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Malabar Gold & Diamonds Complaints & Reviews

www.malabargoldanddiamonds.com
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Updated: Jul 30, 2024
Complaints 250
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15
Unresolved
235
Bad 😕 It seems that Malabar Gold & Diamonds has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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22
scam destroyed our gold and scamming us for
8
Gold Ring Issue (birth stone)
4
Poor customer service

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Product not delivered by the commited dated and given false commitments repeatedly

Malabar Gold & Diamonds reviews & complaints page 5

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A
Abhi5129
from Bhubaneswar, Odisha
Oct 30, 2021
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Fraud taken money and not giving my Ring

I have ordered a ring in 13/9/2021 order no[protected] .Its been more than 50 days till now they are playing intentionally with me .Every day by mail or by call they are giving me new date but they r not despatching my product .Didnt expect this from reputed company .I have to fill consumer court against this company ....
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C
Capt Anoop Joy
Oct 21, 2021
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Fake promises and cheating

Malabar gold at Thodupuzha made me to join a scheme(Gold gain scheme).
They promised that 15 percentage of making charge will be deducted if I join this scheme and pay the price in advance.
On maturity of the scheme when I went to purchase the gold they gave only 9.9 percentage deduction in making charges and cheated me....
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C
Capt Anoop Joy
Oct 21, 2021
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Fake promises and cheating

Address: Thodupuzha,kerala

I joined for gold gain scheme with a promise for 15 percentage of reduction in making charge and when I purchased they gave me only 9.9 percentage.This happened at Malabar gold shop, Thodupuzha.
Malabar gold cheated me.Even the manager talked to me rudely when I challenged him about this.
I will never ever purchase from Malabar gold and I will not let anyone whom I know to purchase from Your shop if you dont take appropriate...
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S
Shama Sameer
Oct 2, 2021
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Breakable heart return without purchasing for the first time in 10 years

Address: Jeddah
Website: Malabar gold and diamonds

Hi
Writing this with a breakful heart, it has been the disastrous experience with Malabar in the first time since 10 years and very pathetic CUSTOMER service. We have been your CUSTOMER for soo long but never felt so humiliated at Malabar before. My family has been a regular CUSTOMER of malabar both in saudi arabia jeddah and India since 10 years we have never faced this bad experience as today in our ten years life with malabar jeddah...
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S
Shama Sameer
Oct 2, 2021
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Breakful heart return without purchasing for the first time in 10 years

Address: Jeddah
Website: Malabar gold and diamonds

Hi
Writing with a breakful heart, my family has been a regular customer of malabar both in saudi arabia jeddah and India since 10 years we have never faced this bad experience as today in our ten years life with malabar jeddah saudi arabia.myself and sister purchased our1st diamond ring from malabar when we came for umrah in 2012 since then we never looked back but purchased everything only from malabar. My marriage gold was purchased...
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C
Chavala
Sep 7, 2021
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Bracelet of 60 grams

Address: 443 2nd cross 2nd main road nagarabhavi 9th block, Near Iyengar bakery

Hi I had booked a braclet of 6grams on dated 10/08/2021 in rajajinagara Malabar gold and diamond branch and the staff who had been assist me his name is Nagaraj he said the braclet will be done within 25 days but still it not happened nd the staffs are least bothered about my issue so pls sort out my problem at the earliest are else I will lodge a complaint in consumer court...
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M
mr.rajan
Sep 1, 2021
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Gold Ring Issue (birth stone)

Address: akhilrajan92@gmail.com

Dear authority,

am a regular customer of malabar gold and diamonds for the last 20 years, now its the end of a twenty years of deal with your organization. the issue is as follows, i have ordered for a birthstone ring in gold on[protected] from your thalasseri branch, kannur, kerala. during the time of order they told me that they will receive the ring with in 30 days, but it took 44 days .why is that so.i think its a kind...
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V
Vishnu Unnithan
Aug 31, 2021
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Earring Delivery Delay

Never TRUST MALABAR GOLD AND DIAMONDS.

Always fake promises. Customer support is full of people with no knowledge on what they are saying. Expected delivery of a product on a particular day and ended up in waiting for the product to be shipped atleast for several days.

