Lenskart Complaints & Reviews

I have placed an order for my spectacles on 11 September 2016 at Lenskart I'm Bangalore. The store people have assured me a guaranteed delivery by 14 September. They have talked to me very well till the payment of ₹3000 is done. I have placed the order just because of the trust I had in them and have told them that I would have to take leave and won't be able to work without my glasses and they assured me a delivery by Wednesday.After that when I was calling them my call was not answered. When I asked they were telling that due to the bandh they were closed. I have called to the land line As well as the mobile which I received from the customer service. On the actual day they have finally answered my call and they have told that they can't delivery it in that day as there was a bandh in Bangalore. The funny thing is that their warehouse is on Delhi and it was affected by Bangalore bandh. Later they have assured me that it will be delivered by 15th afternoon. I have raised a complaint regarding this in their website. The customer service is calling me and telling that we will take time to process the order and they cannot assure the date of delivery. When I called to the store now they're telling that it is now in Bangalore and after sometime they tell it is shipped and they are expecting it today. Please don't fool the customers by telling fake details and don't play with their trust.i will never recommend any one to shop with you.

My order no.is [protected] which is not being received by me because of misbehavior of the delivery boy...your company must have the objective of customer satisfaction ...on delivery of product we are unable to verify the product delivered by the delivery boy. ..payment should be made after the product is verified by any consumers. .we used to verify the product in front of him...but his behavior was extremely rude...please employ well cultured employees. ..as a result we have not received the product ...hope for your better service . Consumer satisfaction is prime. .hope for quick action thanks

I bought an Spectacle (frame + glasses) from Lenskart, Indore for wich I paid Rs.3000/- approx From day 01 am facing the Problems in seeing nearest as well as distance vision. If I wud lik to see long, in that case i hv to put this on Half of my Nose. I went 2-3 times there but dint get solution. When ur Doctor was checking me, at that time he asked me to read from the distance of approx 01 feet. Still am facing the problem and bound to use my old one.
I hope u understand the matter and revert me with some gud solution.
Waiting for ur immdt response.
Thnx
Anil Bansal

I bought a specs from Lenskart faridabad store 3months back, but the frame is deffective.co has given a 1 year warranty, but the store officials refusing to repair the same, I am giving you 24 hours time to do, otherwise I Will be compelled to forward my case on different platforms
Naresh katyal. My mobile no. Is[protected] and invoice noRST2704989 DT13/06/2016, it is further added that the salesman given me the guarantee for frame and glass in verbal also.We heard about the name of Lenskart that they are selling best specs but now I understand that they are cheating from there end.

I have audio as now i always open my voice recorder to show evidence when i deal with branded shopkeepers as their promises are always fake and this time it was heights when the staff said i asked u to come for pick up of specs in the evening and i was there at 7 clock and still i had to wait half and hour and had to miss my religious rituals 'aarti'. I dnt know at what tym is the evening for lenkart showroom staff and they tortured me mentally so badly that i was about to cry. She insulted me like i am valuless customer for her. She promised to deliever on thursday evening or friday morning and still blamed me that i was wrong and she asked me to come on saturday. Such a late delievery and that too without giving toll ticket which should have been provided while depositing my specs for repair . But i didnt recievd any. If staff is being paid for treating their customers like this than i think this showroom should be closed if they cannot provide without good staff quality

This is regarding my latest order, order no. [protected]. I took the order from shop for my mother and they told it can't be given before 15th sept, i asked them to cancel since mother won't be staying till 15th to which they told we can deliver order in hometown also which is in patna. I told she will be reaching patna on 10th, they told yeah anyway delivery will be after 10th. Still after one day i called customer care and told them not to deliver before 10th, they assured me there is no chance of it being delivered before 10th. Today i got a message that it's out for delivery when nobody is in hometown since today is only 06th. When i called customer service they are telling speak with blue dart, did i ask lenskart to take money from my neighbour? I only paid right, why it's my duty to speak to bluedart, am i working with bluedart or you. Why lenskart customer service and shop guys giving wrong info about delivery. I[censored] can't deliver the product cancel it and return my money.

I also did call bluedart which should be none of my business since that is not seller it's lenskart who i paid money, they told me they will work with team and cancel today's delivery and do it in 10th, they did not do anything and delivery guy called me, i told no one is at home till 10th, he has updated it as home address is not locatable which is nonsense since he was already near my house, i told him to deliver on 10th, he just cut the call.

Either deliver the product on or after 10th or cancel it and return my money, lost interest in buying products from lenskart which only cares for customer till money is paid to them, if it was flipkart or amazon they would have assured i get my product with no hassles and with full ownership.

