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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Nov 8, 2024

Complaints 10809

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So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Refund not provided for cancelled ticket

Money not refunded after failed transaction.

To change boarding point

Failed transaction money not get back

Money deducted from bank account but not credited in r wallet UTS app

Most useful reviews

Mobile Verification Code NOT Received

Refund not received yet.

Too many invalid Captcha in login to IRCTC website

money deducted from bank account but not credited in r wallet of uts app

DO NOT SHOW MY BOOKED TICKET HISTORY

Mobile number already registered

Featured stories

No refund for 3hrs late train, tdr filed, status: cr repudiate

Regarding my refund of amount as I have filed tdr on 17.06.22 but irctc is making false allegation and harassing

while recharging uts, money got deducted but uts wallet balance is 0

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 315

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Address: 600117

Website: https:irctc.co.in

When i booked a ticket on 16-jul-2016, the ticket was not booked but the amount was deducted. Today (18-jul-2016) the ticket amount of rs.793 was refunded whereas the commission amount of rs.11.50 is not refunded.

When a ticket is not booked, the commission amount should also be refunded.

Please let me know what is the procedure to get my money back....

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Address: New Delhi, Delhi, 110092

I booked two tickets for my parents in senior citizen category on 15/07/2016 in unchahar from on to delhi. When train was about to reach old delhi then at outer of station 4 to 5 suspected men came into 2nd a. C. Coach and asked my parents and another fellow lady passenger to help them in bringing luggage from seat to nearest door. They gathered there and covered all the luggage in between them. When my parents tell them to show th luggage...

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Address: 590001

Website: ------------

Sir, is rajasthan n my business is inkarnataka. All tickets booked on the irctc are my own tickets only. Not a single of other person. Then why my acc."dalpat9005" has been deactivated without prior notice and on wt reason sir, i am old man should be taken care of. Awaiting your reply at the earliest.
I am the single user of my acc. I am your costmer for last 20 years when irctc started almost. I am your real costmer since last 50...

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Address: Surat, Gujarat, 395006

Website: www.irctc.com

Never ever book your ticket with irctc.

I have booked ticket with irctc, i suppose to travel on 4tht july 2016, but on that day in morning around 10am i got txt msg on my mobile its say train is cancelled so same time i have check my pnr stats on my mobile and shows train is cancel.
After that i went to railway station to conform train is cancel or not so also they told me train is cancel.
So i have arrange something...

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Address: 530047

Reservation was done on 15 Jul 2016 by using credit card HDFC. amount of rs, 1456 was cut but ticket not generated. second time ticket was issued and rs. 1456 was deducted. ref; IRCTC 11779.
pl. make my first transaction refunded back to my credit card....

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Address: Kolkata, West Bengal, 700068

Website: www.irctc.co.in

There were no veg meals, snack or even tea at 12 noon in the ac coach even though the train has a pantry car. Train no 12663 howrah - thiruvananthapur expresss. Pnr no -[protected]...

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Address: New Delhi, Delhi, 560064

Website: irctc

Refer PNR no.[protected]. Date of journey=28/08/2016.. Train No. 12610. Ticket Cancelled on 12/07/2016. Ticket fare Rs. 807/-. Refunded amount only Rs. 360/-. The cancellation charges should be only Rs. 90/-. Pleasehelp and rectify the anomaly....

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Address: Thane, Maharashtra, 401203

Website: Irtc

I myself rohansingh s mertiya tried to book online ticket but showed transaction failed and no ticket issued but amount deducted from my account
Thank you for using your sbi debit card 524xxx5636 for a purchase worth rs1459.5 on pos 2002 at irctc in txn#

Hi, payment of rs. 522.19 with ref. no. nr[protected]c2has failed. please try again. if the issue persists, use any other payment options.
These are the is...

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Address: New Delhi, Delhi, 111001

Website: www.irctc.co.in

I cancelled my tickets on irctc website.they show that the amount has been refunded to gateway bank which is different from the actual payment debited bank.i have sent several mails to irctc and payment is pending from long time.pls help in the matter.tickets id are 3462795 and 3599233.Near around Rs.17, 000 has to be refunded.i cancelled 2 tickets in feb 2016, 2 in april 2016 and 2 in june 2016.please suggest what is the procedure.
Even...

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On date 13.07.2016 at about 10.00am to 11.00 am unknown person booked the irctc ticket from my sbi atm card and withdrawn the amount rs.7914.00
1. rs.6297.00 txn#[protected]
2. rs.1617.00 txn#[protected], plese find the name of person, address, and mobile number. and please suggest how could find the person who use the my atm card for booking of irctc ticket. while my atm card in my hand....

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Address: Mumbai City, Maharashtra, 400077

Website: IRCTC

Transaction id is [protected] from icici bank saying transaction was successful but irctc has not issued the tickets. my ticket was booked today morning for ahmedabad from dadar but tickets haven't been booked or issued but irctc has deducted monet through icici bank transaction id is [protected]. please help and let me know whether tickets have been booked or not or refund will be issued and by when??...

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Address: 462036

My account has been debited by Rs223/- on[protected] while railway ticket booking from Bhopal to ujjain(IRCTC Trasanction No [protected]). please reverse this amount and credit in my same account.

Regards
Sudheer kumar
[protected]...

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Address: 520001

Website: Irctc.co.in

Idly vada print rate 32 sale price rs 40. RO refill water for 2 litre print rate rs 8 selling rate rs 10. Plartorm no 5 station vijaywada. Train no - 12722 / 18262 . Date of journey 11/07/16 . Time - 08:30 coach s10 pnr no- [protected]...

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Address: Chennai, Tamil Nadu, 679103

Website: www.irctc.co.in

Respected sir,
I tried to book a ticket on 3rd june 2016 for a journey from quilon to ottapalam station with irctc's official app - 'irctc connect'. unfortunately during the transaction process some error occurred and the booking couldnt be completed. but an amount of rs.597 was debitted from my father's account. when i tried to get the train no. from the app i was shocked to know that its not even in the failed...

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Address: Thane, Maharashtra, 400601

Hello i booked 3 tickets with pnr: [protected] from bandra to unjha on 7/7/16 morning... after sometime i cancelled my tickets due to change in plan.. according to policy 180rs cancellation charges has been deducted, that is ok... but i haven't received the remaining refund yet infact i got the message on 8/7/16 that you have received a refund of rs795 but today when i checked the balance i haven't received any refund yet. what pathetic service,...

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Address: Uttar Dinajpur, West Bengal, 733134

Website: irctc.co.in

Respected sir,
I had booked a ticked through your online app and the confirmation message that i had received says that my both the tickets were confirmed. but when we arrived at the station we came to know that one ticket was confirmed whereas the other ticket is on waiting list. i have my family with me and tbis kind of harrasment is no way negligible. for the reference the message received is being attached below too. now the matter...

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Address: Bareilly, Uttar Pradesh, 243006

Website: www.irctc.co.in

Hey i want to complaint against the railway travel agent because of that the normal people were not make ticket online or by reservation counter the give to railway the commission that's why the normal people were not be able to book there ticket at home because of the travel agent these are bull people so i think that we must have to complaint against the travel agent and take a strict decision about him and give no seats to them only...

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Hi,

I have recently filed a tdr against pnr number [protected] as i had booked 4 tickets in thetrain number 12840 and 2 of the tickets got confirmed while the 2 of them were under waitlist. However, i have received a reply from irctc stating that there would be 0 refund.

Here are the details of the tdr claimed:

1. Scheduled arrival of the train at the boarding station was 5:35 pm on 18th jun' 16br...

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On 12th june 2016 while travelling from new hasimara station to guwahati by train no 15657 bed rolls were not provided to 7 o[censored]s. pnr no [protected] & [protected] coach no b-1 seat nos. 2, 5, 6, 31, 32, 59, 60. coach was also not clean. matter was referred to mr tete (tte in the coach). written complaint was lodged. please take stringent action on the erring persons....

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Address: Ujjain, Madhya Pradesh, 456010

Recently my brother came over to our house from his work place via train. and i got to know that he bought a bottle of jal neer. he told me that he has bought it in rs 20 while its mrp was rs 15. then i got to know where ever you buy this you have to pay the price more than printed. this can be proved to be major scam if it is done. and i think the concerned authority should look into is as soon as possible...

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