IndiGo Complaints & Reviews

My friend and I are traveling to Chennai on Business on the 21st of Feb. We decided to fly Indigo airlines as we've generally had a good experience flying them in the past and their rates were competitive (I checked several websites). I found the lowest fares on the indigo homepage and decided to book my tickets there.
I selected my tickets, skipped the parts with the ad ons (food, special seats, insurance, etc..) My ticket total...

Ref pnr ngnr9n flight 6e - 873

Indigo refused to onboard though entered airport at 5.15 am. There was a long queue to collect boarding pass and finally refused boarding.
Have seen other people who came late, one lady who’s flight was at 7.05 and she allowed to board /check in at 6.40.

A staff named vaidyanath (Who is supervisor) misbehaved and mentally harassed by arguing extremely rudely. I am not worried about the amount i paid for different flight. Indigo should teach their employees how to behave and make them to follow certain ethics when they are on job.

This is not only happened with me but also many passengers they refused to board. After reaching to the counter, they were quoting different price for alternative tickets. One lady at counter was talking 3000k where another one gave the ticket on 1250. So how this is calculated?

I am waiting to hear from indigo on this and further i can go to court if required.

Indigo is a collection of staff which are expert in torturing travellers, even ladies, mr praveen at delhi airport terminal 1, is a sadistic person, he is expert in torturing you, i recommend indigo management to hang a notice board mentioning ' beware of this dog, he may bite, he may stop you from boarding the plane, pravin very proudly states that airlines may go in loss, seats may be vacant, he will not allow you to board, even if you have valid tickets and their is no contraindication to fly, avoid indigo, airlines license should be canceled

Dear indigo authority,

This is to bring your kind notice that i have tried to fetch my travel certificate from your website on 11/02/2018. Since 11th feb, i have contacted your customer care representatives almost ten times to avail my travel certificate but they have informed me that my travel pnr does not exist in your data. On 11/02/18 they have filed a complaint (Complaint id: pjygxh) & suggested to wait 24-48 hours. After 48 hours, again i was suggested to mail you. Meanwhile your representatives from twitter also suggested me to contact you. On 13/02/18, i mailed you informing the matter but it is very unfortunate that i did not get any reply till now from your end. After that i contacted your customer care again, when they issued me a pnr (S7vp8l) & suggested me to pay 200/- rs for travel certificate on this pnr at airport. After paying the fees on 16/02/2018, i have contacted them & they assured me that they will send me travel certificate by 24-48 hours. Unfortunately, i did not get my travel certificate till now, & when i called them today morning, i was suggested to mail you. This is my benevolent request please issue me the same as the certificate is crucial in respect of my profession.

Travel information:

Airline pnr... Df2e3r
Passenger name... Md salman sarkar
Date of travel...08 october, 2015
Flight number...6e-353 [hyderabad (Hyd), india to kolkata (Ccu), india]
Flight time...6:15 hrs (Etd), 8:20 hrs (Eta)

I hope you would take required actions to safeguard your customer's interest.

Thank you
Sincerely,
Md. Salman sarkar

E ticket airline pnr b8iqri, journey from pune to hyderabad to mangalore. 6e242, 6e7101, first flight they have not provided cpml and when i asked in 2nd flight, they are telling that cpml is for earlier flight. Finally no cpml in both flights. But your charged including cpml. Injustice. Reddy dhanumjaya rao. Corporate meal. Corporate booking hpcl thru thomas cook.

I had booked three tickets under two different bookings using make my trip.com website

1. Pgtyka sanjay thapar & sangeeta thapar flight 6e-672 etd pune 23.30 for delhi

2.. H8gd4v ms ankita thapar flight 6e-672 etd pune 23.30 for delhi

I received the message that flight is cancelled for operational reasons. I was not able to find an alternate on idgo website as it was not connecting. I went to the airport requested them to book us on alternate flights today or tomorrow morning. They regretted our request and were offering flight on monday the 19 february 2018. I told them the urgency as my daughter is scheduled to depart on an international flight to london from delhi. Tickets were available on their flights on sunday and other airlines but they refused to help. We were told they cannot help. I had to but tickets on spicejet paying rs 49, 170

This is highly unprofessional and unexpected from indigo. If my complaint is not addressed appropirately, i will be forced to take it up.

