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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
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Updated: Jan 14, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 407

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A
Arti Prasad 18
from Dimapur, Assam
Jan 25, 2017
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Wrongly accused for paying more money as toll tax

Address: Giridih, Jharkhand

I was travelling hazaribagh from dhanbad. The first toll tax booth which came in journey took more money and misbehaved with us...i was highly disappointed to be harrassed like this...he was constanly misbehaving with us and abused us...it was just a contrast to what was the actual tax... We were supposed to pay 40...instead he took 85 ...and when we opposed he started abusing us...please it Kindly look on this matter...
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I
ilahi_feroz
from Tiruchirappalli, Tamil Nadu
Jan 24, 2017
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No two-wheeler lane in Hosur - Attibele Toll gate

Address: 560100
Website: www.nhai.org/headofficenoemail.asp

Respected Sir / Madam,

Greetings! I would like to inform / compliant against a toll gate which is situated in Karnataka border – Attibele toll gate
Since they don’t have a dedicated 2-wheeler lane for the bike riders and I’ve been forced to use foot walkers space to cross the toll gate, even though the toll gate is free from traffic

On the other hand, toll gate authority never objects the 2-wheelers...
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J
Jagdish Singh Sehdev
from Pehowa, Haryana
Jan 24, 2017
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Under fly over bridge

Address: 144001

Lamba pind chowk, hoshiarpur road, jalandhar city punjab. Mein main highway road flyover bridge ke nichey nah it saari paan cigerate, channa bhatura, auto mechanic, n open meet salter shop n many more other wanders run their business.
Local admin n nhai not action against its.
All wanders illegally run business under highway road flyover bridge. Pls solve this problem.
With regards...
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H
Harish Vamsi Krishna Doss
from Puducherry, Puducherry
Jan 22, 2017
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Behaviour of toll collectors

Address: 603002

Hi,

I just crossed Chengalpattu toll and faced very bad experience. People over there are untrained and so much havoc that they started abusing us.toll in charge himsel[censored]ses abusive language on asking letter of permission from NHAI to collect toll tax from personal vehicles. Suddenly 7-8 guys gathered and started misbehave with me and my family.

I request you to take strict action against them and help people...
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A
Anuj Siwach
from Noida, Uttar Pradesh
Jan 22, 2017
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Misbehave and illegal cash collection

Hi,

I just crossed Dasna Toll and faced very bad experience. People over there are untrained and so much havoc that they started abusing us.toll in charge himsel[censored]ses abusive language on asking letter of permission from NHAI to collect toll tax from personal vehicles. Suddenly 7-8 guys gathered and started misbehave with me and my old father.

I request you to take strict action against them and help people...
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V
veerah05
from Salem, Tamil Nadu
Jan 19, 2017
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No route showing board

Address: 636010

Dear sir,
I am living in salem, Tamil nadu. In our city on the way from tirumagal byepass to kollampatti bypass there was separate road towards coimbatore(Bridge). There was a small board only so the drivers suddenly cant identify. so lots of accident was happening. so please take immediate action to put big board as soon as possible, to indicate the route....
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A
aggarwaldeepak
from Mumbai, Maharashtra
Jan 17, 2017
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Windscreen Broken

Address: Gurgaon, Haryana, 122051
Website: www.nhai.org

On 10-Dec-2016, I was coming from Gurgaon and going towards Manesar side via Toll Plaza ID- KM42. I have shown my local ID proof and allowed to be exempted by Toll tax operator. As I started to cross, barrier rod comes down and hit my windscreen which resulted to be windscreen broken. I registered my complaint with local Toll plaza team and CCTV photage also verified by Toll plaza team, They accepted it as there technical fault(Refer Enclosed...
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M
Mahendra Singh Negi
from Ranchi, Jharkhand
Jan 17, 2017
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B s f person

Address: New Delhi, Delhi, 110003

सर जी में महेंद्र सिंह नेगी B S F में सर्विस करता हूँ और बर्तमान में दिल्ली में सेवारत हूँ आज में अपने घर उत्तराखंड से दिल्ली अपनी गाड़ी UK 13 4555 जो की BSF canteen से खरीदी गयी है, ड्यूटी पर...
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M
maneeshag
from Chennai, Tamil Nadu
Jan 16, 2017
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Toll charged for pathetic road.

On 31-Dec-16, I was travelling from Kanyakumari to Trichy. At Kappalur toll plaza, I was charged Rs 60/- and immediate after the bridge, I had to take right towards Trichy. The road was terrible bad an hardly 8-10 km road was fit to be called NH. Then I had to pay 75/- at Chittampatti toll plaza.
I'm charged unnecessarily 60/- for pathetic road.
Overall I had to pay 405/- for less than 380km which itself is on higher side.br...
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Y
Yadwinder Singh Brar
from Mumbai, Maharashtra
Jan 15, 2017
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P. D. Aggarwal infrastructure pvt. Ltd toll palaza moga kotkpura road

Address: 142038

P. D. Aggarwal Infrastructure Pvt. Ltd Toll Palaza Moga Kotkpura Road has no facility for online transfer of Toll i.e. through Credit Card, Debit Card, Paytm, Online Banking etc. Till today. They are forcing to pay toll trough Cash only, which ill legal as per Gov. of India Policy. When I was crossing the toll palaza on my car I facing lot of problem in these days due to availability of Cash. They allow the public only paying toll in cash...
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M
Manasaranjan Upadhyay
from Bhubaneshwar, Odisha
Jan 14, 2017
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Fastag lane not operational

