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Lenskart Complaints & Reviews

www.lenskart.com

3.9

Updated: Mar 29, 2025

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I ordered specticles and I am unable to return of order id:1291918634

Refund not provided

Complaint Regarding Incorrect Prescription and Missing Product - Demand for Refund

Most useful reviews

I wanna get my broken frame repaired or replaced...

didn't, refund my amount in bank... forcing me to use store credit

Insurance Claim

Featured stories

Excess amount charged - refund not received

Poor product Vincent Chase lenses

Three or free totally false commitment (only marketing strategy)

Lenskart reviews & complaints page 82

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Address: Bangalore, Karnataka

I have ordered glass with power from lenskart on Feb 9. It was delivered to me after 10 days, we have issue with the size of the glass much bigger than we expected. So we have returned the order back. They modified it slightly and return the product to me again, we didn't see much change. I called up lenskart and said that I still find the glass big and not convenient to wear. They made another appointment with the technical guy (They...

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Address: New Delhi, Delhi

I had ordered my first frame free it costed me Rs 1, 039.50. I am highly disappointed with the product that is given to me. Order Id - [protected] (Dated : 22 January 2015 17:27:50 IST) Product : Vincent Chase VC 5890 Black Red C6 Eyeglasses It is said to me that the Lens material is of top class with Anti-Glare-Unbreakable, nothing will stick on the lens, no finger print will left if toughed with naked hands, no scratches will appear...

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Address: New Delhi, Delhi

i had return the product on 4 july 2015, that time i informed them that i had return your product and from that day till now they giving me the TAT of 4 to 5 days .I called them several times. I want my to be refund and i want expence of the phone call i made to them....

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Address: New Delhi, Delhi

There were repeatedly massaging from lanskart. Com, without permission they disturbed our lives. They theft my number from some unknown sources and used for their promotional advertising. They were never mentioned the option on unsubscibe in their massages. I think the option on unsubscibe become must in all unauthorized promotional massages so I'd any person like me tortured by these messages can unsubscibe and stay happy. Please take...

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Address: Singrauli, Madhya Pradesh

I had ordered ([protected]) Rayban polarized sunglasses but they delivered non polarized one. Immediately sunglasses returned to them but they shown his reservation to not send me right specification sunglasses as i ordered. Also they do not want to return money in my bank. I sent him 25 reminders but no concrete reply received from them...

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Address: Hyderabad, Andhra Pradesh

it is more than a year since i wrongly called lenskart to inquire about the product from that day my the virus of sending sms started till date, i don't know the purpose of lenskart in harassing the prospect customers by promotional sms, they do not have mechansim to stop this, hence i am posting the complaint here...

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Address: New Delhi, Delhi

Lenskart is send me unauthorized Spam via sms all the time. I have mailed them a couple of times with no reply . The funny thing is I never registered on this site and I dont even wear specks - If possible I need to know how to report them to TRAI...

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Address: Surat, Gujarat

Lenskart dealing with online specs and lenses which is sending continuously below SMS on my mobile: "Your Rs. 1000 Gift Voucher is about to expire tonight at 12:00 AM * TnC ! Use Code: GIFT-CUST7-CNJFO-VHS9 at checkout. Visit - www.lenskart.com/eyewear NOW !!" I have heard first time about it and never visited this website before get this message. From where did they get my number? Message for 1000 Rs of gift voucher and make...

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Address: Mumbai City, Maharashtra

I purchased RAYBAN 3412 004 Size 63 vide order no [protected] from Lenskart on 14th April & received it on 15rth April with COD terms. I paid 4290/- in cash. On 15th itself, after 15 minutes of receiving the product I placed request for return pickup as the sunglasses were too loose on my face and requested for refund of my paid amount. On 17th April, their representative picked up the product, he checked and resealed the returned product...

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Address: Hyderabad, Andhra Pradesh

Order ID : [protected] Payment Mode : Credit Card I ordered prescription sunglasses from lenskart, order ID [protected], this was on 2nd April. Money was paid by my credit card The product was dispatched on 3rd April. I never recevied the product, hence I requested for cancellation. Till date, no refund has been processed. Lenskart customer care keeps on saying that we have not received the product back. Why should customer...

