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Kotak Securities Complaints & Reviews

www.kotaksecurities.com
3.1
Updated: Oct 24, 2024
Complaints 385
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227
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158
Good! Kotak Securities values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Kotak Securities step up their efforts to fully resolve all complaints 👍
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K
Kiran Koshy
from Mumbai, Maharashtra
Dec 6, 2017
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demo not provided yet

Address: Pune

Its been almost 4 weeks i have opened an account with kotak securities and since then i am following up with customer care and the kotak executive who helped me in opening and account to help me with the demo of your application on web and app but they are least bothered. I am really disappointed with all the false promise and the kindly of service provided by kotak even though paying more then what other banks were asking to open an account....
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D
Dayananda Shetty
from Shimoga, Karnataka
Dec 5, 2017
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charging commision of 5% per transaction for shares which is low value like the lanco

Address: Shimoga, Karnataka, 577301

1. I bought shree for inr 325000 and sold same and been charged an amount 15000 for buy and 15000 for sell which is almost 10% of my share value. I never signed for this much commission and not ready to give any proof fare several written communication.

2. I have been charged interest for more than 1 day delay in margin plus trade but when comes to delay from kotak for more than 5 days no interest is given.

3,...
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A
Aneesh Prabhudesai
from Mumbai, Maharashtra
Nov 30, 2017
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kit not received

It is utter disappointment that an established company as yours doesn't concern themselves with the consumers/clients' grievances. As none of the managers are willing to get back on the following.

My kotak demat account took 4 long weeks to open (And not 3 days as promised) and that is not all. This was 2 months back. I received fake assurances from a multiple of your representatives. It is really unfortunate that you do not...
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Y
yash9187
from Atraulia, Uttar Pradesh
Nov 30, 2017
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demat account still working

Account no.[protected]

Dear bank team

My name in anand and i must tell you that i had to left my job due to my stomach medical treatment in my hometown. I cant go anywhere. Now days i am facing this crucial problem.
I have no job this time but still i am getting the mesgs regarding my dmat account status. Please dont try to harass me... Its my request to close my account. Please understand my condition...
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V
vardhanashokaditya
from Tiruchirappalli, Tamil Nadu
Nov 22, 2017
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unnecessary rejection of closure of account

Address: Chennai, Tamil Nadu
Website: www..kotaksecurities.com

Before 4 years a representative convinced be to get a Kotak securities account for trading saying that I can close my account when needed and I have to initially deposit Rs 1000, which I can withdraw later. But found to my surprise that I had to maintain Rs 1000 minimum and I cant withdraw. After that I felt embarrassed and felt its my mistake to sign everywhere the representative showed. I thought it was ok to have a min balance Rs 1000...
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K
Khukri
from Kolkata, West Bengal
Nov 8, 2017
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kotak securities id: 2jc77 - account closure: inordinate delay on petty grounds

Address: 737139

Name: lt col (Retd.) bharat shahane.
Kotak securities acct id: 2jc77.
Subject: acct closure.

A - history: my acct was originally opened several yrs back in pune and transferred to gangtok last yr.

B - situation: since i do not use this acct much i decided to close it.

• june 17: i requested kotak securities (Ks) via email to close acct. I was told to visit nearest branch personally....
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J
Jasghar86
from Delhi, Delhi
Oct 31, 2017
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pathetic account opening experience

Address: 122003

I initiated opening of your 3 in 1 account (Saving, demat, trading). From the moment i gave my kyc and initial cheq you guys have stopped responding. I kept trying to find out if my account is oen yet. Just cd not get to anybody. The account opening agent aquib doesnt take my calls or respond to messages. At last i have got mails saying account open. Gives my crn and login ids. How do set my online banking. Nobody can tell me. The kotak securities...
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S
Siddhesh Salve
from Mumbai, Maharashtra
Oct 24, 2017
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brokerage charges.

Address: Mumbai City, Maharashtra, 400064
Website: Kotak securities

Hi, i am siddhesh salve
My rm is suresh singh. I have avail the plan for no brokerage for 1 year when i trade since i have paid charges while opening my dmat account. Still i am been charged. While asking to mr. Suresh singh on several occasions, he has never responded. Kindly change my rm. I am still waiting for the answer to my question about brokerage been charged.
Kindly escalate this to highest priority....
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M
Mohan1984
from Mumbai, Maharashtra
Oct 23, 2017
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improper response and non allotment of dp shares for ipo

Hi,

I have applied for gic ipo via kotak securities and not received any email or communications from kotak securities after registration but the funds were initially blocked and then deducted from kotak bank ac referencing client id q7du0 of kotak dp, gic ipo application no: 16801608.