Customer care is a bunch of BOT machines who will reply only the same thing everyday. Within 48 Hours shipment will happen and seems like this...
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S
SathyaMariappan
Aug 23, 2021
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Have ordered ring with printing names but staffs are saying can not write the names in the ring even if I give 15 days of time

Have ordered ring with printing names but staffs are saying can not write the names in the ring even if i give 15 days of time...
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R
Rajkumarjames
Aug 16, 2021
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Chain damaged regarding

Address: # 35-2-1119, FCI COLONY, Road No. 1, Gopalpur

Dear sir,
Here I’m bringing to your notice that 02/December/2020 purchased chain for bride(sacred thread ) but it was damaged. Due to this cause in my family and bride family members misunderstanding us.
When they went to Malabar gold warangal store, even though we are having insurance on the product they are saying that to purchase again with new rates along making charges. Actually we believe Malabar gold but you people...
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Pradeep Luhach
Aug 14, 2021
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Excess waiting for customers

I'm waiting for more than 40 minutes but staff told me that it will be only 20 minutes waiting time

MG ROAD KOCHI...
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R
reshchin
Aug 13, 2021
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Online Order - Ear Ring

Address: Kerala/Trivandrum

I have a complaint against order[protected] placed at Malabar Golds. I ordered it on 7/7/2021. They say one month for manufacturing. It has been more than more than one month . Date of dispatch they communicated is Aug 12th. Now there is no update from them. I either want the product on time or my money back. These people offer the worst service....
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M
Mouhiba
Aug 10, 2021
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Poor customer service

Address: Hamdan street , Abu Dhabi

I am one of the oldest customer of Malabar Jewellers for past 10 years . Now, I am facing a very poor customer service from Hamdan Branch Abu Dhabi .I am waiting for around 15 minutes in shop even none of the salesman come to attend me which shows their reckless and reluctant attitude.

I did not purchased last time because of high making charge . Keeping this in mind they ignored me this time .

I decided now...
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A
Achyuth vyas
Jul 18, 2021
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Ring

Address: Kadapa

Lack of hospitality and collections . Designs which don't have proper finish. Employe don't know how to receive customer. Kalyan jewellers are good in each category. Hope I see you better in future...
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K
Kumutha Madurai
Jul 16, 2021
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Resolved

Baby chain damaged

I purchased a short baby chain by Dec 2020, where in the Manager and his team convinced me that it will have a good life.
Unfortunately the chain got lengthening very long and got tear where I was disappointed, as it was weared by 6months baby when purchased and he is just 10 months old now. 8 gms of chain wearing by baby got damaged is a surprising thing where it was sold as it holds a longlife for daily use.
The chain was...
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S
Sherinthaha
Jul 14, 2021
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Golden gain scheme payment and the behaviour of the manager

Address: Thiruvananthapuram Kerala

I am a regular customer of MalabarGold.I have enrolled third time for the Golden gain scheme.I have completed the payment installments and went Malabar Gold Trivandrum showroom for purchasing gold under the above said scheme.I selected a pair of anklets and the salesman said that the making charge of that particular item is 15percentage and we can purchase the same by paying 5.9 percentage making charge.I said that I have given an information...
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B
Benitha
Jul 13, 2021
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The complaint is about the executive didn't take good care

The employee who attended us didn't take good care and did not show enough design for the customer . We wanted to see more designs in chain section but the employee did show interest . Was not satisfied with the purchase this time...
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D
dinesh hirani
Jul 12, 2021
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Manufacturing Defect in Gold Bangles

Address: Malabar Gold & Diamonds, Building No A5, Ring Road Co-operative. Housing Society, South Extension ,Part 1, South Extension- 110049. Delhi.

Respected Sir/Madam,

I had purchased 2 bangles and a lot of other stuff from Malabar store (South extension, New Delhi) in 2020 on the occasion of my marriage. The bangles looked classy (because of the unique design) when they were bought but within a few weeks it started showing manufacturing defects i.e The bangles got separated from each other. To avoid any further loss I stopped wearing them and I straightway went to Malabar...
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T
tejushva singh
Jul 9, 2021
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Transaction failure

Malbar gold, No: 916/917/918, VRR Hanuman Towers, HAL Old Airport Rd, Near Bus Stop, Marathahalli Village, Marathahalli, Bengaluru, Karnataka 560037

I had made UPI payment on 30 June 2021 successfully for gold ornament my account was deducted for Rs25000, however the money was not received by Malabar gold and was told that money should revert back in 24 hrs, an alternate payment was then made by card but I’m yet to receive...
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S
Siddharth Yemineni
Jul 8, 2021
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Product not delivered - order place 2 months back

I have placed an order on May 11 2021, order number ending 2243 from Malabar gold website. I still did not receive the order and it’s almost been 2 months now. Customer care numbers won’t work and their care.in email won’t respond properly....
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