Submit a Complaint
Claimed

Malabar Gold & Diamonds Complaints & Reviews

www.malabargoldanddiamonds.com
1
Updated: Jul 30, 2024
Complaints 250
Resolved
15
Unresolved
235
Bad 😕 It seems that Malabar Gold & Diamonds has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Malabar Gold & Diamonds

Having problems with Malabar Gold & Diamonds?

File a complaint and get it resolved by Malabar Gold & Diamonds customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Jewelry & Watches
Malabar Gold & Diamonds

Recently resolved complaints

View all complaints

Most useful reviews

22
scam destroyed our gold and scamming us for
8
Gold Ring Issue (birth stone)
4
Poor customer service

Featured stories

Product not delivered by the commited dated and given false commitments repeatedly

Malabar Gold & Diamonds reviews & complaints page 9

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
JYOTHI aarav
from Tiruvalla, Kerala
Oct 6, 2019
Report
Copy

diamond

Address: Mc roaf, Pathanamthitta, Kerala

Two years back i purchased one diamond ring and diamond nosepin from malabar gold and diamond showroom sohar oman. Right now i want to exchange this product and i keep its certificate also. So i gone it's thiruvalla branch (Kerala). But they told me you can only exchange this product only sohar... It's oman... How can it's possible... What a cheating done malabar gold and diamond... Any way when ever i purchase gold or diamond i will not...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
ROYAL RAVI THEJ
from Hyderabad, Telangana
Aug 4, 2019
Resolved
Report
Copy
Resolved

no response from customer care

Address: shambavi apartments , flat no - D3 ,(3rd floor) Padmarao Nagar., LAND MARK : Opp to gandhi hospital back gate, SECUNDERABAD, Hyderabad, Telangana, 500025

I ordered 8 grams gold coin on malabar gold and diamonds on 28/7/2019.
Order no :[protected]. After 7 days when i am trying to contact through phone it continuously saying all customer care people are busy please stay online. I stayed approximately 1 hour on phone. Again and again repeating the same.
When we are paying for gold customer service should be available even on sundays....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
G
gauravpareek23
from Nashik, Maharashtra
Jul 6, 2019
Resolved
Report
Copy
Resolved

about a mens ring

Address: NASHIK, Nashik, Maharashtra, 422009

Recently i purchased a ring for myself which hai american diamonds studded in it but since the american diamonds fall off and then. How many times should i always visit the showroom to get it fixed. While buying i asked Im purchasing it for my daily use before only i would have intimated about it. I can’t even wear the ring as the stones gets fallen off anyhow.
Whereas the ring while repairing got a few damage by your showroom repairing...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
Gunduraya
from Mumbai, Maharashtra
Jul 3, 2019
Report
Copy

silver braslate exchange and purchase of new silver chain

Address: Gulbarga, Karnataka, 585101

Dear sir.

I purchased silver braslate of women at gulbarga malabar showroom on june 30, 2019. Due to incorrect size i went to showroom today to return the braslate and purchase silver women chain of same cost. The showroom sales executive and manager replied we will purchase the silver in old material silver price. I purchased by rs. 1610/- and they will take the same material of rs. 370/- i. E. Today 3rd july 2019 within...
Helpful
Found this helpful?
Write a comment
Report
Copy
C
Chamundibasineni
from Bengaluru, Karnataka
Jun 27, 2019
Report
Copy

receipt of defective mangalsutra

Address: SMQ NO.619/4, Air Force Station, Lohegaon, 411032

I have purchased mangalsutra on 12 jun 19 and on same day i have paid advance for purchase of necklace. But, on same day at my house i have detected that one black bead is missing in mangalsutra. I have visited malabar at pheonix mall, pune and purchased necklace amounting to rs 1, 32, 563 vide invoice no. Pmpgs0002473 dated 14/06/19 and during that i have returned the defective mangalsutra. Again i have visited for collection on 24/06/19...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
S
Sowmyasona
from Mumbai, Maharashtra
Jun 23, 2019
Report
Copy

