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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
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Updated: Jan 14, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Over deduction of Toll amount
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National Highways Authority of India [NHAI] reviews & complaints page 408

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A
Avinash Kumar Ekka
from Indore, Madhya Pradesh
Jan 11, 2017
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NH 78 road condition and lack of fluorescent paint on road

Address: Koriya, Chhattisgarh, 497442
Website: www.nhai.org

With due respect I want to say that NH 43 near manendragarh is not having use of fluorescent paint to mark the division and end of road which causes a lot of problem during night time to riders. In place of fluorescent paint authority has used limestone paint.
I beg to please act as soon as possible so that inconvenience cause to people will not become any disaster by taking innocent life of people.

Thanking you br...
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V
Varun Rengarajan
from Periyakulam, Tamil Nadu
Jan 8, 2017
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Bad condition of road from virudhunagar to madurai.

Address: Virudhunagar, Tamil Nadu, 626203

Condition of nh-7 from virudhunagar to madurai road is not maintained properly as a result of which roads have become worst. We pay money for two toll plazas from sattur (Pin code :626203) to madurai, for maintenance of the road. But, increase in potholes and uneven pavement of roads, makes the journey more uncomfortable and dangerous, thus leading to the rise in accidents. So i request you to look into the issue and take a right course of...
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T
Tazgir Hussain
from Lala, Assam
Jan 7, 2017
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Regarding removal of speed braker

Address: Darrang, Assam, 784115

Dear sir,
with due respect, we have requested to remove the speed braker of NH-15 situated near kharupetia college, Darrang, Assam. Due to vibration of speed braker our residential area as well as our RCC houses becoming damage and we cannot reside peacefully and the students are facing disturb in study.

Thanks & Regards
Abdul Hannan, Advocate
And others of the locality...
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P
pkumarblore
from Bengaluru, Karnataka
Jan 5, 2017
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Fast Tag Lane not in operation

Address: 562111

Dear Sir,
I am daily user of NH4 and pass 2 Tolls twice a day. They are Navayuga Toll after Peenya and JAS Toll at Nelamangala. At both toll plaza's the Fast Tag does not operate properly. The sensors do not authorize gate opening even when there is sufficient balance in the fast tag account. Sometimes it opens and when you are about to pass it suddenly closes. This can cause serious injury to travelers. There seems to be a technical...
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P
pravingim
from Anjar, Gujarat
Jan 7, 2017
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Regarding bagodara toll plaza

Address: Kutch, Gujarat, 370201

Dear all requesting your good management to take HIGH LEVEL ACTION AGAINST TOLL PLAZA's WHO ARE INSISTING FOR CASH.
due to shortage of cash & as per guidelines by GOVERNMENT, we transporters are paying thru ATM CARDS, but in BAGODARA TOLL PLAZA - GUJARAT Agency name - ASHIRWAD IND. & INF - AGENCY INSISTING TO PAY CASH ONLY AS THEY DONT HAD ANY MACHINES.
Not only this but they openly tells that - DO WHAT EVER IS POSSIBLE TO...
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N
Nomanlal
from Pune, Maharashtra
Dec 31, 2016
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Toll tax collection from serving Defence Personnel

1. I am a serving naval officer. On 25 Dec 16, I was driving my car from Indore to Mumbai. On this entire stretch of NH3 not a single toll plaza asked me for the toll when I showed them my identity card barring one toll plaza called as P&G toll plaza near Nashik.The details of this toll plaza and the transaction as printed in the toll receipt are as following:-
Toll plaza Pimpalgaon NH 3 (6 Lane)
Sahakar Global Limited
Vehicle...
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R
ravibr64
from Bengaluru, Karnataka
Dec 30, 2016
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Fastag lane used by other commuters, where is the preference for tag holders?

Address: 560076

I have been using Fastag for some time now and recently (24th Dec), I passed through few toll plaza on Bangalore-Mangalore highway. I was surprised to see the Fastag lane being used by all passengers and I had to wait in the queue for long to pass through. Even the toll plaza people say "there is too much rush, so we allow them", this is really crazy.
So, what is the point of having Fastag when we don't get preference. I think NHAI...
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R
Ravi2312
from Mundi, Madhya Pradesh
Dec 29, 2016
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I'm complaining about national highway 39 road condition

Address: 485001

Dear sir
I belong from satna madhaya Pradesh and I'm travelling almost thrice in a month from satna to Rewa by NH 39. The road condition of this highway is too much worst and their is a lot of dust on road and every months here minimum three accidents occurs and there is no road lights on highway so that one can easily travel on night. Many MPs and MLAs are traveling from this road but they doesn't take any action till now and two...
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C
CA Kanwarjit Singh
from Jalandhar, Punjab
Dec 28, 2016
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No Concession on E Payment

Address: Ludhiana, Punjab, 141002

I Travelled fromLudhiana to Jalandhar on 27.12.2016 and made payment of toll tax of Rs 175.00 using debit card and asked for concession of 10% as promoted by government to promote cashless economy. I was told very rudely by the executive accepting toll tax that they had no policy of concession on e payment and hence no concession will be allowed to me even on making e payment. Still i went ahead and made payment using my debit card. This...
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S
Swaminathan Bakyanathan
from Salem, Tamil Nadu
Dec 27, 2016
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Request for refund - reg

