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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org

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Updated: Jan 30, 2025

Complaints 8440

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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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NH 25, Jodhpur Pachpadra, Encroachment

Inordinate delay in Exempted fastag application no: RO-CHE-23200266377 regd.

Inappropriate toll collection

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National Highways Authority of India [NHAI] reviews & complaints page 407

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Address: Bangalore, Karnataka, 560048

Website: ICICI Fastag

In Many toll gates, fastag lane is not maintained properly... lack of proper guidance for fastag lane. in Krishnagiri-thoppur tollgate non fastag vehicles also allowed in fastag lane which causes delay for fastag users. Many tolls fastag lane is slower then the other lanes. In ulundurpet-salem toll road, all the tolls are not using fastag, no response for fastag vehicles....

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Address: 412219

Website: NHAI

Sholapur Pune High way toll plaza employees are not accepting this Yellow line issue, and they behaving like Roudies..! recently I faced this problem..! before yellow line my vehicle jammed 45mins, when I reached toll post I explained about this..! 4 members of toll plaza employees attacked on me.., forcelly taken money from me..I am trying to take traffic photo graphs toll plaza employees attacked on me.., I afraid about this situation.,...

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Address: Udaipur, Rajasthan, 313001

Respected Sir
I am sorry to say that some of the-toll barrier under your company violating the order regarding exemption of toll tax from vehicle carrying physically disable person. I got 45% disability certificate. On 1 feb 2017 i an travelling betwwen udaipur to jaipur from my car .
Which is having automatic gare system.Some of your toll barrier person not charge toll tax ..while i show them my disability certificate.But...

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Address: 768001

Website: WWW.NHAI.ORG

The toll tax charged by Ashoka Sambalpur Bargarh Tollway Ltd. for a single journey ticket is charged at Rs. 110/- & Rs.165/- on return ticket for Car (LMV category) is completely unjustified as the road work is still not completed in Attabira and the quality of road is very bad the street dividers are not properly marked there is so much undulation...

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Address: 600020

Dear sir, this is to bring to your notice that from last 3 years the toll road was in bad shape, there were many ups and downs and lot of accidents happening, this toll has only lot of north indians where no one will anwser to your queries and they are behaving like gundas they have done this purposely, per day around 10000 vehicles pass, all the money they are collecting is to be like they are bribing so many, they have made an entire setting....

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Address: 603002

Dear Sir / Madam,

I was hearing from multiple sources that the TOLL near chengalpattu
Feedback from customers :
1) This toll plaza al ready contract date expried. but till date toll tax paying. government and private cheating the all people

2) Not an organized toll. Charges more
3) The employees do not know how to talk with traveller's.. They are rude.
4) Not sure why it even exists....

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Address: 391410

Website: Nil

This is about the national highway no 8. Truck and bus drivers are mainly driving on the overtaking lane only and cars have to overtake from the wrong side and this is the major cause of accidents on this road. Even though this is a toll road and the toll amount is also very high they are not bothered about the safety of people travelling on this road. Have complaint many times to them about installing Canara, petroling vehicle, panelty on...

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Address: 600037

I am travelling daily from Mogappair East to Tambaram via Chennai Bypass. I could see the road was not in good condition, there are lot of waste dumps on the service road. The dividers were not in good condition, no lane seperate marks ... The road layed on the Adyar river bridge have bumps, I can see the vehicles have to almost stop to enter and get out of the bridge ...

Please stop collecting the toll money or provide proper...

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Address: Giridih, Jharkhand

I was travelling hazaribagh from dhanbad. The first toll tax booth which came in journey took more money and misbehaved with us...i was highly disappointed to be harrassed like this...he was constanly misbehaving with us and abused us...it was just a contrast to what was the actual tax... We were supposed to pay 40...instead he took 85 ...and when we opposed he started abusing us...please it Kindly look on this matter...

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Address: 560100

Website: www.nhai.org/headofficenoemail.asp

Respected Sir / Madam,

Greetings! I would like to inform / compliant against a toll gate which is situated in Karnataka border – Attibele toll gate
Since they don’t have a dedicated 2-wheeler lane for the bike riders and I’ve been forced to use foot walkers space to cross the toll gate, even though the toll gate is free from traffic

On the other hand, toll gate authority never objects the 2-wheelers...

