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Lenskart Complaints & Reviews

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3.9
Updated: Mar 29, 2025
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27
I wanna get my broken frame repaired or replaced...
21
didn't, refund my amount in bank... forcing me to use store credit
11
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Excess amount charged - refund not received
Poor product Vincent Chase lenses
Three or free totally false commitment (only marketing strategy)

Lenskart reviews & complaints page 80

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D
Deepak Singh Azad
Jan 18, 2016
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Eyeglasses - product id 1204276805/lens power is not deliver on time.

Address: 110023

Order id [protected]. Dated[protected]. Sir, I am going to south India for official work. My flight ticket has booked on 20 January morning at 5 am. So, I request you, send my eyes lens tomorrow. This is urgent. Plz take this matter seriouly and respond as fast as possible. Thanking you....
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R
Ramar Pon
from Gurgaon, Haryana
Jan 15, 2016
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Frequent commercial messaging

Address: 627011
Website: lenskart.com/jj.court

Sir.lenskart company is sending messages to my mobile no. [protected], without my consent, to promote their sales, which is nuisance to me.They are doing this type of messaging for the past one year.I don`t know how they got my mobile number....
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A
aravi14
from Kolkata, West Bengal
Jan 12, 2016
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Delay in delivery

Address: Kolkata, West Bengal, 700043
Website: lenskart.com

NAME - Aravind Sharma EMAIL - [protected]@gmail.com PHONE - [protected] SHOP DETAILS: lenskart.com, 116, Hem Chandra Naskar Rd, Subhas Sarobar Park, Phool Bagan, Beleghata, Kolkata, West Bengal 700010 PHONE:[protected] COMPLAINT: I had booked a frame along with glass(single vision) on "1 Jan 2016" from the mentioned shop.The shop guys assured me home delivery by "6 Jan 2016".But they went on delaying and today(12 Jan 2016)...
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Deepak Singh Azad
Jan 11, 2016
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Eyeglasses - product id:108850/lens power is wrong.

Address: 110023

Sir, My name Deepak Singh(Advocate High Court) my order id [protected] dated 20-12-15.I was requested to you kindly recheak my lens power which is wrong as i booked.Before this complain i send two ttimes complain request.But no any action taken from your side. So, it is requested that may kindly take necessary action in this regard. Thank You....
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N
Nupur Gaikwad
from Mumbai, Maharashtra
Jan 9, 2016
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Poor service

Address: Mumbai City, Maharashtra, 400037

This is for the second time that they called me up and said cant provide home eye check up service for an already booked appointment. I think you should shut down your store...
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M
moizali.taj
Jan 9, 2016
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Eye glasses

First time with lenslart. Really terrible service. My order #[protected]. While placing the order website doesnot show expected time frame (unless if its in a fine print that u cant notice). So i thought like other online websites 3 to 5 days wpuld be common. But now after waiting for a few days i called lenskart and operator tells me it will tale 10 to 12 working days. Which is so lame. That was not it when i aske her y that long she told...
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Raghavendra.h
from Bengaluru, Karnataka
Jan 9, 2016
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Wrong description given and return issue

Address: 560072
Website: lenskart

Hi I had consulted with vasan eye care and they have given the description ;+25 but lanskart store gave me the different description -25 & i made the order but after using it im facing eye pain and stain so called customer care they requested me to visit lenskart store but store people were behaving very rude and her said that its not lanskart and its franchise so they will not accept return policy, they were treating very very bad, need...
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A
aroraprateek202112
Dec 29, 2015
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Delay in product delivery and staff irresponsible behaviour

Address: 560103
Website: www.lenskart.com

WORST SERVICE EVER SEEN. I have ordered Contact lenses having order no : 533516 from lenskart HSR outlet. On 22nd Dec., it is received at the outlet. The executive told me, it will be deliver to your mentioned address by 23rd dec. It is almost 1 week and the product is still not delivered, and eveyday they are saying like your product is out for delivery. Thanks for such a great experience, and making me regret to shop from lenskart. Worst...
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Devashish Pande
from Gurgaon, Haryana
Dec 25, 2015
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Callous customer care response... Left with a broken frame in warranty

Address: New Delhi, Delhi, 110023
Website: www.lenskart.com

Initially the home eye check-up team couldn't correctly gauge my power and delivered eyeglasses with faulty number. After a lot of customer care hassles and multiple replacements I was finally delivered a VC 6435 ( Order #[protected] ) frame from Lenskart somewhere in mid August. The frame boasts of an years warranty but to my sheer amazement one fine December morning the temple snaps from the hinge out of the blue. I was disgusted but...
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prakash veer singh chhonkar
from Sikar, Rajasthan
Dec 24, 2015
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Regarding non received of refund against order no 1204043771 dt 5/12/2015

Address: New Delhi, Delhi
Website: www.lenskart.com

It is for your kind information that I have ordered on lensKart a order no [protected] dt. 5/12/2015 which was cancelled by me on same time and same day but till today i.e. on 24th Dec.2015 I have not get back my refund amount of Rs.1809/ after so many phone calls, mails. In this regard I have already provided three times my bank account details to them but all are in vain. All time they mailed me false information that your problem has been...
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A
Abhimanyu Sen
from Mumbai, Maharashtra
Dec 11, 2015
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Product quality