I (Along with my mom and cousin) had a 610 am indigo flight from bengaluru to mumbai on 13-feb-2018 (Pnr: pgpdxq).
I arrived at the airport at about 510am and proceeded to the indigo desk, where i was issued the boarding pass and was casually advised to proceed to boarding fast without any emphasis that there is any possibility of me missing the flight.
I was at the security check for around 15-20 mins during which the indigo person was calling out for passengers for different flights, the last of which i heard was bengaluru-mumbai at which time, me and my cousin were still a good 10-15 minutes from getting the security check. I immediately waived to the indigo staff and moved towards him to say we were to travel by that flight. On gesturing if we had to hurry, he asked us to stay put and said that this was a standard procedure and that we could continue in the line. It needs to be mentioned here that, there were other passengers who had bypassed us in the queue citing emergencies while we stayed put.
After the security check we proceeded to the gate 2c immediately by 540am where we were told by mr xxxx that the gates were closed. We narrated to him the happenings at the security check, where an indigo staffer had said that there was nothing to worry and that shouting the flight name was just a standard procedure. He double checked with us if it was indeed an indigo staffer. Then he said there was ‘nothing to worry’ and he would put us on to the next available flight. If i got it right, he even spoke to the aforementioned indigo staffer at the security check on the wireless. However after saying there was nothing to worry he gave us the slip and was nowhere to be seen. Now we had to narrate the same ordeal to the next staffer yyyy who was busy handling other travellers. Yyyy was less receptive to what we said and said that she can put us on to the 710 flight provide we pay up rs1000 per head. I told her, that xxxx had said there was nothing to worry and he would put us on to the next available flight (Please note there was absolutely no mention of additional charges at that point). Yyyy pressurised us into paying saying if we don’t pay up immediately, we would miss the 710 flight as well. Sensing that there was no point in arguing and missing the next flight as well, i asked her if she could waive off the charges or not. She said she was not authorised to waive off the charges, so i decided to pay up for the time being and told her that i would raise a complaint to indigo.
To summarize.
I missed the flight because of the casual attitude of the indigo staffer.
I suspect the whole thing was done purposely, to extract rescheduling charges from unsuspecting passengers. Why else would the indigo staffer at the check in not caution me that there was a chance that i might miss the flight? Again at the security check, the staffer never bothered to ask us to proceed to security check bypassing the other passengers. Why the indigo staffer (Xxxx) at the gate 2c said ‘nothing to worrry’ and gave us the slip. And why would yyyy ask us if it was indigo staffer and she can do anything only if we can call the indigo staffer at the security check and he explain it to us. How on earth will i remember each of the indigo staffer?
Please note i have taken time and written this so that, this doesn’t go unnoticed in the pile of complaints that indigo must be receiving on an ongoing basis. To me this seems like a case of daylight cheating from unsuspecting passengers.
If i do not get a favourable resolution (Refund of rs1000 per head plus compensation for the delay), i am determined to take this to the next level, so that it serves as a reminder for all the airlines that you cannot take all passengers for granted.

Indigo pnr vhhwva - 6e5268/ 922, 17feb delhyd/hydbbi,[protected]/[protected] hrs.
My wife and a 2 year old son were seated at the gate for boarding 6e 5268. She asked the staff about boarding but they said it's not time yet. We will call. However when she went again they said gates have closed. The luggage has already checked in and there is a connecting flt from hyderabad to bhubaneshwar. Now they are asking them to pay an extra amt to place them on next flt.
Spoke to customer care however he put me on hold for a minute and then disconnected.
Really sad. Please help
Regards
Lt col rajesh sharma [protected]

Hi my name is chaman kadam, my pnr no. Is m6l6tb indigo flight 6e6698 from pnq to del on 5th of feb 2018 has been cancelled by you and my refund of money is not processed till yet.
I talked to mukesh on 3rd of feb and confirms my cancellation of flight and ask for the refund and he assured me of getting rs2600 refund in bank account in 1 week but my money has not been refunded. When i called indigo to enquire about the same they told me that flight was not cancelled and you will not get the full amount. What do you think i am fool. I am attaching the message which you sent me for the cancellation, i need my full money back or be ready to face the media and legal actions.
I am regretted that i have booked my flight from indigo
Shame on you

