IndiGo Complaints & Reviews

Indigo flight 6e 402 (Pune to delhi) was canceled 7 hrs before the scheduled time at 8:30 pm on sunday 4-march-2018 after getting a reminder message in morning to do a web checkin.

When contacting the customer care, i got various reasons for the delay like technical reason, bad weather, flight canceled by the pune airport etc. I were offered a alternate flight next day after talking to customer care for 3 hrs and no compensation was offered by indigo for the harassment and mental anguish caused. I lost important working business hours next day but it was not a indigo concern.

This type of behavior and service was not expected from indigo. I hereby lodge my strong anguish and dissatisfaction on the services of indigo and lodge compensation for the business loss and discomfort caused by indigo. U are advised to compensate me for the discomfort and mental agony by u. If i do not get compensation i will lodge my claim through consumer court.

Myself mr. Birendra jena while travelling from new delhi to bhubaneswar vide pnrt no-sj2t2u on dated 03.03.2018 i faced an unpleasant situation at the boarding lounge. As per the rule of the airline safety measures no one can travel with any battery driven equipment in their check-in baggage, but it can be taken with the hand baggage.

Now the pertinent question in my case that nobody from the baggage clearance department has...

I had the worst travel experience with indigo as well as overall flight travel.
The flight has a schedule time for a purpose. But i think indigo has the passion to take off flights prior to the scheduled time. Even if so, is it not necessary to make sure all passengers board.? Shouldn't you people be true to ur customers at least for the money you get from them.. Looks like you don't care if they board or not.

I planned...

While travelling from trivandrum to chennai on dec 4th 2017 at night 8 pm flight my husband lost hisn new expensive phone,
I have filed fir and complined twice to indigo itself.
It was lost while in flight. Samsung galaxy edge.
I have all the details of the same including the cover.
Imei no is [protected].
Whom should we contact again.
We are terribily feeling dejected with this attittude.
So kindly look into this and do the needful.

Dear sir/madam iam;budharam choudhary

Note; i was book the flight ticket from chennai to;jaipur

Doj;26/04/2018

Pnr;fhz88k

Mobile no;[protected]

Passeneger name; bhudaram choudhary

Cancelled date;28/03/2018

Refund status; pending

I will not travel this ticket due to flight timing changed.

So kindly update full refund amount in my agency portal.

Please check the attachmnet file also

Thank you

1. On 26-1-18, following tickets were booked through make my trip

A) 6e 606 / 15-2-18 delhi to chennai
B) 6e 487 b17-2-18 chennai to delhi

2. Pnr no was ngfusq & amount paid was ₹7222

3. On 2-3-18, above tickets were cancelled.

4. Amount refunded by make my trip was ₹407 only, though indigo informed that amount refunded was about ₹1000

Unable to understand why does indigo charge such exorbitant (85%) amount for cancellation done 14 days in advance?

Complainant: dr dodul mondal
Contact number: [protected]
Resolution wanted: finacial compensation and apology from harassing company