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Address: 144001

Lamba pind chowk, hoshiarpur road, jalandhar city punjab. Mein main highway road flyover bridge ke nichey nah it saari paan cigerate, channa bhatura, auto mechanic, n open meet salter shop n many more other wanders run their business.
Local admin n nhai not action against its.
All wanders illegally run business under highway road flyover bridge. Pls solve this problem.
With regards...

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Address: 603002

Hi,

I just crossed Chengalpattu toll and faced very bad experience. People over there are untrained and so much havoc that they started abusing us.toll in charge himsel[censored]ses abusive language on asking letter of permission from NHAI to collect toll tax from personal vehicles. Suddenly 7-8 guys gathered and started misbehave with me and my family.

I request you to take strict action against them and help people...

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Hi,

I just crossed Dasna Toll and faced very bad experience. People over there are untrained and so much havoc that they started abusing us.toll in charge himsel[censored]ses abusive language on asking letter of permission from NHAI to collect toll tax from personal vehicles. Suddenly 7-8 guys gathered and started misbehave with me and my old father.

I request you to take strict action against them and help people...

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Address: 636010

Dear sir,
I am living in salem, Tamil nadu. In our city on the way from tirumagal byepass to kollampatti bypass there was separate road towards coimbatore(Bridge). There was a small board only so the drivers suddenly cant identify. so lots of accident was happening. so please take immediate action to put big board as soon as possible, to indicate the route....

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Address: Gurgaon, Haryana, 122051

Website: www.nhai.org

On 10-Dec-2016, I was coming from Gurgaon and going towards Manesar side via Toll Plaza ID- KM42. I have shown my local ID proof and allowed to be exempted by Toll tax operator. As I started to cross, barrier rod comes down and hit my windscreen which resulted to be windscreen broken. I registered my complaint with local Toll plaza team and CCTV photage also verified by Toll plaza team, They accepted it as there technical fault(Refer Enclosed...

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Address: New Delhi, Delhi, 110003

सर जी में महेंद्र सिंह नेगी B S F में सर्विस करता हूँ और बर्तमान में दिल्ली में सेवारत हूँ आज में अपने घर उत्तराखंड से दिल्ली अपनी गाड़ी UK 13 4555 जो की BSF canteen से खरीदी गयी है, ड्यूटी पर...

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On 31-Dec-16, I was travelling from Kanyakumari to Trichy. At Kappalur toll plaza, I was charged Rs 60/- and immediate after the bridge, I had to take right towards Trichy. The road was terrible bad an hardly 8-10 km road was fit to be called NH. Then I had to pay 75/- at Chittampatti toll plaza.
I'm charged unnecessarily 60/- for pathetic road.
Overall I had to pay 405/- for less than 380km which itself is on higher side.br...

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Address: 142038

P. D. Aggarwal Infrastructure Pvt. Ltd Toll Palaza Moga Kotkpura Road has no facility for online transfer of Toll i.e. through Credit Card, Debit Card, Paytm, Online Banking etc. Till today. They are forcing to pay toll trough Cash only, which ill legal as per Gov. of India Policy. When I was crossing the toll palaza on my car I facing lot of problem in these days due to availability of Cash. They allow the public only paying toll in cash...

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Address: 753014

As everybody who loves technology I quickly got my fastag after lot of documentation and 3wks waiting. I stay at cuttack, Odisha. But when I go to any toll gate I find the fastag lanes being occupied by cash paying vehicles. There is no fine imposed on them so this encourages such misuse of fastag lane. It also discourages early adopters like me. I am hopeful that a prompt action will embolden us....

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Address: 632401

Website: esselinfraprojects.com

I am travelling daily from Vellore to Kanchipuram via NH48. Road is at worst condition starting from Kadapanthangal Tollgate to Kanchipuram Byepass. When we travel in two-wheeler, we face so much difficulties to ride. When we travel in bus, we always in vibration mode till Kanchipuram.

I personally faced conditions where I might met with accidents to be happened to me while travelling. Also highway is still in 4-way and it...

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