I along with my colleague booked the tickets online and travelled from mumbai to banglore on 9th feb 2018 flight no.6e199 at 06:05 am. The details were on our mobile but due to some problem i could not show the details on my mobile. We did not have a print of our ticket so we requested counter staff to give us a printout. He was polite and cooperative and gave us a printout. We came back from banglore on 11th feb 2018 flight no. 6e456 - 05:05 at the banglore airport. I made a online booking and the details were on my mobile. Unfortunately, the details got deleted. At the banglore airport my colleague asked miss huda to help him giving a printout of ticket. She gave him a print out. I was at the other counter. When i asked counter staff miss diana to help me for a print out she asked me to pay rs 50/-. I told her miss huda did not charge any money for a printout of ticket to my colleague. Again we were not charged at mumbai airport. I asked her why discrimination? At next counter, miss huda did not charge, why you are charging me? It is not a question of rs 50/- but discrimination. You should treat all the passangers equally.

Sir
my family was travel in yr flight dt.27/12/2017 from chennai to mumbai the boarding member care less with my luggage my bag was brocken ...
in airport the airport authority was promise to me for compensation rs 1000/-one thousand rs only, as per promise and as per a letter ''property irregularity report [ pir] ' the attachment are enclosed...

M7wmhy thats the pnr for my mumbai chandigarh indigo flight on 16th jan 2018. My friends travelling with me had arranged my boarding pass at mumbai airport and directed me to collect it from counter no. 30 as i had done a web checkin.

Due to heavy snarls and some unexpected processions, metro work etc, i landed at the airport and made my way to the counter at 1055 am for the flight at 1140 am. The lady staff at the counter wrote on a paper reported at 11 am and went about doing the entry and confirmed that my boarding pass is with her. Since she said that i did not indulge in discussion of 5 mins extra that she accounted

On placing my bag to checkin she kept making some phone calls but there seemed no one at the other end to receive her calls. She asked me to wait and started checkin for the next pax. When i told her that i am geeting late and she needs to complete my job first she dont worry your boarding pass is ready. I just need to arrange for you bag pick up and it will be done. Thereafter i tried to approach the other staff asking for help as she seemed to look the other way attending to other pax one after another. Finally i met a gentleman who said he is the duty manager. He came about did some entry on the computer screen and told me its ok leave your bag and proceed and he vanished from the counter. This lady however did not handover my boarding pass. This entire drama went on till 1120 am and finally ay 1122 she tells me the size of my bag is bigger and cannot be accomodated in the cabin. Then she asked me to rebook myself on the next flight and considered this ticket as no show.

Did she tell me this on the 1st instance, i would have arranged to return the bag to the one who came to see me off and moved on with minimum things in a smaller shopping bag that i had.

I had to incurr almost additional rs. 10000 loss on rebooking and losing a day of my holiday in shimla. All due to the lady staff at indigos counter no. 30 on 16.1.18 at 11. Am. Or indigos strategy of over booking.

It seemed later that the flight was overbooked and it was just to make extra money that i was unnecesarrily delayed. As my friends mentioned that my seat was alloted to a gentlemen and the flight was full.

Seems indigo is known for such behaviour as later i heard from pax who met the same fate as me mentioned at the airport.

To
The Sir/Madam,
I am a regular indigo passenger. I was traveling from guwahati to kolkata on 08/02/2018 on flight number 6E 596 at 1425 IST, seat number 9D seq number 104. I put duffel (blue color) bag in the check in baggage, but when i reached kolkata i couldn't find in the respective baggage belt. When I approached indigo customer service desk they informed me that my baggage was mistakenly sent to Bangkok. At that time it was around 2100 IST. They asked me to wait for a couple of hours and assured me that they will handed over my by 0325 IST ON 09/02/2018. I waited whole night at airport. I had no other option but to wait because all my essential belongings were there in the bag. I am a bank employee and have come to kolkata to attend my promotion exam and all my reading materials are there in my bag. But in the morning they asked me to leave and they will send my baggage to my hotel. They gave me an acknowledgement slip along with two phone numbers viz. [protected]/[protected].

I am very sorry to say that till now 15/02/2018 i have not receive my baggage. When ever i call, they give some irrelevant and bogus excuses, even some time they misbehave me accusing me that it was my fault. Please do the needful in this regard.

