Claimed

National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org

1

Last updated Sep 10, 2024

Complaints 8426

Resolved

213

Unresolved

8213

Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Quick Links

Statistics

Share

Complaints

Contacts

File a complaint to National Highways Authority of India [NHAI]

Having problems with National Highways Authority of India [NHAI]?

File a complaint and get it resolved by National Highways Authority of India [NHAI] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT

Government Organizations

National Highways Authority of India [NHAI]

Complaints recently resolved by National Highways Authority of India [NHAI] customer care

View all complaints

NH 25, Jodhpur Pachpadra, Encroachment

Inappropriate toll collection

About the rude and disrespectful attitude of employees at toll plaza

Misbehave complaint for murthal toll plaza

Toll collected for poor road at Plaza K N Huindy TOLL PLAZA.

Most useful National Highways Authority of India [NHAI] reviews

challan of bike on badarpur toll road

Fastag recharge due to KYC pending

Divine Institute

NH65 road status between naldurg and omerga

highway street lights not working

TOLL TAX TAKEN FROM defence personnel

पदम् गोस्वामी �

Illegal toll collection on few toll plazas of rajasthan and humiliation of travelers

Featured National Highways Authority of India [NHAI] consumer stories

Wrong deduction on BHAGWANPUR TOLL PLAZA

Illegal toll collection on few toll plazas of rajasthan and humiliation of travelers

Triple charges on toll plaza

National Highways Authority of India [NHAI] reviews & complaints page 232

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Pune

I am having vehicle MH12 KY8951. Today I was traveling from NH4 at khedshivapur toll plaza, Rs 95 deducted from my fastTag account. I am using MH12 vehicle and the toll plaza should not deduct amount for pune or chinchwad passing vehicles. I need refund of above amount. Kindly take the action and let me know how Incannget it....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Dear sir
At runni saidpur toll plaza in sitamarhi district they are collecting Rs 435 where as in fastag for same vehicle the deduction is Rs 290. On complaining about the issue they are threatning to beat us and forcefully they are collecting the extra amount which is too much.

Kindly do the needful. I am attaching the toll receipt.

Thanks and regards
Manoj kumar...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Knr toll plaza is being operated between walayar and kanjikode of Kerala district.tye toll plaza equipment is almost faulty every day and dosent even read automatically when vehicle reaches infront of the camera and they are manually reading the fastag which makes people to wait 20 minutes in a line or more.for the last two months..almost everyday the scenario is like explained above.even for small que it takes around 15 min to pass the toll...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: A8/5/2 Millenium Towers, Sanpada,

Vehicle no MH43BE6625.
Rs 203 toll was collected at Talegaon at 16:20:50 on 30/12/2020 for journey from Pune to Mumbai.
At Khalapur again 67/- was charged at 17:10:35!!

Why was it charged again when full toll was already collected?

Also, how does a vehicle owner ensure that coreect amount is deducted and toll person does not charge extra.

Same thing also happened to me on 2nd Dec...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Fastag issued by Airtel payments Bank was blacklisted by NPCI. Request raised for whitelisting but under process for over 2 days. Waiting for resolution of issue.

Vehicle No - DL 3CBA3070
Complaint Number: 2828453
Complaint Date: 28/12/2020

Kindly remove blacklist by NPCI so I can apply for fresh Fastag and comply with guidelines from Jan1, 2021....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Punawale

The service roads on Bangalore Mumbai Highway starting from Wakad till Dehu bypass are in worst condition and are prone to accidents.Please help on priority to mend and restore the good road conditions on all the service roads for this highway passing inside the PCMC. When we call PCMC help line they refuse to register complaint saying that they does not maintain the highway parts of the roads passing inside the PCMC....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Shruti 128/9 Mahatma Soc. Pune

Double collection of toll at Pune - Banglore highways.
I was travelling from Pune to Rajapur (Ratnagiri) while traveling, at Anewadi Toll booth- NH48 i have been told that Fasttag is not working and they have asked me for paying toll of 65 Rs in case which i have paid (receipt is attached in email for your ref.). I was not having network, but when i get into network i got email (forwarding to you) about deduction of toll. It shows...

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Khed-Shivapur Toll Plaza

Dear Sir,
As i w as travelling from Karad (Mahashtra) to Pune (Mahashtra) on dt.27/12/20.
At Khed-Shivapur Toll Plaza (6.51PM) money taken Rs-95 but slip is not given,
I alredy ask 3 times but not listen & whatever money taken that slip not given.

Please look & do the needful....

