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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org

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Updated: Dec 12, 2025

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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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National Highways Authority of India [NHAI] reviews & complaints page 406

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Address: New Delhi, Delhi, 110057

Website: www.consumercomplaints.in/national-highways-authority-of-india-nhai-b100393

Dear Sir during my journey Delhi to Jaipur to Delhi on 25th and 26th April I found lot of violation by Truckers who were not following any lane rules during driving on both way I found all of them driving their trucks in all lanes some time parallel to each other which is also violation of honourable Supreme Court who strictly asked all heavy vehicles to drive in left lane only and not to stop their vehicles on road other than its prescribed place .
It was also very strange that there were no any road safety signage installed any where on full highway while advertising boards installed both side of roads everywhere.
We also don't found any NhAI petroling team who has to check these violations and ensure to implement road safety rules to avoid daily accidents and casualties.

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Address: 160055

Website: Consumer complaints

Hi respected sir/madam, i was with my better half on the way to hospital as she was pregnant and expecting anytime. I had to wait for than 17 minutes to get my pass and i requested them to use the express till and was happy to pay and explained them the reason but the staff was very rude and was barely listening to me and was using swearing word. I came to india so that my wife can have her delivery with the parents and that day i regret the decision but luckily i was on time. I heard that if we wait more than 3 minutes we can avoid paying toll if it is true than can i please have a copy of such rule emailed to me please at [protected]@gmail.com
Kind regards

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Address: 560100

I got this fastTag from IDFC bank. On Apr 14 2017, I was coming from Madivala to Electronic City Phase 1 through Bangalore Electronic City Elevated Way. At Electronic City Phase 1 BETL toll, it was showing "Tag is expired". It worked fine in same day morning & had Rs 450+ balance in my account. I showed the SMS that I got in from morning trip. But they didn't agree, and they made me pay Rs 45 for that. Total Rs 155 (45+45+20 from IDFC account + cash 45) gone from my account that day for 4 times usage (it should be Rs 65 for a day pass).

For all kind of their technical issues at their backend/connectivity, they show "Tag is expired" message which is an abusive message to the consumer. The bigger issue is the attitude of toll employees when they see this "Expired" message.

Totally immature abusing system.

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IDFC Bank Customer Care

from Mumbai, Maharashtra

Apr 21, 2017

Hi Umapathy,

Sorry to note that. Allow us to connect with you and address this in detail. Please share your contact number.

Regards,
IDFC Team

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Address: Mandsaur, Madhya Pradesh, 458001

Is there any rule indicating that if we stuck on toll plaza more than 3 minutes due to non management of toll plaza officials, we can deny the toll tax..? As i have seen many videos regarding this & it usually happens with me @ mandsaur in (
M. P.)

If so, please provide copy of orders on my mail i. E [protected]@rediffmail.com

I shall be highly thankful to you.
Regards
Vishal

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H

Harishchandra Sharma

from Unnao, Uttar Pradesh

Jun 6, 2018

long is there any rule that we go to any destination and return within eight hours than we wlll have to pay toll tax of both sides as your employee charge'& if we are going alongwith a patitent for ailment in a hospitol we are not exmpted from toll tax?H.C.SHARMA.SENIOR CITIZEN

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Address: Karnal, Haryana, 132001

Website: NHAI

Is there any rule indicating that if we stuck on toll plaza more than 3 minutes due to non management of Toll plaza officials, we can deny the toll tax..? As I have seen many videos regarding this & it usually happens with me @ Bastara toll plaza, Karnal, Haryana

If so, please provide copy of orders on my mail I.e [protected]@gmail.com

I shall be highly thankful to you.
Regards
Vishal
[protected]

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B

Balkara Logistics

from Delhi, Delhi

Apr 23, 2017

Truck and other Vehicles Waiting at toll plaza for more than 3 minutes are exempted from paying toll fee. Due to lack of information people don't take benefit of this exemption.

V

Vishal Duggal

from Varanasi, Uttar Pradesh

Jul 17, 2017

As per RTI,
There is no such rule of 3 minutes waiting

3 min waiting rule - Comment #2788625 - Image #0

L

Lakshay Aggarwal

from Mumbai, Maharashtra

Jul 18, 2017

What metric is used to confirm that a vehicle had to wait for more than 3 mins?