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Address: Haridwar, Uttarakhand

Lenskart claims in their website to provide lowest price guaranteed and if one finds the same item at a lower price than that given by lenskart, they would refund twice the difference. I made the purchase on 2nd April, 2015 but I found that that the same item was available at a cheaper price in amazon.in. now when I claim my refund they are stating that they only meant malls and offline shops. Let me quote lenskart website saying "Top...

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Address: Nagpur, Maharashtra

Worst ever experience with lenskart Shop, Manish Nagar Branch.Nagpur. I Have brought Lewis Hamilton 24041 Black Grey Aviator Sunglasses Dated 09.02.15 but its break from screw. Their is manufacturing defect but the shop doesn't accept it and misbehave with me. There is not consumer support. according to Shop Manager, Sunglasses is not wear it is only for stay on the table.He misbehave with me and not accept my request.I Have launch complaint...

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Address: Bangalore, Karnataka

Hi Lenskart Order id 81922 I have placed an order for a spec in a outlet @ malleshwaram bangalore... i received the product today when i check the quality of the product is very worst and also alligmernt is not proper when i called to customer support they asked to vist the store they cant help any thing as the order was placed of line when i called up the store they say that they cant help need to call customer supprot so wherewill...

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Address: New Delhi, Delhi

It is close to one month that I had returned my order (# [protected]) however I have not yet received the Refund Cheque of Rs. 1460/- Can you provide a status by when it will be sent to me. As per your terms it should have been given in 10-12 days. I have called your customer service multiple times already. I am really frustrated with this kind of service from your company.,...

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Address: New Delhi, Delhi

I have order for the eyeglass and my order number is [protected]. At lenskart.com. The order total is rs1528.5 and i have paid rs1300 and the remaining amount 220 on cash on delivery then they are saying that you have cancelled the order when i have not cancelled the same and now they are neither reprocessing the order or refunding. I m concerned for the same. Please resolve the problem. My name is shahban my email id is - [protected]@gmail.com....

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Address: Ernakulam, Kerala

I have ordered an eyeglass through lenskart on 31-dec-2014(Order No:[protected]). I had a discussion with customer care and at that time they have offered me 10% cash back on this order. After three days I have been contacted the customer care executive and came to know that the item not in stock and I have to select another frame. I could not find any good frame in the same brand or same price range. The situation was like I have to pay more...

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Address: Pune, Maharashtra

24/10/2014 was the date when I ordered a Switchers from LensKart, I never thought that it would take them forever to deliver it, and a simple purchase will turn into a never ending nightmare. After placing the order, within 10-15 mins, I have provided my eye power. On 29/10/2014 my shipment reached to DELHIVERY, Hinjewadi, Pune center. My place is hardly 3-3.5 kms from the center. In 4 days, shipment reached Pune from Okhla (Delhi)...

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Address: Chennai, Tamil Nadu

I had a miserable purchase experience with Lenskart. I am an avid online shopper, and customers opt to buy online for convenience, but it is not so with lenskart. I ordered for Ray Ban Aviator Sunglasses (RB 3025) for Rs.5990 - Rs.1197 (redeemed reward points) = Rs.4793 on 21st Oct and it was delivered to me only only on 30th Oct. Even if one has to accept the delay in delivery, cannot accept the shabby way in which it gets delivered....

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Address: Mumbai City, Maharashtra

Hi I have made a online shopping from lenscart a power eye glasses. Lensact doctor came to my home and check my eye. And i have ordered according to the power given by lenscart doctor. But it was the wrong power what lenscart doctor gave to me. So i requested lenscart to refund my money. I also immediately returned the glass. Still 1 month passed away.They told on 27th sep that we refund your money. On oct 15th again i contacted . The...

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Address: Pune, Maharashtra

My inital order was placed with lenskart store on 27th Jul at Aundh Store, but I never received it until 14th Aug after which i called the customer care. They could not locate my order. After much fighting somehwo they managed to locate it. After I forced them to cancel my order and refund my 5000 Rs a lady from lenskart called and got a new order placed and send me the specs. Now I have issues with the power of left eye and I need to get...

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Recent comments

As checked the complete refund of Rs.1000 has been processed. In case any further assistance feel free to call us at 99998 99998

As checked the complete order was delivered. Hope your concern has been resolved.

As checked the complete refund has been processed from our end. Hope you have received the same.

and thanks for answering so soon

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