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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
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Updated: Jan 30, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 404

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H
himagcool
from Ernakulam, Kerala
May 18, 2017
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NH-24 plot holes

Address: New Delhi, Delhi, 110001
Website: www.nhai.org

Dear sir/madam,
I like to inform you that, at nh-24 near river kosi (Approx 200 mt towards delhi side) a number of pot holes/ditch are present almost on complete road with approximate spam of 100 mt. These types o[censored]nexpected obstacle may leads to unbalance any fast moving vehicles, that is very dangerous on such a smooth highway for which vehicle has to pay a heavy toll. Please look into the matter and take necessary action at earliest....
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V
Vijay Sarade
from Mumbai, Maharashtra
May 17, 2017
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FasTag lane not maintained at many toll plazas

Address: 411013

I m frequently travelling through Pune - Solapur highway. With in this have around 5 toll plazaz. Every plaza has Fastag lane, but they are not keep the lane open for only FasTag vehicles and other vehicles also gone through this lane. Hence, its not much useful for FasTag holders and it become a time consuming for us. And at the end this is not busted for Digital payment system. Ex - Patas Toll PLaza, Saradewadi(Indapur) toll plaza.
Also...
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S
sccolony
from Sathupalli, Telangana
May 15, 2017
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Drainage problem at s c colony, college kothur, village anakapalli-531001

Address: 531001

Dear all,
We the residents of S C Colony, college Kothuru, anakapalli, visakhapatnam Dist. has facing Drainage problem since 3 years and we complained about this with our panchayat office. After a long time they take initiative and doing the work but NHAI patrolling objected to clean the mess
Hence request you to take necessary steps to resolve this issue as because of this till now two are effected with dengue and children...
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A
Avanish S Phatak
from Bengaluru, Karnataka
May 14, 2017
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Closed fastag lane at bangalore airport road

Address: Bangalore, Karnataka, 560066
Website: Fastag.org

The fastag lane was closed, forcing the customers to take the regular lane and inturn wasting time.
When asked the toll operaters came up with lame excuses.
This happened both the ways on 14th may 2017 around 4 am and 12 45 pm
...
Customers pay for the facility and if the facility is not provided it is not great and we lose the trust factor.
...
The contact section of the website also donot work.
Invalid...
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A
Abhishek_BHUJNV
from Colonelganj, Uttar Pradesh
May 11, 2017
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About the, track of bypass being, constructed about the payment of compensation for the land acquisition

Address: Varanasi, Uttar Pradesh, 221206
Website: Comlaininig about survey of bypass of NHAI 56@ Pindra

NHAI, byepass track being constructed in Pindra Varanasi has deviation at lots of places, indicating survey for track has been done under influence, not seeing the demand of road, the newly constructed road has got lots of turns, when all area is vacant any land could had been acquisitited, what was the compulsion of road deviation or turn which unnecessarily increasing the length of road leading to extra public expenditure. At certain places...
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K
Kishor Hirwani
from Kanpur, Uttar Pradesh
May 10, 2017
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Collection of toll tax from Defence Officers

Address: Lucknow, Uttar Pradesh, 522101

I am a serving indian air force officer. I was travelling from lucknow to kanpur via nh -20 in a hired vehicle. I was forced to pay the toll tax at nawabganj toll plaza but as per the indian toll (Army and air force act 1901) defence personnel are exempted from toll tax all over india (Whether he in private/ hired/ govt vehicle irrespective of he is on duty or not). They showed a recent letter issued by nhai authority issued on[protected]...
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J
Jagdish Pareek
from Patiala, Punjab
May 9, 2017
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Complaint against Toll Booth for collecting of Toll Tax

Address: New Delhi, Delhi, 110085
Website: www.nhai.org

Dear NHAI,

With warm regards from a valuable voter citizen of india, i have a very disgusting problem to share with you. My msg. might be little long but will change your phase of life if solved.

We have been travelling regularly from Neem ka Thana to Kotputli Road which covers around 37 kms. And more than 20, 00, 000 खडे

As u are very much aware of the fact that this is a risk for every...
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Vsbhadauriya
from Indore, Madhya Pradesh
May 8, 2017
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Forced to pay toll tax at toll plaza poop on nh 92

Address: Bhind, Madhya Pradesh, 477555
Website: MP HIGHWAYS PVT LTD

Sir
I am serving airforce personal and i was going to etawah from phoop by my own vehicle on 08 apr 17 0833hrs i show my i-card for toll exemption but he refused for toll exemption he said you have to pay if don't want to pay then go back but according to govt rule vehicle of defence personal are exempted​ from toll tax and one more govt rule vehicles 6km area from toll plaza are also exempted from toll tax both criteria was fulfilled...
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C
Charanpreet Virk
from Dostpur, Uttar Pradesh
May 8, 2017
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Toll. Tax person saying they didn't have three min notification

Address: Karnal, Haryana, 132001

On 8-5-17 i am traveling on punjab roadways bus from karnal. We reach around 10:10. Am there was chaos in a queue we waited more then three minutes.in latest rti reveals more den three minutes for commuter is charge free. But they said we did not get any notification. They still charge toll tax from the bus driver. The behaviour of employees are so rude....
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M
ML Anbumozhi
from Auroville, Tamil Nadu
May 7, 2017
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Basic benefit denied for local vehicles.