Regards
Sanjay kumar chaudhary
[protected]
[protected]

I have traveled today morning through flight no. 6e-375 from kolkata to bhubaneswar. While reaching at bhubaneswar, i have bag had completely damaged. Also, wheels are completely broken. It is not even in a position for further travel.
While complaining on your arrival desk, lady ms. Shabana has addressed the issues after waiting for 2 hrs. She replied, this damage was done at kolkata airport & offered rs. 500 as compensation. Is it a joke in such type of cases?

Kindly look into the case for early resolution. Else, i will be compelled to complaint higher authority as well as appropriate media.

Regards,
Projjal ghosh
Flight no.- 6e-375
Date-15/02/18
Ccu-bbi
Mail-projjal. [protected]@gmail.com

My name's ramachandra i have traveled from cochin to hyderabad my flight was connected flight in bangalor.
After reaching my hyderabad destination indigo people said your bag is in ahmedabad it will comes tomorrow.
All my things are in my bag like clothes, medicine and all.
I am from visakhapatnam nothing will be there with me.
So who's liability for this who's responsible for this.

Respected Sir,
My name is Anupama Goyal. I boarded my flight from Kolkata in 6E512 to Visakhapatnam on 14.02.2018 and it is via Bhubaneshwar. My luggage has been misplaced and my name tag, which is attached to the luggage while boarding, has been attached to the wrong luggage. Also my luggage weight crossed the limit which is 5kgs, I was charged 1500 for it. After I landed in Visakhapatnam, I did not receive my luggage from the conveyor belt. It is an American Tourister bag and in black colour. It has a lock on it as well. I request the airline to look into the matter and produce my luggage as soon as possible.

I was suppose to travel with my family on 10/2/18 from mumbai to delhi my flight was of 8.35am bearing number 6e205. As due to the delay from the airport authorities checking we were hardly 5mins late from the time limit of 45mins prior check-in time and they closed the boarding gates.. The representative from your airlines mr. Charles at mumbai airport was very rude n he dint even added an effort to help us... Then we were asked to meet miss. Vargina even she tried but the efforts were in vain. I suffered a huge loss due to the mishaps of the airlines... I have travelled a lot in my life and have never had such a bad experience.. The representative was in a state of helping me as i requested so much.. N neither they arranged us on other flight... We had to catch a train with my old mother and my full family where we suffered a lot as neither of them was able to sleep my mother also suffered from an injury... Being a lawyer i'm n a state of filing a case against the airlines for mental harassment and causing grivious hurt to a senior citizen due to their negligence... I request the board to take necessary action or else i will be forced to file a case in consumer court. My name is adv. Rohit jathar and my contact number is [protected]... Kindly do the needful and revert back to me

Ref: pnr no. Zkc55e rajarathinam purushothaman
Travelled on 13.02.2018 by 6e 613 delhi to chennai seat no.17d
I have left behind my spectacles (Purple optics),
I have already lodged complaint over phone.
I am badly in need of my spectacles as am at the age of 65 senior citizen,
I very much appreciate your efforts in locating this and informing me.
Thanking you,
Email id [protected]@yahoo.co.in mob. No. 91 [protected]

My bag was torn totally in chck-in luggage of flight delhi to kolkata (6e-693)

Firstly my actual flight got cancelled and this flight was scheduled after 3 and a half hours.
Secondly, my bag was torn totally in check in luggage
Thirdly, when i had complaint in the airport arrival section... They made me wait for 3hours and gave a compensation of only rs500 for all the damages.

Ps: poulami mukherjee, a service desk employee is damn adamant and asked me to wait for 15mins to just get the complaint form but never turned up.
I had to complain to the cisf team after waiting for two and a half hours and then someone assisted.
Very disappointed with the service and compensation

I was travelling from Bangkok to Guwahati via Kolkata on 8th Feb 2018, when I landed in Kolkata I was informed that my flight to Guwahati is cancelled and that I along with my family of 6 people will be accommodated only on a afternoon flight next day ( I had to miss work) .Then the customer coordinator Mr. Abhishek at Kolkata airport showed us photograph of Hotel majestic suites and said we will be accommodated there for the night but when we checked into the hotel we ( we had children with us) were taken by a backdoor to a filthy service apartment and forced to stay there.All our pleas wee given deaf ears.