Address: 753014

As everybody who loves technology I quickly got my fastag after lot of documentation and 3wks waiting. I stay at cuttack, Odisha. But when I go to any toll gate I find the fastag lanes being occupied by cash paying vehicles. There is no fine imposed on them so this encourages such misuse of fastag lane. It also discourages early adopters like me. I am hopeful that a prompt action will embolden us....
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V
vrrajiv
from Vellore, Tamil Nadu
Jan 13, 2017
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Very Bad Highway Road - Travelling with Life Risk

Address: 632401
Website: esselinfraprojects.com

I am travelling daily from Vellore to Kanchipuram via NH48. Road is at worst condition starting from Kadapanthangal Tollgate to Kanchipuram Byepass. When we travel in two-wheeler, we face so much difficulties to ride. When we travel in bus, we always in vibration mode till Kanchipuram.

I personally faced conditions where I might met with accidents to be happened to me while travelling. Also highway is still in 4-way and it...
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A
amitarora_ngp
from Pune, Maharashtra
Jan 13, 2017
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Fast tag not working on various toll.

Address: Nagpur, Maharashtra, 440008

I am running a transport business. I have put on icici fast tags on my fleets. My basic route is raipur to bhopal and indore.There are many toll booths who do not provide fast tag services. Toll in bhandara, mulatai. Betul are nor giving these facilities. We are getting a nomial cash amount from banks hence we are not able to provide cash to such booths.

Request to look into the matter and put compulsory fast tag machines...
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A
Avinash Kumar Ekka
from Indore, Madhya Pradesh
Jan 11, 2017
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NH 78 road condition and lack of fluorescent paint on road

Address: Koriya, Chhattisgarh, 497442
Website: www.nhai.org

With due respect I want to say that NH 43 near manendragarh is not having use of fluorescent paint to mark the division and end of road which causes a lot of problem during night time to riders. In place of fluorescent paint authority has used limestone paint.
I beg to please act as soon as possible so that inconvenience cause to people will not become any disaster by taking innocent life of people.

Thanking you br...
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V
Varun Rengarajan
from Periyakulam, Tamil Nadu
Jan 8, 2017
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Bad condition of road from virudhunagar to madurai.

Address: Virudhunagar, Tamil Nadu, 626203

Condition of nh-7 from virudhunagar to madurai road is not maintained properly as a result of which roads have become worst. We pay money for two toll plazas from sattur (Pin code :626203) to madurai, for maintenance of the road. But, increase in potholes and uneven pavement of roads, makes the journey more uncomfortable and dangerous, thus leading to the rise in accidents. So i request you to look into the issue and take a right course of...
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T
Tazgir Hussain
from Lala, Assam
Jan 7, 2017
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Regarding removal of speed braker

Address: Darrang, Assam, 784115

Dear sir,
with due respect, we have requested to remove the speed braker of NH-15 situated near kharupetia college, Darrang, Assam. Due to vibration of speed braker our residential area as well as our RCC houses becoming damage and we cannot reside peacefully and the students are facing disturb in study.

Thanks & Regards
Abdul Hannan, Advocate
And others of the locality...
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P
pkumarblore
from Bengaluru, Karnataka
Jan 5, 2017
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Fast Tag Lane not in operation

Address: 562111

Dear Sir,
I am daily user of NH4 and pass 2 Tolls twice a day. They are Navayuga Toll after Peenya and JAS Toll at Nelamangala. At both toll plaza's the Fast Tag does not operate properly. The sensors do not authorize gate opening even when there is sufficient balance in the fast tag account. Sometimes it opens and when you are about to pass it suddenly closes. This can cause serious injury to travelers. There seems to be a technical...
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P
pravingim
from Anjar, Gujarat
Jan 7, 2017
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Regarding bagodara toll plaza

Address: Kutch, Gujarat, 370201

Dear all requesting your good management to take HIGH LEVEL ACTION AGAINST TOLL PLAZA's WHO ARE INSISTING FOR CASH.
due to shortage of cash & as per guidelines by GOVERNMENT, we transporters are paying thru ATM CARDS, but in BAGODARA TOLL PLAZA - GUJARAT Agency name - ASHIRWAD IND. & INF - AGENCY INSISTING TO PAY CASH ONLY AS THEY DONT HAD ANY MACHINES.
Not only this but they openly tells that - DO WHAT EVER IS POSSIBLE TO...
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N
Nomanlal
from Pune, Maharashtra
Dec 31, 2016
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Toll tax collection from serving Defence Personnel

1. I am a serving naval officer. On 25 Dec 16, I was driving my car from Indore to Mumbai. On this entire stretch of NH3 not a single toll plaza asked me for the toll when I showed them my identity card barring one toll plaza called as P&G toll plaza near Nashik.The details of this toll plaza and the transaction as printed in the toll receipt are as following:-
Toll plaza Pimpalgaon NH 3 (6 Lane)
Sahakar Global Limited
Vehicle...
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R
ravibr64
from Bengaluru, Karnataka
Dec 30, 2016
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Fastag lane used by other commuters, where is the preference for tag holders?

Address: 560076

I have been using Fastag for some time now and recently (24th Dec), I passed through few toll plaza on Bangalore-Mangalore highway. I was surprised to see the Fastag lane being used by all passengers and I had to wait in the queue for long to pass through. Even the toll plaza people say "there is too much rush, so we allow them", this is really crazy.
So, what is the point of having Fastag when we don't get preference. I think NHAI...
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