Claimed

IndiGo Complaints & Reviews

www.goindigo.in

2.7

Last updated Oct 30, 2024

Complaints 5623

Resolved

2887

Unresolved

2736

Good news! We have a good connection with the company and they're good at resolving user complaints.

Quick Links

Statistics

Share

Complaints

Contacts

File a complaint to IndiGo

Having problems with IndiGo?

File a complaint and get it resolved by IndiGo customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT

IndiGo

Complaints recently resolved by IndiGo customer care

View all complaints

Unable to generate travel certificate

travel certificate not issued

indigo airlines non receipt of refund for the pnr no : l2ut2k

Non receipt of Refund for the PNR No : ZL2MJB

Regarding cancellation of flights and then not providing proper solution

Most useful IndiGo reviews

fraud email and job

fake hiring for ground staff

refund money job fraud

fraud by indigo airlines hr rahul sharma

regarding money fraud and fake appointment letter

online fraud in the name of indigo

Featured IndiGo consumer stories

Lost item on flight - urgent assistance required

Recent Indigo fake job

I was waiting for a refund, instead got a confirmation after 11 days!

IndiGo reviews & complaints page 174

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

09th february 2018, goa airport, we were 21 passengers travelling together having tickets spread over 3 pnrs (Pnr - xgjvyq, vyr8rs, m9u29c). Our total luggage was weighed together and it exceeded by 5 kgs. We requested to allow the same considering the large number of passengers, but your manager ms denise did not allowed a single kg and charged rs 1500 for 5 kg. Further she employed her total team to check and weigh our hand luggages to...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra, 400002

I have miss my flight at 18th feb 18 from mumbai domestic airport to delhi via raipur. My pnr is sbucyc and returning flight was at 27th feb 18 from delhi to mumbai via nagpur. So my total coast was 14, 000. While i missed my flight one of the employees of indigo tell me that all money was not returnable. So i am requesting you that please return my money, i am from middle class person doing job. Please i am requesting....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

My pnr no. Is cbj4mj. I had to travel to singapore from chennai. During my onward journey. I boarded the flight in couple of minutes i suffered insect/bug bite. This all happened even before the plane could take off. Due to the same i was very uncomfortable throughout the journey. The hostesses also gave some medicines but apart from that there was no other support. The most uncomfortable journey i ever had....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: East Singhbhum, Jharkhand, 831001

Dear team indigo,

I am writing this email to express my grievance over a very horrible experience i had today with indigo airlines. For the last 10 years i have been a regular flyer with your airlines and had a very nice experience till date. However, my perception has been affected after today’s experience with your staff and members.

I had a flight booking from bagdogra to kolkata (6e-534 – pnr no. Rhnz9k)...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Srinagar, Jammu and Kashmir

I am an indian soldier posted at srinagar. Today i am traveling in indigo flight no 6e 576 from sxr to lko. You know that the life army personnel is very tough. I have to carry all my personal items also uniform during leave. When i went to counter to collect ticket my luggage weight was 4kg more than authorise. I request to mr zunaid khan who was on ticket counter to merge my extra weight alongwith my subordinates but he didn't do started...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Website: www.goindigo.in

I had booked a tickst for 21st march 2018 from mumbai to kolkata through indigo airlines website. The amount worth rs. 3505 was deducted from my account and it showed that the payment is successful. However whrn i recieved my itineary it shows the status as needs paykent. After talking to your customer care service they have extended my hold period till 28th february 2018. Please refund my amount at the earliest. Transaction id 64bf3036ae[protected]....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Dear Sir,

Greetings for the Day!

I am writing to bring your kind attention towards the problem i am facing aftering booking my flight with Indigo Airlines.

I, Piyush Asija booked my flight with Indigo from new Delhi to Dubai on 20th Feb 2018 accompanied with my wife (Anita Kamra Asija)

When We reached at New Delhi Airport, We came to know that the server of the Indigo is down and...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Was travelling from a indigo flight yesterday from bangalore to chennai and then to jaipur.. I thought indigo being such a trustworthy brand i would always travel by indigo even if had to give a higher price for the flight but yesterday while traveling, the suitcase which i had checked in and which was locked came to me in jaipur unlocked.. Everything was there except an expensive watch which was gifted to me in marriage.. I always use to...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Website: www.goindigo.in

I was travelling from chennai to port blair on 24th feb. However due to death of my uncle, i had to cancel the tickets. Even after providing all the documents to prove the blood relation between me and my uncle, the resolution is not yet provided. They have not even replied to a single mail i have sent them. After calling to their customer care, they keep me on hold for almost 30 mins, ask to re-send the mail with all documents again and...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi, 110005

