Jeeves Consumer Services Complaints & Reviews

I am arvind sharma. My (Claim id: ew[protected]) i have raised a complaint on 22nd june 2018. For repairing my bpl tv. Purchased from flipkart. I have sent mail to extended warranty team many times. And called to customer care 20-25 times. For my complaint. They sent service engineer 3 times. Who are not able to diagnose the real problem they came and detect new problem every time. Its been more than 2 months. They are neither refunding or repeating tv. Alway have same answer, sir please wait 4-5 days.. I got frustrated to the.

Dear team,

I had purchased a mobile via flip-kart but found some issues in mobile phone.

You technician comes and just do the factory reset and told me your mobile is working fine.

But later on i faced same issue.

Then i had raised a complaint again but yet no technician visit done.

Waiting for last many days for visit.

Shatrughan
[protected]
[protected]@gmail.com

Hello team, i got my led mi 32"on 25th and today was last date for installation which is 29th july 2018. Now service engineer refused to give service today and said today is sunday we have holiday. This kind of service never acceptable to any customer. Kindly provide us proper on time service.
We have so many options for purchasing product but why we purchased online to get on time service. Now this reason are happening.

Request you to provide me installation of wall mounting at any cost today.

Ticket i'd: ticket registered: dear customer, installation request of your led tv has been registered with jeeves, ticket id 8g25-27013flpkrt-6211088, expected completion by 29-jul-2018. We will communicate the engineer details shortly.

Your engineer Vishal Saxena from Agra cheated with me. His contact no. is [protected]. Flipkart cheated with me. Engineer Vishal Saxena clearly understood the issue of my faulty handset ASUS Zenfone Max Pro M1 64 GB during the last technical visit on 2 july 2018. He said there is the issue in fingerprint sensor and it is not resolved. He said that he is not satisfied with the device and he mentioned in his job form that Issue is not resolved. And then he took my signature on that form and clearly said that your refund will be done within 2 days. But he cheated with me. He updated the fake report in my issue. next day there was a message shown on my portal that Your issue is resolved. What is this ? Are you people kidding with me ? What nonsense is this ? I have called flipkart about this issue but received no calls from them since now. Very irresponsible from Jeeves. Call me now and resolve this issue as soon as possible and refund my money. After so much frustration, i have again requested for Tech visit and got the sms from jeeves and the no. of technician vishal saxena. but he didnt pickup my call. i have called him 50 times. A girl from jeeves called me 5 times a day and said that " sir, dont worry a technical visit is scheduled for today 11 july 2018 and technician will call you for visit but no one called me till 6:25 pm then i called jeeves they said that we can not send the technician for visit.

I bought the mitv in the previous sale and was supppsed to get it installed today but a message came saying that i had rescheduled the installation but i never did and they asked me to miss call a number if it wasnt me i did... But so far ive got no confirmation or any kinda response from them its world cup season and i really wanna see my matches😡😡

It has been 19 days now (Today is 30th june), since i had registered a complaint /service request for my vu tv that is not turning on [case id: 8f12ewjcsth-5815848]. Around 18 days back 1 service engineer from jeeves came, checked the tv, took pictures of product serial and shared it with someone saying 'it is being forwarded to company to get spare part/motherboard, they will come and replace the part within 3 working days'.

I have been trying to track the progress since then but everytime i call jeeves customer care they tell an eta of 5 more working days. Everytime they tell that it is under' part-pending' status! Now they stopped responding to my followup mails as well.

This is very poor service for which i had paid.

Your engineer installed a flexible drain pipe instead of rigid pipe... It is now leaking. I got carrier to look at and it's them who confirmed the fault with drain pipe. Now you people talk of warranty... My concern is why was a flexible pipe used instead of rigid pipe... How do you expect customer to know what pipe needs to be installed. Terrible service. You are not ready to correct your engineers mistake free of cost.

My tv has stopped working suddenly. While watching tv the picture disappeared and then even the sound. Resolve my complaint as soon as possible.
Reading about ur bad service nd fake service men is very tensing. Hope u might be offering better services now.
Stop telling me my complain is small... Consider urself lucky fr me being to the point. Its just a formal complaint not any other informal letter to be long. So stop this foolish ness and act on my complaint or else see u in consumer court.

I purchased mi tv from flipkart and was saddled with this worthless company for installation. (Flikart mentions that if installation is done by the customer themselves, warranty shall not be valid). The company shared technicians details over my mobile followed by another message that the appointment is rescheduled. On contacting the call centre next day, another technicians number was provided. The number is switched off and no service is provided. On again calling the call centre, i was made to speak to delhi region representative who said that he shall get the work done. But i have neither received the service or the timelines for delivery of service and today is the end of second day. God know if this company will deliver service or not. Pathetic service. Must be changed by flipkart.

The worst service from jeeves, no followup, no call, no update..
1. I placed service request for my smart tv,
2. After 10 days later i got sms on my registered no your appointment is fixed and the engineer will call and come.
3. But no one call me or came for service, next day i got another sms that "as per your request we reschedule the appointment" where i never ask for reschedule.
4. On12th day i again got sms for appointment is fixed, but no one call me or came for service.
5. On 13th day i again got sms that "as per your request we reschedule the appointment" where i never again ask for reschedule.
6. On day 15th evening i again got sms with engineer contact no.
7. After communication with him for multiple time he came and check my smart tv and said there is software problem. Another engineer will come and fix the issue.
8. After that for next 4 days i didnt get any reply.
9. On 20th day again i got sms said appointment fixed
10. Again the appointment is reschedule from jeeves side
11. So complaint about the service on help desk of kodak, they assured me that the issue will be fix in 2days.
12. But no reply for next 4day.
13 so i again complaint about the service on help desk of kodak.
14. After too much followup from me finally one engineer came and check the tv and said we bring wrong software and don't have software now will come tomorrow.
15. Now there again no replay from 3 dyas and no one is picking up my call

So the worst of the worst service jeeves have, kodak need to look for new service provider.