Complain details:
Let me introduce myself first. I am dr dodul mondal, practicing oncologist in delhi. I have been travelling by air since more than last 15 years which include countries like usa, european and other asian countries and i have travelled via all available commercial flights in india. This introduction is necessary for your understanding that i am not a novice about air travel and related affairs.
Coming to my incidence, i was travelling from kolkata to delhi on the evening of 27th february 2018. My flight number was 6e 974. My pnr was d95lhf. I did my web check in as i always do for my journey to save time as i hate waiting to collect check in bag. Accordingly, i keep my luggage light and handy. For your additional information i use hp spectre laptop which weighs 1kg only (This is important again, so please note this information).
On 27th february evening, i reached airport on time and completed my security check without any hassle. After scanning my boarding pass at gate no 23b, i was just about to board the bus when this man named mr. Rahul kumar kaushal (As evident from his id card) intervened and stopped me boarding the bus with my cabin bag. He insisted that i should drop my handbag for manual check in and should collect it from check in luggage belt once i reach delhi. He told me that i could not board the flight with my handbag and laptop bag as per the rules (And he told that only one bag is allowed). As i was travelling with only few things, i wanted to put my laptop bag inside the cabin bag and wanted to board the bus (Which i could do as per the rules, till the total weight is 7kg).
At this moment, to my surprise i came to know that rahul kumar kaushal was equipped with superhuman power and could measure the weight of a bag with his eyes only without help of any weighing machine! He told me that my cabin bag was more than 7 kg! He also ridiculed me and asked what was laptop’s weight to which i replied only 1kg. After listening this, he changed his reason of not allowing me to board the bus and told me that my bag was not as per the size fixed by airlines. I was again surprised to see that he could measure dimensions as well without any measuring tape! However, i told him that the cabin bag meets all criteria set by airlines. He was in no mood to listen or to go by logic and ultimately, i had to leave my cabin bag to him for manual check in as it was delaying my boarding. To my utter surprise, the same guy allowed many more passengers to board the flight with multiple bags which were even bigger than my bag! When i asked him why he was doing so, he could not justify his activities and told me that few passengers can do so!
The bad experience was not over and once i got my bag at delhi airport i found that my bag had some damage and scratches due to mishandling by airlines staffs. The indigo staff at delhi airport denied giving any compensation for my damaged bag.
I called at the indigo customer care number and described the entire episode to settle my damage. Here i was shocked to know the following
1. Rahul kumar kaushal has documented false and fabricated information that i had two large bags weighing 14 kg each before boarding the bus
I reiterated to this false information and stated firmly that i had only one bag following all rules laid down by airlines.

I have at this moment few questions and complains related to the same:
1. Can a staff force me to take my cabin bag when i can take the same rightfully?
2. I claim compensation for the damage to my bag, mental harrassment and stress caused by the incidence, wastage of my time at airport and attemt to tamper with my self respect by presenting false fabricated facts by indigo staff.

Dul mondal

1. On 26-1-18, following booking was made through make my trip

A) 6e 606 /15-2-18 - delhi-chennai
B) 6e 487/ 17-2-18 - chennai-delhi

2. Pnr no for above booking was ngfusq & total amount paid was ₹7222.

3. On 2-2-18, i cancelled the above tickets. I understand from helpline that amount refunded was about ₹1000 only

4. Would appreciate why the charges are so high even though cancellation done 14 days in advance i understand the normal cancellation charges are 2400 only per ticket

This incident is of 1st march 2018 flight 6e 441/438 varanasi to bangalore via chennai wherein i had to change flight in chennai and my checked in baggage was also supposed to be transferred into the same flight 6e 438 from 6e 441 but it was not done and the checked in baggage was not transferred to the correct flight and hence to the final destination timely and the baggage management staff was not having any information and could not track the baggage. The bag was not put into the proper transit and was lost which caused a huge inconvenience to me and my infant baby with whom i was travelling all alone.
The bag was supposed to be transferred in chennai to another flight as i was travelling through connecting flight via chennai but when i reached my final destination which was bangalore, my baggage was missing and baggage services people could not locate the baggage and the relevant departments were not at all cooperating and then somehow they found that the baggage could not be put in the correct flight in chennai and hence it was put into the another flight from chennai to bangalore and after about 2 hours of inconvenience and mental tension and my lot of screamings and warnings they came into action and found my baggage which came to bangalore through another flight later on..
This whole incident caused a great inconvenience as i was travelling with my 5 months infant all alone and has made me realise to think thousand times before booking tickets with indigo especially when you are travelling with connecting flights as this shows that their baggage management service especially that operates for connecting flights is really pathetic and the baggage grievance redressal system is very poor and unmanaged. The respective departments are completely failing to cooperate with each other or inform each other under such circumstances so that customer does not face any inconvenience but they don't even bother about the worries and mental harassement a passenger faces when the baggage is missing and the airlines department is completely unable to track and even to connect with the relevant department and authorities.