Address: 400093
Website: www.lenskart.com

Hii this is Abhimanyu sen, I ordered a spec from lenskart on 22nd of october' 2015. order ID [protected] and the model is vincent chase size zero VC T 2406 black red C1 5. Within one month that vincent chase spec broke the stick of the spec came out. they are selling bad quality of frame. I then and there called them and complain they said they will send their representative asap but nobody has come to collect it i mailed them several times...
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A
Abhishektibrewala
from Kolkata, West Bengal
Dec 11, 2015
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Free eye checkup

Address: Kolkata, West Bengal, 700048

Lenskart is making false commitments to give free eye checkup at your door. my appointments has been rescheduled, the time giving by the company no one came. seems they are making a joke of Indian people. please contact me abhishek Tibrewala call me : [protected]...
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V
Vinay .s
Dec 9, 2015
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Paid amount online but asking cash on delivery

Address: New Delhi, Delhi, 560060
Website: www.lenskart.com

Ordered 2 sunglasses on lenskart.com dt : 6th dec 2015 & paid by using debit card and account got debited but now i am seeing on lenskart showing payment method cash on delivery and courier people asking cash on delivery now i want my cash back or the product i ordered. Order no. on lenskart is [protected]...
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V
Vinay .s
Dec 9, 2015
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Amount paid online but asking cash on delivery

Address: 560060
Website: www.lenskart.com

Ordered sunglass on lenskart 6th dec 2015 paid by using debit card & bank a/c got debited but now they have mention cash on delivery in payment method now i either i want my cash back or the product i have ordered. order no. on lenskart is [protected]...
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B
birshah
Dec 8, 2015
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Product broke by their repair person but charged to me

Address: Pune, Maharashtra, 411014
Website: Lenskart

This is to discuss about my awful experience at Lenskart - dont know how people are rating them so high. My order: [protected] was placed after their person came for home eye checkup and collected all details for measurement and submitted. First of all, he committed 30% discount and then, while paying money - he told its not applicable. As I already spent 2 hours with him, I just continued to pay huge amount. Then, the specs came after...
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Prenavan Puthiyapurayyil
from Mumbai, Maharashtra
Dec 7, 2015
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Money deducted

Address: Ernakulam, Kerala, 682035
Website: www.lenskart.com

Respected SIR, I have ordered for Vincent chase sunglasses with power on[protected] order no:[protected] using hdfc debit card and 474 has been deducted from my account.now it is showing cash on delivery option has been selected. Pls do the needful thing.. I will be attaching the copy of proof for money transaction....
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sandeepshokhanda
from Delhi, Delhi
Nov 22, 2015
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Product returned but money not refunded

Address: Gurgaon, Haryana, 122001

False commitment and poor service:- After getting too many advertisement mails and messages of Lenskart regarding first free frame or first free lens I finally decided to go for it ( Via order no. #[protected]) but all went wrong. First :- Eye check done totally wrong with a difference of -.25 on both eyes Second :- I ordered for a Vincent Chase Top Guns VC 5158/P Black Grey Gradient but received and yellow color shade glass. Third :- On the...
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A
aprangani
from Bengaluru, Karnataka
Nov 21, 2015
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Returned product non-refunded

Address: 395004
Website: www.lenskart.com

I have oredered Jacob John Frame with free lens offer from Lenskart on 29/10/2015 (Order ID: [protected]). The product has been delivered to me on 04/11/2015. The Frame was misaligned and logo was defective hence i requested for return on 06/11/2015. The product was delivered at lenskart end on 09/11/2015. They promised me that they will quality check for frame and amount will be refunded in my bank account within 5-6 working days. But when...
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smartrobin
from Kolkata, West Bengal
Nov 9, 2015
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Is not sending my order since 1. 5 months and kept my money

Address: Kolkata, West Bengal, 700002
Website: www.lenskart.com

I purchased an eyeglass vincent chase vegabond vc 6510 from lenskart.com clubbed with a

free sunglass offer. We paid Rs 1413 while receiving the COD order. The eyeglasses were

of incorrect powers so were of no use. we returned the product but it has been 1.5

months they are not providing the vincent chase eyeglass with progressive lens along

with free sunglass, neither they are...
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C
chulbul_rs
from Bengaluru, Karnataka
Oct 31, 2015
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Broken frame for rs 299 offers, awkward ~ worst online shopping experience

Address: New Delhi, Delhi, 560048
Website: www.lenskart.com

I ordered a glass with frame under Rs.299 offer, but i got a frame with broken andit was looking like pasted already. When i asked for its replacement, Lenskart neglected to provide the replacement, they are saying this offer does not comes under the replacement policy.
we can't do anything.
Is there any chance to take legal option on lenskart ?

order #[protected]

Below is the conversation with...
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Recent comments

As checked the complete refund of Rs.1000 has been processed. In case any further assistance feel free to call us at 99998 99998
Lenskart.com
As checked the complete order was delivered. Hope your concern has been resolved.
Lenskart.com
As checked the complete refund has been processed from our end. Hope you have received the same.
Lenskart.com
and thanks for answering so soon
IN
Indian_79

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