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Medi Assist India Complaints & Reviews

www.mediassistindia.com

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Updated: Mar 12, 2025

Complaints 1179

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So far, so good. Medi Assist India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Medi Assist India will keep up the work and continue to help more customers with their concerns even better 🤝

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Medi Assist India reviews & complaints page 7

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Address: Bangalore, Karnataka

As per the policy terms & conditions for sum insured 5 Lakh & above, 1% of sum insured or single occupancy AC room whichever is higher is allowed but your Mediassist India has allowed only 1% of sum insured as room rent and accordingly all the charges have been deducted on proportionate basis which is against the policy terms and conditions. I sent them policy documents but they rejected it...

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Hi Team,

My wife was admitted in hospital due to covid 19.I have submitted reimbursement claim on 07th of May 2021.The claim was showing Processed Ready for payment from 21st of May.

Now 3 months are completed still the claim was not settled. Every time they are saying technical issue and till now the issue was not resolved.

Every time they are sayingthey escalated the issue but no resolution.br...

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Address: Ambalipura Residency road

Ideally they claim to resolve any issue in 24 hours, nut its been 4 days I cannot see any progress...

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Claim has been closed without prior notice and it should be processing as I have submitted all the documents and letter. I faced unsatisfactory experience with Capgemini mediassist and it customer service....

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Despite multiple follow ups with Medi buddy team, they have still not provided any resolution or reason as to why Vaccine confirmation was not received for first dose (COVISHIELD). It has been almost three months so it is time for the second dose, but without confirmation of first dose, I cannot take the second dose. Terrible lack of coordination and NO RESOLUTION. They keep saying that they will email that first dose was given (4 calls),...

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Could you please reprocessed this claim as prior that this claim was submitted under cashless and you people got reject full claim of rs 109323 dated 04082021 and your executive told me that kindly submit this claim under Reimbursement.

And not you have deduct Rs 68005 from the final bill that I have already paid to the Hospital .

Now my treatment starts from Rajiv Gandhi Cancer Hospital and my 1st Chemotherapy...

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Hi,

Claim ID 25167188.

Insurance amount is 400000.

1st time admission to hospital:

There was no cashless option.

Father got admitted on 08June2021 - 12June2021.

Hospital final bill claimed was 35975.

All required original documents shared to Medi assist

Claim got rejected.: Major Surgeries Limit is exhausted. Hence, we...

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Address: Bangalore medi assist

It's regarding cashless approval of my sister eye lasik. 1st they approved half amount and after the surgery they denied half amount saying it doesn't cover under policy...my question is if doesn't cover why they approved half and motivated us to go for surgery.

I want to complain for this...

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Address: jalgaon

Please sir i have requested to you my names is sagaar sadavrte msedcl employee.sir my wife name do not add to your service provider .you can help for this reagrding to you....

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Address: chennai

PLACE: CHENNAI
Date[protected]
TO
M/S MEDIASSIST TPA LTD
NELSON MANICKAM ROAD
CHENNAI -600 020

Dear Sir/Madam,
SUB: REQUESTING –CLAIM settement
REF : CLAIM NO –[protected]Oriental-
under policy - 412291/48/2021/24

I am also Oriental Insurance and LIC Agent Since 2001. I have made many Remainder and Explanations to you. I came to know that you...

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I have ordered Glyciphage G1, Sartel 40 and Atheart 10 for my mother and Mediassist through the partner Pharmeasy delivered Pantocid 40 instead of Sartel 40.

As we have a habit of checking the medicine and the consumer is educated enough we could understand the difference in delivered medicine and purpose and hence did not consume the same. Upon raising complaint to Medibuddy asking for the reason for mix up they did not even...

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Dear Team,

I’m a TCS employee, had raised a claim on May 6th. I have been following up through mails and call at every stage, but there is no response received. Now the claim has been rejected due to non submission of documents. However the documents are submitted multiple times on portal & through email. I have also asked the call support team to forward the documents attached in ticket to respective team and escalate the...

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Hello,

It is regarding to my reimbursement claim with mediassit, This claim is pending since more than 30 days now but they are not settling it. They are just moving status back and forth. I have taken so many followups via emails and phone but not getting any response from them either. And on call, they assure me to wait for 7 days but this 7 days haven't came yet.
This is really a very bad experience I have so far...

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Address: Medi Assist Insurance TPA Pvt Limited.Tower D, 4th Floor, IBC Knowledge Park, 4/1 Bannerghatta Road, Bangalore - 560029

I have raised a mediclaim with medi assist, they rejected the claim under PED, even though it was a case second primary cancer which was discovered in Jan, 2021. The patient has undergone treatment in 2009 post which he recovered completely and no treatments were followed. Now I want my original documents back, as they rejected the claim. I have been sending emails for past one month but there is no response.
Need immediate action...

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Hi Team,

It is regarding to my reimbursement claim with ID[protected]. This claim is pending since 3 months now but they are not settling it. They are just moving status back and forth. I have taken so many followups via emails and phone but not getting any response from them either. And on call, they assure me to wait for 7 days but this 7 days haven't came yet. This is really a very bad experience I have so far with them.br...

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Address: Bangalore, Kadugudi

The Hospital Denied to take the cashless treatment in-spite of being in the network hospital list and after waiting for 2 months we have received the claim not even the half of the Insured amount.

Policy No. 431602/48/2021/5438

Claim Number : Claim Number : 431602/48/2022/00000166

I have written an email on 10th Aug asking for an explanation and still waiting for a response from your end asking...

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Address: Andheri

I have received lass claim amount of about 20000 being doctor charges not payable do you think that doctor give me free treatment...

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Dear Team,
I am an employee of TCS. had raised a claim in March. The medi assist team keeps coming back to me asking for the same documents over and over again. All documents were attached to the original claim request.
I have been following this claim for several months now. They have also been sending emails intended for me to other peiople. One such email in the month of July intended for me, has been sent to some Ramya...

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Dear Team,
Please note the claim number with CCN 25149340 of Mr. Manohar Wadhwa is not resolved yet and its above 30 days an above the claim was given to Medi assist. Please be advise i am senior citizen age 75 years with suffering from Cancer Larynx i.e Throat Cancer and i need funds for my further treatment.
Kindly confirm when the claim will be resolved....

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My claim no 23303342. I have received acknowledgement letter denoting Process for payment but still pending for very long time. Please take necessary steps on solving the problem....

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