gold bracelet

Address: Bangalore, Karnataka

I gave my gold bracelet for repair... Its been 25days no update from the shop. When i tried calling them to check whether i can go and collect my bracelet no one is picking the call even for multiple calls. Can someone please contact and let me know the status. If this will not taken as action i will go and complain on the overall service. Please contact as soon as possible....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sharfin bisma
from Calicut, Kerala
Jun 15, 2019
Report
Copy

earrings

Address: Malabar gold and diamonds, kodungallur, Thrissur, Kerala, 680664

Beads dangling from jhumki keep falling off, even when they're not in use. Got them repaired umpteen times. The last time I got them repaired was today. Initially the staff said they'd repair it so that it wouldn't happen again. But even before I left the shop, another bead fell off. Then the staffs attitude changed. They backtracked their "we'll fix it" to "anything can happen anytime, we never said we'll fix it completely". This is an impetus...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Shivkumar377
from Noida, Uttar Pradesh
Jun 9, 2019
Report
Copy

low quality product and charge high making charge

Address: 110085

Dear sir/mam,
I am regular customer of your prestigious and highly trusted brand.I always prefer to buy any item from your showroom.I had elder brother marriage on 25 April, so bought lot's of items on first week of april of your pitam pura branch.
Its had a mangal shutr(pendent), after two or three days of wear that mangalshutr.Some part of it detached. Immediately I informed to your Branch, first they told me to exchange...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Srikanth kongara
from Mumbai, Maharashtra
May 7, 2019
Report
Copy

not accepting the old gold with original bill on akshaya tritiya

Address: 520010

I srikanth kongara existing customer of malabar. Today at vijayawada branch, ihave come to surrender my old gold along with original bill. But the staff were telling that they wont accept any old gold today as it is akshaya teitiya today. And they were very rude with me and no one is bothered also. As today is akshaya tritiya they are giving importance only to new customers by ignoring old customers. I waited at the showroom more than two...
Helpful
2 other people found this review helpful
2 found this helpful
1 Comment
Report
Copy
A
Aamir Hayat
Apr 28, 2019
Report
Copy

complaining about ring

Address: Azizia, 11543

My name is aamir hayat. & i am the regular customer of malabar from last 4 years. I bought 1 ring from malabar lulu batha, and it gets bend looses its original shape ‘ while visiting the store they said me this is party wear, your wife cannot wear this ring continuously. They cheated me from last 2 visits. The customer service is like hell there in batha lulu malabar. The indian salesman there he dont know how to talk with customer. I am...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
ayush.aabu
from Mumbai, Maharashtra
Apr 28, 2019
Report
Copy

earrings

Address: Flat no. 0003 tower 6 jaypee kosmos sector 134, Gautam Buddh Nagar, Uttar Pradesh, 201306
Website: Google

Hi we have regular customer of malabar sector 18 branch. My husband was purchase the jewellery on 17 march 2019 but to some family major issue we are unable to excahnge the item jst extanted 3 days later we visit the sector 18 branch there manager was aruging with us very harmlessly... And the time of purchasing we nver told us the exchange policy of jewelley item... Other we pln according... The bad behaviour of manager my husband through...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Kodamala Prasann
from Mumbai, Maharashtra
Apr 23, 2019
Report
Copy

antique jewelry color faded

Address: Raghavedra Nagar, Kurnool, Andhra Pradesh, 518003

I have purchased antique jewelry (2013) from malabar, kurnool, andhra pradesh. I have only used it occasionally 2 to 3 times... Now the necklace and earrings are color faded to red and white color and the stones are in black color... I've contacted the staff regarding this.. They are saying that antique jewelry is like this only... The only solution for this is i need to give it for maintenance so that they will be sending the jewelry to...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
N P Rao
from Delhi, Delhi
Apr 19, 2019
Report
Copy

complaint against an impolite and arrogant manager, nellore.

