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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Jan 14, 2025

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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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National Highways Authority of India [NHAI] reviews & complaints page 16

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Kaniminike Toll Plaza, Bangalore to Nidagatta section, date 29.04.2023, 6.47am, Receipt no.[protected].

1. The scanner was not working and for no fault of mine, I was charged double for paying cash.

2. Booth operator did not give me a receipt initially. Then he tried to give me the receipt of some other car, saying that receipt is printed after the next car passes through the gate....

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I passed toll at 5.30 pm on 28 April 2033.
I v fast track with enough balence in wallet
The machine of fast track is not working properly.
The toll plaza person charged 480 Rs and did not give recept
Neither he returned change...

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Address: 5/4,Muktai Prestige, Raikar Nagar,Dhayari,Pune.

I m amar vikas kardile.
Staying in Pune.
Yesterday I was traveled from Pune SHIRWAL.MH14DN0300.

TOLL PLAZA-KHED-SHIVAPUR

The toll person take Double toll from Fast Tag.
One side they Charge-115₹
Return also charges-115₹
It's wrong way take a Payment.
Return charges is less than one way...

And the person Behavior was very rude and Arrogant Language....

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Address: Ludabai, Bharatpur, 321303, Opp Bada Hanuman Mandir, Agra-Jaipur highway

Hi,

Few NHAI clean up members visited and dug up the entry point to the street for cleaning. It’s been 4 days and they have not complete the work and left the big portion of hole open. This is causing lot of inconvenience to locals and also very risk for those travelling in night.

They come to work for just 30-40 mins daily and leave. Yesterday they did not even visited.

Can some one look at...

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Address: Ludawai, Bharatpur, Opp Bada Hanuman Mandir, Agra-Jaipur highway, 321303, Bharatpur, Rajasthan

Hi,

Few NHAI clean up members visited and dug up the entry point to the street for cleaning. It’s been 4 days and they have not complete the work and left the big portion oh hole open. This is causing lot of inconvenience to locals and also very risk for those travelling in night.

They come work for 30-40 mins and just leave.

Can some one look at this and arrange to fix the entry point....

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Address: Joya

A person on the Toll gate of Joya is misbehaving with us. Our fastag balance was low. He can say this to us politely that our bal is low but he was misbehaving like we are dogs....

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Hi, I travelled from Delhi to Vrindavan via Gurgaon using my vehicle # DL9CAZ4431 on 23rd April 2023 using the newly constructed highways. I was amazed to encounter too may toll plazas with very high toll charges for distances as close as 5 kms. Here is the sequence:
1. Rs 145/- deducted at Ghamroj Sohna Road Toll Plaza at 10:43.
2. Rs 95/- deducted at Khalipur Fee Plaza at 11:06.
3. Rs 265/- deducted at Palwal at 11:18....

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Address: Agra

Respected sir,
I just need to know whether a serving defence force personnel is exempted from toll charges or not?? As it feels very bad that after serving in high glaciers and in tolerable conditions when a Soldier comes on leave and is mis behaved at tolls it looks very annoying.
I was done the same at agra Lucknow expressway at agra exit.
Regards
Mohit Singh...

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I had to pay toll even after delay of 7-8minutes. Paid Rs.10.0 toll for MZBGC811LNN003408 at Hoskote Toll Plaza. TxnId: 0010022304252034032810....

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I am writing to bring to your attention an issue that I faced while using the Mumbai-Pune Expressway on 9th April 2023. I was charged toll for my vehicle MH12UJj7309 despite not traveling on the said date. I have attached a copy of my toll receipt for your reference. As you can see, the receipt shows that the toll was paid for my vehicle, but I did not use the expressway on that day. I kindly request that you refund the toll charges to me....

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Surajbari Toll plaza on NH27 is very poor in managing the traffic, They are not separating Non FasTag vehicles so people having FasTag on their car have to suffer a lot in long queue.

Please address this complaint....

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माझी गाडी हिवरगाव पावसा टोल प्लाझा येतून गेलीच नाही आज दिनांक 24/04/2023 सकाळ पासून माझी गाडी माझ्या घरा समोर उभा आहे तरीही माझा टोल कपात झाली ती का झाली किंवा कशामुळे झाली याची...

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Address: Chennai

In Chennai vanagaram tollgate 2 times debited from my fast tag account between 2 seconds difference...

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Address: Jind, Haryana

This is to inform you that I, Sanjay Singla, R/O Jind, Haryana was traveling from Jind to Delhi through the "Four Laning of Rohtak-Bawal Section of NH 71 Toll Plaza" today in the morning at around 10 in the morning in my vehicle (Innova - HR 31N 8835) and the Staff at Lane Number 6 behaved in an inappropriate manner and was highly rude. I request you to kindly look into the matter.
You can contact me on [protected] or on [protected]@gmail.com...

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I had a same day journey (16 April 2023) from delhi to chandigarh and chandigarh to delhi. My amount has been deducted 2 times at gharonda toll plaza when i was returning towards delhi on same day. Kindly return my amount as soon as possible at my linked paytm wallet. Amount is 145 and vehicle no. Is DL9CX1866...

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Address: Palwal

This is to bring your attention towards the terrible road conditions between Palwal and sohna which is also known as NH - 919. There are many points where big big potholes on road like Dhatir village. On this NH-919 roughly 10, 000 cars are running on daily basis. Request to please construct the road and fillup the big potholes from PALWAL to Sohna. Enough to lead accidents and also damage to cars. This is a very busy highway and hence should...

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Address: Satara pune highway

Sir, I am defence person I travelled from satara to Pune on 19/04/2023 .on both the toll between satara to Pune
I shown my I'd card but after crossing some distance the msg comes that toll has been cut and it cut by double amount
I shared msg to you for clear information
1)FASTag Ac of veh no MH10CA0935 is debited by Rs 115.00 for Toll Chrgs at Khed-Shivapur Toll Plaza on[protected]:59:08 Avl Bal.Rs 225.00 - Bank of...

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Address: faridpur bareilly uttarpradesh

On 14 apr 2023 at NHAI FARIDPUR TOLLPLAZA NH 24 UP BAREILLY TO SITAPUR SECTION FROM 262 TO 413 KM, MY FAST TAG ID[protected] VEH NO MH14DN 1208 AT 1203 HRS TOLL TRANSACTION ID 001000234141203251902 AT LANE 13 RS 100 successfully chrged, but inspite of it they have charged by ticket num[protected] op id b0013 with penalty rs 200 at 1204 hrs. kindly return back my rs 200, as it is kind of robbery, as customer become very nervous...

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Address: faridpur bareilly up

On 14 apr 2023 at NHAI FARIDPUR TOLLPLAZA NH 24 UP BAREILLY TO SITAPUR SECTION FROM 262 TO 413 KM, MY FAST TAG ID[protected] VEH NO MH14DN 1208 AT 1203 HRS TOLL TRANSACTION ID 001000234141203251902 AT LANE 13 RS 100 successfully chrged, but inspite of it they have charged by ticket num[protected] op id b0013 with penalty rs 200 at 1204 hrs. kindly return back my rs 200, as it is kind of robbery, as customer become very nervous...

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Address: Dehradun

There was an unauthorised toll deduction of Rs 80 at Manesar toll Plaza against my vehicle HR55U0622 on[protected] April 2023) at 12:48:22 hrs vis HDFC Bank NETC FASTag. I got SMS and email for this deduction. Please find reasons of this unauthorised deduction and refund my money at the earliest. Thanks...

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