This is reference to my order #[protected] & #[protected] wherein I bought 4 sunglasses from Lenskart.

After receiving the product we raised a request to return 3 of them and the same were picked up by the courier guys on 9th of August by Bluedart. However, Lenskart has only refunded the amount for 2 glasses and they state that they have received only 2 of them. I have also shared the courier receipt which mentioned 3 items in 2 boxes (attached is the copy of the receipt), however, all I hear from Lenskart is that the issue has been escalated.

Almost a month now and there is no resolution. I want someone to raise this issue to the management team of lenskart and ensure that the balance refund amount is processed at the earliest.

Awaiting a quick response.

Respected sir,
I have taken the appoint of home-eye-checkup at bhubaneswar through online portal of lenskart.com. And it has booked with the request no#[protected] under the promotional offer of family79 for 25th august, 2016 from02:30 pm-07:00 pm. But interestingly one of the member from bhubaneswar lenskart team called me on given mobile number and demanding more amount. I have asked the same in which basis i will give the extra amount to you. Because nowhere on your site mentioned for giving the extra amount for checking the family members. There is no clear cut terms & conditions regarding the same. While i have asked the same to him he has rudely spoke with me and cut the call.

Thanks & regards,
Chandra sekhar

Worst quality & customer support.. So be aware before buying from lenskart. Need a lot of improvement, the attention to the customers is lacking.. Followup with customers, explaining the stuff to customers is definitely lacking. At the stores needs to be trained, also the person who is testing your eye need to be eye specialist doctor. I had worst experience, employee test my eye and give a prescription slip

Lenskart prescription
Eye sph cyl axis
Right eye 3.00 0.75 180
Left eye 4.25 0.75 180

Then i bought a specs from them. After that i got some eye irritation so i went to another optical store to check my power. Doctor said your power of old specs only who said like that, i replied lenskart. Lenskart was very cheap quality, fraud and not made by man, fully by robots. It was great shock to me

Another optical store prescription
Eye sph cyl axis
Right eye 3.25 0.50 180
Left eye 4.00 0.25 180

The alignment of the frame was not proper quality. Collection of frames will be less than other store. Lens cost was too much. I bought british optics was not too good when compare to crizal and kodak lens.
Only external showcase, inside will be bad and cheap quality. Try someother show room

I bought unbreakable glasses from lenskart on 22 august... N they got broke within 15 days of purchase. They gave me warranty card also now on contacting customet care they say here unbreakable means breaking of coating.
On repeated request to make me talk to senior customer care officer the attendent fixed me a call back n no such call came.

I request u not to go by their fake promises even if they issue a warranty card they will deny repairing or exchange of lens. Beware of frauds like lenskart

I ordered Rayban prescription glasses from Lenskart on July 6 2016. First off it took numerous calls to get it delivered as their courses service wouldn't call or deliver but send me status - customer not available.
Next after using the frame for 3 weeks plastic near the temple side started to peel off. Called customer server and got ticket [protected]. Reached out to customer service on Aug 10 and since then started getting run around. Every time it is 24 hours resolution when I get email from you and now it is close to 6 days. I am not really sure if you honor your 24-48 hour resolution commitment. Here is picture of defective frame. it is not 9 days and latest i hear they need clear pictures. I am uploading them here as well. Tell me what is not clear?

My order number [protected]

Placed on July 8 for contact lens and solution.
First problem delivery not made . Repeatedly calling resulted in me being told that courier person can't find anyone at home or can't find address. When I as ready to guide him even. Maybe courier company fault since i know blue dart is a horrible company even my local icici branch says so.
Then provided with alternate address. Product reached yesterday 4th August.

First problem one lens box containing 3 lenses not present.
Second lens solution has leaked in transit.
Upon telling courier person about state of such. He refused any questions. And sed we can't courier liquids and if do say at your own risk be it.

When I said I refuse to accept the package and shut the door. He threw packpackin front of my building security's cabin and left hurling abuses.

If that wasn't enough he was asking for 200 to settle the issue and come and collect it from me and return it.

I would request you to kindly look into the matter

I bought my glasses from lenskart 2 weeks ago for rs - 3750 from their retail store. The lens used for the glasses is extremely poor quality. I was told they are scratch proof and all other proof but in 2 weeks time it is getting smudges all over the lens and is irritating to clean and every time. I feel cheated. I used glasses from vision express and they were much better and had no complaints.

Whoever it may concern.

I am Vasu Govani. A Lenskart customer. I had ordered a pair of glasses according to my prescription before coming to The United States. I got my delivery on the day of my flight so I couldn't try it or comment on it. But as I wore those glasses I had trouble seeing things, as I didn't had any option I had to wear those ones until I could get a new one from here. I had headache and eyes pain and I am really annoyed with it. There was the same issue with my contacts before but I didnt take it seriously but this is my second time with lenskart. I want some solution at this time.

