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Medi Assist India Complaints & Reviews

www.mediassistindia.com

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Updated: Mar 12, 2025

Complaints 1179

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So far, so good. Medi Assist India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Medi Assist India will keep up the work and continue to help more customers with their concerns even better 🤝

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Medi Assist India reviews & complaints page 5

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Hi Team,
I am policy holder of Oriental Life Insurance and TPA is Medi Assist India Pvt. Ltd.
I have raised claim on 18th August 2021. But that claim processed on 6th Jan 2022. After processing all the documents and getting clearance from team, I got the message on my mobile number on 8th Jan 2022 that you will receive money in 7 to 10 working days.
Today is 14th Feb 2022. Amount is still not credited to my bank account.br...

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I am V.Vijayakumar retired Chief Manager of Bankof Baroda. My employee ID is 139086. I submitted a reimbursement claim in the name of my wifeMrs Shanthi Vijayakumar and the same was received by Medi Assist team c/oBank of Baroda Regional office Bangalore on 07012022. I was given claim number 27238439. I replied the queries on 28012022and spoke to your representative on 07022022and followed by e mail of the same date for which I was given...

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Hi Team,

Good Morning!

This is Vinoth, I'm working in IBM, Bangalore.

I have undergone eye surgery(TPRK WITH KXL COLLAGON) for Kerataconus on 10th of December 2021. Initially, via Hospital I have opted for a Cashless claim, but I have received the confirmation that it is not covered under cashless and they asked me to go ahead with surgery and there is a possibility for the claim if you submit...

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Hi team,
I got my father cataract on 31st of December 2021 and i submitted the reimbursement on 10th of january and the claim was processed to payment on 20th of january and it's more than 20 days the amount was not settled . I tried calling them and even wrote emails and they tell me they have forward to the team and that's it..i was told I will be getting an update with 48 hr but i didn't get any update from medi assist .
Please...

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Dear Sir/Madam,

I have raised the claim for the reimbursement in Sep/oct 2020 however till date TPA has not paid the money.

They have confirmed one year back that the claim is approved for INR 273, 622 but they are not paying the money also.

I have sent 100 email and every time they had confirmed that there is technical issue and payment shall be done in next 2 working day.

Request...

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Dear Sir/Madam

On 4th Feb we have one query we submitted on 7th Feb and again 8th Feb another query we have to know why all query told once time why your employees irrtate to us then we sold claim such embrassing for only 15k amont very disappoint with mediiassist...

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Address: Pune

I Submitted My Claim Documents through Courier on Aug-21 i got Tracking No PUN01239023. But Still Claim ID not Generated, As i Spoke with Customer service he told Claim Form A Missing here with i Attach Form A and my Insurance Card And aadhar Card Self Arrested PDF.

Kindly Do the needful for Generate Claim Id
its take nearly 6 month

if you generate My claim ID or Cancel my Claim Req...

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Hi, I have a claim no.26620790. it is already. But payment is pending from last 2 months. I have written multiple emails to mediassist but they never respond. When I call to customer care they say that wait for 7 days.but it's already 2 months over.still amount is not received....

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Address: Manikchand Icon, Manikchand Ikon, 1st Floor, C Wing, Building, Dhole Patil Rd, Sangamvadi, Pune, Maharashtra 411001

Claim no : 26595705
Medi Assist is India's most pathetic and worst medical Insurance company.
Its been almost a month the claim is processed and they have not given me my money.
I would strongly suggest to the corporate companies and also other folks to not go for these disgusting [censored]s.
Your humongous amount of time is wasted in just taking follow ups, writing emails and calling them. They will close the ticket...

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Order placed on oct 22 . Products in that order not delivered yet and amount is not refunded
Order I'd 28475...

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Hi Team,
I have been following for reimbursement from last 3 months and submitted all the document which were provided by the Hospital. Today I got an email with Denial...

Employee ID 001JE6
Employee Name Mohd Anwar
Medi Assist ID [protected]
Policy Holder Kyndryl - Emp

Claim ID[protected]
Hospital Name - Central Nursing Home (West Bengal)
Claimed date - 08 Oct, 2021br...

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Address: Hydrabad

Dear Sir,

My name is Harpreet Singh. My Claim no. is[protected] and my ticket no. is [protected]. Sir i was claim on 23.11.2021 and yet Medi Assist not settle my claim. i fed up from this claim, many time i was contact Medi Assist customer care they always said to wait 48 hours but till not positive response from Medi Assist side. which soever document they want many time i was provide him via medical claim portal or via email...

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Mine is corporate policy..medi assist TPA is not reimbursing my claim amount ..I have submitted all the required documents to Medi assist TPA o. 22nd Nov 2021..already reimbursement TAT is over provided by medi assist TPA..and I have dropped many mails made many calls to Medi assist TPA. Every time they are saying it will be settled by next week ..And make new new excuses. Still calim amount is not reiumbursed after continuous follow up ..kindly...

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Hi Team,

I have corporate policy as my employer (tcs) have a tie up with medi buddy. I have raise a claim for my father's surgery claim no:[protected] .status is showing payment under process from long time, even called customer service of medi buddy no proper response from there end. Very disappointing the way medi buddy team is currently working. No one is bother to provide support....

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I rasied a reimbursement maternity claim, from mediassist they only settle my spouse amount only, newborn child amount they are not settled even though i submitted newborn baby medi assist id
they again asking original documents for newborn baby

i actually sent all the documents in my spouse maternity claim...

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Claim no[protected]

I raised a claim on 8th dec 2021 with discharge summary and all the medical bills. but the claim status is showing as " Repudiated - awaiting insurer concurrence" . Just wanted to know the reason behind the denial of the claim....

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Hi All,

It is being 2 months, I have submitted a claim for Reimbursement of Rs. 57663, whatever document they asked me, I have submitted and sent through an email. still, the backend is taking huge time to proceed with it....

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Address: Bangalore

This is to formally register my complaint and disappointment with the way my claim has been handled by the mediassist team. The processed claim mail is mentioned in the mail trail below.

I have been a policy holder with National Insurance regularly paying my insurance premiums for over 20 years. This is the first time I've had to make a claim due to a serious knee injury which I'm yet to recover from.

I'm sad...

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Hi team,

The above claim:[protected] is submitted on July month. The claim is getting failed again and again. It's been 4 months since the claim is submitted and I am not getting clear information why it is getting rejected. If the above claims are not settled by this week I will file complaint at Ombudsman and seek compensation for the delay in settlement of the claim. What is the use of insurance when the claim is not paid...

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Address: Hyderabad

I have a email proof on eligibility for Clim# 26065386 and claim is repudiated and due for more than 60 days, made man calls and set emails, same response "will update you soon", I am investing lots of time in following up with MediAssit for not my fault. I don't understand why Medi Assist behaving with customers.

Mine is corporate policy, still MediAssit creating problem to me....

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