V

Vishal Duggal

from Varanasi, Uttar Pradesh

Jul 18, 2017

another RTI depicts

There is 3 min rule...
Find the attached copy

3 min waiting rule - Comment #2791029 - Image #0

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Address: Dehradun, Uttarakhand, 248140

I want to bring your kind notice that work on NH 72 Haridwar to Dehradun is going very very slow, local public facing so many problems, small bridges (pulia) lying open, big bridges lying half constructed, very difficult to travel because the work is going on for many years, Doiwala bypass work lying half constructed, no work is going on Doiwala bypass for long time, due to this Doiwala city is became jam city through out whole day, many accidents are happening. Please look into this matter as soon as possible

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N

Nandi patil

from Bengaluru, Karnataka

Apr 18, 2017

The nh 4 lane(nh 150) is passing through major cities, towns and village.so this is my request to do or take your nation highway out of cities.as many pollution and other problems may occur.

Complain about NH72 Haridwar to Dehradun - Comment #2705785 - Image #0

M

Mahatma Prasad Bhartari

Sep 12, 2022

Approach from main road to my farm house khasra no. 1713 Gram Thapal Smilepur Pragna Muzzafrabad Tehsil Behat District Saharanpur has been acquired by NHAI. Facing difficulty to take out agricultural produce from my farm house. Also 2 concrete pipes dia 18 inches across small stream has been damaged by NHAI. It is requested that a permanent solution for approach from the agriculture farm be finalized. For the time being I may be allowed to put two concrete pipes 18 inches diameter across the small stream so that I can take out my agricultural produce.

M

Mahatma Prasad Bhartari

Sep 12, 2022

Approach from main road to my farm house khasra no. 1713 Gram Thapal Smilepur Pragna Muzzafrabad Tehsil Behat District Saharanpur has been acquired by NHAI. Facing difficulty to take out agricultural produce from my farm house. Also 2 concrete pipes dia 18 inches across small stream has been damaged by NHAI. It is requested that a permanent solution for approach from the agriculture farm be finalized. For the time being I may be allowed to put two concrete pipes 18 inches diameter across the small stream so that I can take out my agricultural produce.

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Address: 530017

With reference to the fast tag usage, we who are using fast tag are unable to use the exclusive lane as far as the toll gates located between Visakhapatnam and Vijayawada.In this toll gates the contractors are using handy fast tag scanners And especially at the toll gates namely Kalparru and Pottipadu which are located between Eluru and Vijayawada they don't have even these handy fast tag readers also. Kindly do the needful which helps us to increase the digital payments . This we travellers will save lot of time while travelling long distance

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Address: 209311

Website: nhtis.org/nhai/TollInformation.aspx?TollPlazaID=47

Barajod ( BOT )
Km 438.000 - NH-2 in Uttar Pradesh
Stretch : Etawah - Chakeri
Tollable Length : km 323.475 to Km 483.687 Km(s) at this toll plaza supervisors who making a monthly gate pass they treated to customer like a dog for making monthly pass always they are giving to date and nearly trouble to 1 to 2 month.so please take action against him.

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P

Parmar Jaysukh

from Surat, Gujarat

Apr 18, 2017

Most of Gujarat State toll booth no yellow line so heavy traffic jam at Kandala NH toll booth at Surajkaradi & Samàkhayali.

So do for that

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Address: Chennai, Tamil Nadu

Fastag lane was useless at Wallajahpet till plaza just before Vellore coming from Chennai. All vehicles without tag were allowed no monitoring. Even vehicles with return tickets were using the lane. The toll plaza manager is completely indifferent to complaints. There should be restrictions to allow only vehicles with tag to enter. This is always the case with both Wallajahpet and the Sriperumbudur toll plaza in both directions. Bangalore to Chennai or Chennai to Bangalore

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P

Parmar Jaysukh

from Surat, Gujarat

Apr 18, 2017

Most of Gujarat State toll booth no yellow line so heavy traffic jam at Kandala NH toll booth at Surajkaradi & Samàkhayali.

So do for that

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Address: 560043

The national highway (66/77) from Krishnagiri to Tiruvannamalai in Tamil Nadu is in a very bad condition for almost 5 years now. It has been dug up every few feet and has deep pits on the road and has become a nightmare to travel on this road. It is basically unmotorable and many accidents take place. During the monsoons it is just no road for cars and smaller vehicles. I hope the NHAI will take up the repairs and make the road motorable at least.

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Address: 208009

Sir,
I am a serving Officer in the Indian army. Yesterday while travelling from Lucknow to Kanpur I was asked to pay toll tax despite showing my Identity Card. The operators showed a copy of petition submitted in the Punjab Armed Forces Tribunal as the authority for collection of toll tax from serving defence personel. You are requested to kindly clarify the matter as to my knowledge the Honourable Supreme Court has already passed an order in the matter upholding the exemption of Armed Forces Personel from paying toll tax while travelling anywhere in India in Official or private personal vehicle.You are also requested to forward a copy of relevent order to this affect from NHAI SO THAT I CAN AVOID BEING EMBARESSED IN FUTURE.

