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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Nov 8, 2024

Complaints 10809

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1835

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8974

So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Refund not provided for cancelled ticket

Money not refunded after failed transaction.

To change boarding point

Failed transaction money not get back

Money deducted from bank account but not credited in r wallet UTS app

Most useful reviews

Mobile Verification Code NOT Received

Refund not received yet.

Too many invalid Captcha in login to IRCTC website

money deducted from bank account but not credited in r wallet of uts app

DO NOT SHOW MY BOOKED TICKET HISTORY

Mobile number already registered

Featured stories

No refund for 3hrs late train, tdr filed, status: cr repudiate

Regarding my refund of amount as I have filed tdr on 17.06.22 but irctc is making false allegation and harassing

while recharging uts, money got deducted but uts wallet balance is 0

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 312

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Address: Jammu, Jammu and Kashmir, 180010

As we were traveling on 14/8/2016 in train no. 19107 .the condition of the coach was very pathetic mosquitoes was flying every where coach was stinking and as by the journey started the water in the got drained so when I moved to search the attendant I found he was sleeping on a passenger's seat which is not allowed and I make him to wake him up he got angry and try to scold and said do what u wanna do I am not going any where so in order...

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Website: www.irctc.co.in

I have tried to booking a railway tatkal ticket in the IRCTC site on 14/8/2015 journey was from Ramanathapuram to Chennai on 15/8/2015 by train no 18714 The amount Rs 438.00 (in newdelhi at irctc 12027)has deducted from my Hdfc A/c No [protected] But there is no ticket show in the list of booked history. So please consider the case and refund it my same account My transaction ref no[protected] Contact no [protected] Mail id [protected]@gmail.com...

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Address: Vadodara, Gujarat, 390019

Website: www.irctc.com

Train Number - 12480
PNR Number - [protected]

My ticket fare which they charged was Rs 731 including service charges. And one day before Journey Date, I received a message from them that Train is Cancelled. Now according to their rules mentioned on IRCTC website for Refund if Train is Cancelled, it is clearly written that full amount will be refunded. But what I got was just Rs 685. They deducted the service charges and...

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Address: New Delhi, Delhi, 110094

Website: www.irctc.co.in

Sir,
i was travelling from Mumbai to Delhi with my family. Due to wrong prs announcement i missed my train and suffered a lot while travelling to my destination .

Mine 3 tickets amount got struck as tt refused to did anything in that regard. I have filled tdr just after reaching delhi.

kindly look into the matter and do the needful.

Date of journey : 30th june 2016

pnr no...

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Address: Akola, Maharashtra, 444001

Transaction id: [protected] pnr no train no./name: 12290 / ngp cstm duronto
Date of journey: 09-aug-2016 date of boarding: 09-aug-2016 class: third ac (3a)
From: nagpur (ngp) to: mumbai cst (cstm) boarding: nagpur (ngp)
Resv upto: mumbai cst (cstm) quota: general (gn) ticket type: e-ticket
Passenger details
Payment details
Payment option:visa/master card (powered by icici bank)
Ticket charge:1335.0...

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Address: New Delhi, Delhi, 122001

Website: www.irctc.co.in/eticketing/loginHome.jsf

Dear team, our pnr no. Is-[protected]. For rajdhani express from ahmedabad to delhi. Train was got cancelled. We accordingly filled tdr for the refund on 23 feb, 2016, but now it is almost 06 months and this refund is not yet credited back in our account. While chasing up irctc through calls and mails, they have only 01 reply that refund is under process under the management of north railway and it will be refunded shortly. I want to know...

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Address: Meerut, Uttar Pradesh, 250004

Website: irctc.co.in

I found tatkal status of 12017 (Dehradun Shtbdi) as REGRET/CKWL1 on 13 Aug 2016 at 08:45 AM for 14 Aug booking from Meerut (MTC) to Haridwar (HW). While booking should start at 10 AM, how it can show waiting?

It should have shown available no of tickets without 'Book Now' tab....

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Address: Gorakhpur, Uttar Pradesh, 273202

Website: www.irctc.co.in

Sir, mai irctc se ticket book kar raha tha jab payment kiye to account se balance pay ho gya magar ticket book nahi hua...kripya is transition no [protected] se mere pay hue balance ko refund kiya jaay...
Plz...

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Address: 486882

My mobile no.- [protected] name-ankit agrahari...