This is to inform you that i, sunny prakash s/o sh. Yogender prakash have traveled from delhi to doha on 20.02.2018 by indigo airlines flight no. 6e1701, booking reference y6uerr (Morning 01.50am flight) with one no baggage, but when i have arrived at doha airport, i am unable to get my luggage.
I have immediately complaint to concerned department (Complaint ref no. Dog6e10847/20feb18/0148gmt, they have confirmed that due to some...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi, 110085

Website: www.goindigo.in

Pnr number-bfqvwq
When the flight was ready to fly, large amount of pollution like something was burning and smell came in the flight.
I and my 3 friend's had an urgent meeting in dubai and the flight has some technical problem. Someone is waiting for me at dubai airport and due to this problem, there can be a huge loss in my own business. Its very bad services you are providing.
I need to inform you that i am going to...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: 560068

Website: my check in luggage got damaged.

I purchased new trolly to gift someone. As it was my check-in luggage and there were some glassware so at the time of check-in i informed the person to make it fragile and he did but when i received my bag at destination and open the bag at home it was damaged. It was not happened for the first time with me. Everytime my bag got damaged. I can't tolerate this everytime....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Main sanjay kumar chaudhary indigo airline ka regular passenger hu..
Mera journey guwahati se kolkata indigo flight no-6e 596 pnr no-i7mygl dtt[protected] ko tha. Lekin mera flight 04.00 hours delay hone ke karan mera flight guwahati se lagbhag 1950 ist par take up hua. Jab main kolkata airport par pahucha to malum chala ki baggage belt no - 02 se milega lekin mera baggage belt no - 02 par aaya hi nhi to main kolkata airport ke customer...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: 560034

Website: www.goindigo.in

My friend and I are traveling to Chennai on Business on the 21st of Feb. We decided to fly Indigo airlines as we've generally had a good experience flying them in the past and their rates were competitive (I checked several websites). I found the lowest fares on the indigo homepage and decided to book my tickets there.
I selected my tickets, skipped the parts with the ad ons (food, special seats, insurance, etc..) My ticket total...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Ref pnr ngnr9n flight 6e - 873

Indigo refused to onboard though entered airport at 5.15 am. There was a long queue to collect boarding pass and finally refused boarding.
Have seen other people who came late, one lady who’s flight was at 7.05 and she allowed to board /check in at 6.40.

A staff named vaidyanath (Who is supervisor) misbehaved and mentally harassed by arguing extremely rudely. I am not...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Indigo is a collection of staff which are expert in torturing travellers, even ladies, mr praveen at delhi airport terminal 1, is a sadistic person, he is expert in torturing you, i recommend indigo management to hang a notice board mentioning ' beware of this dog, he may bite, he may stop you from boarding the plane, pravin very proudly states that airlines may go in loss, seats may be vacant, he will not allow you to board, even if you...

Helpful

Be the first one to find this review helpful

Found this helpful?

Dear indigo authority,

This is to bring your kind notice that i have tried to fetch my travel certificate from your website on 11/02/2018. Since 11th feb, i have contacted your customer care representatives almost ten times to avail my travel certificate but they have informed me that my travel pnr does not exist in your data. On 11/02/18 they have filed a complaint (Complaint id: pjygxh) & suggested to wait 24-48 hours. After...

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: Dakshina Kannada, Karnataka, 575006

E ticket airline pnr b8iqri, journey from pune to hyderabad to mangalore. 6e242, 6e7101, first flight they have not provided cpml and when i asked in 2nd flight, they are telling that cpml is for earlier flight. Finally no cpml in both flights. But your charged including cpml. Injustice. Reddy dhanumjaya rao. Corporate meal. Corporate booking hpcl thru thomas cook....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: New Delhi, Delhi, 110058

Website: INDEGO AIRLINE

I had booked three tickets under two different bookings using make my trip.com website

1. Pgtyka sanjay thapar & sangeeta thapar flight 6e-672 etd pune 23.30 for delhi

2.. H8gd4v ms ankita thapar flight 6e-672 etd pune 23.30 for delhi

I received the message that flight is cancelled for operational reasons. I was not able to find an alternate on idgo website as it was not connecting. I went to the...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I (Along with my mom and cousin) had a 610 am indigo flight from bengaluru to mumbai on 13-feb-2018 (Pnr: pgpdxq).
I arrived at the airport at about 510am and proceeded to the indigo desk, where i was issued the boarding pass and was casually advised to proceed to boarding fast without any emphasis that there is any possibility of me missing the flight.
I was at the security check for around 15-20 mins during which the indigo...

Helpful

Be the first one to find this review helpful

Found this helpful?