Pnr no. Ofmvut date 24.11.18 fight no 6e527 hyd to trv via bangalore

I have booked the above flight leaving hyd at 11.50 and i was told that the fight willb delayed by one hour. I reached hyd at 10.30. & information counter confirmed delay of the fight by an hour.
When i went for check in i found that my ticket was shifted to flight 6e 706 leaving at 14.50 without my permission. Even though i complained at the counter and requested to meet the manager, my request was turned down. There was no body to help. I was made to wait for four long hours without food and water. When i sent a compliaint i was given a paltry coupon of rs.500, that for my next jouney. The meal coupon amount was not refuned to me.

Above all, later i found that fight for hyd - tvr via chennai is much cheaper than hyd - tvr via bangalaore. Thus indigo has voilated all dcga gudelines and also swindled money by taking excess money for travel thru a cheper route.
I request you to
(I). Refund the excess amount collected from me on account of change of flight
(Ii). Compensate me for the delay, not rpoviding food as per dcga guidelines
(Iii) also refund the meal coupon amount to me. The unused coupon is still with me.

Plz provide an early resolution failing to which i will be taking up the matter with ddcga.

Dharmarajan e [protected]

I had a flight in indigo on 28 feb from dehradun to ahmedabad (6e 755/658) which was a non stop flight from dehli. It is brought to your notice that i am a frequent flyer in indigo but on this flight from dehli to ahmedabad, there were excess of mosquitos and the same was experienced by other passengers too. This should be taken seriously by the concerned staff as we all are aware of dangerous diseases like malaria, dengu and etc. Indigo being a professional service providers must seriously look into this matter as matter of health safety.

Dear indigo management,

Are you united to cheat?

I believed your service since past 8 years now i am leaving your bookings i will move to any other flights other than you for sure as a digital marketing specialists i will try my level best to break your business. If you don't warn that # in desktop service given bad service to me and no mercy on my dry lips of request to them to give decline in total cost of baggage price ticket was 2500 rs baggage charged without any shame # 4500 rs paid today to get into the flight all include manager and this desktop girl all are eating #s of baggage shameless indigo shameless girls.

Bangalore airport indigo airline desk girl really rude, i faced excessed baggage of mine around 13+ kg's extra luggage, that girl charged me 4500 rs to move into the flight where i was already late, i was not with enough money which was shocked to me for that price ticket was just of 2500 rs for extra baggage charged in thousands i went in shock that girl was really rude i said i will complaint to the indigo airlines social media she replied what ever you con't pick my hair, then i finally called to manager she said our system won't accept in that less time of flight despatch i was really confuse to pay just for domestic airline baggage that huge amount double of what fight ticket costs, i asked them for some decline in total cost without mercy your indigo staff really troubled me without mercy i won't purchase a ticket from your airlines and i will tell maximum people to stop buying today afternoon what i faced was not normal and i will promote this show in social media she replied you con't do anything all our staff and managed well united, if you don't speak with her about me i will make it mess for that shocking amount you took as my #.

Train them to not eat # of customers on the name of baggage without mercy let them to take little less amount if a person on urgency or lack of amount no mercy no not at all if i want to leave she is just doing her duty looking so beautiful by face but this # is good for that work not for helping people on budget how the hands taken her take money from me in thousands just for extra baggage she won't even cared to give little discount she replied this is not the place to give discounts
Indigo airlines bangalore airport i will never travel in your flight i will show how you miss your business

6e 139 kolkata to agartala is delayed but in airport there is no announcements! Nobody was present in the floor! I got a call from indigo that flight will start by 8 o'clock but it was started after 8, when we are asking about why it is delaying? Indigo worker (A blunt guy) used abusive words! I have missed some important meeting due to this issue, this kind of harassment is very common from kolkata indigo workers!

Dear indigo team,

I am totally disappointed the support you provided for this pnr qcuegz traveling from mumbai to bhubaneswar on 22 feb 2018.
Please find the trouble that i faced on that day:

I with my wife had booked a flight from mumbai to bhubaneswar at 10:20 a. M and the boarding time was 9:35 a. M. I have reached the counter at 9:40 due to delay of international flight by 45 minutes but your support staff did not allow for only 5 minutes. After i explain the situation they ask me to wait to check the availability of next flights. Vijaya from the customer support ask me to come at 14:15 to check the availability of next flight and ask me to pay another 2000 if any flight is available. When i reach the counter your support person informed me that to pay a full amount of another 23000 for which i said no to her. Then she talk with vijaya and told me there is only one ticket available but i showed her with my mobile that there is 2 ticket available but she said it is showing wrong information and she ask her desk and showed me only 1 ticket is present for that day for which i can not travel. I request her to book for the next day but she said i need to pay whole amount for which i refuse to go for it and after whole day frustration i return back around 16:00 after a stressful day. On 23 feb 19:38 i got a mail that there is another rs 2000 pending which surprised me very much.