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G

gautam singh lko

Aug 18, 2021

Rt sir

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Address: Kanpur, Uttar Pradesh, 208011

No other toll booth is asking toll to serving defense person except Nawabganj toll at Kanpur-lucknow highway.There is another rulling for them? Plz clarify. Is there exemption of toll of defense person in private car or any vehicle or not? According to my knowledge exemption is there. So please correct me or your employees. They are misbehaving too, please educate them we are defence personal, show some respect, thank you

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Address: Lakhimpur, Assam, 784161

Website: Ministry of road transport & highway

Vehicle no.- as07ac2299
np permit no -np/as/1/042017/19492
issued at 7 april passed on cooch bihar district on west bengal
dated on 10 april
motor vehicle department by forced collected 6000 rupees and rs 40 as service fees. Total rs6040 at name of special fees by recived no rvs 544065 ...

So i think this collection is illegal because i already paid rs16500 for n.P and authority issued permit valied upto 5-4-2018

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Address: 560087

Website: www.nhai.org

Its been several years i have been driving this stretch till bengalore, never have i seen the nh4 between dharwad to davangere in good shape. Its most unsafe highway i have ever seen in my life despite paying heavy tolls. The road is totally melted away and every now and then there are very speed breakers, which supreme court has asked nhai to remove, but here i find in every 5km a big speed breaker which has cause accidents for so many highway users. Its been many year and there seems to be no improvement. After so many deaths on highways still nobody is concerned, after all we as a consumer are paying tolls for our own death?

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Address: Rajkot, Gujarat, 360001

I travelled between Gondal Rajkot NH27 on 09.04.2017 night.
I got correct receipt at toll plaza pithadiya receipt no. [protected] at 8.51 pm for my car no. 5270.It was clearly mentioned the authority as NHAI, west gujarat expressway ltd...etc
further when i reached the next tpll plaza, near village PIPALIYA, i was recovered Rs. 35.00 at 21.29 . It was printed MC:00001849 BL_NO.00008934 CLERK:1
No any authority name is printed on receipt
I am sure the receipt which I got at toll plaza, near village Pipaliya is all the way a bogus & duplicate leading to corruption.I have submitted the copies of above mentioned receipts.
This type of corruption might be continued to unlimited period for other vehicles also. please inquire the matter and take prompt actions in the matter. I would insist to inform me the actions taken

Anil Pandya, Mo. [protected], Rajkot
Dtd. 10.04.2017 Time 10.29am

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Address: Vadodara, Gujarat, 390011

I stay in gujarat. I have observed several times that truck drives adamantly use first lane at around the slow speed of 50km/ hour. We, the small car drivers, have to use third lane to overtake. These overtakings are risking the life o[censored]s as well as of slow vehicle passengers viz. Rickshaws and bikers. There is a waste of time and risk of life too.
Kindly fine these truck drivrs and do the needful.

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Address: Salem, Tamil Nadu

Hi as per nhai rule passed in 2008 the minimum distance between two adjacent toll is 60 km but actually company name SU Toll road PVT limited which has three toll
Toll Plaza names 1) mettupatti 2)Nathakkari 3) vera cholapuram which are all in NH 79 this fraud company keeping toll every 45 km and also charges are being charged for four way buy name sake only they have four way Road and all major portion are single Road only and road maintenance was worst

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Address: 600059

Namaste sir.. I am kartik from chennai. Daily I am traveling tambaram 2 puzhal in NH 45 bypass road only. Past 2 months there highway authority peoples started road reconstruction work. Many 2 wheelers got similar accidents & tyre puncture... Four wheelers also facing problems probably...officers are not ready 2 take proper actions.. kindly take action immediately...
Thanking you

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Address: Gurgaon, Haryana, 122001

Sir/Mam

Wanted to bring your attention to the flyover construction activity being done at Sec- 16 Gurgaon, MG ROAD, Bata Chowk.

The main road on the construction site is damaged too much and due to watering activity being done on pillars, so much water gathers on the road and it becomes difficult to cross it. Jam piles up and a lot of scooterists fall inside the dirty water.

Need your attention to smooth up the activity.

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Address: Angul, Odisha, 759128

Dear Sir/Madam,
Here I wanted to strongly object to the safety standard, followed national high way authority .There is a stretch of 20 KM of NH42 connecting Bhusan steel to Angul (Odisha)is very dangerous to the public safety .There is Avg one accident per day happening due heavy vehicle .The no of vehicle is directly proportional to the no of accident .My dad is a victim of this monster .He lost his right leg in an accident .Please consider my request and recommend an inquiry in to this matter as soon as possible .

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