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I have Indusind bank fastag. Today, I came to know about a unwanted charge taken by NHAI of Rs. 295/- according to following description:
Transaction Date: 22/dec/20 08:32:45AM
Payment Through: Toll Transaction
Transaction Type : Debit
Vehicle No. : RJ45CF1668
Transaction status
Toll info : Jaipur plaza: 19/12/2020 10:48:45
I don't know why this charge put against my trip as I have paid Rs....

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Manesar Toll Plaza

Yesterday i.e.,[protected] I had travelled from gurgaon to shahjapur. where i had crossed manesar Toll, having 65 rupees of toll plaza.

later on i.e., today 29.12.2020 i had recd one additional message of deduction of rs. 65 again. picture of two message is attached herewith....

+2 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: A4, 272,oak wood Villa, sushant golf city. Sultanpur road Lucknow.

Nawabganj toll o lko knp highway is a nightmare with no discipline and no rules. Toll employees arre useless and rude to the extreme and cars are damaged half of the time due to haphazard way of entry. This is the second time other vehicle jammed into mine. I morning one roadways and truck nearly collided. No time limit for us.weare stuck for nearly half an hour most of the time. Guards are very lethargic and rude. After entry and nearly...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

I traveled several times on eastern peripheral expressway
my vehicle no is UP14EA7761
My chassis no is - MAJAXXMRKAKD56208
my fastage is registered as vehicle no kd56208
recently i traveled on 28/12/2020 on 17:00 at baghpat exit toll plaza the manager and employees miss behaved and collect cash force full after saying that your card is not active and there is no balance in it .
They even did not give us...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Khed shivapur toll is local for MH12 & MH14 so there is no toll declared by the Supriya Sule in discussion with Nitin Gadkari as per news on 17 Feb 2020 but toll is cut from my fasttag from Oct-Dec 20
total 6 times - 95 x 6 =570 please refund the in my fasttag account.

statement of the same attached....

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Dear Sir,

I am travelling to pune on 27.12.2020 from Sangli with my car No. MH14GH 8749, on Anewadi toll cash as well as fasttag toll also cut from my account.

two times toll submitted

Please refund the same.

Cash receipt and fasttag statement attached....

+2 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: B.Venkatasubramanian, 3/179, L.N. Puram, Palghat-678005 kerala

Sir,

Please refer to the messages below. Double toll fee has been deduted. As against an amount of Rs.45, an amount of Rs.90 has been deducted.

You have paid Rs 17.00 against Transaction ID 0010002012282019191972 for Toll Charges at Trichy Salem (KL09AL8009) on 28-Dec-2020 08:15:06 PM. Your new tag balance is Rs.784.00 - IHMCL

You have paid Rs 28.00 against Transaction ID 0010002012282026088348...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: pooja enclave, radha puram choraha, mathura

माननीय महोदय
सूचित है कि मथुरा जिले के वार्ड नं 34 में नेशनल हाईवे के राघा पुरम चौराहे पर पैदल पुल का निर्माण किया गया है जिस कारण पूर्व में निर्मित नाला पूर्ण प्रकार से...

Helpful

Be the first one to find this review helpful

Found this helpful?

Address: 12/217, Moogambigai Nagar, Sikkaroyapuram,

Yesterday night i drove my car from Trichy to chennai which experienced heavy damaged road with lot of pits. Also many places my car was forced to down in the pits due to dark night. Whereas, Toll Plaza deducted the money through Fast Tag and no proper answer was given by Toll Plaza representatives when i asked for it. The concept fpr collecting the money through from us to use the well conditioned roads. But the above mentioned road is totally...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: C-78,NTPL Housing colony, Tuticorin

I am a resident of Tuticorin. On 21.12.2020 I went to Tirunelveli by my own car. At vagaikulam toll plaza I was charged RS.65 each time (for onward and return journey), even I have come back with in six hours of time. Kindly look into the same and take appropriate action....

+1 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Dear Sir/Maam
Even after having fastag with which we expect smooth and fluent flow of all cars...we experienced unnecessary delay due to lack of proper machines for reading fastag.Instead of automatic scanning, scanning of fastag was being done manually at 1550hrs, 28th December, 2020.Also, one machine was being used to read fastag at three to four lanes by a single person due to which we had to wait for a lot of time.It is really...

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Address: Neelam Yadav, Pl. No.:76/77, Ward No.4, Behind Durga Mangal Karlaya, Jai Durga Nagar, Kandri, Kanhan , Nagpur-441401

Due to non working of online FastTAG through PAYTM i had paid the amount of Rs. 125/- in cash, but afterwards the amount of Rs. 65/- is also deducted from my PAYTM account. Hence, request you to kindly reimburse the amount of Rs.125/-....

+3 photos

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment