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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Nov 8, 2024

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So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Refund not provided for cancelled ticket

Money not refunded after failed transaction.

To change boarding point

Failed transaction money not get back

Money deducted from bank account but not credited in r wallet UTS app

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Mobile Verification Code NOT Received

Refund not received yet.

Too many invalid Captcha in login to IRCTC website

money deducted from bank account but not credited in r wallet of uts app

DO NOT SHOW MY BOOKED TICKET HISTORY

Mobile number already registered

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No refund for 3hrs late train, tdr filed, status: cr repudiate

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while recharging uts, money got deducted but uts wallet balance is 0

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 313

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Address: 827013

Website: www.irctc.co.in

Hi,

This is to inform you that i did not receive any kind senior citizen concession on my ticket booked from patna to bokaro steel city for 23rd aug, 2016 which i booked on 09th aug, 2016. (Pnr no.-[protected]). Total cost of the ticket amounted to rs.980 without any concessions
Kindly look into the matter and provide the refund asap as per irctc senior citizen concession norms....

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Dear sir please look in to it urgently, i am now out of india and my is switched off.
Thanks / hemachandran

From: k. G. Hemachandran
Sent: 09 august 2016 07:23
To: '[protected]@irctc.Co.In'
Cc: '[protected]@irctc.Co.In'; [protected]@hotmail.Com; [protected]@gmail.Com
Subject: fw: booking confirmation on irctc, train: 16381, 02-sep-2016, 3a, cbe - nyy

Dear duty officer

Kindly...

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Address: West Godavari, Andhra Pradesh, 534235

Website: WWW.IRCTC.CO.IN

My irctc account suspended without any information.

I have already filed a complaint by sending an email to [protected]@irctc.Co.In but didn't get any response
Ticket id [irctc #3649340]

My email id [protected]@yahoo.Co.In
Phone number [protected]...

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Address: New Delhi, Delhi, 110017

Hello sir, i have booked my ticket for new delhi to patna for date of journey 4/11/2016.In this ticket the fare of my 7 years son has been deducted but in the ticket the booking status is shown as no seat/birth avaialble whreas till date there is wait list ticket is available on sites.
As at the time of booking there are seats available hence requested to look into the matter and arrange to provide seat/birth as per norms.
In...

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Address: New Delhi, Delhi, 110045

Website: Indian

Am shocked at the service of the railway officers who are not able to refund my money. Sir, its been a year since I filed my TDR. Me and my family were going to attend a function in patiala date 10 may 2015. The train "AMRITSAR EXPRESS" PNR. NO [protected] was scheduled at 4:30 am but because of some reasons it was 3-4 hours late, so we did not board the train and filed the TDR- REF.no EKT[protected] and Transaction no. [protected]. Its...

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Address: Khagaria, Bihar, 851203

I have booked two tickets from IRCTC.money was deducted but ticket not booked.I have mailed to IRCTC.subsequently I have received a mail from IRCTC that the money has been transferedto my account.I have checked my account and found that there is no such refund.Transaction no [protected], [protected], date 3/8/2016.train no 12393.amount 1003....

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Address: 733436

Website: irctc.co.in

Quality of food is too bad and contacted with the restaurant personnel ...they told us that they made it in that day but after tasting it is dam sure it was previouse cooking. As a result no customers were there for lunch...at first we could not guess that why no one is there... ultimately we cant eat the lunch and at last loss of money...so I request not to do next time and dont cheat anyone like that tasteful food are there...thanks...

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Address: New Delhi, Delhi, 5786

Dear sir? Date 02/07/2016 delhi has been station rude the train did not come delhi station and diverted train another passenger for the yatra to the train no 12312 tdr file had been received, but did not receive a refundable sl no1- pnr no [protected] t - id [protected] sl no 2 pnr no [protected] t id [protected] - sl no 3 - pnr no [protected] t id - [protected]'m applying for the return of the money is back
Payment axis...

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Address: Surat, Gujarat

Website: www.irctc.co.in

Visited the food outlet Food Express at Surat station platform no.1. The cashier Sunil Kumar charged me extra amount than that printed on the menu. I am enclosing the retail invoice and also photograph of the menu. They are not updating the menu prices and cheating the public. People will always order by looking at the prices of the printed menu as many people are running on tight budget. It is their responsibility to keep the menu updated....

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I am Sambhu Nath Adhikari, have an irctc account (sam_adin) and usually whenever I/we wish to travel I had booked my railway ticket from irctc. I had booked three tickets on june for october 2016. Now from last month I saw that I account is suspended due to "Use of autofill Scripts or Enormous hitting on site". I dont know their error message and for what it is raise. Then I am asking several times to let me know the exact reason behind this....

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Address: West Champaran, Bihar, 845106

Website: Irctc.co.in

My user id- deccankhan
I am requesting you sir that my refund money have not come in my account please look your palace, send my money as possible as.
THANKING YOU...

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Address: 600079

Website: www.irctc.co.in/eticketing

I booked ticket from irctc, using net banking facility (on 03/08/2016) . Money was immediately deducted from my bank account. But the ticket was not booked.
And money is still not refunded.
Net banking ref:[protected].
So i request a refund for this[protected]....

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Address: New Delhi, Delhi

My family & I were to travel from Kopargaon Station to Yeshvanthpur, Bangalore on[protected] by Ahmedabad - Yeshvanthpur Express. On reaching the station we were informed that the train had been cancelled. We understand that the fare would be returned to the passengers immediately without applying for the same. However, IRCTC has still not refunded the amount. PNR numbers are as under:

[protected]
[protected]
br...

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Address: New Delhi, Delhi, 110015

Website: irctc.co.in

I cancelled the following train ticket on 09-Jul-2016 14:36:24 HRS. But I didn't received the money back so far. The TDR status is still CR Registered.

TDR Transactions Details
Transaction ID: [protected]
Train No./Name: 13132/ANVT KOAA EXP
PNR No [protected]
Date of Journey: 09-Jul-2016
Date Of Boarding: 09-Jul-2016
Date of Booking: 08-Jul-2016
From: ANAND VIHAR TRM (ANVT) To:...

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Address: Khagaria, Bihar, 851203

Sir,
I booked two e-ticker online. Money was deducted but ticket not booked. I was waiting till now the amount may be refunded. So far refunding has not been done by irctc. Kindly process refunding immediately.
Ticket detail —
Train no 12393, transaction no [protected], [protected].
Journey date 28 aug 2016.
Amount 1003 rs.
Thanking you....

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Address: 712232

Website: www.indianrail.gov.in

Sir,
My name is Sonali Ray Khan and my user name is sonali106 .During the booking time, 2 failed transactions are made from your side.

1) [protected] 5th july Rs.433/-
2) [protected] 14th jun Rs.1373/-
I Send you all my Bank statements details according to your requirement but still now You can't refund my money.Again I am sending my all bank statements where you will see my money goes to IRCTC...

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Address: New Delhi, Delhi, 5786

Dear sir? 02/07/2016 - train ticket 12312 kalka mail from delhi to bardhaman was my date? Now delhi can not come out because i did not? Sl. No 1- pnr no [protected] - t - id -[protected] - but me a refund application is deoa talks
M. No [protected]
Email - [protected]@gmail.Com...

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Address: New Delhi, Delhi

Website: Indian railway

Sir, I am Radha kushwaha I come to Delhi from banda to up sampark kranti/12447. Mera tatkal ticket waiting me tha lekin bad me conferm hokar S4/56 net me dikha rha tha lekin vaha koe aur baitha tha jinka bhi S4/56 seat nom. tha. vo us seat se hatne ke lie taiyar nahi the and mughse ladaye kr rhe the. Mai TC ko rat 2:00am tak dhudati rhi lekin vo nahi mile na 1 bar bhi ticket check krne aae. Jisase mughe bahut problem huee. Bad me TC 4:00am...

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Website: irctc.co.in

In irctc ticket reservation pages we got to see ads increasing. ads placed near important buttons like next, replan.
Few ads covers the page, not displaying the details.

Railways looks greedy by admitting these ads over and above the exhorbitant rates on service charges, taxes, cancellation fees etc.

I request to take immediate action and make irctc look more decent....

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Address: Bhadrak, Odisha, 756131

I had booked a ticket bearing PNR NO [protected] in train no 12822 / DHAULI EXP in chair car. My ticket could not be confirmed and remained in Fully Waited List even after preparation of chart. The cost of booking was Rs. 371/-, however I got Rs. 260/- as refund amount. Please explain the details as the cancellation charges is not applicable in this case and only clerkage amount is supposed to be deducted....

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