Till i am waiting for when my smart tv service will be done...

My vu tv purchased on flipcart on 2016 and it was installed and taken extended warranty by jeeves now it "had an audio defect" i had complaint to my dth provider he told that it is problem of tv it self so please send a qualified technician to correct it
My jeeves plan no "jppof19789"
Please send a technician to correct it
Serial no:bt632esd00356

Hitachi ac order placed on 20/05/2018
Delivered 22/05/2018
Installation done by jeeves on 24/5/2018
Complaint about compressor rattling and vibrating on 24/5/18
Hitachi technician came on 31/5/2018 and reported installation problem.
Complaint about the issue on 31/05/2018
Reminder sent on 03/06/2018
Jeeves uninstalled the ac on 7/6/18
Replacement delivered on 8/6/18
Waiting for the installation.???
Very much disappointed the way you handled the complaint.
Keerthi gopalakrishnan

The technician came to my house on 24th May 2018 and took over an hour to check out the remote as well as TV. He dismantled it, opened it up took pictures etc and finally told me a part needs to be replaced and he will get it done in a week's time. He took INR 750/- for his visit

It has been now 13 days and no one from Jeeves has called to give me an update, no technician has come to install the fresh part, no status has been shared -- nothing at all

My complaint ID is 8E23-33487MBSCJC-5639089. I called the technician -- he asked me to call customer care as he had no information. I called customer care they have no information and have asked me to call Hitachi. When I finally asked them why exactly I have paid them INR 750 when I had to call Hitachi any which ways they have said they have given me a stupid standard dialogue saying that they "will contact the concerned team and resolve the problem in 10-12 working days".

There is no update, call, SMS, email of any status or any thing given to the . customer. There is no option of tracking on the website. After receiving INR 750/- they are not interested in taking any responsibility. There is not even a customer complaint option on their website

I feel this is a sham to rob people of their money

I have booked a ac installation of samsung.
On 04/06/2018, my ac was installed on 05/06/2018 at approx 11 pm i havent use my ac yesterday night.
Because i have not fix the light board today boars was fixed and when i on my ac there was water leakege in ac front front side of on/off switch of ac i have called the person since morning..
But my problem is still remain...

My booking ticket no is.. 8f3-33713webcall-5741360..

I have paid him
2350/ —
But service is poor...

I have brought a polaroid tv 2 months ago and there was a problem with the tv after that i raised a complaint with jeeves consumer service which provides service for this brand. Engineer visited the site and after checking informed that motherboard is not working and he will raise the incident for the new part and get it replaced which will take 4-5 days. The date complaint was raised was on 26 may 2018 after that i regularly checked the status from this consumer service and they are saying that they did not have received the part from the manufacturer (Powerful technologies). I talked with powerful technologies regarding the part and they said that consumer service jeeves raised the request and other documents with the delay of 2 days, after that they told me that they had dispatched the part on 29th of may to the jeeves office and the jeeves service engineer and customer care saying that they request is pending for the part and they have still not recieved the part and still saying that it will take further 1 week to resolve the issue. I am not getting clear information on where the request is pending and when it will get resolve really getting disappointed services and frustrated answeres from their part...

Please help out..!!

Ticket id: 8e18-27013flpkrt-5570594. Installation for tv. It would be completed by 22 may 2018. Called customer care at saturday, he told it would be completed by 48 hours. Have no updates so far your end. Flipkart has given your service engineer contact number. I called him but he told that it is not assigned to him. Please assign the engineer and do it right away....

I bought tv in flipkart msg came dear customer, jeeves engineer mohammed zaheer [protected] will call you to fix an appointment. To reschedule your installation kindly click on www.jeeves.co.in/track/8E17-27013FLPKRT-5567054 and he didn't called and not responding to calls i called customer support team they are telling installation being cancelled it very rediculous worst customer experience....

Sir my order id od[protected]
Ticket id 8e16-27013flpkrt-5551984
I booked redmi note 5 4gb issues in my phone i complain for this item. Technical visit person told me issues in my phone. But he give you wrong feed back of seller and flipkart that name and no is this chandra prakash, [protected]. He give you wrong feed back so i attach you some video so please see and solve my problem and take action of your technician asap...

I had purchased vu 39 led tv on 27th january from flipcart. I have called several times there is no response. I bought the extended warranty of 2years from jeeves to protect my television.

So my problem is picture is not appearing properly on the screen since 20 days only audio is audible.
So please solve my problem immediately.
Order id:od[protected]

I request for vivo v9 replacement which i have ordered in flipkart.

Jeeves consumer services supposed to do technical visit on 5th april 2018.

They called and kept rescheduling the time till 7th april and atlast without doing technical visit they cancelled my return request.

This is the second worst experience iam facing with jeeves consumer services

Contact:[protected]
Email: [protected]@gmail.com