Address: Ramalingapuram, Nellore, Andhra Pradesh, 524004

Hello!
We've been regular customers to malabar gold and we've never experienced any problem earlier. But this time we had some issue with our scheme and when we asked the manager of nellore store, he was so arrogant and impolite we don't think those are the qualities of manager and we were really shocked to see such kinda behaviour to your customers, that too with customers who have been regular. We are so disappointed and that disappointment...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
vrinda kamat
from Bengaluru, Karnataka
Apr 19, 2019
Report
Copy

non receipt of the certificate

Address: No. 10/7e, kumra krupa road, high grounds bangalore -560001, 560001

Dear sir,

We have purchased necklace from your malabar gold and diamond show room, dickenson road, bangalore.

Particulars of the purchase are as follows :

1. Date 6/04/2019 invoice number : bgrgs0000800

2. Necklace worth rs. 209100/-, net weight 45.304 grams

We were assured that certificate to the proof of diamond and ruby purity will be provided to us in a weeks...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
shilpisahu
from Bengaluru, Karnataka
Apr 4, 2019
Report
Copy

poor customer support on scheme realization without passbook

Address: Bangalore, Karnataka

I was pasterred to invest in a gold purchase plan in 2018 at malabar gold and diamond jewellers (Koramangala branch, bangalore). And did invest about 11000 till date though online payment. Have a online account as well with the complete scheme detail.

However, today i got a letter mentioning it has matured and visit the store with the passbook, i'd and address proof. The later two are understood, but the passbook i had not...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
D
dilip johnson
Apr 2, 2019
Report
Copy

broken bangles

Just 1 month back purchased same 4 kids bangles weight around 1 soverign from Thodupuzha Malabar Gold. We have used it just three and 1 of the bangle was broken...I can't understand what a low quality products your are given to customer...and very pathetic service given by the branch head...any way we can see at consumer court and will give maximum publicity about your products...just 1 month difference I lost around 10000/- rupees in the...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
Nagaraj Nallappa
Feb 28, 2019
Report
Copy

rude behaviour of counter staff

Address: 534201

Sir,

We pleases to inform that your staff or obused my working organisation and also mine.

You are private organisation but your people obused govt organisation like great bank of india.

Your counter person as well as manager having worst behaviour. Same was noted in visitors book also.

Kindly take proper action and otherwise i will complian with higher level.

Regards.br...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rachana Kandlagunta
Feb 1, 2019
Report
Copy

mango haram

Address: 91354

Hi there:

I purchased mango hara earlier this month (January 2019) from bangalore, koramangala location. I’m back in the states and live in los angeles. I have noticed that one of the ruby stone fell off the necklace.

I would appreciate if you could fix it asap. There is no malabar showroom in la as well. Also no response when emailed to customercare. [protected]@malabargroup.com

Thank you,
Rachana...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sindhu jani
from Hyderabad, Telangana
Feb 1, 2019
Report
Copy

request for the repair to the ornament gone something else

Address: Rangareddy, Andhra Pradesh, 500079

Hi... We baught gold buttalu at chaitanyapuri branch. They gave us the assurance of life time free service. After 6 or 7 months we went for the screw repair for the same ornament. They have given us some due date which is 1 month away. We went after one month they said still they are not ready yet. We called them then they said not ready. So directly we went there and talked with the sales men out there. He gave some reason. So we asked them...
Helpful
Found this helpful?
2 Comments
Report
Copy
R
R.K.Babu
from Melur, Tamil Nadu
Jan 26, 2019
Report
Copy

gold ring

Address: 625003

Sir,
We have purchased on dec15 2018 gold ring from malabar gold& diamonds from madurai west masi street, it has broken into two pieces with in 30days and we have not satisfied with quality, in madurai branch they are not responding our complaint, service verry poor. So the desirable resolution of my complaint is replacement only.

Thanks...
Helpful
Found this helpful?
1 Comment
Report
Copy

Related businesses

MP Jewellers
1
(11)
HelooCart
1
(32)
Fastrack
1.3
(945)