Few point i want to mention here.

Your customer support in mumbai is not friendly at all. They told me lie and keep me waiting for whole day and with out any confirmation from my end they send me a mail on the next day that they booked a ticket and i need to pay for that.

What i lost as a customer :

Lost money of rs 11100 for missing boarding pass for 5 minute which could have been avoided + i have to book a lodge and another flight which cost me another rs15000.
I lost faith and trust for indigo service.
Whole day waiting in airport.

Please make sure this complaint a high priority one and resolve this issues.

Thanks,
Sukanta

Dear Sir,

This was the great humiliation done by Indigo Airlines to travel on 16/2/2018 giving reasons of Cancellation of ticket which was completely false statement as I have not received any intimation through mail or phone call neither refund of total amount by any of the concerned Indigo or IRCTC flights website.
Indigo has hampered my personal dealing of worth two crores at Chandigarh due their negligence and false...

Hi i was traveling with indigo from jaipur everyone was so supportive but there was a girl in customer service shalini chalotra very unprofessional behavior and very rude. Please don't hire such uneducated people it will unnecessary effect your company name and i want you to do something as i have already given the name of ground staff girl based in jaipur international airport

Hi today i face some very unusual personal issues with indigo staff they are allowed lots of people to carry more then 15 kg wt in-hand luggage but when i came they stopped me 2 times, first time when i came to check in the indigo staff came to me and said it is not allowed to carry more than 7 kg and parallel they are allowed lots of people to carry more than 15 kg with 2-3 luggage for single person, i was not deny to put my beg in check in but when i saw they are not same and fighting only with me then i started asking questions why they are allowed other they instantly said lie, and started given me # reason, i am really getting frustrated then i asked him to connect me their senior he himself said i am the senior, it was really a joke from the indigo staff the person who are only watching people could not be the senior staff they were not ready to make meeting with any senior responsible person even i do not find any kind of complaint registered

My sister was traveling from mumbai to indore by flight no 6e-741 and wheel chair was prebooked we had to wait 30 minutes for wheel chair and i had to complain three times at counter but no response was coming. It is shame on indigo to handle senior citizens and request u to take action, as my sister has spine problem in spite of telling them no of times they were unable to provide wheel chair, so i request you to penalise them for the delay

I received an email regarding airport jobs on my mail id.in that email all the description as well as contact person's phn no. Was given. I called on that number. There was one guy named raj malhotra who picked up the phone and explained me about recruitment process. He gave me the mail id of indigo hr and told me to submit my documents on that id. Next day i submitted it, after few hours i received one confirmation mail by indigo stating...

I paid almost rs. 50, 000 for 4 tickets, you know that i am a frequent traveler and i use only indigo for my travelling. It was urgent for me to reach bangalore this is the reason i accepted the re-accommodation that was provided to me, but i am not happy with the services i have been receiving from indigo.

You do not consider frequent flyer like other airlines. The adjustment that was provided to me was near to nil in comparison to the amount that i paid for new tickets. I have many trips planned for this year but i do not look forward to flying with indigo again.

The traffic is something that cannot be anticipated, and i had to travel from a very far distance to patna airport and on the way when i realized that i would not be able to reach on time, i called the customer support. Indigo should definitely consider passengers travelling from distant places, because in bihar not all the road and infrastructure are well maintained due to which today i lost almost rs 33, 000 to indigo and you still do not want to consider the situation and time. I was expecting a refund that i could use for my future travel, but i see indigo is not interested in retaining frequent flyers.

I am really disappointed with indigo and it services.

Thank you,
Pankaj choudhary