet

Address: 180002
Website: Indiacake.com

The order number [protected] which was to be delivered at my address in Jammu had to b delivered at midnight 24th 2017 and for which there was an additional charge has not been delivered yet. My family kept on waiting fr the delivery for the whole time. There was no call nd no info regarding the order placed. The order can not be tracked nd you people are so irresponsible. I need a revert as soon as possible...
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S
Swati Shekhar
from Nashik, Maharashtra
Feb 16, 2017
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Money is yet refunded yet

Address: Pune, Maharashtra, 411057
Website: Indiacakes.com

Hi,

It's been more than a month now since I placed my order with this site and the order got cancelled from their side as the address was o[censored]SA so I basically I placed the order by mistake to the Indian site.

Since then I have been taking follow ups on calls mails and everything possible but no action has been taken yet and I haven't got back my money in my bank account.

I have called the customer...
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Ashish Tripathi
from Chennai, Tamil Nadu
Feb 16, 2017
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Order is not delivered and no refund and no answer from company

Address: Pune, Maharashtra
Website: www.indiacakes.com

I have placed order on 13th Feb for a cake to be delivered on 14th feb.
Order Number:[protected]
This order was never delivered and still status is forwarded to vender. I tried to contact their customer care number[protected] and also sent many mails till now not a single reply from them

I have also raised several tickets:-
https://supportindiacakes.freshdesk.com/support/tickets/6090
https://supportindiacakes.freshdesk.com/support/tickets/6210br...
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B
boni996
from Ernakulam, Kerala
Feb 15, 2017
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Lost my money!!

Address: Kolhapur, Maharashtra
Website: indiacakes.com

I had orderded a half kg white forest cake on feb 14 2017 and the transaction was successfull with an amount of rs800 charged.The cake has not been delivered .And i already lost my money .later on i received an email saying the the order is incomplete!!how can that happen because trancsaction had already taken place and money had gone!!I tried calling several times they are not picking up..Please either indiacake has to refund the money back...
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C
cooooolrishi
from Bhubaneshwar, Odisha
Jan 17, 2017
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Regarding refund money

Address: Pune, Maharashtra
Website: www.indiacakes.com

I have ordered a cake on 9th nov 2016... price of cake was 550/- nd i had paid a late night delivery charge of 250/-
but the cake was delivered next day i.e., 10th nov 2016 in afternoon
so i asked them to refund my late night charges ... nd they are not refunding it
they hav said that we take 24 days days to refund the amount but already 2 months passed
my order no is M#[protected]
my refund ticket was created...
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M
Mk777
from Mumbai, Maharashtra
Dec 24, 2016
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Wrong cake delivery indiacakes.com

Address: Kolhapur, Maharashtra, 416005
Website: www.indiacakes.com

Orderd a cake through there website, all payment was done beforehand.
To my surprise when cake was delivered it was entirely different cake.
On raising the complaint that the delivered cake is entirely different, received a response that chef are different & called will be different.
I know do to this some differences can be there, but entirely different cake.
Wow!!!
Just want to inform everyone that...
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J
Joylaxmi
Nov 30, 2016
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Order was not delivered

Address: Pune, Maharashtra, 411040
Website: Kolkatacakeshop.com

I had order a cake online and it was supposed to get delivered by 6pm on 30/11/2016. The order number is KOLKN103993 and tge order is confirmed as per the mail sent to me . Unfortunately The cake is not yet delivered and when I call the customer support team, No one from the customer support team answers the call or writes back. I will definitely take a legal action against these fraud people. I have already made an online payment and would...
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A
ajit54874
from Delhi, Delhi
Oct 10, 2016
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Very poor quality and service

Address: New Delhi, Delhi

I had orderd a bouquet but what i was delivered was totally different and after fews days mail and calls and finally a call with manager, the manager said "hum kuch nai kr sakte aapko jo karna hai kr lo"
I jst wanted to know why different types of bouquet are shown on website and with diffrent cost and when a customer select a particular one that means he/she wants the same. You can't just deliver any thing as per your confortability...
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A
AASHIMA CHHABRA
from Pune, Maharashtra
Sep 20, 2016
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Neither delivered order on time nor refunded money

Address: Pune, Maharashtra, 411002
Website: www.indiacakes.com

Hi
I ordered a cake for night delivery on 11 aug, 2016. But the company failed to deliver the order and even failed to refund the amount that was paid to it. Customer care is not able to respond properly and usually they keep the phone on hold. They even dont respond to e-mails thus befooling customers and making false promises for the delivery. They l also charged extra amount for the night delivery and still the delivery of order...
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