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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
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Updated: Jan 14, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 410

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K
kskever
from Hyderabad, Telangana
Oct 14, 2016
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Vanagaram toll plaza

Address: Chennai, Tamil Nadu, 600053

The maintenance of tambaram bye pass is really worst. There is no proper maintenance. Corner of the roads are not cleaned for the past one year. Road and spoiled and there are no emergency contact. Charge of 45INR is complete waste of money to be paid for the service. There is no proper response from the authorities. Action must be taken and changes should not be collected for this damanged road....
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P
prabugct1
Oct 14, 2016
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Vikravandi toll plaza is allowing non fastag vehicle also in fastag lane.

Address: Viluppuram, Tamil Nadu
Website: www.nhai.org

Hi Sir,

Vikravandi toll plaza is allowing non fastag vehicle also in fastag lane.

So most of the time the fastag lane is filled up with long que. As a fastag customer I need to wait long time then the regular cash payment customer.

when I enquired in the counter they are saying that this is how we are handling it, and didnt get any proper response.

Please address this issue....
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H
Hemeen
from Gurgaon, Haryana
Oct 13, 2016
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I am complaining about illegal construction of divider on highway

Address: Rajkot, Gujarat, 0281

At national highway illegal construction is done so that more & more accidents are occurring please take care of this. This is located at dhareswar (jetpur)(Gujarat) petrol pump. Every day cars are striking over there and more and more people are getting injured.so please take care of this.i have send my complaint letter to gandhi Nagar but I didn't got any result so now I am complaining over here. I hope this letter will be taken in notice...
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B
brsingh
from Meerut, Uttar Pradesh
Oct 10, 2016
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About illegal construction over nhai land

Address: New Delhi, Delhi
Website: nhai.org.in

Respectedsir,
I want to tell you that nhai has aqar 30m. From centar for nh2 six lane project (Delhi-agra) and by dimolesan drive take paseson allrady but few shopkpar's in kasara no1034 dolatpur, farah, dist-mathura. Soorajbhan, bheemsen and others shopkeepar's after taken comanseson from nhai recnstract shop in
Nhai land above 3-4m. And petroling team not taking any actiong for that.
O fore pablic belfare please take...
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S
SumitJ74
from Kanpur, Uttar Pradesh
Oct 8, 2016
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Tag detection not working at Panipat elevated corridor toll plaza

Address: Panipat, Haryana, 133001

We are frequently using this toll on our travels and have been experiencing lot of inconvenience as the tag detection system at this toll is not working . The detection is very erratic and Not of good quality . As a result a lot of time is wasted . I hope you can look into this and take necessary steps to ensure tag users can go through this comfortably ....
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R
Rekha MCA
from Bengaluru, Karnataka
Oct 4, 2016
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Entering wrong vehicle No. in toll receipt

Address: Bangalore, Karnataka, 560011
Website: NHAI

This is to inform that we had used nhai, eagle infra india ltd., hebbalu toll plaza on 20th sept 2016 by 16.53hrs. The operator at the toll entered the wrong vehicle number as ka3570 instead of ka0570. The operator id printed is 99999, which we have no idea whether the same is correct of just typed for formality reason. Please take care of the entering vehicle numbers as it might create problems for us....
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F
fireashes83
from Chennai, Tamil Nadu
Sep 28, 2016
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Nhai - toll road surapattu (tambaram, puzhal by pass, chennai)

Address: New Delhi, Delhi, 110075
Website: www.nhai.org

Hi,

The Toll Road Surapattu is a stretch is Poorly Maintained. Though it is 6 Lane but the last lane is always avoided due to poor maintenance, too much dust, too many sharp parts lying from heavy vehicles.

The Toll Charges are abysmal high. It costs Rs.130 for a Two Way trip especially the Puzhal toll is Rs.85 where as the Porur one is Rs.45 (for larger stretch).

The Road Conditions are worse...
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S
skkatoch
from Karnal, Haryana
Sep 20, 2016
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Poor condition of road

Address: Solan, Himachal Pradesh, 173309
Website: www.nhai.com

I travel daily on NH22 from Panchkula to Solan. Last year the 4 lanning expansion work of NH22 was started from Parwanoo to Solan by company GRIL. I have following issues with the way the work is being carried out:

1) Safety of commuters is overlooked. In July 1st week 2 persons died due to big boulder fell on their car due to excavation on NH.
2) Boulders are regularly coming down of hills and it is very unsafe to drive...
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N
naughtynavin1965
from Mumbai, Maharashtra
Sep 18, 2016
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Charging of Toll from Defence Personnel

Address: 226201

Sir
Toll Plaza at Nawabganj on Lucknow kanpur Highway NH 25 is charging Toll from Defence Personnel travelling in Private car despite of showing Identity card. Defence personnel have to move from one city to another in discharge of their duties and thus government has exempted them from paying toll even though they are travelling in private vehicles. Kindly instruct the Toll manager accordingly....
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J
joshi18
from Mumbai, Maharashtra
Sep 18, 2016
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Ahmedabad to himmatnagar NH8 highway road not maintained

Address: Sabarkantha, Gujarat, 383001

Dear sir,
Ahmedabad to himmatnagar NH8 Highway road is at very bad condition, especially chiloda to himmatnagar. The road is not at all maintained although huge amount is collected as tolltax from common people.
Kindly take necessary action and provide us comfortable journey.

Awaiting to see good condition roads.