I have ordered for Contact Lens from Lenskart. Some from the Lenskart team update my contact address without my knowledge. Lens was suppose to be delivered on Saturday, when i logged in i could see wrong address updated i informed Lenskart team they acknowledge the error by their team. They informed the delivery team to deliver in the right address but it was still delivered at a wrong address. Its now 2nd week but the team has not given any resolution. Every time i contact they will just inform me they will get back to me within 48 hours. During one instance when i connected to the contact centre they mentioned i need to collect it from the address which they have delivered. When i asked them to connect to his seniors, he confirmed they will get back to me within 48 hours, but till date there has been no response

I ordered a spectacle from lenskart.com (order id #[protected]). but as they used poor quality products, just after 2 weeks, some permanent black spots started coming on the lenses. after this i complained to lenskart and they offered me a lens replacement only on the old frame.
Till this moment it was tolerable. now when they delivered the spectacles with new lenses, the frame was damaged. this time its enough. i again complained. now what they are offering me is - credit amount into my lenskart account and not into my bank account. so this way they are forcing me to buy their products once again, the products which i am sure are of poorest of poor quality. i have 2 concerns here -
1. why will i buy poor quality products again?
2.initially their executive gave me some discounts, so i end up spending a little less amount then original. lenskart will credit only the amount which i spent. and now those discounts are not available. so i won't be able to buy the same product again. if i go for a cheaper product then some credit (around rs 1000) will be left in form of credits, which will be of no use. so this way they forcefully charged the amount more than the price of product as neither i won't be getting the remaining amount nor the costlier product.

This all is after facing so much problems of order and following up with their representative multiple times.

I bought one spectacle on the recommendation of store representatives when i asked them to give me something sturdy and stylish. Since i had little understanding of plastics and quality i trusted the representatives there and selected one out of few they suggested. I took glass recommendation also even though it was expensive and more than my budget.
In just 3 days i noticed a slight bend in the frame which when i took to the store for repair they said they will repair and i can pick up next day. 2days later when i went to pick up the frame, store manager ashish says its a physical damage and cant be repaired.
When i enquired later about the product i was told its a "feather frame" which could not be "sturdy" as i had asked for. Manage says its a "nice, delicate and strong frame" that broke because i mishandled it.

When they had to sell the frame that i was given all incorrect information about the product, its neither sturdy nor strong as i had asked for. I was also told it has 14 days replacement warranty which changes every time i speak to customer care representative.
If it was sturdy and strong how it bent so easily. I have been using spectacles since last 15yrs and nothing of this sort ever happened before, with my experience i know how to wear and handle frames.

Order id [protected]

Lenskart is selling duplicate and fake product in name of original and giving huge discount. I've purchased original frame of ray-ban from lenskart, in which there was warranty of 1 year. But after a month, its case was broken, which raise doubt about duplicacy of the product and checked and found that the frame was also fake. The frame gets detached from glass on regular use after 5 months which the local store of lenskart has repaired. The frame again detached from the same place after another 3 months o[censored]se. This time neither local store nor lenskart entertain me saying that it can not be repaired.

All these incidents feels me cheated and i advise everyone never ever buy any product from lenskart. They are looting & cheating peolple.

Hi,

I have booked a home eye checkup by paying 100 rs for mumbai location on 8th of june and it was scheduled for 9th june, however the representative called me in the afternoon on 9th june saying he wilol vosit at around 6 pm and i was waiting however he dint turn up that day and when i tried reaching him he was responding my call. then later after waiting for 3 days i wrote a query to lenskart and even that is not being answered and additionally when i m calling to 24*7 support no one is responding to the call. what kind of worst service you are providing. i want my money to be refunded else i am going to put a consumer case on lenskart i know it wont have a great impact on you as you would be having so many cases on you but still it will add one more negative on you. and i am surely going to take the help of social media of your such worst customer response. Kindly repay me my amount.

I have raised a complaint 1 month back on the fitting issue for the Order #[protected]. the lens has come out of frame. Lenskart service representative has visited my home and took the frame+ lens and got it repaired. The issue has come again last 10 days back. The Fitting is not upto the mark, i again raised the complaint before 8 days and the lenses has fallen from the frame today around 8.10 pm and had broken into pieces, which the lenskart team claims that they are non breakable lenses.
I realized now how much big mistake i made by purchasing the worst lenses from lenskart. I really wonder how come fiber lenses got broken by falling down from 2 feet.