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Kotak Securities

[Resolved]  Kotak Securities Ltd — Unethical transaction and behaviour

Address: New Delhi, Delhi

Hi, I am having 3-in-1 account with Kotak Sec and they allow me to purchase shares thru margin. Initially I tried to find, the cash amount lying in my account however, not able to found it (when spoken, they said, it need special training to find the cash amount lying in my account, surprise!!!). Further, I request them to close my margin funding account and let me transact with the money I have in my account (and not with borrowed), they said Kotak does not allow such mechanism & I cant change my system, just for you. They sold most of my share, which I kept for long term. I dont know, how I stuck in this situation.
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Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Jun 05, 2014
Kotak Securities Customer Care's response Hi Vimal,

We regret the inconvenience caused. Please share with us your client ID and contact details at ks.[protected]@kotak.com for our customer service team to connect with you and resolve your matter at the earliest.

Regards,
Team Kotak Securities
Verified Support
Jun 10, 2014
Kotak Securities Customer Care's response Hi Vimal,

We believe our concerned team has got in touch with you regarding your concerns and the issue has been resolved to your satisfaction. Please do let us know if you require any further assistance.

Regards,
Team Kotak Securities
 
3 Comments

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Comments

Hi KS Team,

Thank you for your reply.

Just I wanted to know one thing in this public forum that - KS will give mandatory margin funding facility, even I dont want. Your branch people said, I cant close your Margin account as it not our policy.
Reply

unexplained high monthly charges, denial of account closure

unexplained high monthly charges, denial of account closure
Reply
Hi Jessy,

We are keen on addressing the concern highlighted. Please write to us at ks.[protected]@kotak.com along with your client ID and contact details, our team will assist you at the earliest. Alternatively you can call us on our toll free[protected] .

Regards,
Team Kotak Securities
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    +91 6652 9191
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    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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