Till time, finding pretty hard to get back my monday amounting 27745....
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H
Hr315
from Ahmedabad, Gujarat
Oct 21, 2017
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incorrect sms received from nse and bse that kotak securities has reported x fund balance and x securities balance

Incorrect sms received from nse and bse that kotaksecurities has reported x fund balance and x securities balance with email i'd as [protected]@notprovided.com when in fact i do not have any trading account with kotaksecurities. It looks like someone has incorrectly submitted my contact no with his/her account. Pls rectify the same at the earliest. My contact no is [protected]....
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U
uzerpetiwala
from Pune, Maharashtra
Oct 16, 2017
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not happy with delayed process and pathetic site

Address: Ahmedabad, Gujarat, 380009

1. I have applied for godrej agrovet and even till today i. E. 16th oct 2017 i havnt got refund. Even none of the shares are alloted then also amount not refunded.
Instead of this my other colleages got refund on the same day friday
If their is such type of process in kotak then i will withdraw my account.
2. Second thing your whole kotak securities site is not at all user friendly.
None of the page looks good...
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V
Vishal1304
from Gurgaon, Haryana
Oct 16, 2017
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I am complaining about charges in trading a/c

Address: 110016
Website: www.kotaksecurities.com

Hi,
I am having kotak securities a/c fidp7 since years.
When i have opened my a/c in the year 2008 and was doing good.
At the time of opening of my a/c it was conveyed it's life time free ac and there will no charges in my a/c.
Some how i was doing trading and my a/c was operational.
For last 3-4 years i have stopped trading and inspite that i have been charged for from some services where i have not asked...
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M
Maheshu
from Mumbai, Maharashtra
Oct 14, 2017
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salary deducted in account

Address: 400051

Hi
Please solv the complaint no. 1737743 as soon as possible. Because i want my cash back. And don't close my account i am ask for call centre hi told you maintain 10000rs but i agree that but now please give my deducted amounts.
And please provide mi 27 bkc, c 27, g block, bandra kurla complex, bandra (E), mumbai, maharashtra, india - 400051this bank phone no. And mail address.

Thanks you...
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R
Rajputdipansu
from Noida, Uttar Pradesh
Oct 10, 2017
Resolved
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complain on your bank, opened account without verification of address.

Address: New Delhi, Delhi, 110083
Website: Chauhandeepak9818@gmail.com

Sir, i deepak chauhan. R/o u - 245 mangolpuri new delhi 83.
Complaint for irresponsible of your employees. Why they are opening bank account without verification of address.
Customer not giving proper information while opening account what is the reason behind. Take action or close such a. C.
On 06 oct 17. Credit card delivery man came to my home to deliver credit card. At that time i came to know about this account...
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R
Ragesh K S
from Ranchi, Jharkhand
Oct 4, 2017
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demat account charges (no 30j74)

Address: Ernakulam, Kerala, 682016
Website: www.kotaksecurities.com

I have raised so many complaints regarding the demat account charges, which i am having account with kotak. One of the kotak employee forcefully taken this account from me stating that there is no charges will taken for any reason. I have not made any transactions in that account but the employee deposit rs 1000 in that account to meet his target now they are charged rs6200/- for some kind of charges. That employee cheated me like anything....
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K
kunal6055
from Mumbai, Maharashtra
Sep 28, 2017
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trading & demat account

Address: Pune, Maharashtra, 411037
Website: www.kotaksecurities.com

Placed in a request for a trading ac and no update for more than 3 days. Sent email to customer service, called them. They say will get back with update but never a call back received.

Request was placed after several emails received. I ama genuine hdfc customer, but looking at the benefits i went for kotak and a huge disgrace on service. Rs.500 was deducted as a subscription fee....
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1
1983ay
from Mumbai, Maharashtra
Sep 6, 2017
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wrong calculation of brokerage and interest in account

Address: 400705

I have written complaint to singh. [protected]@kotak.com,
Shraddha. [protected]@kotak.com (My account's manager) about query of wrong brokerage billed for the transaction done in aug in mail dated on 29th aug however there is no response by them on same. No call for explanation of how its been applied.

Today, interest is billed in account for aug'17 and that too is incorrect as i have been told by my accounts manager that its...
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A
ashish3841
from Muzaffarpur, Bihar
Sep 4, 2017
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for provide incorrect information to me

Address: Kota, Rajasthan, 324007

My mobile number [protected] is registered in your kotak account. I have request to close my account before 15 days.
I have received a sms by your dear investor, your closure request for code il4i0 has been processed. Final payout of rs 839.52 has been credited to your linked bank a/c.
But when i asked them about my account and they told me that it is is still active and someone have tried to receive money in 3 times and account...
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G
Geethagg
Aug 31, 2017
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query id: 1524929- failure to apply for buyback offer despite covered in services and continuous follow up for 16 days

On august 14th, i checked with customer care whether they file buyback offers for their demat (Trinity a/c holders) they said yes and gave me the details they need to file the same. I provided the details and they promised they will file the same soon.

Since then, i have been following up with kotak to file this single buyback offer and tomorrow is last date and i am shocked that they haven't filed it yet for no apparent reason....
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D
daggupati9
from Chennai, Tamil Nadu
Aug 28, 2017
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discrepancy in the funds from my demat account

Address: Bangalore, Karnataka, 562106
Website: kotak securities.com

Dear sir/madam,

Complaint against kotak security team, bangalore branch.
Add: lavelle road, near chinna swamy stadium, bangalore (Karnataka)-560 001

The branch staff of bangaore has traded in my demat account and incurred the loss more than 2 lacs rupees from my account. And not responding for the loss occurred to me. As i need those funds for house construction urgently. Mr anand, asst. Manager, ms...
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