Thank u so much.
Hardik...
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P
Parit Kalra
from Hardoi, Uttar Pradesh
Sep 17, 2016
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Dasna hapur toll booth on NH 9

Address: Meerut, Uttar Pradesh, 250004

Sir,
Why all authorities and police department are silent.I have always seen people demanding toll on NH 9 dasna hapur toll despite it is being removed from toll collection of NHAI.They even make fake receipt if some innocent person fulfil there demand.I have known this from long time that why I have not given but I am very fed up wid NHAI and UP govt officials.First step is to remove those toll boards and setup.Kindly do the needful...
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A
Arjan Gidwani
from Mumbai, Maharashtra
Sep 17, 2016
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Fast Tag Recharge

Address: Mumbai City, Maharashtra, 400054

Dear Sirs/Madame,

Please refer the Fast Tag Customer Id :[protected] which has come to me today.

We are sorry to inform you that we are facing some severe problem in recharging the Account by means of NEFT/RTGS from Union Bank of India
our principal banker..

When we are trying to recharge the account a challan is being generated from your website which mentions of all details of the Beneficiary...
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P
Pushpender Solanki
from Delhi, Delhi
Sep 13, 2016
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Increase in daily fights and traffic at kherki daula toll plaza

Address: Gurgaon, Haryana, 122050
Website: Consumercomplaints.in

Dear sir, / Authority,
All the public specially the industrialist at manesar model township and the employess and villagers are facing so many problems at the kherli dhola toll plaza near Manesar, there are no such services given to the public and the staff always act like a Mafia and also the policemens there are taking undertable money to allow the big commercial trucks to take the material in illegal manner due to which public...
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Z
Zaki84
from Kolkata, West Bengal
Sep 12, 2016
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Regarding Monthly Card for Toll Plaza in Jaladhulagori in NH6 by Ashoka.

Address: Howrah, West Bengal, 711302
Website: www.ashokabuildcon.com

I am facing lot of trouble in making the monthly toll card which is given to local people within 20km radius of the toll plaza. I am residing within 10km of the toll plaza. I have Pan Card, Voter ID, Privatized Bank Address Proof, Nationalized Bank Address Proof and the Car is Registered with the same address. They are not accepting Voter Id as address proof and neither they are accepting Privatized Bank Statement as Address proof and as...
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S
Sundaram M
from Palghat, Kerala
Sep 10, 2016
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Fastag - bogus transaction problem

Address: 600042

I have obtained FASTAG for my car from ICICI. Without using my TAG, I have been constantly charged with bogus transactions for the past few weeks.

FASTAG Customer id[protected]
I have raised many complaints about those transactions:
06/08/16 - Inquiry submitted for Customer ID: 10008721 with Ticket No. : CMP[protected]
02/09/16 - Inquiry submitted for Customer ID: 10008721 with Ticket No. : CMP[protected]br...
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L
lathy88@gmail
from Coimbatore, Tamil Nadu
Sep 9, 2016
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Improper toll booth

Address: Chennai, Tamil Nadu, 600095

Dear Sir/Madam,
I'm a regular commuter of Chennai-bypass road NH-45. Vanagaram toll plaza. The road is not maintained properly though they collect huge sum of money from common people. During evening time they create lot of traffic to the public. I feel this toll has to be reviewed and necessary action should be taken to address the public needs. Thank you.
Your faithfully,
Lathish...
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T
Tarunnarang24
from Mumbai, Maharashtra
Sep 7, 2016
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Refusal for exemption to physically disabled

Address: Panipat, Haryana, 132103

Sir Myself Rattan Nalwa 100% physically handicapped was crossing Panipat -Rohtak toll at Panipat (Dahar) at around 6:00pm vehicle no HR06 Y 8449.
I show my physically handicapped certificate and letter issued by you
NH- 11065/12/2003-P & M (14 Dec, 2003)
to toll boy but he refused for exemption and misbehaved and abuse with me.
Sir this is really wrong.
Please do needful.
Phone no [protected]...
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M
manavala rajamani
from Chennai, Tamil Nadu
Sep 5, 2016
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Chennai Bangalore highway express road condition is very bad condition may cause accident

Address: 600012
Website: Consumer complaint

Dear sir,
Chennai to bangalore road conditions are very bad. It is not possible to travel in 80km speed. During humps and dumps while travelling, very figficuly to control the vehicle and bright chances to male accident.
Moreover during rainy season, it very difficult to drive. If some one overtske water flashes and loosing control
Many time complaint given at the toll and no use.
There is no meening to pay...
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V
Vak1965
Sep 3, 2016
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Impose of truck terminal at NH-66 in Kadekodi, Kumta

Address: 581362

It is with great regret I would like to highlight the following potential injustice to the villagers of Kadekodi, Kumta Taluk, in Uttara Kannada district while undertaking four laning and widening of NH-66.
There was no public consultation in regards to creation of new Truck Terminal/Truck Bay or Truck Parking at Kadekodi.
Though NH policy categorically states that no Truck Terminal should be created within 5 km from town limits,...
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P
ppa4mar005
from Mumbai, Maharashtra
Sep 2, 2016
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Illegal/ Improper construction exactly on door of my plot at rajasthan

Address: 313366
Website: dadbhav

I have a N/A plot at rajsamand rajasthan bearing plot number 26/2 on NH number 08 bearing name chanchal b. Parmar being NH is being expanded from 2 lane to 4 lane thats not the issue i am happy for that but the problem is Thier is being illegal construction constructed by sadbhav construction co ltd. Exactly in front of my plot not a single inch is left to go inside my plot that to its being N/A plot I had said to each n every concerned person...
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