Address: Kanchipuram, Tamil Nadu, 603002

I am staying in chengalpattu. I am working in Mahindra city. My vehicle number TN 19 AD 1071 is a commercial vehicle.
Daily I am traveling from my hometown to Mahindra city- Infosys, about seven kilometers, which is costing around 60 rupees to and fro. Which is a loss for us. When we approach our higher authority, we were denied for our basic needs. I am owner cum driver and there are around 150 drivers like me, who are experiencing...
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J
J.V Sastry
from Bengaluru, Karnataka
May 6, 2017
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Many toll gates in closest

Address: Visakhapatnam, Andhra Pradesh, 530013

There are many toll gates in andhra pradesh with high price and sucking our blood.5 toll gates in 220 km's from bhubaneswar to vizag road from a. P border. I have seen some outdated toll gates at gurazala, guntur district which are running with the help of local political people. Simply they are collecting money. Please do your best from this scraps and save our country....
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S
Shirish Basarkar
from Indore, Madhya Pradesh
May 5, 2017
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Status of issue of redeemable taxable bonds with benefits under section 54ec of income tax act

Address: Indore, Madhya Pradesh, 452001
Website: shirishbasarkar@yahoo.com

I have made an application on 06.03.2017 for issue of captioned bonds vide application no.21802287. The payment towards purchase of bonds was made on the same date in the axis bank, indore (M. P.) branch. The bonds in question have not been received as yet though a period of two months has already elapsed. The bonds may please be issued at the earliest and i shall be thankfull if you drop me a line of confirmation.
Shirish basarkar...
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S
SANJEEV/KAMAL/KULDEEP/PRODUCTION /PANTNAGAR/INTERARCH
from Agra, Uttar Pradesh
May 4, 2017
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Maintenance of NH-87 FROM RUDRAPUR TO SIDCUL PANTNAGAR

Address: Deoria, Uttar Pradesh, 263153
Website: www.nhai.org

Sir

I would like to inform you that very bad condition of nh-87 from rudrapur (Uttrakhand) to sidcul pant nagar, (Uttrakhand) approx 8 km,

From the last two years no maintenance provided. It has very bad condition.
Its increasing accident day by day.
Due to sidcul industrial area it is very important to repair.
It is not culture of modi government/ nitin gadkari.

Please...
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M
Mitesh Ghoniya
from RAJKOT, Gujarat
May 4, 2017
Jan 20, 2023
This thread was updated on Jan 20, 2023
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Rajkot to gondal highway toll plaza bharudi

Address: Rajkot, Gujarat, 360311
Website: www.nhai.org.in

At bharudi toll plaza where is no space for two wheelers. We two wheelers public are also pay road tex. So plz check this toll plaza there is no small space for two wheeler. When we pass this toll plaza that time we suffer hard and harresed plz give some space for two wheeler. And help medium public. There is all lane for four whellers and where is space for two wheelers and three wheelers resurve there is also pass car and buses. So hes...
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S
Shoba Sridhar
from Delhi, Delhi
May 4, 2017
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Long waiting time

Address: Chennai, Tamil Nadu, 600067

Locals just on the other side of redhills- Tada tollgate have to wait for 30 minutes to 1 hr, in-spite of having smart card. Sick people who have to reach the other side have to wait. Herebuy the golden hour is lost. Most markets and schools are also towards Redhills. Working class people have to cross tollgate twice a day. There is no separate line for smart card holder. Locals and smart card holders should be allowed in separate line as...
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A
AvinashManju
from Belgaum, Karnataka
May 2, 2017
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Exemption for physically handicapped persons from toll tax.

Address: Chennai, Tamil Nadu, 600119

Dear sir.,

Nhai toll plaza in various gates in tamilnadu, they are not allowed disabled persons driving vehicles after showing disability certificate.

Please give us clear information about all disability persons exemption from toll gate in india.

I hereby attached letter from nhai for your reference, please clarify this certificate in valid?...
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S
Sowmya Gayathri
from Puttur, Karnataka
Apr 29, 2017
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500m long queues at toll gates on bangalore and chennai highway

We are facing more than 500 m Long queues starting from Bangalore at all the toll gates on the way to chennai, each toll gate taking 30 min to get crossed.

Currently it's krishnagiri till gate we are stuck at. Please help clear the traffic.

I Guess there is a rule that if toll gate clearance is taking longer than 3 mins, the vehicles should be allowed to go through without collecting toll amount till the traffic...
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N
nagsankar
from Yellapur, Karnataka
Apr 29, 2017
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Emergency is NORMAL in BELT

On my emergency ride to Narayana Hrudalaya Hospital from Silkboard, I took Bangalore Elevated Tollway, at 7.30 am morning today, a Saturday, to avoid the traffic signal delay in the Hosur road below. Eventually I end up as the 20th car and trapped 15 mins in the toll gate. Fortunately the patients condition was not aggrieved. Use the technology to display the expected delay (based on the number of vehicles plying alongwith block at tollgate...
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M
Manu Harshan
from Chennai, Tamil Nadu
Apr 29, 2017
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Traffic block

Address: Krishnagiri, Tamil Nadu

Hi sir,

My complaint is regarding heavy traffic block in Krishnagiri toll booth in Tamil nadu.
Even there is a heavy traffic block authorities are not ready to open the toll booth. This is not just case of this toll booth every where in India it is happening.
Please take an action for this problem immediately.

Yours faithfully,
Manu K Harshan...
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N
Nivas S
from Tiruvannamalai, Tamil Nadu
Apr 28, 2017
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Traffic in toll gate

Address: Krishnagiri, Tamil Nadu

Heavy traffic in krishnagiri (tamil nadu) toll gate. People are waiting more than 1 hrs to pass till gate. People in emergency reaching their destination late, then what is the use of highway. People are unaware of yellow line rules. Please increase the lane in toll gate or ask the toll gate to follow yellow line rules. People are suffering everyday. Please take action...
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