Address: 635001

Sir, with reference to my ETC (fastag) account no. 20050114 and license plate no. TN29 AM7795, i am using the fastag at Krishnagiri (Tamilnadu) toll plaza. The autodetection of local pass amount accounting to Rs.235/- has been deducted for the month of December 2016 on 7.12.16 as the Union Government has announced that all the toll fees have been suspended due to demonetisation. Inspite of that, for the to and fro passing at the abovesaid...
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A
Arun. G Rao
from Bengaluru, Karnataka
Dec 26, 2016
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Traffic Jam on toll booth - Palayam, Dharmapuri N44

This is regards to toll plaza located at Palayam near Dharmapuri on NH44. On 23rd night while travelling towards bangalore at 10 pm, there was a huge pile up of traffic at this toll gate. It took almost 90 minutes to cross this toll. There was chaos and none from the toll collection agency were bothered to clear the traffic. The pile up was on both sides. What is the use of paying toll if we have to waste hours standing at toll gates. Hope...
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M
Madhusudanan Varadarajan
from Chennai, Tamil Nadu
Dec 24, 2016
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Amount deducted wrongly form my credit card but not returned

My name is Madhu travelled Chennai to Trichy on 21/12/16.At Sengurichi toll plaza I paid return toll of R's.70 using my credit card but slip didn't come.They asked to pay by cash and told amount will be credited back to my account.But it didn't happen.After calling customer care also the response was very poor.Please do the needful and avoid such false commitment.

Attached pic for toll slip...
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Y
yrgayggarg
from Mumbai, Maharashtra
Dec 23, 2016
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Inordinate delay a karjan

Address: Vadodara, Gujarat, 390020

Dear sir,

Today, while traveling from vadodara to bharuch on nh8, at 0730 hrs, it took us 30 minutes to cross karjan toll booth. There were huge queue of vehicles at the toll.

Why the agency collecting toll
(1) is not deploying people with mobile terminal to collect the toll or

(2) deploy additional toll booth parallel to road

To speedup the toll collection.
br...
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N
Naresh Saini123
from Mathura, Uttar Pradesh
Dec 21, 2016
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Toll booth not accepted 10 rs coin

Address: Jhunjhunu, Rajasthan, 333307

Not accept 10 rupees coin at toll plaza khandela - ringus toll booth sikar Rajasthan I comp. on Raj jansampark no action. They said it is not an issue of state government you should complain central government. This is a big issue becoz no one accept even small seller also not accept it is not possible we can complain each and every time please do some action against this toll plaza....
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M
Mahavir N surana
from Bhopal, Madhya Pradesh
Dec 15, 2016
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Regarding misbehavior of toll representative with us

After to days hospital treatment to my old 75 yar mother i was travelling towards my home @dhule mhs the representive of toll both at khalghat were not allowing me to save my mother from pollution of trucks and only bsy in statement of our lod truck i gave my car toll fee n serve time request them to clear me with my receipt. But they tried us very badly. They took toll fee n didnot gave us receipt....
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G
Gudu Mohapatra
from Beliator, West Bengal
Dec 14, 2016
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Manhandled and jostled by toll employees

Address: 756115

When i was travelling today (14.12.16) on n. H 5 from bhadrak to bhubaneswar with my vehicle swift dzire (Od02ab9164), at 09.30am at manguli toll plaza stopped to pay toll fee, but on denial of having smaller currency denominations helplessly i was abused profusely and vulgar remarks heaped on me. Saddened with the rude and inhumane dealing by mr. Swain and others i really have severe mental anguish. I and my old uncle were cold shouldered...
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S
Srinivas Durai
from Mumbai, Maharashtra
Dec 11, 2016
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Cashless transaction on Mumbai Pune E-way

Address: 411027

The news that toll collection is cashless & a 10% discount can be availed using cards is not implemented on ground. I was traveling to Mumbai on 10th Dec, when asked for accepting a card they bluntly said they don't have machines yet. While returning to Pune, I asked for accepting card then I was told there was no discount or anything. Surprising that was is advertised versus what is being implemented are not line. Unless there are mechanisms...
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A
Aamol Lohani
from Gaya, Bihar
Dec 11, 2016
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Road Jam on NH 2

Address: Rohtas, Bihar

National Highway 2 is jammed near Sasaram Toll Plaza, Bihar due to congestion at the toll plaza . The road is one way and due to traffic and waiting trucks at the toll plaza car traveling has been hindered to a great extent and we cannot travel . We have been stuck in the jam for over 2 hours . The toll has to be stopped and the vehicles should be allowed to pass so that we can travel hassle free ....
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A
anjali suri
from New Delhi, Delhi
Dec 2, 2016
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Yamuna expressway accident reasons

Address: New Delhi, Delhi, 110085

Hearing about accidsnts on yamuna expressway is nothing new but i wonder nothing has been done to even control it. There r boardson speed limits but no check on the vehicles that do not follow. How could this be a facility when it has become a way to death!
I also want to complain against the authority against their irresponsible behaviour. Last year on december when there hits fog on d highway i was driving along my husband. Just...
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S
swarajya1512
from Visakhapatnam, Andhra Pradesh
Nov 28, 2016
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Taking bribes to sanction allocated compensation

Address: 91

Farmers are not getting their compensation awarded by nhai in fair manner in the vadamalpeta mandal of chitoor district in andhrapradesh Chennai tirupathi highway where the land was acquired by nhai.only those paying bribes are getting money please help the farmers so many farmers are complaining about these to the higher authorities but no body responding...
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