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Address: Vadodara, Gujarat, 91

Website: www.irctc.co.in

Dear sir/madam,
I had booked a ticket from BRC to KUH journey date 5 jul 2016, but the train got late for more than 5 hours (schedule departure at BRC was 5:12 am). I had filed the TDR on the same day at 05 July-2016 9:13 hrs. The status of TDR showing CR repudiate. I was waiting for the train but the train got late so much, so I have filed the TDR before actual arrival of train at BRC (train was late morethan 5 years, please check...

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Address: Varanasi, Uttar Pradesh, 221010

This is with reference to TDR filed against PNR Number [protected] with reason Train Late More Than Three Hours and Passenger Not Travelled.

This TDR refund has been rejected saying that "AS PER CHART, PASSENGER HAS TRAVELLED".

My father Mr. Vinod Kumar Khiste did not travel and it can be proved easily as he travelled next day by air. The sceenshot of his flight ticket is attached. He travlled on this flight...

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Address: Bangalore, Karnataka

Website: irctc

I wanted to book tatkal ticket from my personal id, as soon as i logged it to book, there is an error popping up saying only 2 tickets permitted per ip address. Just then i had logged in, how will i book the tickets within 2 mins? It was really required for me because i m travelling with a small baby. I m really disappointed with this.
I tried created another log in id but it is taking so long to receive the otp to verify the account....

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Address: Chennai, Tamil Nadu, 600089

Website: www.irctc.co.in

Tried to book a train booking for the 8/13/2016.

There has been no booking from the same pc or ip address.

Whereas while booking a ticket it shows an error message of

"you are permitted to book only 2 tatkal tickets between 10am to 12pm per ip address".

Actually speaking no bookings have been made from this id.

Hence tried to use a different system and a different...

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Address: 500039

Website: irctc

Registration cancellation

Dear Sir,

I have registered my for on line railway ticket booking with www.irctc.co.in but I could not get the site opened for on line ticket booking. I request you kindly to cancel all existing registration for on line ticket booking through irctc so as to enable me to register afresh for on line railway ticket booking.or send link site for registration to my e-mail address [protected]@yahoo.combr...

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Address: Chennai, Tamil Nadu

Website: irctc.co.in

Dear sir/madam,

I had booked ticket from chennai to thanjavur with doj on 14th august 2016 with second sitting. Pnr no - [protected]. I cancelled the ticket on 11 august 2016 as it is not confirmed. The refund amount is less than the originally booked amount. It shows some clerk-age charge of rs.60 is deducted.

For wl ticket in second sitting, the clerk age charge is rs. 30. Excess of rs.30 has been deducted....

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Address: Pune, Maharashtra, 411014

Website: irctc.co.in

Dear sir / mam,

I am trying to book tatkal tickets from my personal irctc id, but error is coming which says "you are permitted only 2 transactions between 8 am to 10 am per ip address/user id"

Surprisingly the error statement is completely wrong as i have not booked 2 tickets between 8 to 10 even not within a week.

This is happening for all the users which i have discussed with. Kindly resolve...

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Address: Meerut, Uttar Pradesh, 250001

I'm traveling in this Indore Amritsar express 19325
Plz check the attached video! Atleast train your attendants to manage the linens properly! These dirty blankets are never ever dry cleaned this is what he told, also u can't just dump all these on the dirty floor! All my co passengers were also stunned! What standard is Indian Railways maintaining. Atleast when we pay we expect some services too! Really a shame
Plz take a strict...

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Address: New Delhi, Delhi, 110019

I had booked an i/ticket through irctc portal on 31.7.2016for going to katra on 5.8.2016 & return on 8.8.2016, both the ticket were wait listed (my user-id is account_) pnr no. [protected] for 5.8.16 & [protected] for 8.8.16.in normal course of time the i/tickets are send through courier within 12 hours and its reaches the person within 24 hours.in my case also i got two message from irctc confirming that my tickets have been dispatched through...

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Address: New Delhi, Delhi, 110001

Website: irctc.co.in

I am regular customer of irctc and i used to book tickets for me and my husband frequently.
Though we have never ever misused the irctc websites and have been a long time user to book my travel tickets without causing any misconduct, my account was suspended. I have been informed by irctc customer care that i should use different account with different mob number and email id. So then we started using my husband's account. But same...

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Address: 380013

I just book my tickets from ahmedabad to ajmer in [protected]
I payment with paytm wallet.In my paytm wallet cut. From irctc. But not book my ticket. I also attach snp shot.
Paid for orderirctc e ticketing order #[protected]paytm cash txn id [protected]-08-09 11:47:33 pm
Rs 601.87
-
Success

Payment cut from wallet but ticket booking fail

Plz refund my money...

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