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Medi Assist India Complaints & Reviews

www.mediassistindia.com

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Updated: Mar 12, 2025

Complaints 1179

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115

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1064

So far, so good. Medi Assist India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Medi Assist India will keep up the work and continue to help more customers with their concerns even better 🤝

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Not reimbursement of my anesthesia bill.

Medi Assist India reviews & complaints page 9

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Address: Infosys, Gachibowli

I have raise for reumbursement to mediassist on june 1st regarding my husband's traetment and submitted all the documents with mediassist team. Every day i am calling them for ststus an they are telling me kyc pending and making me getting stress and i am bursting out with tears because of this issue.I have submitted kyc documents 10 times and stil. they are telling me that i have to submit documents for kycehat else i need to do for my claim...

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In a case of emergency, I hospitalized my father in a private hospital in Hyderabad. I have insurance in mediassist india. They have deducted so much of amount nearly 50% and they mentioned reasons like hospital discount and excess room rent. Though I am eligible, even after writing and calling somany times to them, they are not responding at all. Kindly take action against this insurance people.Please do needful....

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Hello Team,

I claimed for hospitalization for my spouse in April and once approved it was payment failed due to my bank account was changed then I updated my bank account again It was failed because they required cancelled cheque that also attached in after that 3rd time again it was failed on 22-Jun-2021 due to bank details.

After that i sent mail many times to mediassist regarding this issue haven't get any...

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Since the last 1 month my COVID vaccination claim has not been paid. The customer service desk is utterly incapable. They respond with wrong claim reference, while ignoring the proper claim.

I really don't know if they are going to pay my claims. Iron is the status of the claim "Processing Payment". They have approved the same but not paying out....

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I m working in cognizant. Employee id 626057.I have submitted claim[protected] for my baby on 28 April 2021. And status changed to ready for payment on may 4 but amount is not settled yet....

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I was hospitalized due to covid and my insurance claim was repudiated saying wrong report format, Something is missing in the bill.
CLAIM NO: 24681588

and I had another claim, they didn't approve even 50% of the bill amount and even after 2 months its not even processed...

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Sir/madam

With reference to above, my claim Reference Number H[protected] has not been resolved. Kindly look into the matter at the earliest.

Thanks and regards....

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Address: Banashankri, Bangalore

Hi Team,

My wife got operated for cervical incompetence on June 7th 2021, submitted cash less claim from the hospital and Medi assist TPA asked for the query, upon submitting the required documents they rejected our claim telling surgery was not required. Again after few days we applied for Reimbursement Claim by submitting each and every document. Till date they have not settled our claim. Again they have come up with new...

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Address: Vill Badodiya Gadri tehsil ashta disht sehore mp

Dear sir
Please fund transfer in my account for my claim
9 th aprail to till time Regular pending in process ready for payment
I Request you to please transffer amount this time is very critical I need money for very urjent please transffer my claim amount in my acount.
Claim no. 24040573

Policy no[protected]

Thanks and regards
Hritesh Kumar dhangar
Mob...

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Address: Flat No 404, H Building, Behind Balaji Paradise, Tamarind Park

Patient Name : Dilipsing Rajput
Insurance: The new India Assurance Co.Ltd
Medi Assist Id: [protected]
Policy No:[protected]
Insurer Member ID: PO23909621
Insurer Claim No: TP[protected]

• Valid reason for delay intimation or no intimation of claim

but there is no delay in submitting documents...

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Address: ajinkyaz@gmail.com

Ticket No:[protected]

Medi Asist TPA is not resolving this ticket and if they have resolved this ticket, they are not conveying the details of the resolution. They are also informing me that they will reply to my mail dated 22/06/2021 in 2 working days. But that is also not happening.

They have also informed that the issue has been sent to insurer. But insurer is also not responding.

Worst experience...

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Hello Team,

I have a Medical insurance from my mother with New India Assurance company and the TPA is Mediassist. On 19th June 2021 my mother was admitted in Apollo Hospitals, Hyderabad and they have submitted a Cashless Preauthorization request on 20th June 2021. Today is 24th June 2021 and still haven't received any response from Mediassist. Due to this Apollo Hospitals is asking me to make a cash payment.

This...

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My husband Sh. DEEPAK BALWANI was expired in this Covid-19 wave on[protected] during under treatment at hospital. I have submitted his medical expenses reimbursement claim form along with all required documents and bills on[protected] through post at your Kolkata office. But further till date I have not received the status of claim. I have no income source and I have urgent need of money. So kindly release the payment immediately update the...

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I am registered with MEDI ASSIST. Under the Corporate policy Also I have taken Parent Policy (for My Mother and Father) from Medi assist. In total 3 family members are register as part of the GROUP MEDICAL INSURANCE POLICY ENROLLMENT from the Company.

Claim No 24742472
Policy#[protected]
Patient Name Anuj Gupta
MAID [protected]
Relation myself
Hospital sudhir clinic & nursing home
Treatment...

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Address: Bangalore

I have applied for a claim, every 5 days they will ask to submit the document, i will submit with in an hour, again after 5 days they will ask for the same document. i called the customer support and asked them to verify they confirmed all the documents are correct. It means very clear who is checking the document is not doing there job properly. simply keeping the claim for 5 days and 6 th day again they will copy paste the same sentence...

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Address: Triveni housing society, Sharyu, 4A,604,SNBP school, Morwadi, Pimpri, Pune 411018

Claim no.[protected]. The amount of INR 5172 was deducted from claim against hospital discount. At the time of hospitalisation medi assist person was clearly told that this hospital was not cashless and so he created reimbursement intimation with unique ID 839564 . Also when we ask to hospital during hospitalisation about network hospital and for cashless facility, hospital also refused for the same. The hospital was clearly mentioned about...

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Address: Mediassist, Bangalore

Dear Team, i have submitted physical claim documents of my claim No.24702101 to mediassist Team, BANK, BANDRA and i received message like

"Dear Divakara Nayak, We acknowledge the receipt of your claim documents on 21/May/2021 09:52. Tracking Number for your reference is MUM01323138."

I already send breakup bills for
Rs 1, 85, 139/- that is not scanned and uploaded in portal by our team at bandra office,...

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Address: Hyderabad

I was having billing issue with hospital's unfair practices and sought mediassist help to resolve the matter before they settle the amount with hospital. I sent formal email, called at least 8 to 10 times in span of 3 weeks and everytime i had to wait in call for 15-20 mins just to hear back that they have escalated the issue and someone will call or respond to email...no one called back. Finally one day i called and was there in call for...

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Address: Bangalore

Worst App, Worst Support team, worst backend technical team. I have tried ordering around 6-7 medicine orders on app provided I am having full balance in domiciliary wallet but each & everytime the order is getting cancelled. I have called customer care many times and emailed them but no use they are simply resolving my ticket stating " Due to technical issue, try to order again" and "Update your App & try again". Its unfortunate that TCS...

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The request was made on 30th may 2021 still now no response from ur end, please send the Claim history of the patient immediately

Ticket No:[protected]

Hospital: Apollo BGS -Mysuru
Wife Name: Chitra M V
Date of Admission:21-SEP-2015
Date of Discharge:28-SEP-2015
Claim no: 11686893
MA-ID:[protected]
Claim Amount: INR 57292
Approved amount: INR 45000...

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